Professional Carpet Cleaners a Core Company

Professional Carpet Cleaners a Core Company Services

Professional Carpet Cleaners a Core Company Reviews

Benjamin Nichols

1 ★☆☆☆☆

Bloomington “Professional” Carpet Cleaners were supposed to come today at 12:30pm for $75/2 rooms. I booked this Monday appointment on the previous Friday. At 12:35pm, I call the manager to tell him his team has not shown. He says I’m not on the schedule. He says I’m in the computer as Ben “Nickells” (misspelled even though I always spell out my last name out when scheduling over the phone). He says I have not had an appointment since February. I ask if he knows the person who took calls on Friday and if I could speak to him. He says he doesn’t and has no way of knowing. I tell him I have proof on my iPhone call history that I called on Friday. He says a team could come in 40 minutes but would charge $87, not $75. I say I was charged $75 last time. He asks what year I last used them, even though he just admitted I had an appointment February 2021. He goes on a long tangent about how the cost of carpet materials has increased 10% over the last year. I say it would be nice if they discount the cost back to $75 since that’s the price promised to me by the Friday phone operator *and* the price I previously paid in February. He asks if I have the invoice from February and I say yes, both the original laminated by me and a digital scan. Then he says, “Well, you know what, you can find yourself another carpet cleaner” and hangs up abruptly. I call several other carpet cleaners in the area. One calls back a few minutes later. I explain the situation, and this cleaner says he has received two other calls this week from people burned by Bloomington “Professional” in exactly the same way. If only the manager cared as much about customer satisfaction as he did about the macroeconomics of carpet materials. Oh well.

About Professional Carpet Cleaners a Core Company

Professional Carpet Cleaners a Core Company is a comprehensive fire damage restoration service and cleaning provider situated at 1245 W Old Capitol Pike in Bloomington, IN 47403. The organization extends a broad spectrum of services designed to restore comfort, safety, and cleanliness to homes and businesses after fire, water, or storm events, as well as routine cleaning needs. The team emphasizes thorough, detail-oriented work that addresses both visible damage and underlying moisture or odor issues, ensuring a durable restoration while supporting clients through the process with practical solutions and responsive communication. The company positions itself as a trusted partner for property owners facing the aftermath of fire or water incidents, providing guidance on next steps, insurance considerations, and timelines that help clients regain a sense of normalcy as promptly as possible. In addition to emergency restoration, the service catalog includes ongoing cleaning and maintenance that helps protect interiors from future damage and extends the life of carpets, rugs, upholstery, and related textiles. The business highlights its expertise in handling complex scenarios that involve soot, smoke damage, mold concerns, and moisture intrusion, all of which require careful assessment, containment, and methodical cleanup strategies. Clients can expect a multidisciplinary approach that blends specialized equipment with proven cleaning techniques to remove contaminants, restore color and texture, and reduce lingering odors, while adhering to safety standards and industry best practices. The service area encompasses residential homes and commercial properties within the Bloomington region, and the staff aims to respond promptly to inquiries, assess damage accurately, and tailor remediation plans to each property’s specific needs. By integrating services such as water and fire damage restoration, upholstery cleaning, and rug and carpet cleaning, Professional Carpet Cleaners a Core Company delivers a cohesive solution that addresses immediate emergencies and supports long-term maintenance. The company also provides related amenities and capabilities, including duct cleaning, mold damage assessment, storm damage recovery, and insurance claim support, to streamline the recovery process for clients navigating post-disaster recovery. Through a commitment to reliability, accountability, and professional integrity, the business strives to restore safe, clean, and comfortable environments while guiding customers through the practical steps required to reopen and reoccupy their spaces with confidence. The overarching goal is to deliver measurable results that improve indoor air quality, reduce restoration timelines, and help property owners recover with minimal disruption to daily life.

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