Reliable of KY, Inc.

Reliable of KY, Inc. Reviews

Steve Davis

5 ★★★★★

Phil and his team did an outstanding job on our kitchen backsplash and canned lighting in our house! He remained very involved, professional, and most of all, he was in communication with us the whole way. I recommend Reliable Restoration for my clients in my Real Estate business as well! Great job!!

Sally Bradford

5 ★★★★★

Phil, Daniel, and their team have taken great care in doing various jobs at my mother’s home. They have done plumbing work, ceiling repair, and painting, just to name a few. They are always prompt and thorough. They will repair instead of replace, which is much appreciated! We have been very happy with them and we’re thankful for all they do. I highly recommend Reliable Restoration!

Markis Johnson

5 ★★★★★

When my property suffered significant water damage, I was overwhelmed and unsure of the next steps. From the moment I contacted Reliable Restoration, they were a beacon of professionalism and support. Their team immediately assessed the damage and devised a comprehensive plan for restoration. One of the most impressive aspects of their service was their assistance in working with my insurance company. They handled all the necessary paperwork and kept me updated at every stage. The quality of their repair work was outstanding. The team was meticulous, efficient, and incredibly skilled, transforming my damaged property into a space that looked even better than before the incident. Reliable Restoration exceeded all my expectations, turning a difficult situation into a positive experience. I highly recommend their services to anyone in need of water damage restoration. Their professionalism, dedication, and exceptional workmanship truly set them apart. Thank you, Reliable Restoration, for your fantastic work!

Hannah Packingham

1 ★☆☆☆☆

Absolutely terrible experience working with Phillip. We hired him & his son to dry & restore our kitchen & crawlspace after a leak. After signing paperwork, him & his son were never out to our property again, only his workers. After they had completed their work on the crawlspace, I knew something was not right. The mold they had treated was still present, but you could see lines where it had been sprayed, the vapor barrier did not go out to the edge of the ground & had multiple gaps & cuts, leaving exposed dirt. They also put the vapor barrier over garbage & clothing. After telling Phillip that I was concerned there was still mold he said it was just "staining". Got another company out to give a second opinion. They told me what I already knew & also provided photos of full mushrooms that are growing off of the subfloor. When I called Phillip to discuss these concerns, he pushed back on every single issue & tired to explain away every concern. When I continued to press that this was not quality work, he asserted that I was "supposed to be a Christian" and he's stated "I've dealt with people like you before". Despite being a Christian, I do not appreciate being taken advantage of. Also of note, he billed my insurance for expenses I know he did not provided. He also keeps bring up payment, after being told the full estimate has been paid out by insurance, multiple times. Work aside, he did a awful job communicating with my insurance. Even after being asked to provided photos in 3 different emails, he did not & I ended up having to submit them myself. He then sent an unprofessional email "apologizing for offending" my insurance adjuster when she continued to ask him for documentation. At this point it is a complete loss for us. Insurance has already paid out the $7000 claim & I will need to pay for it to be fully redone out of pocket. Would not recommend this company to anyone.

Bill Powell

5 ★★★★★

Reliable Restoration, Phillip and Daniel have been a great help with my Brother's Hail damage from the March storm in Owensboro, Ky. The home, siding, porches, and roof were really slammed and it looked like a bomb went off. Liberty Insurance was really difficult and denied everything at first. Our Sister in Bowling green knew them and Reliable went to work, generated a fair estimate, submitted it and pictures in insurance language and finally got Liberty to recognize siding & windows were broken, got it covered and performed replacement. They're not done yet! Reliable is still working on the roof replacement process (they deny it too!) and navigating the obstacles "Liberty biberty" keeps firing. (online Liberty Insurance purchase was an utter failure) Reliable continues to be a great middle man and gone the extra steps to provided support and understanding to help our family. They have spent hours and hours with Liberty, the State and us on the best steps and manage our expectations. Without Reliable and their insurance background, we would be nowhere! Thanks so much!

