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ServiceMaster Roswell

ServiceMaster Roswell provides expert fire damage restoration in Roswell, GA, restoring homes and belongings with 24/7 readiness, advanced equipment, and skilled specialists.

Fire Damage Restoration Service at 373 S Atlanta St in Roswell, GA 30075

Operational
★★★★☆
Rating: 4.0 based on 4 reviews
Address: 373 S Atlanta St, Roswell, GA 30075
Phone: 17707874777
Emails:
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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ServiceMaster Roswell

ServiceMaster Roswell Services

24/7 Emergency Service

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24/7 Emergency Service is round-the-clock help for urgent issues, available anytime day or night. It involves fast response, immediate troubleshooting or repair, prioritizing safety and restoration of services with trained technicians ready on short notice.

Air Duct Cleaning

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Air Duct Cleaning is the process of removing dust, dirt, and debris from your home's heating and cooling ducts to improve airflow, indoor air quality, and system efficiency; it involves vacuuming, brushing ducts, and sometimes disinfecting components.

Area rug cleaning

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Area rug cleaning is a service that deep-cleans your area rug to remove dirt, stains, and odors using vacuuming, washing, and sometimes stain treatment, color-safe detergents, and gentle drying to restore its look and freshness.

Baseboard installation

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Baseboard installation is fitting decorative trim along the bottom edge of walls to cover gaps, protect walls, and enhance room appearance. It involves measuring, cutting, joining, caulking, and nailing the boards in place around rooms and doorways.

Bathroom Remodeling

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Bathroom Remodeling is updating a bathroom, including plans, removals, new fixtures like a toilet, sink, shower or tub, lighting, flooring, and finishes to improve style, functionality, and comfort.

Black Mold

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Black Mold is a service that checks for dangerous mold growth in buildings, samples the air and surfaces, identifies the mold type, and recommends cleaning, remediation, or prevention steps to improve indoor air quality and safety.

Board Up And Tarping

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Board Up And Tarping is a service that quickly covers broken windows or openings with plywood (board up) and tarps to protect a property from weather, debris, or vandalism, then secures the area until repairs can be done.

Burst Water Pipe

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Burst Water Pipe is a service that responds to a broken water pipe, stopping leaks, shutting off water safely, and repairing the pipe or replacing damaged sections to prevent flooding and restore normal water flow.

Cabinet Repair

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Cabinet Repair is fixing damaged or worn kitchen or bathroom cabinets, including doors, hinges, drawers, and frames, so they open smoothly, shut properly, and look like new, with minor replacements or adjustments as needed.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, deep cleaning machines, and safe cleaning solutions to refresh and protect your carpets.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, washing or steam cleaning, and sometimes special cleaners to refresh and extend the carpet’s life.

Carpet installation

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Carpet installation is hiring a service to lay new carpet on floors. It involves measuring, removing old flooring if needed, fitting and padding the carpet, trimming edges, and securing it to create a smooth, even surface.

Carpet steam cleaning

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Carpet steam cleaning uses hot water and cleaning solution sprayed onto the carpet, then extracted with a powerful machine to lift dirt, stains, and allergens, leaving the carpet fresh, damp-free, and ready to dry.

Ceiling Repair

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Ceiling Repair fixes damaged or sagging ceilings, patches cracks, holes, water stains, and poor finishes, and may involve restoring drywall, plaster, or tiles, sealing leaks, and repainting to restore a smooth, safe, and aesthetically pleasing ceiling.

Ceramic tile flooring installation

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Ceramic tile flooring installation is the process of measuring, preparing the floor, laying and grouting ceramic tiles, and finishing with sealing or edging to create a durable, stylish floor surface for homes or businesses.

Cleaning & Deodorization

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Cleaning & Deodorization removes dirt and odors from spaces using thorough cleaning, deodorizing agents, and odor-neutralizing techniques to leave areas fresh, clean, and with a pleasant scent.

