Home - Illinois - East Dundee - FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration

First Onsite Property Restoration at 215 Prairie Lake Rd Unit D in East Dundee, IL offers expert fire damage restoration and comprehensive property recovery services. With a broad suite of 53 services, they restore homes and assets efficiently and safely.

Fire Damage Restoration Service at 215 Prairie Lake Rd Unit D in East Dundee, IL 60118

Operational
★★★★☆
Rating: 3.8 based on 20 reviews
Address: 215 Prairie Lake Rd Unit D, East Dundee, IL 60118
Phone: 18474280179
Emails:
Employees: 1000
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Get Directions Call Now Book a Service
FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration Services

Building Construction

+

Building Construction is the process of planning, designing, and physically creating buildings, including managing permits, budgets, materials, and labor to ensure safe, functional structures from foundations to roofs.

Building Contractor

+

A Building Contractor manages construction projects, coordinating a team, scheduling trades, and overseeing budgeting, permits, and safety to plan and complete homes or commercial builds from start to finish.

Catastrophic Event Restoration

+

Catastrophic Event Restoration is a service that helps recover and rebuild after major disasters by assessing damage, securing the site, removing debris, restoring utilities, cleaning, and coordinating repairs to return spaces to safe, functional use.

Climate Control

+

Climate Control is a service that helps adjust indoor temperature and air quality by using heating, cooling, ventilation, and monitoring systems to keep a comfortable, healthy environment.

Commercial Property

+

Commercial Property is a service that helps buyers, sellers, or tenants handle business real estate like offices, shops, or warehouses. It involves market research, appraisals, negotiations, leases, sales, and advice on values, leases, and protections.

Content Restoration

+

Content Restoration is a service that recovers and repairs damaged or missing digital files, restoring data, formatting, and accessibility by repairing corrupted files, recovering from backups, and ensuring usable, readable content.

Contingency Planning

+

Contingency Planning is about preparing for unexpected problems by identifying risks, outlining backup plans, assigning roles, and testing procedures so operations can continue or resume quickly after disruptions.

Covid-19 and Biohazard Decontamination

+

The service provides professional cleaning and disinfection to remove covid-19 and other biohazards from spaces, using approved methods, protective gear, and safe disposal of contaminated materials to restore a safe, sanitized environment.

Customer Support

+

Customer Support is help offered to customers, answering questions, solving problems, and guiding use of products or services to ensure a positive experience. It involves responding to inquiries, troubleshooting, and providing timely assistance.

Damage Control

+

Damage Control is a proactive service that helps protect and restore your reputation, assets, and operations after a crisis. It involves quick assessment, strategic messaging, stakeholder communication, and short- or long-term recovery actions to minimize impact.

Debris Removal

+

Debris Removal is a service that collects and safely removes unwanted materials like trash, rubble, or yard waste from a site, using proper disposal methods and cleanup to leave the area clean and ready for use.

Disaster Planning

+

Disaster Planning is preparing to prevent and respond to emergencies by identifying risks, outlining steps, assigning roles, and testing procedures so communities and organizations can protect people, assets, and quickly recover after a disaster.

Disaster Recovery

+

Disaster Recovery is a service that helps restore IT systems and data after a disruption, such as a natural disaster or cyberattack. It involves planning, offsite backups, rapid failover, testing, and procedures to resume normal operations quickly and safely.

Drying & Dehumidification

+

Drying & Dehumidification is removing moisture from air and surfaces to prevent mold, odors, and damage. It involves using dehumidifiers or dryers, controlling humidity, and often drying wet areas after spills, floods, or in humid environments.

Emergency Response Planning

+

Emergency Response Planning is the process of preparing for disasters or urgent incidents by identifying risks, defining roles, establishing procedures, and outlining steps to protect people, limit damage, and resume operations quickly.

Emergency Restoration

+

Emergency Restoration is a rapid service that assesses and fixes damage from events like floods, fires, or storms, with immediate protective steps, cleanup, and repairs to prevent further harm and restore safety and function quickly.

Emergency Water Cleanup

+

Emergency Water Cleanup is a rapid service that removes excess water from floods, leaks, or spills, dries the area, sanitizes surfaces, and restores safety and dry conditions to prevent damage and mold growth.

