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ServiceMaster by BTM

ServiceMaster by BTM in Covington, KY provides expert fire damage restoration and recovery, offering a wide range of restoration services for homes and businesses.

Fire Damage Restoration Service at 940 Helen Ruth Dr in Covington, KY 41017

Operational
★★★★★
Rating: 4.7 based on 118 reviews
Address: 4086 Limaburg Rd, Hebron, KY 41048
Phone: 18594953993
Emails:
Adam Mccoy (Sales Business Development) - [email protected]
Angie Andrew (Account Manager) - [email protected]
Bill Meeker (Controller) - [email protected]
Employees: 500
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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ServiceMaster by BTM

ServiceMaster by BTM Services

24 Hr Emergency Service

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24 Hr Emergency Service is around-the-clock help for urgent issues, available anytime to diagnose, respond, and fix problems quickly, often with on-site or remote support, prioritizing fastest resolution and reliability.

24/7 Emergency Response

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We offer 24 hour, 7 day a week assistance to consult, assess fire damage, and help you find temporary shelter– even in the middle of the night. We also do everything necessary to preserve the contents of your home or business and to keep you operat

Carpet Cleaning & Drying

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Water-logged carpet can often be saved through our three-step restoration process. We use the best products on the market thoroughly sanitize, dry and deodorize carpeting and floors to restore them back to their original condition.

Cleaning Equipment

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Cleaning Equipment is a service that supplies and maintains tools and machines used for cleaning, such as vacuums, mops, and detergents, and may include rental, repair, and routine upkeep to help keep spaces tidy and hygienic.

Cleanup Construction

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Cleanup Construction is a service that clears debris, dust, and mess from construction sites and helps prepare spaces for finishing work. It involves sweeping, trash removal, disposing of waste, and preparing rooms for painting or flooring.

Crime Scene & Biohazard Remediation

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Crime Scene & Biohazard Remediation is a service that safely cleans and sanitizes locations affected by crime, trauma, or hazardous biological materials, removing hazards, restoring cleanliness, and ensuring the area is safe and compliant for re-entry.

Decontamination & Sanitization

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Decontamination & Sanitization is the process of cleaning and removing germs, dirt, and contaminants from surfaces or objects to make them safe. It involves cleaning, disinfecting, and sometimes sterilizing, using approved products and methods.

Disaster Restoration

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Disaster Restoration is a service that helps fix and recover buildings after events like floods, fires, or storms. It involves removing damage, drying and cleaning, repairing structure and systems, and restoring spaces to safe, usable condition.

Disaster Strikes

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Disaster Strikes is a training and simulation service that helps teams practice responding to emergencies, like natural disasters or unexpected outages. It involves realistic scenarios, role-playing, and practical steps to coordinate safety, communication, and recovery.

Emergency Storage & Pack Out

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We provide temporary storage to protect belongings after a fire so they remain dry and safe while a residence or business is being rebuilt.

Emergency Tarping & Board-Up

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Experienced in roof repairs and stabilizing structures after disaster strikes, we ensure your business or home is completely protected from the elements and any further damage by tarping and boarding up exposed areas.

Emergency Tarping and Board-Up

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Whether you need storm and heavy rain cleanup, burst pipe repair, or mold removal services, we are prepared to restore areas affected–no matter the scale. Experienced in roof repairs and stabilizing structures, we ensure your building is completely

Estate Cleanup

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Estate Cleanup is a service that handles clearing out a deceased person’s home, sorting and disposing of belongings, organizing items for donation or sale, cleaning the space, and ensuring proper documentation and respectful handling throughout the process.

Frozen Water Pipes

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Frozen Water Pipes is a service that prevents and fixes burst or blocked water pipes caused by freezing. It includes insulation, pipe heating, inspection, and thawing or repairs to restore water flow safely and prevent further damage.

General Cleanup

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General Cleanup is a basic service that tidies up a space, removing clutter, dust, and trash, organizing surfaces, and giving rooms a fresh, orderly look to maintain cleanliness and comfort.

Graffiti Cleanup

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Graffiti Cleanup is a service that removes graffiti from walls, fences, and public spaces. It involves assessing the surface, selecting safe removal methods, cleaning the vandalism, and, if needed, applying protective coatings to prevent future tagging.

Haul Away Damaged Items

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Haul Away Damaged Items is a service that picks up items that are broken or unusable, loads them from your location, and transports them to a designated disposal or recycling site, handling the removal quickly and safely.

