Carriage Cleaners

Carriage Cleaners Services

Carriage Cleaners Reviews

Deb Isaacs

5 ★★★★★

If I could give 20 stars, I would! I cannot say enough about this company! After our house fire, they took absolutely everything in our home. They salvaged and cleaned what they could. But even items deemed “ruined,” were still cleaned, boxed, and returned. Everything was boxed SO neatly and carefully and every box was labeled with its contents. Nicer clothing items were hung and bagged neatly. The communication with Barbie was outstanding! So sweet and so helpful. But the young man who delivered a FULL truck load, Eric, oh my gosh! Not only was he professional, quick, and stacked everything so neatly, he was just a doll. I had told him about recently losing both of my parents and I got a bit emotional. That young man was so kind, so compassionate. And it was 100% genuine. You don’t run across many very young men who have that level of kindness and compassion these days. I told the company to give him a raise! I’m so thankful for this company. I will recommend them to EVERYONE!!!!

Gaye Fitzgerald

5 ★★★★★

CC helped me during a recent flu fire in my home. They extended their compassionate services to me throughout the 6 month period I was not able to return to my home. They made 2 emergence deliveries right away with clothes, etc., and made other deliveries before the final delivery of my home contents. All clothing came back, cleaned, hanging, all individually covered by plastic bags. All boxes listed contents which was very helpful. Things that were not cleanable were also charted. I highly recommend them!

Vittoria Catanzariti

1 ★☆☆☆☆

Do not let them in your house or try to clean anything antique or valuable. Do not use them for flood recovery. Do not let them touch your curtains or blinds. Do not let them be unsupervised in your home or have large orders. Do not recommend at all. Heartbroken. If other customers received items that were not theirs my family would give you a list of missing things to see if any of them were ours.

K F

2 ★★☆☆☆

My home had a fire and everything was smoke damaged. I had a 24-year-old bear that was taken and cleaned right away. It was returned the following day without any odor. I am so grateful for the kindness, professionalism and care my home and items in my home received. Josh was the worker assigned to my home and he did a fantastic job! After my experience with the bear, I felt so much better about watching the contents of my entire home be packed away. Update: Items returned were NOT AT ALL cared for the way the bear was. So many items smelled bad and despite an agreement to test a purse, items were tested but not the purse. I had to call and get an update because it had been so long since my items had been taken back. Ridiculous. Save yourself $17k and go to the laundry mat with Odoban and vinegar. Several discolored and ruined items and they returned them as clean vs itemizing them as not salvageable. Not happy at all but appreciate the bear being well cared for. Update: I saw where someone said they lost items. I had a sweater dress, matching knee high boots and a pair of Ariat leather cowboy boots in my stuff that were not ours. We are missing two pair of work boots belonging to my husband. We also had maternity pants and a teal pair of capris that were NOT ours. Things def get mixed up.

Emily Taylor

4 ★★★★☆

I’m being generous with my rating of 4, but I believe when mistakes are made and corrected appropriately that deserves acknowledgment. I had a fire on April 17. Carriage cleaners was able to come out to the home within a few days, retrieve all “soft” items, and gave me a quote of a couple of weeks to a month for cleaning and restoration. I took PTO from work for pack out due to living with family and having to make sure our belongings were packed out and divided correctly due to different insurance. After 3 weeks, I followed up with carriage cleaners about when my belongings would be ready. I had to call a few times prior to getting an answer. I received my bill of almost $7,000 and was prepared for delivery on Friday, May 9. During my delivery, I noticed some of my belongings including 3 very large storage totes were not returned. I had to call the office and report my missing belongings. Over the course of unpacking for 3-4 days, it was realized they misplaced a LARGE portion of my belongings. Given it had been almost a month without my belongings and a multiple thousand dollar bill, I was displeased. Carriage cleaners staff were very communicative, rush cleaned all of my belongings, and returned all items within 4 business days free of charge for the missed items. It was a large mistake, but they ate the cost and got everything back in a timely manner. My belongings were all clean and I’ve had no concerns thus far with anything returned. I had a few items damaged during cleaning but that was expected given the house fire and other circumstances.

Linda Cottrell

5 ★★★★★

Carriage Cleaners is a phenomenal company to have by your side in times of displacement. The professionalism, caring team members and extraordinary service they provided helped beyond measure relieve a stressful situation. They went above and beyond in such short notice to help vacate my place and all my linens, clothing, personal items were returned as if I purchased brand new, packaged with care and boxes labeled with all contents inside ! Barbara even delivered after hours of items left at facility. I HIGHLY recommend Carriage Cleaners if you are faced with displacement. THANK YOU FOR YOUR EXPLEMENTARY SERVICE!

Carolyn Madvig

5 ★★★★★

Prompt, competent and personable help during a difficult time. They treated our possessions with respect and were always available to return items we needed. Highly recommend, could not have been more satisfied.

Shelby Eckart

5 ★★★★★

Our house had a pipe burst on Christmas Day and Carriage Cleaners was able to be there the next day. They took way more soft sided items than I thought they would and they were so caring about our ruined items. They took the time to explain the process to me and even tried to save our dogs bed! They were hands down the best people for the job and I can not recommend them enough! I hope anyone who reads this who is on the edge of using this company it helps seal the deal because they have been awesome!

Terri A Siler

5 ★★★★★

I used Carriage Cleaners to take care of the cleaning of my soft goods after a fire. They did an excellent job of cleaning and packing and returning all my property, I do think I could have done this cleaning for much less money, but they did what I hired them for and I should've asked more questions about the cost prior to the service, but I had no idea how much something like this runs, it's alot. I give them 5 stars though.

Andrew Mason

5 ★★★★★

Outstanding service and Josh is so polite and kind this man is an asset to the company. Applause my dear team you are Amazing.

About Carriage Cleaners

Carriage Cleaners is a Fire Damage Restoration Service located at 3291 Madison Ave, Indianapolis, IN 46227. The company specializes in comprehensive recovery after fire and smoke damage, offering 24 Hour Emergency Service and Emergency Service to help clients when time is critical. With a focus on hard work, care, and clear communication, Carriage Cleaners helps restore homes and contents through meticulous cleaning, repair, and restoration work. Their services extend to Clothing Restoration and Textile Restorer tasks, ensuring clothing and fabric items are carefully cleaned, inspected, and returned in organized fashion, often boxed, labeled, and preserved with attention to detail.

In addition to soft goods, Carriage Cleaners provides Fire damage cleanup & repair services for structural and property needs, paired with Water Restoration and water damage-related cleanup & repair to address any moisture or secondary damage that arises after a fire. The team is trained to manage Home Services related to fire events, guiding clients through the restoration process, coordinating pack-outs, storage, and inventory. The company also handles items that may be salvageable, using documented workflows to chart and communicate results, including items that are not cleanable and those requiring special care.

Customers benefit from a dedicated approach to handling sensitive and valuable belongings during disruption. The staff emphasizes compassionate service, professional adherence to schedules, and thorough documentation of contents, with items often returned clean, neatly labeled, and arranged for easy unpacking. Carriage Cleaners also covers textile and garment needs, including 24 Hour Emergency responses for urgent recovery scenarios, and ongoing communication from initial contact to final delivery. The team’s goal is to minimize the stress of loss by providing reliable, respectful, and transparent service, and by offering clear steps for restoration, packing, cleaning, and return what is possible to salvage. This commitment to service excellence positions Carriage Cleaners as a trusted partner for households facing fire-related damage and its aftermath, supporting clients through difficult times with care, professionalism, and practical restoration solutions.

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