CRDN of Northern Illinois

CRDN of Northern Illinois Services

CRDN of Northern Illinois Reviews

Vanessa Palafox

1 ★☆☆☆☆

This cleaner was picked by insurance to clean the smoke smell from our clothes due to a fire at our home. We are a family of 6 - it was a large order 56 bags worth! We sent emergency items to them and to Servpro- Servpro delivered within 2 days. CRDN took 2 weeks!!!! They have held our items now going on 10 weeks they promised an 8 week turnaround time. They can’t give me a timeline on “inspection delay” - they won’t release any of items already inspected and at this rate my kids will be outgrowing all their clothes. They confirmed they would rush our shoes - to get them to us sooner, we still haven’t received them. Very disappointed on lack of promptness even to get a timeline or percentage complete. 2 stars for Rachel and Jessica whom do seem are trying to get answers but still are unable to give me any timeline. If you are looking for a quick turnaround time go elsewhere.

Carey

1 ★☆☆☆☆

They destroyed over 50 pieces of clothing, and chipped an 84 inch TV, but have been unresponsive with a resolution

Joanna Lyne Wright

1 ★☆☆☆☆

BEWARE CROOKS!!! This company is only here to screw the insurance companies, they send a lady out by the name Lisa Parducci, to do my cloths and electronics she was fine until she told me they were going to fix my tvs after I watched multiple gallons of water go threw back end and i told here no way then her whole attitude turned 180 she is one of the pushy rudest people I have ever met when she did not get her way, she then send two ladies out to pick up cloths the had 8 inches of snow in back yard and lady pulls right in back yard and get stuck and ruts the the grass and has to be towed out, the take my cloths, call a few days later and they tell me the are in production and I tell them to stop and they tell me NO, they are no holding my cloths and wives wedding dress for three months hostage, so they can charge my insurance company daily for storage, wonder why ever body Insurance is so High!!! Also stay away from Jessica as bad as LISA!!!

Pamela Mikulec

5 ★★★★★

Lisa was spectacular! She was clearly skilled at her job, very responsive and, importantly, sensitive and compassionate. Experiencing a fire and its insidious, extensive damage first hand is shocking and overwhelming. Lisa was indispensable in helping me through it. She is a true professional and an extraordinary person. Kudos to you, Lisa! And, thank you from the bottom of my heart.

Phyllis Field

1 ★☆☆☆☆

They returned some of my clothes smelly with rips and stains after a water loss in my home. Also delivered boxes and boxes of items from my home that included uncleaned boots, shoes and purses AND personal checks and.checkbooks!! Why would they have to take checks from my home? They promised to pick up on Friday, but didn't!! Now I have to sit with contaminated stuff all weekend? No, my husband had to move all of this stuff from our rental home all by himself, despite someone from CRDN sitting in his car at the time, he would NOT help my husband!!!! They also delivered five boxes of contaminated clothes with a sticker that said "items in this box cannot be restored- do not open them or other items could become contaminated. I refused these boxes and could not believe they were delivered to me. At first I thought the awful smell was coming out of these boxes, but after the guy left, I realized this awful smell was on ALL the clothes and the boxes! They never cleaned the items in the boxes!! This is a total mess-up by CDRN in Geneva. Illinois.

Myke Lay

1 ★☆☆☆☆

They are liars,cheaters and and not a reliable company. They have not done anything to help my cousin's with their damaged property. Especially Jessica, they took our clothes, electronics and states this is the insurance money not ours. They've stolen half the stuff they removed from the home. Clothes are not cleaned.

cherie jurcik

5 ★★★★★

Superior quality cleaning of my clothes, shoes, and purses. Very fast work on immediate needs. Wonderful delivery service. This is an excellent company that I would be proud to recommend to family and friends.

Heidi Morgan

5 ★★★★★

Lisa, from CDRN, went above and beyond to help us. She really was compassionate and understood our needs. She went above and beyond to support us and help us. We can’t ever thank her enough for her kindness. All of the rest of CDRN’s work on our clothes and electonics has been wonderful. The things that they do really matter when you think you have lost so much. Lisa and CDRN have been a total blessing!

Matt Hagen

1 ★☆☆☆☆

I wish I could put lower!!!! This is absolutely the worse place ever!!!! I had a house fire and when I got tricked into payment when the insurance company was paying for the items. After I payed for the items and told them I was stopping by the same day. They did nothing but argue with me when I got here "To Geneva cleaners" and did not have my items. Special thanks goes to Jessica for the knife in the back when someone is down!!!!!

Joseph Hrejsa

1 ★☆☆☆☆

They returned pillows in a plastic bag that were wet, when I called the Geneva office, they said it was a different office & they would try to locate which one...nothing but mold on those pillows so far.

About CRDN of Northern Illinois

CRDN of Northern Illinois is a Fire Damage Restoration Service located at 130 W State St, Geneva, IL 60134, serving the surrounding communities with comprehensive emergency response and specialized textile restoration. The organization focuses on mitigating the aftermath of fires through prompt, professional intervention and a suite of restoration services designed to minimize secondary damage and restore items of value. Their operations reflect a commitment to supporting affected families and businesses as they navigate the challenging recovery process after a fire and its related smoke exposure. In addition to fire-specific needs, CRDN of Northern Illinois addresses water-related incidents that can accompany fire events, offering water damage restoration services when moisture intrusion occurs and coordinating related cleanup and repair activities. The team emphasizes compassionate service, clear communication, and a steady, methodical approach to handling textiles, apparel, footwear, and personal items impacted by smoke, heat, or water exposure. They collaborate with insurance providers to facilitate claims and streamline the restoration timeline, aiming to recover as much of the original materials as possible while maintaining strict safety and hygiene standards. The service portfolio comprises emergency response capabilities to quickly assess the scene, prevent further damage, and stabilize items for restoration, followed by a structured process that includes documentation, cleaning, deodorization, and repair where feasible. Their offerings extend to smoke damage restoration, which addresses odors and residue left by fires, and textile restoration, which encompasses the cleaning, deodorizing, and restoration of fabrics, garments, and textiles affected by smoke or soot. For cases involving water intrusion, CRDN of Northern Illinois provides water damage cleanup and repair, as well as water damage-related mold removal when necessary, ensuring a comprehensive approach to moisture-related challenges. The professionals at CRDN of Northern Illinois also handle fire damage cleanup and repair, including assessment, containment, cleaning, deodorization, and restoration of affected structures and contents. They strive to deliver reliable, science-based methods for handling smoke and soot, employing industry-standard techniques and equipment tailored to each item’s material composition. The result is a focused effort to preserve cherished belongings and support families during a stressful period, with consistent emphasis on safety, efficiency, and customer care. Whether facing a sudden emergency or long-term restoration planning, CRDN of Northern Illinois aims to provide skilled, respectful service that helps communities recover from fire-related incidents and their secondary consequences.