Flood Pros USA

Flood Pros USA Reviews

David Priem

1 ★☆☆☆☆

Our home was flooded due to Hurricane Helene, we called Flood Pros USA and they were very responsive and were onsite within a few hours and ready to help. Their service is not the issue I have, it is the price they ended up charging and how they went about it. We were literally standing in flood water in our home when they arrived and we asked point blank what is the remediation going to cost and Anthony said he isn't sure, I said I'm not letting you start any work until you can provide me an estimate so he goes and calls his boss, owner of the company and comes back and tells me it will be roughly $20-$25K so we agree on that verbally. A month later we get the bill and it's over $50K and the owner calls my wife after business hours on a Friday night demanding payment and threatening to put a lien on our home if we don't pay immediately. She asked him about the verbal agreement for $20K-$25K and he says they have her voice recorded agreeing to pay whatever it takes to take care of the flood remediation damage. This company is Shady to say the least, don't use them.

Ayanna Dominguez

5 ★★★★★

I reached out to Flood Pros for help with my insurance claim. Allstate was refusing to pay my water damage claim. Jamal who responded to my call put my mind at ease when he said that he would help me. Jamal was excellent at explaining each step, instructing me on how to confront Allstate and move my water damage claim forward. He walked me through the process explaining every step. He was easy to reach, always returned phone calls and very patient when answering all of my questions. He even spoke directly to Allstate on my behalf! He went above and beyond. In this stressful situation, his professionalism and responsiveness was outstanding! The end result, Allstate paid my claim, more than I expected. I was able to get my bathroom and floors done. Jamal didn’t have to help me there was no money in it for him, but he did, and that’s rare! Thank you Jamal!

Raymond Loggins

5 ★★★★★

This company is amazing. Tyler help us out when we were recovering from a house fire. They stepped up and ensured we had what we needed to get back on our feet. They brought us equipment to get us powered up late at night at last minute on the same day. They are compassionate, caring and understanding. They are very knowledgeable and explained what would need to be done safely. I would recommend your first call after a disaster to Flood Pros.

Jeff Hochberg

5 ★★★★★

Ryan is incredible! He took my call late Sunday night while I was standing on my front porch - drenched. He set my mind at ease and said he would be at my house on Monday morning. Not only did he get to my home on Monday morning, he was early! He walked around the affected areas and was transparent about what he saw and what needed to be done to get things back in order. The best part - he told me how to do it myself and said my wife and I did a great job of getting things under control ourselves! Who does that? Not very many people. I feel like had I called anyone else besides 24 Hour Flood Pros, someone would have come out and charged me a ton of money to do work that wasn’t necessary. When you need someone that’s an honest businessman and stands behind his profession, call Ryan!

James Carter

5 ★★★★★

Flood Pros USA is amazing! Jayson was very kind and helpful and did an awesome job with my rental property! Definitely recommend!

karen langell

5 ★★★★★

Our restaurants had a pipe freeze and flooded all three of our restaurants from over head. Two were severely damaged ! Joe and his team responded quickly ! They immediately got one up and running. They remodeled the other two from head to toe while doing an amazing job! We are so thankful for them. . We would never have been up and running so quickly!! They worked with our insurance company to help expedite our needs. I definitely would recommend them and I will use them again. Thank you Flood Pros!!! Well done! I’m

Martha Loggins

5 ★★★★★

This company stepped up to help my family out when we needed it the most after a house fire! Great communication through out the process and got equipment out to us on the same night to make sure we were all set up. Very friendly and helpful. Recommend 100%.

axel144

5 ★★★★★

Prompt, friendly, and efficient service. Our awesome tech Alex made the initial call late at night and followed through until the service was completed. He was exceptionally responsive. 100% satisfied. Highly recommend!

Bri L0v3

5 ★★★★★

Great company!!! They were very responsive and professional. I’ve used another company before unfortunately due to a really bad hurricane and they took for ever to get out to my house. With Flood Pros, they were there within the week and got to work super fast so that my family and I could get back to our everyday lives. I would definitely recommend to anyone!!

Kevin Rinier

5 ★★★★★

We'd like to thank Flood Pros for their amazing service, and promptness to our good friends, the Loggins family. They suffered a house fire yesterday morning, and Flood Pros waa quick to answer their call, and take care of them same day. They provided them with generators and a system to help clean the air so the family could still occupy their home. Thank you Flood Pros!!!

About Flood Pros USA

Flood Pros USA is a comprehensive fire damage restoration service located at 1264 Concord Rd Se Suite 203, Smyrna, GA 30080, in Concord Summit, LLC. Serving the local community, the firm combines skilled restoration techniques with a compassionate approach to help homes and businesses recover quickly after fire and related incidents. Their service area extends to residential properties as well as commercial spaces, including restaurants and multifamily buildings, ensuring a thorough restoration process from initial assessment to final reconstruction. The company emphasizes a client-centered philosophy, aiming to minimize downtime and disruption while restoring safety and comfort for occupants.

The firm’s offerings span Water Damage Restoration Service, Fire Damage Restoration Service, and Fire Damage Restoration Support, reflecting a broad scope that addresses both immediate fire damage and any accompanying water intrusion or smoke-related residue. In addition to remediation, Flood Pros USA supports customers with insurance claim guidance, helping them navigate documentation, communication, and settlement processes so that claims are processed efficiently and accurately. Their professional team provides clear explanations of necessary steps, timelines, and expected outcomes, allowing clients to make informed decisions during stressful recovery periods.

A core strength of Flood Pros USA lies in its rapid response capabilities. Local clients frequently note the company’s preparedness and prompt on-site presence, which is critical for mitigating further damage and preserving property value. The team is trained to identify hazards, stabilize structures, and implement containment measures that protect inhabitants and reduce the risk of secondary issues such as mold growth or structural deterioration. Their customer-first approach includes transparent communication, consistent updates, and collaboration with insurance providers to streamline the restoration journey.

In addition to fire and water remediation, Flood Pros USA offers equipment provision and technical support designed to restore functionality and safety. This includes power restoration assistance, air purification solutions, ventilation strategies, and temporary system setups when immediate full restoration is not yet feasible. The company also emphasizes safety training and proper handling of materials to ensure that remediation work complies with industry standards and local regulations. Clients often commend the professionalism, reliability, and empathy demonstrated by team members as they guide families and business operators through what can be a daunting experience.

Located in Concord Summit, LLC, the organization maintains convenient access for homeowners and business owners in Smyrna and surrounding areas. With a focus on honest assessments, dependable service, and thorough follow-through, Flood Pros USA seeks to restore properties to pre-loss condition while supporting clients’ peace of mind throughout the recovery process. The staff’s dedication to quality workmanship and customer satisfaction positions Flood Pros USA as a trusted partner for fire and water damage emergencies in the Atlanta metropolitan area.

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