SERVPRO of Sunland, Tujunga, Sylmar, San Fernando, Van Nuys North

SERVPRO of Sunland, Tujunga, Sylmar, San Fernando, Van Nuys North Services

SERVPRO of Sunland, Tujunga, Sylmar, San Fernando, Van Nuys North Reviews

David Shu

5 ★★★★★

Outstanding service from the office and contractors. Helen Rasho was always available and responsive while her team was efficient and accommodated all of our requests. Thank you for making our home so beautiful after our kitchen floor and cabinets were damaged from flooding.

Shan Yamamoto

5 ★★★★★

Earlier this year, our home had a water leak and we had Servpro come out to provide water mitigation services. The technician, Brayan, was courteous, knowledgeable, and very professional. He explained every step of the process, and made sure to answer all of our questions. Bryan and his crew made the cleanup process smooth and timely and were extremely easy to deal with. I would highly recommend Servpro for your water mitigation and repair needs.

Sara Daoud

5 ★★★★★

SERVPRO of Sunland/Tujunga were very professional and responded very quickly. They were very nice and clean in their uniforms. They were very communicative about when they would be here. They were very respectful to me as a Grandmother. We had a very bad water damage, So the professionals from SERVPRO Sunland/Tujunga came out within 30 minutes of our call. They put up big fans to dry up the walls and the floor to start with. As an older woman, I felt overwhelmed with the big water damage. The nice young lady that answered the call heard it in my voice. So when the workers came to my home, Helen, their boss, made sure I was not going to be overwhelmed with the big situation and mess, and helped me understand that they will be there for whatever I needed. Because of Helen, I felt at ease. I love SERVPRO. The crew was fast, efficient and friendly. They get the job done no matter the size. Thank God for Helen.

Al Albazi

5 ★★★★★

I had a remarkable experience with Servpro. Their staff demonstrated exceptional professionalism and knowledge throughout the process. From the initial assessment to the final cleanup, the team showcased expertise in handling the situation. Their efficient and courteous approach made a stressful situation more manageable. I highly commend Servpro for their outstanding service and knowledgeable staff.

Ray Khooda

5 ★★★★★

I would give SERVPRO 6 stars if I could. I had to deal with a flood in my home with my wife ,little girl and eldery Mother in Law. An absolute nightmare for every homeowner. They came right away, and they have been so professional and efficient. Even after everything was done they followed up and made sure that everything was back to normal. A+ custom service. Thank you Helen and your team of professionals for ALL of your hard-work.

Suz H

5 ★★★★★

We had horrible water damage from our water heater pipe bursting and our flooring company highly recommended Serv Pro of Sunland/Tujunga. I am so glad we went with Serv Pro. They were amazing! The mitigation work was so organized and clean. They put protective plastic covers on all the walls and pulled up the floors and ran fans and hoses in buckets and we could actually see the amount of water they were drying out from the floors. Beyond that they had a cleaning crew that would clean as the crew worked and put signs on doors and really made it safe and immaculate while fixing the floors and doing the water mitigation. Now, with that said ... the After care was just as great! The staff there is absolutely amazing! They really made this stressful situation much easier for us. Elbret - was such a tremendous help. I pray that I never have another water leak again ... I would definitely use Serv Pro again - they were top class and really did a professional job. I really was impressed how they made extra effort to keep our house immaculate and the extra care they gave us. Highly recommend Them!

Lauren Taylor

2 ★★☆☆☆

The quality of their work is good but I had to helicopter mom over the contractor to make sure the work was done properly. He told me he was finished working on my shower... and when I turned the water on, it started spewing out of the wall hookup. They also left trash and razor blades, and tracked dust all over my apartment but charged me "a cleaning fee" The customer service is also terrible. The people in the office would just make decisions about things being ordered without consulting me. There's also dozens of people working there but when you call no one seems to know the answer and it could take days before someone who did know the answer could call me back.

Nasser Noorani

5 ★★★★★

I had the pleasure of working with them when my rental home had a huge leak. This office was there every step of the way. On time. Very responsive. Kept the tenant happy throughout the process and kept me informed as well. No delays. Great job!

