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SERVPRO of Auburn/Rocklin

Name: SERVPRO of Auburn/Rocklin
Address: 1331 Aviation Blvd Ste 120, Lincoln, CA, 95648, US
Telephone: 19166322250
Rating: 3.8

SERVPRO of Auburn/Rocklin provides professional fire damage restoration services in Lincoln, CA, offering 31 specialized solutions to restore properties swiftly and safely. Secure, certified, and responsive disaster recovery.

Fire Damage Restoration Service at 1331 Aviation Blvd Ste 120 in Lincoln, CA 95648

Operational

★★★★☆

Rating: 3.8 based on 18 reviews

Address: 1331 Aviation Blvd Ste, 120, Lincoln, CA 95648

Phone: 19166322250

Emails:

Terry Cawdery - [email protected]

Alyssa Adams (Administrative Assistant) - [email protected]

Abigail Allman (General Manager) - [email protected]

Website: https://www.servpro.com/

Employees: 500

Hours:

Monday Open 24 hours

Tuesday Open 24 hours

Wednesday Open 24 hours

Thursday Open 24 hours

Friday Open 24 hours

Saturday Open 24 hours

Sunday Open 24 hours

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SERVPRO of Auburn/Rocklin Services

Advanced Restoration And Cleaning Equipment

Advanced Restoration And Cleaning Equipment provides specialized tools and machines used to restore damaged surfaces (like water or fire damage) and perform deep cleaning, including methods, protocols, and high-quality gear for professional results.

Building Services

Building Services covers planning, installing, maintaining, and repairing the essential systems inside a building, like heating, ventilation, air conditioning, plumbing, electrical wiring, and fire safety, ensuring safe, comfortable, and efficient operation.

Carpet & Upholstery

Carpet & Upholstery is a cleaning service that refreshes and restores carpets and furniture fabrics, removing dirt, stains, and odors through vacuuming, shampooing, and deep cleaning to extend life and improve appearance.

Carpet Cleaning

SERVPRO effectively cleans carpet, removing dust, dirt, allergens, and bacteria harmful to air quality. We help maintain healthy indoor environments & the aesthetic appeal of your space. Call us today and let SERVPRO help you keep your spaces clean, beautiful, and healthier!

Ceilings, Floors & Walls

Ceilings, Floors & Walls is a service that covers finishing and renovation of interior surfaces, including installing or repairing ceilings, floors, and walls with materials like plaster, paint, tiles, or wood, ensuring smooth, durable, and attractive rooms.

Commercial Cleaning Services

Commercial Cleaning Services is a professional cleaning solution for businesses, keeping offices, schools, and shops tidy. It involves dusting, vacuuming, sanitizing surfaces, emptying bins, and deep cleaning on a schedule to maintain a clean, healthy workplace.

Commercial Property

Commercial Property is a service that helps businesses buy, rent, or manage office, retail, or industrial spaces. It involves finding suitable properties, negotiating terms, and handling leases, permits, and property upkeep to support your business needs.

Commercial Services

Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO has the training and expertise to help make it “Like it never even happened.” Small Office Buildings Large Office/High-Rise Office Bui...

Commercial Storm

Commercial Storm is a hands-on service that rehearses business-critical scenarios, tests systems under pressure, and provides actionable fixes, so your company can stay resilient, secure, and ready for crises.

Disaster Recovery

Disaster Recovery is a plan to restore your IT systems and data after a disruption like a fire, flood, or cyberattack. It involves backups, quick data recovery, tested procedures, and defined roles to resume normal operations with minimal downtime.

Drapes & Blinds

Drapes & Blinds is a service that provides window coverings, including curtains and shutters, to control light, add privacy, and enhance style. It involves measuring windows, selecting fabrics or materials, and installing the coverings.

Fire Damage Repair and Restoration

In addition to fire, smoke, and soot damage, your home or business may also suffer from water damage as a result of the firefighting efforts. This type of damage can be especially upsetting and destructive for your family to process. You may feel stressed, confused, and vulnerable, so you’ll need...

