Best Option Restoration of Baldwin County

Best Option Restoration of Baldwin County Services

Best Option Restoration of Baldwin County Reviews

Julie Achimon

1 ★☆☆☆☆

This company does not care about their customers or the quality of their work at all-only about getting paid. We hired them to help us find a leak due to an elevated water bill. They could not locate the leak and recommended that we might have to replumb our entire warehouse or tear up the huge concrete slab. After hiring another plumber for a second opinion, that plumber discovered that we simply had a running toilet. Had we not hired and paid a different company for the same service, we would have had tens of thousands of dollars in unnecessary expense. A lady called to discuss the bill and was very ugly on the phone. We didn't feel that we should have to pay their $300 service call fee since they did not locate the problem and we had to hire someone else to do the job. I asked her if she felt good about asking us to pay the bill, and she said that she "didn't bring feelings into her job." I told her that we would pay the bill in full but definitely would not be calling them back or recommending the company. I can't imagine that this company would be able to continue in business very long with this type of very poor work and customer service. DO YOURSELF A FAVOR AND CALL SOMEONE ELSE!

Nathan Stump

1 ★☆☆☆☆

Horrible company lack of communication. Full of excuses won’t pay their contractors when they say they will . Not trustworthy at all and they promise homeowners things on jobs that they mess up or can’t finish. Best thing is to stay away this is a clown show operation . Hire a real contractor and save yourself the headache of using them ask your insurance for a local contractor to do the work. Unfortunately if they don’t pay today we will be filing a suit with our lawyer .

Marilyn Roberts

5 ★★★★★

This company is a "pro-customer" company. They really strive to keep as much stress off of the customer as possible during the process. Dealing with insurance is NEVER an easy thing to do and they have a team that is experienced and knowledgeable in that area and handles everything with care while focusing on the customer. I will recommend this company to everyone who is going through an insurance claim and needs an honest and hard working restoration contractor.

Morgan Jimerson

1 ★☆☆☆☆

BEWARE Skip these people and go with a company that provides qualified, skilled laborers and has someone competent working as the project manager because this company definitely lacks that. Please skip the headache. Nothing about working with them was a positive experience at all. Unless you want the “landlord special” move on to a different company. Can’t stress this enough

Jeannie Sanchez

5 ★★★★★

Call me biased, but this is a GREAT company. Work is focused on morals, manners, principals and respect while demonstrating the experience and knowledge in the field with the focus being 100% on the client. Leaves the home spick and span and handles everything for the insurance company. THIS IS A GREAT COMPANY wit a GREAT owner.

Floyd Smith

5 ★★★★★

Zachary Tyler Smith, the owner of Best Option Restoration truly care about your needs. He is a man of integrity and does his best to see that you are satisfied when the job is finished. He has the best team members to see the job is done right and done quickly! I wouldn’t go anywhere else for my restoration needs!

Matthew Thompson

1 ★☆☆☆☆

Does not pay their contractors when they say they will . They leave customers waiting and waiting to get completed . Poor communication and promises that are not met I would give this company a zero the owner is very unprofessional and can’t reach him when needed . I don’t see this company being around very long doing things the way they do . They need to hire real professionals or take classes .

Jacob Guillory

1 ★☆☆☆☆

Yikes, these guys were awful. They screwed up at every step of the way. They gave us the “landlord special” and didn’t even re-insulate the walls. When confronted about it, the project manager just said “they did not follow the scope of work.”. These were hands down the most terrible contractors I’ve ever had to deal with.

kevin wea

1 ★☆☆☆☆

Been waiting over a week to be paid. They keep saying tomorrow, tomorrow... all the good reviews on here are from the actual employees not the customers.

DJ Sanchez

5 ★★★★★

this is the company to use for all your restoration or insurance needs.

About Best Option Restoration of Baldwin County

Best Option Restoration of Baldwin County is a comprehensive restoration company serving Pensacola and the surrounding Baldwin County area, located at 98 Weed St, Pensacola, FL 32514. The organization specializes in a broad range of fire, water, mold, and building restoration services designed to recover structures and protect occupants. The team emphasizes careful planning, transparent communication, and a focus on restoring safety and comfort for both homes and commercial properties. Their approach centers on addressing damage promptly, assessing the full scope of needs, and coordinating with insurance providers to streamline the recovery process for clients who have experienced fire damage, water intrusion, or mold concerns. The company offers a suite of services that include fire damage cleanup & repair, flood cleanup, flood restoration, mold cleaning, mold damage restoration, mold inspection, mold mitigation, mold remediation, water damage-related cleanup & repair, and water damage-related mold removal, ensuring a cohesive response from initial assessment to final restoration. In addition to remediation, the firm provides building restoration services to restore structural integrity, interior finishes, and overall aesthetics after a damaging event. These capabilities position Best Option Restoration of Baldwin County as a single-source partner for property owners seeking comprehensive remediation and reconstruction solutions after fires, floods, or mold incidents. The staff prioritizes safety protocols, uses industrial-grade equipment, and follows industry standards to minimize downtime and disruption for occupants and businesses. The company also emphasizes collaboration with insurers to simplify documentation, estimates, and approvals, helping clients navigate the often complex restoration insurance process. Customer care and professional conduct are highlighted as essential elements of service delivery, with a commitment to timely reporting, clear timelines, and accountability throughout each project. The firm presents itself as a dependable option for emergency responses, remediation planning, and meticulous reconstruction, aiming to restore properties to pre-damage conditions while maintaining the highest standards of workmanship and ethics. The team’s extensive capabilities cover both residential and commercial projects, ensuring that fire damage, water damage, and mold-related issues are addressed comprehensively. Through a proactive and customer-focused philosophy, Best Option Restoration of Baldwin County seeks to minimize stress for property owners while delivering quality outcomes that support long-term property health and value.

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