Renee M

5 ★★★★★

Reliable Restoration provided great services in a timely matter! They installed a water vapor barrier underneath our house as well as fixed the flooring in our bathroom due to water damage & helped lift flooring in certain areas of the house! Easy to work with & quick to respond!

Ira Clemons

5 ★★★★★

Reliable Restoration of Ky employees were very knowledgeable and professional. They replaced the moldy insulation under our floor and were able to dry the rest. They also dried the floor in our wash room, replaced the tiles and painted the wall they repaired. Everything went smoothly and the floor looks great! Would definitely recommend using them!

Sharon Andrews

5 ★★★★★

Me and my husband recently had Reliable Restoration of Kentucky do our water heater that Busted and we were very very happy with the outcome of the way they treated us the way they did their job. It was wonderful. We wouldn’t ask for anyone else so from now on if there’s anything Wrong in our house, we are choosing Reliable Restoration of Kentucky. You can’t go wrong with them. I appreciate everything they’ve done for us and I appreciate them calling and checking on us and it was a blessing to have found them. Thank you so much for everything you’ve done. Step two is the flooring can’t wait to see the results. Have a blessed day..we love are team.

d leuthe

5 ★★★★★

I had Reliable Restoration come to my KY home after the recent flooding here. I had several inches of water, okay, more like a couple feet) in my crawl space. Because of the water no heat for 3 days. They responded immediately to inquiry, and came out quickly to access my damage. Fair and honest, they make me feel like a family member that they were helping. They did what they said needed to be done, didn't try to over sell or over price during this tough time AND they did the work in a professional, yet friendly way. Highly recommend them!!!!

Fitz Shelton

5 ★★★★★

Philip and his crew came in on a timely fashion and corrected our ceiling drop situation. His expertise and his knowledge and on-time performance were greatly appreciated and solved our problems. I highly recommend him and his team for your home improvement projects.

About Reliable of KY, Inc.

Reliable of KY, Inc. is a trusted fire damage restoration service based in Bowling Green, Kentucky, with a primary focus on returning homes and businesses to their pre-loss condition after a fire or related incidents. Located at 1411-B, Scottsville Rd, Bowling Green, KY 42104, the company operates with a dedicated team that combines industry knowledge with hands-on experience to manage response, mitigation, and restoration in a comprehensive and client-focused manner. The organization embraces a full-service approach that includes assessment, debris removal, moisture and smoke damage remediation, deodorization, content cleaning, and structural repairs, ensuring a cohesive restoration experience from the first call to project completion. Beyond fire damage restoration, Reliable of KY, Inc. also offers ancillary services in water damage restoration, roofing, and exterior sheathing work, reflecting a broad commitment to repairing and renewing properties in the aftermath of disasters. Their skilled technicians work diligently to stabilize sites, prevent further deterioration, and develop tailored recovery plans that align with insurance processes, contractor coordination, and property-specific needs. The company places a strong emphasis on clear communication, transparency, and meticulous workmanship, striving to minimize disruption for homeowners and property managers while delivering durable results. In addition to fire-related restoration, the team provides water damage restoration service, roofing contractor capabilities, siding contractor services, and related mitigation tasks that support a holistic recovery strategy for clients facing multiple damage scenarios. Reliable of KY, Inc. maintains a professional stance on project management, safety compliance, and quality assurance, ensuring that each project adheres to applicable codes and best practices while maintaining sensitivity to the homeowner’s timeline and budget. The organization’s commitment to client education helps customers understand the restoration process, set realistic expectations, and make informed decisions during a challenging time. By leveraging coordinated scheduling, on-site supervision, and thorough documentation, Reliable of KY, Inc. aims to deliver dependable outcomes and restore peace of mind for families and businesses across Bowling Green and the surrounding region. Overall, the company stands as a dependable partner for fire damage restoration and related services, dedicated to restoring properties, renewing confidence, and supporting communities through effective recovery solutions.

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