Cleaning Sewage

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Cleaning Sewage is the process of safely removing and treating wastewater and its dirt, sludge, and contaminants. It involves collecting sewage, pumping it to a treatment facility, filtering solids, treating liquids to meet safety standards, and disposing of or recycling byproducts.

Commercial floor coating

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Commercial floor coating is a protective, durable layer applied to concrete or other floors to resist wear, spills, and stains. It involves surface cleaning, priming, applying coating (epoxy, polyurethane, or resin), and curing for a smooth, easy-to-clean, long-lasting finish.

Common Water Damage Issues

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Common Water Damage Issues is a service that identifies and addresses water-related problems in buildings, such as leaks, stains, mold, and dampness. It involves inspection, assessment, drying, and remediation to protect structures and improve indoor air quality.

Concrete floor polishing

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Concrete floor polishing is turning rough concrete into a smooth, glossy surface by grinding with progressively finer pads, sealing to protect it, and sometimes staining or finishing for durability and easy cleaning.

Content Cleaning And Restoration

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Content Cleaning And Restoration is a service that digitally cleans up and restores photos, documents, or files by removing damage, dust, or noise, correcting colors and clarity, and saving them in a clear, usable form.

Disaster Reconstruction

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Disaster Reconstruction helps communities rebuild after a disaster, restoring homes, schools, and infrastructure; it includes planning, funding, construction, safety upgrades, and coordinating crews, timelines, and permits to return areas to normal and safer condition.

Drapes & curtain cleaning

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Drapes & curtain cleaning is a service that cleans fabric window coverings to remove dust, stains, and odors. It involves inspecting fabrics, choosing safe cleaning methods, washing or dry-cleaning, drying, and returning fresh, refreshed curtains or drapes.

Drywall installation

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Drywall installation is the process of hanging and securing large gypsum boards to walls and ceilings, then taping, mudding, sanding, and priming to create smooth, ready-to-finish surfaces for painting or wallpaper.

Drywall repair

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Drywall repair fixes holes, cracks, or water damage in walls or ceilings using patching, mudding, sanding, and priming to restore a smooth, even surface ready for paint or wallpaper.

Fire Damage

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Fire Damage is a service that assesses and repairs property damaged by fire. It involves inspecting damage, removing soot and smoke residue, cleaning, deodorizing, and restoring structure, cabinets, walls, and furniture, plus any necessary repairs to return the space to safe condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up soot and smoke, removes damaged materials, and restores a home after a fire. It involves assessment, debris removal, cleaning, odor control, and repairing structure and finishes to restore safety and livability.

Flood Damage

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Flood Damage is a service that assesses and repairs damage caused by flooding, including water removal, drying, mold prevention, and restoring structure and belongings to safe, functional condition.

Flood cleanup

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Flood cleanup is the process of removing water, drying and sanitizing a space after flooding, and repairing damaged materials to prevent mold and further harm. It includes pumping water, drying, cleaning, disinfecting, and restoring belongings and spaces.

Flood restoration

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Flood restoration is the process of cleaning up water damage after floods, drying it out, removing damaged materials, sanitizing surfaces, and restoring the space to its original condition, including repairs, mold prevention, and rebuilding as needed.

Floor Repair Service

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Floor Repair Service fixes damaged floors, repairing and restoring surfaces like wood, tile, or vinyl. It involves assessing wear, filling cracks, replacing or sanding boards, refinishing, and sealing to improve safety and appearance.

Floor repairs & maintenance

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Floor repairs & maintenance covers fixing damaged floors, smoothing rough patches, sealing gaps, and keeping surfaces in good condition through regular checks, cleaning, and minor repairs to extend floor life and safety.

Floor tile installation

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Floor tile installation is the process of laying and securing tiles on floors, including measuring, preparing the surface, cutting tiles to fit, applying adhesive, grouting gaps, and sealing; it results in a durable, finished tiled floor for kitchens, bathrooms, or other rooms.