Emergency Water Damage

+

Emergency Water Damage is a rapid-response service that helps you when water leaks or floods occur. It assesses the damage, stops the water, removes excess moisture, dries and sanitizes affected areas, and works with you to restore your space quickly.

Environmental Consultant

+

An Environmental Consultant helps clients understand and manage environmental risks by assessing impacts, advising on compliance with laws, and recommending sustainable practices for projects, waste, water, air, and site cleanups.

Environmental Remediation

+

Environmental Remediation is the process of cleaning up polluted soil, water, or air to reduce or remove hazards. It involves assessing contamination, choosing safe methods, and using cleaning techniques to restore a healthier environment.

Fire And Smoke Damage Restoration

+

Fire and Smoke Damage Restoration is a service to clean up and repair homes or buildings after a fire. It involves assessing damage, removing soot and water, deodorizing, cleaning, repairing structure, and restoring damaged belongings to restore safety and usability.

General Contracting

+

General Contracting is a service where a licensed contractor oversees a construction project from start to finish, coordinating permits, budgeting, scheduling, hiring trades, sourcing materials, and ensuring quality and safety to deliver the completed project.

Healthcare Restoration

+

Healthcare Restoration helps repair and improve health systems after disruptions by restoring services, rebuilding equipment, training staff, and supporting patients to ensure safe, reliable care and better health outcomes.

Home Improvement

+

Home Improvement is a service that helps you fix, upgrade, or remodel parts of your home, like painting, repairs, decorating, or installing fixtures to make living spaces safer, nicer, and more efficient.

Home Restoration

+

Home Restoration is a service that repairs and renews a house after damage or wear, fixing structural issues, water or fire damage, and cosmetic problems to restore safety, function, and appearance, often including cleanup and upgrades.

Hospitality Restoration

+

Hospitality Restoration is a service that revives hotels, restaurants, and bars by cleaning, repairing, and upgrading interiors, systems, and furnishings to improve comfort, safety, efficiency, and guest experience.

Hr Emergency Response

+

Hr Emergency Response is a service that quickly coordinates human resources support during urgent workplace incidents, organizing incident response, communicating with staff, providing guidance, and helping with safety, compliance, and recovery tasks.

Infection Prevention

+

Infection Prevention is the set of practices that reduce the risk of spreading infections. It involves hand hygiene, cleaning and disinfecting surfaces, using protective gear, safe food and waste handling, and following routines to protect patients and staff.

Insurance Restoration

+

Insurance Restoration is a service that helps homeowners repair or rebuild property damaged by events like fire, water, or storms, handling inspections, claims, and coordination with contractors to restore the home to its pre-loss condition.

Mold Assessor

+

A Mold Assessor is a professional who checks buildings for mold growth, moisture problems, and leaks. They inspect, sample, and test areas, then provide a report with findings and recommendations to fix the issues and improve indoor air quality.

Mold Damage Restoration

+

Mold Damage Restoration is the process of fixing a space damaged by mold growth, cleaning affected areas, removing mold, drying and dehumidifying, treating surfaces to prevent recurrence, and restoring normal indoor conditions for safety and comfort.

Mold Remediation

+

Mold Remediation is cleaning and removing mold from buildings, fixing moisture sources, and preventing future growth to protect indoor air quality and safety.

Mold Remediation Company

+

Mold Remediation Company helps remove mold from homes or buildings, fixes moisture problems, cleans affected areas, and prevents future growth to keep indoor air safe and healthy.

Property Damage

+

Property Damage is a service that handles losses to physical property, like homes or buildings, due to events such as accidents, weather, or vandalism. It involves assessing damage, processing claims, and arranging repairs or settlements.

Property Reconstruction

+

Property Reconstruction is a service that re-creates or repairs a property’s structure, layout, and systems after damage or changes, including assessing the site, planning the reconstruction, obtaining permits, sourcing materials, and coordinating builders to restore functionality and value.

Property Restoration

+

Property Restoration is a service that repairs and renews damaged homes or buildings, restoring structure, finishes, and functionality after problems like fire, water, or storm damage. It may involve assessment, cleaning, repairs, and renovation work to return a property to good condition.