Kim Hart

1 ★☆☆☆☆

Never, ever again will we deal with this company or any associated with them. We have had the LONGEST, most arduous experience with them that was honestly more stressful and upsetting than it was worth. We only went with them for reconstruction after they misrepresented their costs by leaving large items such as flooring in their restoration bid out, making them the most appealing cost wise to our insurance company who then told us they wouldn’t cover more than that if we chose not to go with them. We couldn’t afford to pay out of pocket so we decided to proceed. During the process they added $5000 to their costs which heavily delayed the repairs and complicated things with the insurance company. A job that they quoted would be done in roughly 2 weeks, took months and ended up being unfinished after their workers were so rude we literally had to get them to leave our home. We ended up completing the work with outside companies who did a quick and good job for a literal third of the price. The work for the most part was shoddy and unprofessional, the customer service was awful, work was sloooow and their prices were heavily inflated. Unfortunately this is a hard lesson learned with a company who has zero integrity. Never again.

Yovani Ayala

5 ★★★★★

AAA referral Very pleased ! They understood what my wife and I wanted with our bathroom rebuild/remodel after having water damage. The final result was beyond what I and my wife expected. Helen and Ismael went above and beyond to walk us throughout every step of the project. I highly recommend using Servpro of Sunland for any repairs or remodel. Thank you.

About SERVPRO of Sunland, Tujunga, Sylmar, San Fernando, Van Nuys North

SERVPRO of Sunland, Tujunga, Sylmar, San Fernando, Van Nuys North is a comprehensive fire damage restoration service located at J, 12473, Gladstone Ave, Sylmar, CA 91342. The company specializes in rapid response to fire-related emergencies and provides a wide range of related restoration and cleanup services to homes and businesses in its service area. In addition to fire damage restoration, the operation encompasses water damage restoration-related cleanup and repair, recognizing that fire incidents are often accompanied by water intrusion from firefighting efforts or compromised plumbing. The team emphasizes a thorough, client-first approach, ensuring that occupants feel informed and supported throughout every phase of the restoration process. The organization places a strong emphasis on safety, containment, and meticulous planning to minimize secondary damage and to restore properties to preloss condition as efficiently as possible. By offering both immediate mitigation and long-term reconstruction support, SERVPRO of Sunland, Tujunga, Sylmar, San Fernando, Van Nuys North aims to reduce downtime and disruptiveness for homeowners and business proprietors alike. The staff is trained to assess damage levels, document findings, and communicate clearly with insurance providers to streamline claims and approvals. The service portfolio includes Water Damage Restoration Service, Air Duct Cleaning Service, Building Restoration Service, Carpet Cleaning Service, Cleaners, Cleaning Service, Fire Damage Restoration Service, and Waste Management Service. This breadth enables the company to address not only the visible effects of fire but also residual smoke odors, soot deposition, air quality concerns, and related structural and cosmetic restoration needs. The Water Damage Restoration Service component supports situations where water intrusion occurs due to extinguishing efforts or leaks, providing extraction, drying, dehumidification, and sanitization. Air duct cleaning helps protect indoor air quality by removing contaminants that may result from fire or water damage, while Building Restoration Service encompasses structural stabilization, content cleaning, and rebuilding elements as required. Customer feedback reflects a pattern of professional responsiveness, reliable communication, and thorough cleanup. Clients repeatedly note prompt arrival times, courteous conduct, and clear explanations of restoration steps. The staff’s dedication to maintaining a respectful and supportive demeanor—especially during stressful events—contributes to positive experiences for households and property owners. The company also highlights its commitment to aftercare, including follow-up checks to ensure that repairs have settled properly and that the space is safe and comfortable once again. Overall, SERVPRO of Sunland, Tujunga, Sylmar, San Fernando, Van Nuys North markets itself as a trusted partner for fire-related damage restoration, water mitigation, and comprehensive property cleanup and reconstruction, with a focus on minimizing disruption while delivering dependable results.

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