Fire damage cleanup & repair

SERVPRO's fire damage cleanup, repair, and restoration experts provide services essential to restore structures. SERVPRO's certified technicians specialize in water removal, damage assessment, and fire/smoke damage restoration. Call our team so we can swiftly address your needs today!

Flood cleanup

Flood cleanup is a complex and urgent process, whether it's caused by heavy rains, burst pipes, or natural disasters - swift and systematic action is crucial to minimize damage. SERVPRO responds quickly to start water removal and begin the restoration process expeditiously.

Flood restoration

SERVPRO's skilled professionals ensure flood restoration is systematic, thorough, and effective. By combining water removal, drying, cleaning, mold prevention, and structural repair, we aim to bring life back to spaces that have been profoundly affected by the destructive force of water.

Hour Emergency Service

Hour Emergency Service is a fast, 24/7 urgent care option that provides immediate assistance or repairs for critical issues, offering quick response, assessment, and essential services to restore normal operation around the clock.

Mold Remediation Cleaning

Mold Remediation Cleaning is removing mold growth from indoor spaces and fixing moisture problems. It involves inspection, containment, mold removal, cleanup, sanitizing surfaces, and repairing leaks to prevent recurrence.

Mold cleaning

When mold starts to invade your home or business, contact SERVPRO for quick and safe remediation. We assess the area for leaks and potential ventilation improvements. Our experience and advanced equipment ensure swift remediation with as little disruption to your life or workflow as possible.

Mold damage restoration

SERVPRO specializes in mold remediation. We provide thorough cleaning, drying, and sanitization - while making necessary repairs and taking preventive measures to avoid future outbreaks. Limit safety and negative health impacts by contacting our remediation specialists right away!

Mold inspection

SERVPRO's trained inspectors use industry-leading technology to inspect spaces for moisture and potential mold growth. Sampling and detailed reporting with a thorough mold protocol are provided. Our professionals will talk you through the whole process - your safety is our A1 concern.

Mold mitigation

SERVPRO specializes in minimizing the impact of mold growth within indoor environments. Mitigate structural damage and safeguard against potential health problems by eradicating mold through our extensive remediation process. Call us for a mold assessment today!

Mold remediation

Our mold damage cleanup experts thoroughly assess, contain, and remove mold. Our advanced techniques help prevent regrowth, restoring safety and indoor air quality. Trust SERVPRO professionals to safeguard your space from mold's harmful effects.

Residential Services

Residential Services provides home-based care and support, helping people with daily tasks, safety improvements, cleaning, maintenance, and basic assistance to improve comfort, independence, and quality of life in their own homes.

Sewage cleanup

SERVPRO ensures proper sewage cleanup by containing, extracting, and removing contaminants. Our professionals carefully plan and utilize specialized equipment/chemicals to decontaminate impacted areas. We eliminate bacteria and pathogens with professional-grade SERVPRO products. Call for more info.

Storm And Major Events

Storm And Major Events is a service that monitors and prepares for severe weather and large gatherings, coordinating alerts, safety plans, and response actions to protect people and property during storms and big events.

Storm Damage Cleanup and Restoration

When you are dealing with storm damage, flooding, and water damage, immediate action is crucial. Choose a company with storm damage experience and expertise that has the resources and equipment to handle the job. Here at SERVPRO, we are ready to respond immediately to storm damage, flooding, and ...

Storm Damage Restoration

Storm Damage Restoration is a service that assesses and repairs damage from storms, including water, wind, and debris. It involves emergency response, cleanup, drying, fixing structural and cosmetic damage, and preventing mold or future issues.

Water Damage Repair and Restoration

Our highly trained technicians are ready to respond immediately to flood or water damage at your property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as ...