Floor tile restoration

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Floor tile restoration cleans, repairs, and refreshes worn or damaged tiles and grout, restoring color and shine. It involves cleaning, regrouting or sealing, fixing chipped tiles, and sometimes replacing damaged pieces to extend the floor’s life.

Flooring

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Flooring is the service of installing or replacing the covering on floors, such as wood, tile, carpet, or vinyl. It involves measuring, removing old material, prepping surfaces, cutting and laying new flooring, and finishing with trims or seals.

Flooring repair

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Flooring repair is fixing damaged floors to restore a smooth, safe surface. It involves inspecting for cracks, squeaks, or warping, replacing or repairing boards or tiles, sanding, leveling, and refinishing to match the surrounding floor.

General carpet cleaning

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General carpet cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, pretreatment, and cleaning solutions, followed by rinsing and drying to refresh and prolong carpet life.

Graffiti Cleanup

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Graffiti Cleanup is a service that removes spray-painted markings from walls, sidewalks, and other surfaces, restoring appearance and protecting property. It involves assessing the area, selecting safe removal methods, cleaning, and revisiting for any touch-ups.

Hoarding Cleanup

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Hoarding Cleanup is a professional service that helps organize, sort, and remove clutter from homes, restore safety, and improve living spaces. Trained teams assess the areas, document items, sort into keep/ donate/ discard, clean, disinfect, and restore usability.

Home Water Damage

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Home Water Damage is a service that helps restore a house after water problems like leaks or floods. It includes assessing damage, removing water, drying and dehumidifying, cleaning, repairing affected areas, and preventing mold or future issues.

Hydroxyl Generator

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A Hydroxyl Generator creates reactive hydroxyl radicals to neutralize odors, contaminants, and pollutants in the air or surfaces. It involves generating these radicals safely, using controlled airflow and filtration, to improve indoor air quality without chemicals.

Inspection And Assessment

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Inspection and Assessment is a service that checks a property, product, or process for condition, safety, and compliance, then measures performance, identifies issues, and provides clear findings and recommendations for improvement.

Install flooring

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Install flooring is the service of laying new floor material in a space, such as wood, laminate, tile, or vinyl. It involves measuring, removing old flooring, preparing the surface, cutting pieces to fit, laying or snapping the flooring, and finishing edges and seams for a smooth, durable finish.

Insurance Claims

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Insurance Claims is the process of asking an insurer to pay for a loss or damage covered by your policy. It involves reporting the incident, filing forms, providing evidence, and working with adjusters to determine eligible benefits and payout.

Insurance Restoration

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Insurance Restoration is a service that helps fix and recover property damaged by events like fires, storms, or floods. It involves assessing damage, filing insurance claims, coordinating repairs, and ensuring the home or business is restored to its pre-loss condition.

Interior painting

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Interior painting is applying paint to the walls, ceilings, and trim inside a building to refresh or change the look. It involves prep like cleaning, sanding, priming, choosing colors, and applying coats for a smooth, lasting finish.

Kitchen Remodeling

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Kitchen Remodeling is upgrading or renovating your kitchen to improve style, layout, and usability. It involves planning, budgeting, choosing cabinets, countertops, appliances, lighting, flooring, and plumbing to create a functional, updated space.

Mold Damage

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Mold Damage is a service that detects, removes, and cleans up mold growth caused by leaks or moisture, then repairs affected areas to prevent future problems, with tests, containment, remediation, and drying to restore a safe, healthy environment.

Mold Inspection

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Mold Inspection is a service that checks a home or building for mold growth, moisture problems, and hidden dust. It involves a visual check, moisture readings, sometimes air or surface tests, and a report with findings and recommendations.

Mold Remediation

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Mold Remediation is a service that detects and removes mold from buildings, cleans affected areas, fixes moisture problems, and prevents future growth to improve indoor air quality and protect health and structures.