Hazardous Materials

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Hazardous Materials is a service for safely handling dangerous substances, like chemicals or toxic wastes. It involves identification, containment, proper storage, transport, and disposal, plus compliance with safety rules to protect people and the environment.

Hoarder Cleanup

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Hoarder Cleanup is a service that helps people organize, remove, and dispose of clutter from homes or spaces, restoring safety and order. It involves sorting items, cleaning, packing, and coordinating disposal or donation as needed.

Kitchens And Bathrooms

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Kitchens And Bathrooms is a home improvement service that designs, installs, and renovates kitchens and bathrooms, including cabinets, countertops, sinks, fixtures, tiling, plumbing, and electrical work to refresh and modernize these rooms.

Mildew Prevention

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Mildew Prevention is a service that helps stop mold and mildew from growing on surfaces. It involves cleaning, treating with anti-mildew products, sealing or repainting, and giving tips to keep spaces dry and mold-free.

Mold & Odor Removal

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By using our exclusive InstaScope® airborne mold detection system, we determine the kind of mold, and then begin mold remediation by sanitizing and deodorizing areas and items affected. The most common types of mold we treat include: aspergillus, cl

Natural Disaster

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Natural Disaster is a service that helps you prepare for and respond to events like storms, floods, or earthquakes by providing alerts, safety tips, evacuation guidance, and recovery resources to keep people safe and informed.

Nuisance Animal

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Nuisance Animal is a service to help property owners manage unwanted wild animals that cause problems, such as damage or disturbance. It involves assessing the situation, humane removal, deterrents, and follow-up to prevent future issues.

Packout And Contents Restoration

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Packout and Contents Restoration is a service that inventories, packs, moves, and stores your belongings after a disaster, then cleans and returns them. It includes sorting, cataloging, cleaning, deodorizing, and professional handling of your items to minimize damage.

Packout And Storage

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Packout and Storage is a service that carefully packs and bags your belongings, transports them to a secure facility, and stores them until you need them again, protecting items from damage and organizing them for easy retrieval.

Property Management

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Property Management is a service that handles the day-to-day care of rental properties, including finding tenants, collecting rent, handling maintenance, coordinating repairs, and ensuring the property stays compliant with laws and best practices.

Rebuilding & Construction

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We respond immediately, rebuilding after residential or commercial damage has ruined part of or all your structure. Our construction company handles emergency leaky roof repair, concrete foundation repair, wall leaks, and any other property damages t

Soot, Smoke, and Odor Removal

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Following a fire, we sanitize and deodorize areas and items affected by soot and smoke (such as walls, carpets, fabrics, drapery, upholstery, furniture, and other contents in your home or business). We provide professional carpet cleaning services, a

Storm Damage Restoration

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Storm Damage Restoration is a service that helps repair homes after storms by assessing damage, removing water or debris, drying and drying equipment, and restoring ceilings, walls, and structural parts to make the home safe and livable again.

Storm Repairs

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Storm Repairs is a service that fixes damage caused by storms, such as leaking roofs, broken windows, and water damage. It includes assessment, temporary protection, and full restoration to restore safety and structure.

Structural Damage

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Structural Damage is a service that inspects buildings for cracks, rot, or weakness, assesses safety, and suggests repairs to restore strength and prevent future problems.

Unattended Death Cleanup

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Unattended Death Cleanup is a professional service that safely handles the cleanup and sanitization of a scene after a death where no one was present. It includes removing biohazardous materials, disinfecting surfaces, deodorizing, and proper waste disposal with respectful, discreet service.

Vandalism Cleanup

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Vandalism Cleanup is a service that removes graffiti, damaged signs, and defacement from buildings and properties, cleans surfaces, restores appearance, and may include preventative measures to deter future vandalism.

Vandalism Damage

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Vandalism Damage is a service that assesses and repairs property damage caused by vandalism, including graffiti and scratches, estimates repair costs, and helps restore surfaces to their original condition with safe, appropriate methods.

Water Extraction

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Water Extraction is a service that safely removes excess water from spaces after floods or spills, using pumps and generators. It involves assessing the area, removing standing water, drying surfaces, and monitoring moisture to prevent mold.