Water damage-related cleanup & repair

Water damage wreaks havoc on homes and businesses. SERVPRO provides swift & effective cleanup, water mitigation, and repair essential to minimizing the extent of damage and preventing long-term issues. Please call us today if you have experienced a water loss in your dwelling or place of business.

Water damage-related mold removal

SERVPRO addresses mold removal from water intrusion by structure assessment containment, extraction, removal, sanitization & taking steps to prevent future occurrences by addressing the source. Post-remediation verification is crucial to confirm spaces and air quality are safe. Call for more info.

Water removal

SERVPRO specializes in residential and commercial water mitigation & removal. When called right away, we can help prevent secondary damage from water intrusion. We restore affected areas to pre-loss conditions. We provide a complete scope from water removal to decontamination - call for more info.

SERVPRO of Auburn/Rocklin Reviews

Tran Long Son

1 ★☆☆☆☆

I had my bathroom leaking, Servepro team came and detected it, after all they found the leaking reason, our insurance company worked with Servepro team and paid for every include my deductible. And they said once they receive the payment they will help me out on scheduling for a reparation. Finally, It's been almost 2 months already and the team never give me the exact date they will come to fix it. Can't trust this business no more. And the one who was in charged of this received our calls and never wants to call us back. Really really unprofessional. I wish I didn't choose Servepro and go with my own contractor. They just ripped them all off and left it like that, and we don't know when can we use our bathroom again. TRUELY A LIAR.

Mike Mckee

5 ★★★★★

It's a rare occasion in todays world when you find a company who puts a priority on customer satisfaction. I have found one and want to share the experience that I had with Servpro. I had a water leak in the ceiling in the master bathroom. Before I got the water shut off the damage was pretty bad and the ceiling fell down (what a mess) I called Servpro,they were out I believe the next morning to clean up and dry out to prevent mold. That's when I met Tim Zandbergen, he's the flooring manager. I told him how important it was to me for them to live up to their slogan "like it never happened" he said o k I'm going to send one of our best drywall repair and paint guys Ortoro. This guy is amazing, there is no way you can tell that anything ever happened. That turned out so well that I then asked Tim if he could put new carpet in the master bedroom. He said of course they are not limited to just damage repair. I wanted to use carpet tile for durability but asked if there was anything we could put under the tiles to soften just a bit? He said he had never heard of anything. He did some research and found 2 different pads that could be used under carpet tiles. He brought over a variety of tiles and the 2 pads for me to see. I decided on the tile and pad I liked and asked him if he could do a little better on the price, he immediately said yes, called me the next day with a little better price. So he and his crew came shortly there after, moved the furniture and did the job in one day. In the next day or so a few of the tiles didn't stick. I called him and the very next day he himself was here to fix it. He said that he had never used a pad under carpet tiles before so this was a learning experience for he and his crew. He said if I have any other issues he didn't want me to fix it . Just call him and he will be here to fix any problems. That's what I call customer satisfaction!!! I don't want to forget Sara, the office girl who was also a pleasure to work with. Thanks so much you deserve a 10 star rating in my opinion