Mold cleaning

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Mold cleaning is a service that removes mold growth from walls, ceilings, and other surfaces. It involves inspecting for moisture, cleaning or scraping moldy areas, applying treatments to inhibit regrowth, and fixing water leaks to prevent recurrence.

Mold damage restoration

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Mold damage restoration is cleaning and fixing areas affected by mold after water damage. It includes removing mold, drying the area, cleaning and sanitizing surfaces, repairing walls or flooring, and preventing future growth to restore a safe, healthy space.

Mold inspection

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Mold inspection is a professional check to see if your home has mold, where it is growing, and how much. A technician examines visible areas, tests air and surfaces if needed, and then explains findings and recommendations to fix moisture and mold issues.

Mold mitigation

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Mold mitigation is the process of finding and removing mold growth in a building, stopping its spread, drying affected areas, fixing moisture problems, and cleaning surfaces to prevent health risks and further damage.

Mold remediation

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Mold remediation is removing mold growth from indoor spaces and fixing moisture causes to prevent it from coming back, including cleaning affected areas, fixing leaks, improving ventilation, and applying treatments to protect surfaces.

Odor Removal

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Odor Removal is a service that eliminates unwanted smells from spaces using cleaning, deodorizing agents, and ventilation to refresh air, often addressing persistent odors from smoke, pets, cooking, moisture, or mold.

Odor Removal Services

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Odor Removal Services clean and neutralize unwanted smells from homes or spaces using odor-neutralizing products, ventilation, and filtration methods to freshen air and restore a pleasant environment.

Paint indoors

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Paint indoors is a service that covers interior walls and surfaces with paint, including prep like cleaning and priming, choosing colors, cutting in, rolling or spraying coats, and finishing with a clean, even look inside a home or building.

Painting

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Painting is creating images or colors on a surface, using brushes, brushes, or machines. It involves choosing materials, preparing the surface, applying paint in layers, and finishing with details or coatings to express ideas, scenes, or decoration.

Pet stain & odor removal

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Pet stain & odor removal is a cleaning service that eliminates pet marks and smells from carpets, floors, and furnishings using specialty cleaners, enzyme treatments, and stain lifting techniques to deodorize and restore surfaces.

Plumbing

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Plumbing is fixing and installing pipes, drains, and fixtures to provide clean water and remove waste. It involves diagnosing leaks, repairing or replacing pipes, installing toilets, sinks, faucets, and ensuring proper water pressure and safety.

Plumbing fixture installation

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Plumbing fixture installation is the process of fitting and connecting items like sinks, toilets, faucets, and showers to a building’s water supply and drainage systems, ensuring they seal, work correctly, and meet safety codes.

Property Restoration

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Property Restoration is the service of repairing and rebuilding buildings after damage from fires, floods, storms, or other events. It includes assessing damage, cleaning, replacing damaged materials, drying, and restoring the home or space to its pre-event condition.

Reconstruction And Repairs

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Reconstruction And Repairs is a service that restores damaged buildings or spaces after events like storms or accidents, including assessing damage, rebuilding structures, fixing roofs, walls, and utilities, and making spaces safe and usable again.

Remediation Cleaning

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Remediation Cleaning is a service that removes hazardous or unwanted substances, contamination, or damage from spaces. It involves assessment, containment, cleaning, disposal, and restoring safety and air quality in the affected areas.

Remodeling

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Remodeling is updating or changing a home or space to improve layout, style, and functionality. It involves planning, budgeting, demolishing or moving elements, installing new fixtures, wiring, plumbing, and finishing touches like paint and flooring.

Removal Mold

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Removal Mold is a service that eliminates mold growth from homes or buildings. Technicians inspect affected areas, contain the spread, remove moldy materials if needed, clean and disinfect surfaces, and take steps to prevent future mold growth.

Repair flooring

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Repair flooring means fixing damaged floors to restore a smooth, safe surface. It involves assessing damage, replacing or patching boards, filling gaps or stains, sanding, sealing, and refinishing to match the existing floor.