Water Pipes Break

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Water Pipes Break is a service that helps detect and fix burst or leaking water pipes in homes or buildings, including locating the problem, shutting off water, repairing or replacing pipes, and testing for leaks to prevent water damage.

Water Removal & Structural Drying

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We pump out and remove excess water from flooded basements and other affected areas, using air movement and dehumidifying equipment to thoroughly dry the space.

ServiceMaster by BTM Reviews

Brandon Berne
Brandon Berne
5 ★★★★★
ServiceMaster and their subcontractors did absolutely amazing work on my home after water damage from a burst pipe. They kept me informed the whole time the work was done. Amazingly quick one started. The people are friendly, always extremely helpful. The contractors they hired were amazing. The two contractors use were were Jones, painting and remodeling as well as big Bob's carpet. Both were absolutely wonderful and very well picked by ServiceMaster. I'll definitely be considering ServiceMaster again should I need mold removal or water remediation again, they did great on both as well as the remodeling. My basement looks wonderful again and as livable thanks to them.
Aaron Mingee
Aaron Mingee
5 ★★★★★
Experienced serious smoke damage to my four bedroom house. Paul Davis came in very respectful and performed a wonderful job cleaning and clearing out my house in a timely fashion considering it was during the holiday season. Wonderful staff as well they were pleasant to talk to and easy to get a hold of over the phone.
Suzanne Rife
Suzanne Rife
5 ★★★★★
We had water damage from our washer. Ty was the first one out and was very knowledgeable and professional. Alex and Dawson came out for the clean up and did a fantastic job! They were knowledgeable and professional as well! Everyone that I had delt with were very knowledgeable and professional!! Definitely recommend!
Crystal Schwab
Crystal Schwab
5 ★★★★★
We reached out to Service Master Restoration by BTM after another water mitigation company failed to meet our expectations. My husband and I were looking for a second opinion but we were very concerned about choosing the wrong company for the second time. When I called Tessica answered and she was very understanding of my apprehension. She answered some questions and then put the water mitigation inspector, Alex, on the phone. Alex did not pressure me. He asked to come out and see our home free of charge so that he could give honest feedback of the approach his company would take to remediate the water damage from the a water line. Alex came out to our home and inspected the three floors that were impacted. Alex was professional; he listened to me explain what happened and he was attentive as I explained the areas of concern where the previous mitigation company failed to listen and take action. Alex checked everything that we asked him to check and then he checked even more. Alex found a wall that was still wet that my husband and I did not even point out and the first company overlooked. I really appreciate that he he identified this additional area as the safety of my family depends on our home being dry and safe. Alex also confirmed other ares that the first company said were dry were not actually dry. Even more important to us was that Alex acknowledged that areas we were concerned with would need to be checked. Alex cleared the need to remove additional flooring, walls, a portion of the ceiling, a vanity, flooring, and insulation with our insurance company. These were all items the first company refused to check even after we asked repeatedly and water marks were visible. Tessica called and scheduled us an appointment with the remediation team. Josh Schumacher and Collin were our remediation team. Both of these men were professional and attentive as we once again explained what happened. Josh had notes from Alex but he still listened to everything we had to say and he was very reassuring that him and Collin would make sure our home was dry and safe. The two of them answered any questions we had during the process and they treated our property with respect as they deconstructed the wet areas of our home. The two of them also cleaned up after themselves as they went along. When they finished everything on their list they asked us if we had any other areas of concerns. I informed Josh that there were still spots in the basement that needed to be checked. I told Josh that Alex had already gotten approval for these items to be checked. Josh said it was not a problem and he would reachg out to Alex after I showed him were the areas were. I appreciate that Josh listened to me, checked the area, and then corresponded with Alex. The reprsentative of the first company we called tended to ignore our thoughts. Alex confirmed that these areas had been approved for work and apologized that the information was left off the report. This could have caused my husband and I additional stress but because of how Josh and Alex handled the situation we felt no increased stress. Josh and Collin found water and wetness in the areas we were concerned about. They safely removed our vanity to find that water had settled under the vanity. Josh and Collin set up the air movers and humidifiers and they walked us through everything they had deconstructed. They also fogged areas with antimicrobial. The two of them asked if there was anything else we needed before leaving. Kevin came out the following day to check the wetness ratings of the material in our home. He moved a few blowers around and he was willing to check every area I asked him to check. Kevin was very understanding of our desire to make sure our home was safe. Josh came out the next day as we had indicated we are normally home during the day but we happened to be gone when he arrived. He reached out to us on the phone and he made arrangements to come back later that day. Our overall experience with Service Master Restoration by BTM was very good.