Bruce M

1 ★☆☆☆☆

Hello John, Thanks for the timely response. I clearly understand the overall process as stated in my original post as follows; " It is necessary, at this point, to explain the service model for Servpro Auburn/ Rocklin. When the Servpro team arrived at the initial appointment they explained that there two separate divisions within the franchise. The first being Mitigation (Demolition and Remediation) which they represented and second Reconstruction (repair to include labor and materials). I also understood that minimums would apply from both mitigation and reconstruction. I only received the final $5000.00 minimum reconstruction estimate after requesting such when you declined to do any work with the initial estimate of $1243.11 Again, "best business practice would provide process detail and disclosure of "Cost of Doing Business Minimums" for both mitigation and reconstruction upon initial contact". It would be appreciated if you could respond specifically to why you do not disclose cost of doing business minimums for both mitigation and reconstruction upon initial contact with the customer. I look forward to your response. I had a toilet leak in a small enclosed water closet located in the master bath of my single story home. The baseboard molding and drywall were affected by the water intrusion from base of the tile floor to appx 6 inches up the wall around the perimeter of the water closet. Prior to contacting Servpro my plumber had repaired the toilet leak. I called Servpro and requested an estimate for water extraction and repair. It is necessary, at this point, to explain the service model for Servpro Auburn/ Rocklin. When the Servpro team arrived at the initial appointment they explained that there two separate divisions within the franchise. The first being Mitigation (Demolition and Remediation) which they represented and second Reconstruction (repair to include labor and materials). Upon completion of the Mitigation teams evaluation I received an estimate by email from the Servpro production manager. The estimate included removal of baseboard, drywall and water extraction. The scope of work was estimated at a $650 minimum and did not include reconstruction/repair. I approved the $650 minimum and the mitigation team completed the estimated work on second and third visits. I then contacted the reconstruction division and requested an estimate for repair. I met with the reconstruction estimator as scheduled. Following the evaluation, I received an estimate by email from the estimator for discussed repairs in the amount of $1243.11. The estimator noted in the email that the amount of $1243.11 did not meet their job minimum and declined to do the work. I then responded to the estimator’s email, with a blind copy to franchise owner John Wardlaw requesting a revised estimate for a job cost minimum. I then received the final emailed reconstruction job minimum estimate of $5000.00. Over 4 times that of the initial estimate. The final estimate is not affordable. It was my intention to use Servpro from mitigation thru reconstruction. I will now have to locate a construction source that can complete the repair work at a reasonable price. Best business practice would provide process detail and disclosure of cost minimums for both mitigation and reconstruction upon initial contact. It is my opinion, that this franchise intentionally omits disclosure of a construction job cost minimum when smaller jobs are involved. It appears that they are only interested in the mitigation business. It is also my opinion that this franchise conducts business in a predatory manner and promotes a company culture that has total disregard for customer satisfaction.

Whitney Perona

1 ★☆☆☆☆

I was going to hold writing a review because I really don't like hurting anyone's company, but today was the last straw, and they definitely burned this bridge. If you value your sanity, honesty, people who do good work, good customer service reps who treat you with respect... DO NOT USE THIS COMPANY. And, above all, DO NOT ALLOW THEM TO USE TOP DOG PLUMBERS. The company tried charging us $6k for a water heater we bought for $1.2K. Then they charged double to install the water heater. Insurance refused to pay it because the plumber was price gauging and wouldn't provide them with adequate information as to why it cost so much. It took months for the plumber to call the insurance adjuster after us pestering them to connect (when we shouldn't have had to do that - as they needed an understanding of why they were charging so much to reimburse us). The insurance adjuster and plumber never actually spoke on the phone (obviously neither tried very hard). When we tried to call and get Serv Pro to get their plumber to call insurance for the 1000th time, Christine literally said "we are done with you" and hung up when I asked her to have whoever hired Top Dog Plumbers to put pressure on them to speak with our insurance adjustor so we aren't out money. A little shocked and more than triggered by the treatment. Serv Pro got paid, and we are out $900. That's how you treat customers who spent $7.5k. So, yes, they are done because they got paid. It all started with our water heater leaking. It ruined our wood floors. Insurance recommended a company to come do the water mitigation and reconstruction. That's where we went wrong - never use a company recommended by insurance. The water mitigation team wasn't awful. They at least communicated with us and were reliable. Reconstruction team earned the one star for everyone. Worst experience. Sara was in charge of the team. They did not communicate well at all. I had to call 80% of the time to get updates. When I called to understand pricing which I was begging to understand as it was written in a very confusing way (to know what we should do vs them) she couldn't explain how or why we were getting charged which is unsettling. She had to go back and figure out every single question. ALSO NOTE, IMPORTANT INFORMATION WILL BE omitted about minimums so ask lots of questions. At one point we decided to do something ourselves because it would take them forever to do it. She never once said "by the way, you are going to have to STILL pay". Frustrating. They give no guidance. They omit info. We spoke with the owner who reimbursed us $250 for the work we were going to be charged for that we did ourselves. That was the only right move this company did. The guy who did our bathroom tile showed up whenever he felt like it each day ranging from 830-1130 and said "I've never done this before" when he first arrived. We had large hexagon tiles. It was a nightmare. He didn't know about spacers on the corners to keep them in line. My husband had to tell him to go get them. He stopped tiles inches away from the kickstand. My husband had to tell him to pull them up. It took over a week to tile a tiny bathroom using large hexagon tiles with my husband babysitting him. When we brought it to their attention. We were the problems. We were always met with sighs and "what is your problem" attitude when we were just desperate to understand pricing, have reliable workers, and have them work with our insurance. Just know. Once you pay them, "they are done with you." I hope the owner sees this. I had friends ask specifically for a company doing what they do. I was like "don't use them...EVER." We were more than patient with what we were given. Never. Ever. Again.