Repair water fixtures

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Repair water fixtures means fixing or replacing parts of sinks, faucets, toilets, and pipes that leak, drip, or fail to work properly, including tightening connections, sealing leaks, or installing new parts to stop waste and restore proper function.

Roofing

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Roofing is the service of installing, repairing, or replacing a roof. It involves inspecting the roof, choosing materials, sealing joints, and ensuring watertight protection to keep a building safe from weather.

Sewage Cleanup

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Sewage Cleanup is a service that removes and sanitizes sewage spills from homes or buildings, including contaminated water, solids, and waste. It involves safety measures, drying, deodorizing, and thorough cleaning to restore a safe, sanitary space.

Sewage Cleanup Service

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Sewage Cleanup Service helps remove and disinfect mess from backed-up or flooded sewage, including waste removal, sanitation, deodorizing, and safe disposal, using protective gear and specialized equipment to restore a clean, safe space.

Sewage cleanup

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Sewage cleanup is professional cleaning and sanitizing after sewage spills or backups. It involves safely removing contaminated water, drying the area, cleaning surfaces, deodorizing, and disposing of waste to prevent health risks.

Smoke Cleanup

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Smoke Cleanup is a service that removes smoke odors and residue from homes, cleans surfaces, purifies air, and restores safety after fires or smoke events, using specialized cleaning, deodorizing, and air-filter techniques.

Smoke Damage

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Smoke Damage is a service that assesses and cleans up damage from smoke after a fire, removing soot, odors, and residue, repairing affected areas, and restoring property safety and appearance with specialized cleaning and materials.

Soot And Smoke Cleanup

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Soot And Smoke Cleanup is a cleaning service that removes soot, smoke odors, and damage after fires from homes or buildings, using specialized equipment, cleaning agents, and techniques to restore surfaces, protect health, and refresh air quality.

Spring Cleaning

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Spring Cleaning is a home service that helps refresh and organize your space by cleaning, decluttering, and tidying rooms, appliances, and closets to remove dust, dirt, and chaos, leaving a neat, refreshed home.

Storm Damage

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Storm Damage is a service that assesses and repairs property damaged by storms, including inspecting for wind, hail, and water damage, filing insurance claims, and restoring roofs, siding, windows, and interiors to help you recover quickly.

Structural Drying & Dehumidification

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Structural Drying & Dehumidification is fixing damp by removing water from buildings. It involves drying wet materials, controlling humidity, using dehumidifiers and air movers, monitoring moisture levels, and preventing mold during repairs or after water intrusion.

Tile And Grout Cleaning

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Tile and grout cleaning is a service that deep-cleans tiled floors and walls, removing dirt, stains, and grime from both the tile surfaces and the gaps between them using specialized tools and cleaners.

Tile work installation

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Tile work installation is the process of placing and securing tiles on floors, walls, or countertops. It involves measuring, prepping surfaces, applying adhesive, laying tiles in a pattern, grouting joints, and sealing for a durable, finished surface.

Tile work replacement

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Tile work replacement is a service where damaged or old tiles are removed and new ones are installed. It includes prep work, setting and grouting tiles, and sealing edges to ensure a smooth, durable, and water-resistant surface.

Upholstery Cleaning

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Upholstery Cleaning is a service that refreshes and cleans sofas, chairs, and cushions. It involves inspecting fabrics, removing stains, vacuuming, and using safe cleaning methods to remove dirt, allergens, and odors, leaving fabrics refreshed.

Upholstery cleaning

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Upholstery cleaning is removing dirt, stains, and odors from furniture fabrics like sofas and chairs using vacuuming, gentle washing, and sometimes steam or dry cleaning to refresh and restore fabric without damaging it.

Vandalism And Graffiti

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Vandalism And Graffiti is the act of damaging property or creating unauthorized marks on surfaces, often defacing walls, trains, or buildings. It involves spray painting, scratching, or tagging without the owner's permission, sometimes followed by cleanup or enforcement actions.

