ServiceMaster by Crossroads - Fort Wayne

ServiceMaster by Crossroads - Fort Wayne Services

ServiceMaster by Crossroads - Fort Wayne Reviews

Jo Ann Bowerman

5 ★★★★★

The whole gang were wonderful! From Jimmy's crew who cleaned contents to Scott's crew who did all the reconstruction of our home we are grateful. I wanted a new staircase and Mike created this beautiful stairway for us. Good job and God bless you all.

Dajn Cook

5 ★★★★★

Sump pump broke and within an hour the professionals were on site taking care of our flooded basement. Can’t express my gratitude to Jimmy, Angel, and Ben for tackling such a terrible situation so late into the night. I would encourage all who stumble across this review to use this company if a nightmare flood happens.

Elizsbeth Morton

5 ★★★★★

Jimmy, Noah, and Ben were amazing! All three were incredibly knowledgeable, efficient, and friendly. We truly appreciated how quickly they resolved the mold problem we were dealing with. Their professionalism and promptness made a stressful situation so much easier. Highly recommend this team! Troy & Beth Koch

Hannah Honn

5 ★★★★★

Highly recommend for all mitigation and repair needs! After my house fire, Service Master responded immediately before I even heard from my insurance agent. Post-fire home repairs involve endless communication with countless people and lots of hand holding. Amidst all of that, Service Master was the only party that was consistently proactive—updating me, making calls on my behalf, and ensuring things moved forward. Their number one goal was getting back home. Now that the repairs are done, my house looks far better than it did before. From clean up, to mitigation, to full repairs of my home, Service Master did an excellent job start to finish.

Mary K Wenta

5 ★★★★★

Jimmy Kelly and his crew did a marvelous job for us transferring our many belongings from 2 storage units in Ft. Wayne to 2 storage units in Columbia City! They had to walk quite a ways hauling many boxes because their truck would not fit into the storage building we chose. They were friendly and great to work with. I would use them again if I had a need!

Jennifer Hartman

5 ★★★★★

Service Master came out the same day that I called! They were professional and did a great job of drying out our basement. They cleaned up any messes they made even while hauling out carpet and drywall. They were in constant communication with us as we were out of town when our basement flooded. I would highly recommend using them!

Tamara Borchers

5 ★★★★★

I cannot say enough good things about the water restoration and mitigation company that helped me after experiencing water damage in my home. From the moment I called them, they were professional, prompt, and incredibly knowledgeable about how to handle the situation. The team arrived quickly and immediately got to work assessing the damage and coming up with a plan to mitigate it. They were thorough in their work, making sure to remove all excess water, dry out the affected areas, and treat any potential mold growth. The team was friendly, courteous, and went above and beyond to ensure my satisfaction. I would highly recommend this water restoration and mitigation company to anyone in need of their services. Thank you for your exceptional work and for giving me peace of mind during a stressful time.

Anjali Saha

5 ★★★★★

Our basement flooded after our sump pump went out. It was after 9pm on a Saturday and we didn't think anyone was going to be able to help us til Monday. However, they showed up that night, assessed the damage, educated us about the process our options and helped us get a new sump installed that night. We had the water drained out by Sunday and dried out the area with some industrial fans helped us get our personal items out, did a mold inspection and treatment Monday. We were amazed by how quickly and smoothly the service was and the level of engagement and customer service was excellent. If you EVER need help with water damage this is the company to call, they are experts and they are family owned.

Gregg Fuller

5 ★★★★★

We had significant water damage and this team was right on top of things very timely great customer service and amazing communication... highly recommended!!!!

Michael Carter

5 ★★★★★

Jimmy and his team have literally bent over backwards and gone to bat for me to make certain my insurance company understands the scope of the damages and repairs necessary for them to uphold their end of our bargain. Thank you service master!

About ServiceMaster by Crossroads - Fort Wayne

ServiceMaster by Crossroads - Fort Wayne is a trusted fire damage restoration service located at 1601 Short St, Fort Wayne, IN 46808. Serving residential and commercial clients, the company provides comprehensive fire damage cleanup and repair, ensuring safety, rapid response, and meticulous restoration. The team understands the emotional and financial strain that follows a fire incident and strives to deliver steady guidance, transparent communication, and reliable results from start to finish. As a locally rooted business, they emphasize community-focused service and a commitment to returning clients to a safe, comfortable environment as quickly as possible.

The organization also extends its expertise beyond fire events to include water-related incidents, offering water damage restoration service, flood cleanup, flood restoration, and related cleanup and repair. This breadth allows clients to rely on a single, trusted partner for both fire and water damage scenarios, reducing stress and speeding recovery. Their approach combines field-proven techniques with modern equipment to extract moisture, mitigate mold risk, and restore structural integrity, finishes, and contents with care and precision.

With a team of trained professionals, ServiceMaster by Crossroads - Fort Wayne focuses on thorough assessments, clear communication, and diligent project management. They coordinate closely with insurance providers, adjusters, and clients to determine scope, timeline, and costs, all while keeping clients informed about progress and any evolving needs. This collaborative approach helps ensure that remediation work aligns with safety standards and client expectations, from initial containment and extraction to cleaning, sanitation, and full restoration of affected spaces.

Customers repeatedly highlight the company’s responsiveness and expertise in both fire and water-related situations. The staff is described as knowledgeable, efficient, and courteous, with many reviews noting timely arrival, dependable service, and a strong emphasis on customer care. The restoration team handles everything from structural repairs and refurbishments to content handling, packing, and repatriation, aiming to minimize disruption and deliver a finished result that looks and feels like home again. The company’s dedication to quality is reflected in their attention to detail, collaboration with clients, and consistent follow-through on both mitigation and repair phases.

Core services include fire damage cleanup & repair, flood cleanup, flood restoration, and water damage-related cleanup & repair. In addition to emergency response and cleanup, the team offers post-fire and post-water restoration services, including reconstruction, removal of debris, deodorization, mold prevention, and content restoration. The combination of emergency readiness, skilled craftsmanship, and a customer-first mindset positions ServiceMaster by Crossroads - Fort Wayne as a dependable partner for property owners facing fire or water damage. The business supports Fort Wayne residents with compassionate service, practical solutions, and a commitment to restoring safety and comfort in homes and businesses alike.

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