Donna Bell-Dent

1 ★☆☆☆☆

So now I have another complaint. So I finally received my paperwork when techs came to pull up staples and nails that were left in my bathroom since 9/7. How interesting I actually have a copy of the certificate of satisfaction stating all STRONGLY AGREED and my signature once again. I have NEVER completed this form. I was informed that this was not intentionally done. I Strongly disagree and regards this to being fraud. and if I did I wouldn't give strongly agrees. This has now become truly unprofessional on so many levels. I just notice this was never posted from 10/11 I would NOT recommend this Servopro to anyone.

Jennifer Pattison

4 ★★★★☆

In the midst of multiple disasters, including a bad water leak with much damage, Servpro served us very well. Ian and his crew were professional, thorough, courteous and prompt. They did excellent clean-up and removal of a gigantic mess. Sadly, due to multiple factors, including communication issues, we weren't able to use them for the restoration process. I'm very grateful for Ian and his crew. They came to rescue.

Amanda Divers

5 ★★★★★

Called Servpro Rocklin when I had mold show up on my home inspection in the middle of escrow, we were on a very tight time frame in order for the house to close on time. Suzie was able to come out the very next day to estimate repairs/remediation and discuss with us. Very professional and knowledgeable. They were able to get us on the schedule and complete everything within the week! Would highly recommend.

Tarryn Knight

1 ★☆☆☆☆

Do yourself a favor and save your money. DO NOT USE THIS SERVICE! We hired them for mold remediation. The main issue was in the window tracks. They gave us a quote and then the service technicians didn't even know how to remove the window to clean. After they left we ordered a report and the mold spore count was higher. They charged us for the service when we told them repeatedly about our dissatisfaction they did not come back and take care of the issue. Instead their billing department harassed us by phone and email to pay the invoice and said that we didn't pay for the service to remediate the mold. Yet on our invoice it says we are paying for mold remediation. They have no integrity and horrible customer service. We will never refer or use them. We hope this warning will help save someone else from being scammed by this company.

Jack Sanofsky

5 ★★★★★

Servepro was responsive and professional. I was very impressed with their work. Grateful they were able to respond so quickly. Would highly recommend their services!!

Civic_EFN_Wagon carrillo

5 ★★★★★

The owner John will go above and beyond to make this Servpro the best one; And willing to do anything it takes to make the customers and employees extremely satisfied