Water & Fire

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Water & Fire is a service that helps restore and protect homes and buildings damaged by water, fire, or smoke. It involves cleanup, drying, cleaning soot and odor, repairing structural damage, and preventing mold with professional equipment and techniques.

Water Damage Cleaning

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Water Damage Cleaning is a service that removes and dries up water in homes after leaks or floods, then cleans and sanitizes affected areas, checks for mold, and restores damaged structures to safe, dry conditions.

Water Removal

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Water Removal is a service that quickly removes standing water from flooded or damp areas using pumps and vacuums, then dries and sanitizes to prevent mold. It includes assessment, extraction, drying, and moisture monitoring to restore safety and usability.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that responds to floods or leaks, removes standing water, dries and sanitizes affected areas, and fixes damaged structure and systems to restore a safe, dry, and functional home or business.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold growth caused by leaks or flooding. It involves assessing moisture, removing moldy materials, drying the area, treating for mold, and fixing the source to prevent reoccurrence.

Water damage-related pest control

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Water damage-related pest control is a service that treats pests caused by water-damaged areas by drying and fixing moisture, inspecting for infestations (like termites, mold, or insects), removing damaged materials, and applying safe treatments to prevent recurrence.

Water removal

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Water removal is the process of taking excess water out of a space or material, using pumps, suction, or absorbent methods. It involves identifying moisture, stopping sources, and drying the area to prevent damage and mold.

Wood Floor Cleaning

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Wood Floor Cleaning is a service that cleans and restores wooden floors, removing dirt, grime, and stains using specialized cleaners and equipment, then may include light polishing or sealing to protect the finish.

Wood Floor Repair

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Wood Floor Repair restores damaged floors, fixing scratches, dents, loose boards, water damage, and gaps. It involves sanding, filling, refinishing, and resealing to restore a smooth, even, durable surface that looks like new.

Wood floor installation

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Wood floor installation is the process of placing new wooden flooring in a room, including measuring, preparing the subfloor, laying planks or boards, cutting to fit, and finishing with sealants or stains for a smooth, durable surface.

Wood floor refinishing

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Wood floor refinishing restores worn or scratched floors by sanding down the top layer, repairing any damage, then staining or sealing with protective finish to enhance appearance and durability.

Wood floor repairs

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Wood floor repairs involve fixing damaged wooden flooring by replacing or restoring boards, sanding and refinishing to match color and finish, repairing nails or seams, and addressing cracks, gouges, or warped planks to restore a smooth, durable surface.

Wood floor restoration

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Wood floor restoration is renewing worn or damaged wooden floors to look like new. It involves cleaning, sanding, repairing gaps or cracks, and applying stains or finishes to protect the wood and enhance its appearance.

Wood floor tile installation

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Wood floor tile installation is placing wood-looking tiles on a floor, preparing the surface, laying adhesive, aligning tiles, cutting edges, and sealing grouted joints for a durable, decorative wood-style floor.