Reconstruction

+

Reconstruction is a service that helps restore damaged materials, buildings, or documents. It involves assessing damage, planning repairs, sourcing materials, and carefully restoring original structure, appearance, or function to as-good-as-new condition.

Removing The Mold

+

Removing The Mold is a service that identifies, treats, and eliminates mold in homes and buildings, then cleans and dries affected areas to prevent recurrence, often including moisture control and safety precautions for occupants.

Residential/Commercial

+

Residential/Commercial is a service that handles home and business electrical needs, from wiring and panel upgrades to lighting, outlets, and safety inspections, combining residential comfort with commercial reliability for both houses and small to large offices.

Restoration Process

+

Restoration Process is a service that helps recover and improve damaged or aged items, such as furniture, artworks, or data. It involves assessment, cleaning, repairing, stabilizing, and preserving materials to restore their original look, function, and value.

Risk Management

+

Risk Management is the process of identifying, assessing, and prioritizing potential problems, then planning and implementing steps to reduce or control their impact on goals, people, and assets.

Security Services

+

Security Services provides protection and safety for people, property, and information. It involves risk assessment, monitoring, access control, incident response, and guided security plans to prevent harm and respond quickly to any threats.

Senior Living

+

Senior Living is a housing and care option for older adults, offering comfortable apartments or rooms with meals, security, and health support. It includes social activities, transportation, and help with daily tasks as needed, while promoting independence.

Soot Damage

+

Soot Damage is a service that identifies, cleans, and restores areas affected by soot from fires or smoke. It includes assessing damage, removing soot residues, deodorizing, and repairing surfaces to restore safety and appearance.

Specialized Cleaning

+

Specialized Cleaning is a professional service that focuses on deep, targeted cleaning for specific areas or materials, such as carpet, upholstery, floors, or industrial spaces, using specialized tools, solutions, and techniques to remove tough stains and contaminants.

Specialty Cleaning

+

Specialty Cleaning is a professional cleaning service focused on hard-to-clean or delicate areas, using specialized tools, products, and methods to fix tough stains, restore surfaces, and protect items like rugs, carpets, upholstery, windows, and floors.

Storm Damage Restoration

+

Storm Damage Restoration helps repair homes after storms, fixing water leaks, structural damage, and damaged roofs. It involves assessing damage, pumping out water, drying areas, cleaning debris, and restoring utilities and finishes to return the home to its pre-storm condition.

Storm Recovery

+

Storm Recovery is a service that helps communities and individuals prepare for, respond to, and recover after severe weather. It offers planning, emergency support, damage assessment, cleanup, and resources to restore safety and normal routines.

Structural Stabilization

+

Structural Stabilization is a service that strengthens and secures a building or structure to prevent movement or damage, using supports, bracing, and reinforcement techniques to improve safety, durability, and load-bearing capacity.

Water & Flood Damage Restoration

+

Water & Flood Damage Restoration is a service that fixes water damage from leaks or floods, removes standing water, dries and sanitizes the area, and repairs or replaces damaged building materials to restore safety and appearance.

Water Damage Cleanup

+

Water Damage Cleanup is a service that removes excess water from floods or leaks, dries the area, cleans and sanitizes surfaces, and repairs or restores damaged buildings to prevent further harm.

Water Damage Recovery

+

Water Damage Recovery is a service that restores spaces after water exposure, including drying, removing moisture, cleaning, sanitizing, and repairing affected walls, floors, and belongings to prevent mold and bring the area back to normal condition.

Water Mitigation

+

Water Mitigation is fixing water damage by stopping leaks, removing standing water, drying surfaces, and treating mold to prevent further harm to a building and restore it to safe, dry condition.