About SERVPRO of Auburn/Rocklin

SERVPRO of Auburn/Rocklin is a trusted fire damage restoration service located at 1331 Aviation Blvd Ste 120, Lincoln, CA 95648. Serving residential and commercial clients in the region, the company specializes in comprehensive fire damage repair and restoration, smoke removal, and deodorization to help properties return to preloss condition. Beyond fire-related incidents, the business also provides a wide range of categories and services that address water intrusion, mold concerns, and post-disaster cleanup, ensuring a thorough, coordinated restoration effort from start to finish. The team uses Advanced Restoration And Cleaning Equipment to tackle complex damage, employing proven methodologies to manage contents, structural components, and building systems with care and precision. In addition to mitigation and reconstruction work, SERVPRO of Auburn/Rocklin offers Waste Management Service options to responsibly handle debris and contaminated materials, supporting safety and environmental compliance throughout the restoration process. The organization emphasizes a customer-centric approach, coordinating with insurance providers when applicable and providing transparent communication about timelines, scope, and cost expectations. Their Building Services encompass ceilings, floors, and walls to stabilize and restore affected areas, while Carpet Cleaning Service and Carpet & Upholstery options address fabric and flooring materials damaged by fire or related smoke events. Cleaners on staff are trained in mold remediation cleaning, mold inspection, and mold mitigation, enabling a proactive stance against secondary damage. The company's Fire Damage Repair and Restoration capabilities cover everything from initial containment and structure stabilization to final cleaning, deodorization, and restoration, ensuring spaces are safe, clean, and functional. For facilities with higher occupancy or complex layouts, Commercial Cleaning Services and Commercial Services are available to support businesses in resuming operations swiftly. The team also handles Residential Services, providing personalized attention to homeowners dealing with fire and related water intrusion, soot, and odor challenges. Water removal, flood cleanup, and flood restoration are part of the offerings when fires are associated with water damage or firefighting efforts, and Mold remediation services address hidden moisture and microbial growth that can arise after a fire event. The company is committed to responsive, Hour Emergency Service so clients can access help when emergencies arise, and it maintains a focus on thorough recovery planning to minimize downtime and disruption. SERVPRO of Auburn/Rocklin understands that each incident has unique circumstances and works to tailor services that meet the specific needs of its clients, with attention to safety, quality, and timely results. The geographical service area, the breadth of capabilities, and the combination of restoration and cleaning solutions position the business as a comprehensive partner for fire damage restoration and related services in Lincoln, CA, and surrounding communities.

Water Damage Restoration Service

Water Damage Restoration Service by SERVPRO of Auburn/Rocklin in Lincoln, CA offers fast, professional water extraction, drying, and cleanup with trained technicians, state‑of‑the‑art equipment, and 24/7 emergency response to restore homes and reassure homeowners quickly.

Air Duct Cleaning Service

Professional Air Duct Cleaning Service by SERVPRO of Auburn/Rocklin in Lincoln, CA. Our certified team removes dust, debris, and contaminants from your HVAC system to improve indoor air quality and efficiency, with thorough sanitize and quick, reliable service.

Building Restoration Service

Professional Building Restoration Service by SERVPRO of Auburn/Rocklin in Lincoln, CA. Fast, trusted emergency cleanup, water and fire damage restoration, mold remediation, and storm recovery with certified technicians and 24/7 response to restore properties to preloss condition.

Carpet Cleaning Service

Professional carpet cleaning service by SERVPRO of Auburn/Rocklin in Lincoln, CA, offering deep-clean, stain removal, and odor elimination with fast, friendly service and advanced equipment to restore freshness and extend carpet life.

Cleaners

Cleaners at SERVPRO of Auburn/Rocklin in Lincoln, CA provide fast, professional cleaning and deodorization services for homes and businesses, handling fire, water, mold, and standard cleaning needs with precision and care to restore properties to preloss condition.

Fire Damage Restoration Service

Fire Damage Restoration Service by SERVPRO of Auburn/Rocklin in Lincoln, CA restores homes and business interiors after fires with fast, professional cleaning, deodorization, and reconstruction to minimize downtime and protect your property.

Waste Management Service

Reliable Waste Management Service by SERVPRO of Auburn/Rocklin in Lincoln, CA, offering prompt disposal, proper handling of hazardous materials, debris removal, and eco-friendly disposal solutions to restore safety and cleanliness after emergencies.

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