ServiceMaster Roswell Reviews

D. Patrick Caldwell
D. Patrick Caldwell
1 ★☆☆☆☆
Take my word for it . . . save yourself time, money, and grief. Call Penco Restoration and NOT ServiceMaster TL;DR ServiceMaster ruined my carpet by not drying out my basement, they forgot about me, and they want me to pay them for ruining my carpet. I had a unique circumstance where I had 2 remediation jobs happening at the same time. ServiceMaster was doing one job and Penco Restoration was doing the other. Because I had a very clear comparison, it was obvious that ServiceMaster was screwing things up every step of the way. My water heater leaked. I had it replaced and called ServiceMaster to dry my carpet out. They rented some dehumidifiers and fans (they don’t even own their own equipment?) and put them in my basement. After a few days, they came back, rolled up my carpet, cut out the under pad, took their rented equipment, and left. My basement started to smell like wet socks. The weekend came and went. I called them and asked, “hey, when are you guys coming back?” They said, “we aren’t . . . your job is done.” What!? They had forgotten about me!! So they send someone out. It's kind of amusing they forgot about me, but I’m just glad they’re back; I’m tired of my basement being stinky and non-functional. A few days later, the wet sock smell starts to come up the stairs and I’m like, “uhhh . . . I can’t have the wet sock smell in my last bit of functional living space,” so I call ServiceMaster back. They come out . . . fold the carpet back . . . lo and behold, the carpet is wet and has delaminated. The guy’s like, “Uhh, your slab is still wet!! It shouldn’t be like this after a water mitigation job.” THAT is the ONLY correct thing ServiceMaster got right! He continued, “the carpet was unrolled onto wet slab and it caused it to delaminate.” He asked, “have you been running your A/C!? Why is your dehumidifier unplugged!?” And I mean, in a super accusatory way! What!? No, I’ve been living my life. Nobody told me I needed to contribute to ServiceMaster’s water mitigation process!!! We didn’t have a partnership here. I hired you to dry my basement out and get it back to working conditions. You didn’t. It’s not my fault the dehumidifier that ServiceMaster rented was taken out before the slab was dry! It’s not my fault that ServiceMaster unrolled a perfectly salvageable carpet over the wet slab (I mean assuming they could deal with the melted rectangle they made). So here I am . . . two jobs going on . . . Penco Restoration dried out my garage and it was BONE DRY. Everything. The whole garage was dry and so was everything in it before they took out the equipment. ServiceMaster removed the equipment they rented before ANYTHING was dry . . . the carpet, the slab, the walls . . . all still damp (and stinky). And, do you think ServiceMaster was like, “hey, sorry we screwed up your job?” No! Absolutely not! I’m like, “guys, you didn’t do the job . . . it wasn’t done . . . you shouldn’t charge me for this.” They had an “estimator” email me to tell me that the “franchise owner disagrees with [my] request to waive the balance owed.” I have NO IDEA what she told the franchise owner. The franchise owner never contacted me to ask what happened. Heck, it may have never even been escalated. I don’t know. Seriously. She’s like, “I escalated this to Stephanie.” Stephanie’s email address is a gmail address! It’s not even a company email address! So, you have some employee who’s trying to cover up the mistakes ServiceMaster made by telling the owner who knows what and the owner isn’t like, “hmmm, I wonder if there’s more to the story.” The owner just says, “tell him we may put a lien on his home and tell him there’ll be additional fees that go along with it. Oh, while you’re at it, tell him it’s industry standard to unroll perfectly good carpet on top of wet slab and that it’s pretty normal for us to leave the basement wet while mold grows in it because we accidentally forgot the job wasn’t done yet and left it stinky for a bunch of days.” It's like a cartoon.
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About ServiceMaster Roswell

ServiceMaster Roswell is a comprehensive restoration provider located at 373 S Atlanta St, Roswell, GA 30075. Serving the Roswell community and surrounding areas, the company specializes in fire damage restoration and a wide range of ancillary services designed to restore properties to their pre-loss condition. The team approaches each project with a focus on thorough assessment, rapid response, and meticulous follow-through to minimize secondary damage and reduce downtime for clients. In addition to fire damage cleanup and repair, the service offerings cover water damage restoration, mold remediation, odor removal, and cleaning that addresses both structural concerns and personal belongings. Through coordinated remediation and reconstruction efforts, customers can expect a methodical process that combines drying, dehumidification, debris removal, content cleaning, and reconstruction as needed. The facility emphasizes safety, compliance, and clear communication with homeowners and insurance providers to streamline claims and insurance restoration processes.

The breadth of services at ServiceMaster Roswell includes 24/7 emergency service to ensure damage incidents are addressed promptly, along with specialized capabilities such as structural drying and dehumidification, air duct cleaning, and hydroxyl generator-supported deodorization. The company also provides repair and restoration work across various building components, including drywall installation and repair, ceiling and flooring restoration, and carpentry tasks like baseboard installation and cabinet repair. Clients can rely on expert care for floor and tile work, including ceramic tile flooring installation, tile restoration, and flooring repairs, as well as carpet cleaning, carpet installation, and area rug cleaning. Upholstery cleaning and drapery care extend the reach of the cleaning program to protect and refresh interior fabrics.