FIRST ONSITE Property Restoration Reviews

Katie Marcus
Katie Marcus
1 ★☆☆☆☆
I had water damage in my condo and went with First Onsite because they were recommended by my insurance company. While I knew I wasn’t required to use them, it seemed like the easiest option at the time. To be fair, they were great in the beginning — they responded quickly and aired everything out within days. But after that, everything came to a standstill. I was initially told it would take about two weeks to get everything approved and begin restoration. I understood there might be delays due to insurance, but I was shocked when months passed and nothing had started — all while I had massive holes in my ceiling and was living in a construction zone. They kept blaming my insurance company for the delays, but I was copied on all the emails and saw firsthand that it was Ben from First Onsite who wasn’t sending the necessary information. I constantly had to follow up and remind him to respond. At times it took several phone calls just to get a simple reply. It was exhausting. When the restoration finally began, the lack of communication continued. The project manager showed up on day one and told me he’d be back in a few hours — and I never saw him again. No one provided a clear schedule or timeline, despite my repeated requests. I was told by multiple people at First Onsite that the job was small and would only take a few hours per day over three days. Based on that, I made arrangements — only to find out they’d be working full days for four straight days. That might have been fine if someone had just communicated that to me, but instead, I was left completely in the dark. Overall, working with this company was an incredibly frustrating experience. Communication was consistently terrible, and I had to chase them down at every step of the process. I would not recommend First Onsite — especially if you value transparency, responsiveness, and basic professionalism.
Read more

About FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration is a fire damage restoration service operating at 215 Prairie Lake Rd Unit D, East Dundee, IL 60118. The company positions itself as a comprehensive partner for both residential and commercial properties facing fire and related catastrophes, offering a broad range of services designed to recover, restore, and rebuild after emergencies. As a general contractor with specialized capabilities in fire and smoke damage, water intrusion, mold concerns, and debris removal, FIRST ONSITE emphasizes a structured restoration process that aims to minimize downtime and disruption for clients while addressing both immediate safety needs and long-term property integrity. The organization takes a holistic approach, integrating building construction, reconstruction, and property restoration services to ensure a seamless transition from emergency response to full recovery. Their service scope includes disaster planning, emergency restoration, and disaster recovery, with attention to climate control, drying and dehumidification, and structural stabilization to prevent further damage.

The team supports both residential and commercial environments, including healthcare, hospitality, senior living, and other regulated spaces where rapid, compliant restoration is critical. They offer content restoration to recover belongings affected by fire, smoke, water, and debris, alongside specialized cleaning and mold remediation when necessary. As part of their offering, FIRST ONSITE provides environmental remediation and environmental consulting to assess contamination risks and ensure that restoration meets safety and regulatory standards. Customer support and risk management are emphasized to keep clients informed throughout the restoration journey, including contingency planning and emergency response planning to prepare for future incidents. With capabilities in fire and smoke damage restoration, soot and odor control, and acute attention to safety and health considerations, the company strives to deliver a comprehensive restoration solution from initial damage assessment to final reconstruction. Their credentialed services include building restoration service, water damage restoration service, and other related specialties that cover the full lifecycle of property recovery, from assessment and remediation to reconstruction and final handover. FIRST ONSITE positions itself as a trusted partner for property owners and property managers who require dependable, coordinated restoration efforts, transparent communication, and professional project management during challenging times. The address in East Dundee situates the business within the greater Chicago area, enabling access to diverse commercial and residential markets that demand rapid response, reliable expertise, and high standards of workmanship in fire, water, and environmental restoration disciplines. They emphasize a customer-centric approach, aiming to streamline workflows, manage expectations, and restore properties to pre-loss conditions with attention to detail, quality, and compliance.

General Contractor

General Contractor services by FIRST ONSITE Property Restoration in East Dundee, IL, specialize in rapid response, mitigation, and full-scale reconstruction. From water and fire damage to storm restoration, we coordinate skilled teams to restore properties promptly and safely.

Fire Damage Restoration Service

FIRST ONSITE Property Restoration in East Dundee, IL specializes in fast, thorough fire damage restoration, including smell removal, soot cleanup, structural board-up, and secure debris removal to restore your home safely and quickly.

Building Restoration Service

FIRST ONSITE Property Restoration in East Dundee, IL offers expert building restoration services, including fire, water, storm damage cleanup, structural repairs, and mold remediation, restoring properties quickly with high-quality workmanship and reliable customer support.

Water Damage Restoration Service

FIRST ONSITE Property Restoration in East Dundee, IL offers expert water damage restoration services to quickly assess, extract water, dry, deodorize, and restore your home or business with minimal disruption and lasting peace of mind.