Beyond direct damage response, ServiceMaster Roswell offers services that support property restoration and improvement, such as remodeling services for kitchens, bathrooms, and interiors, painting (interior), and remodeling or reconstruction and repairs necessary to restore a home or commercial space after a fire, flood, or mold incident. The organization maintains a broad scope of capabilities to address common water damage issues, sewage cleanup, graffiti removal, and odor control, ensuring a cleaner, safer environment for occupants. They coordinate with clients on insurance claims and provide guidance through the insurance restoration process to help secure appropriate coverage for remediation and reconstruction.

Customers benefit from the company’s comprehensive approach to remediation and restoration, which includes content cleaning and restoration for belongings affected by water, smoke, or soot, as well as specialized services like mold inspection, mold remediation, and mold damage restoration to mitigate health risks. Additional offerings span from plumbing fixture installation and general plumbing services to electrical and carpentry considerations that may arise during the rebuild. The emphasis across all disciplines is to deliver reliable, timely, and quality workmanship that preserves property value while restoring safety and comfort for residents and businesses in Roswell and nearby communities.

Water Damage Restoration Service

ServiceMaster Roswell in Roswell, GA offers expert water damage restoration to quickly assess, extract, dry, and restore your home or business, mitigating mold risk and protecting property with 24/7 emergency response and certified technicians.

Antique Furniture Restoration Service

Professional Antique Furniture Restoration Service in Roswell, GA by ServiceMaster Roswell. Preserve and revive vintage pieces with expert cleaning, restoration, and protective finishes to restore beauty, value, and longevity.

Building Restoration Service

ServiceMaster Roswell in Roswell, GA offers expert building restoration services to repair and restore homes and businesses after water, fire, storm, or mold damage, using fast response, skilled technicians, and thorough debris removal for safer, refreshed properties.

Carpet Cleaning Service

ServiceMaster Roswell offers expert carpet cleaning in Roswell, GA, restoring fibers, removing stains, and refreshing spaces with proven methods and eco-friendly products for a healthier home or business.

Fire Damage Restoration Service

ServiceMaster Roswell in Roswell, GA offers comprehensive fire damage restoration, including assessment, debris removal, cleaning, odor control, and structural repairs to restore your home safely and quickly after a fire.

Flooring Contractor

ServiceMaster Roswell in Roswell, GA, offers expert flooring contractor services, including installation, repair, and removal of hardwood, laminate, vinyl, and carpet. Trusted, licensed pros ensure precise fit, durable finishes, and quick, clean, on-budget results.

Painter

Painter services in Roswell, GA by ServiceMaster Roswell provides expert interior and exterior painting, color consultations, and flawless finishes for homes and businesses, backed by trusted craftsmanship and reliable, on-time project completion.

Plumber

Plumber services in Roswell, GA by ServiceMaster Roswell: reliable plumbing repairs, installation, and emergency assistance with up-front pricing, licensed technicians, and fast response to keep your water systems running smoothly.

Tile Store

Tile Store in Roswell, GA for ServiceMaster Roswell offers a wide selection of durable ceramic, porcelain, and natural stone tiles, expert installation guidance, and reliable customer service to transform kitchens, baths, and floors with quality, style, and lasting value.

Upholstery Cleaning Service

Professional upholstery cleaning service in Roswell, GA by ServiceMaster Roswell. Refresh fabrics, remove stains, and extend furniture life with expert steam cleaning, deodorizing, and fiber-safe treatments.

Fire Damage Restoration Services Near You

Hurricane Group Water Damage Restoration & Air Duct Cleaning
★★★★★ 4.9 (278 reviews)
875 Old Roswell Rd C-400, Roswell, GA 30076