Virginia Messer
Virginia Messer
2 ★★☆☆☆
We called them per our insurance company. Guy came out right away. Told my husband that if he didn’t get it done by the next day , price would go up a lot. I will admit they did the job of getting wet things out of the basement. BUT they did not care about our upstairs floors, dripping water on our carpet and hardwood floors. Then they gave us a price and turned around and charged us a lot more, almost 9000.00 for some things they didn’t do. We told our insurance, they didn’t care. They just paid them. Then they came out and wanted to charge us 18 thousand to put it back together. Of course we couldn’t afford that, so we ask if they would just do certain things and the answer was NO. It wouldn’t be worth their time. WOW!! Seriously. Then we came to find out that they cracked the lid on the toilet and broke the flange getting it out. Now we have to pay to replace it. On top of that, they broke our screen door. It has a button to hold it open and then click it and it will close. My husband opened it for them and they must of forced it closed and broke top and bottom arm. They don’t care what they tear up because they think the insurance is paying. Would not use them again or recommend unless you get everything in writing first.
Rachel Holloran
Rachel Holloran
5 ★★★★★
I cannot thank Spencer and the girls enough! If you have to go through tragedy like this, nothing moves fast except Spencer and his team! Having a fire in your home is never easy, Lily, Autumn, and Laura were absolute angels. I have never felt more comfortable having strangers in my home. Not only did they do a phenomenal job cleaning, they were also willing to problem solve with me when we found random water issues in the basement and when a few items weren’t coming clean. I’ve never seen a more efficient team. I’m forever grateful! ❤️
Ben & Lauren
Ben & Lauren
5 ★★★★★
Service Master recently helped us with care for our items after an electrical fire. Some unforeseen circumstances led to our items needing stored longer than anticipated. We are thankful for everyone at ServiceMaster for keeping our items safe and in pristine condition after thorough cleaning. Spencer was fantastic in orchestrating everything from day 1 to when we moved back in. Randy did a phenomenal job setting our items back up when moving in. We could not be more thankful for his help! Thank you so much everyone!
Jeff Rice
Jeff Rice
5 ★★★★★
Logan, Mac, Christy and Christian have done a great job helping us with our mitigation needs after a lightening strike to our house. From our initial meeting with Logan, all have been professional, timely, followed through on every discussed aspect/detail and respectful to our home. I recommend them to anyone needing mitigation services as they are true professionals.
Abbe Kesterson
Abbe Kesterson
5 ★★★★★
We recently discovered a slow water leak that did damage to three floors. It's a painful process having floors and walls torn out, losing access to three bathrooms and the laundry room, but the mitagation crew from Service Master made it as painless as it could be. They (Mac, Ethan, Jantje, Matt, Alex, and Rory) are so professional, thorough, and so nice! I would highly recommend them this crew from Hebron.
Carrick Wiles
Carrick Wiles
5 ★★★★★
FIVE STAR SERVICE! This review is for expressing our families gratitude for the excellent quality and service we have received from the first call we made to Service Master by BTM. The property had a water line failure and caused substantial damage. Their team arrived promptly and evaluated the project. They took care of everything, from start to finish, very organized and safely packed up our house to put our things in storage while the restoration was completed. I can truly say, after being in real estate over thirty-five years, I would certainly recommend using this team to handle any mitigation or restoration needs, large or small. Our hats off to Laura, Betty, Dan, Dave, Chris, Lizz, John the floor man, Mike, Rob and several more great team members that made it like the damages never even happened. You made our home a home again. Thank you so much for being a great team and taking great care of us when we really needed real estate restoration help! Best regards Carrick Wiles
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About ServiceMaster by BTM

ServiceMaster by BTM is a comprehensive fire damage restoration service located at 940 Helen Ruth Dr, Covington, KY 41017, proudly serving the surrounding communities with a broad suite of recovery solutions. The company operates in the third person, emphasizing the expertise and coordinated effort that goes into every restoration project. Beyond fire damage restoration, the business also offers water damage restoration, building restoration, and additional categories and services designed to address the full spectrum of emergency incidents and post-disaster recovery. This includes 24 Hour Emergency Service and 24/7 Emergency Response, ensuring rapid mobilization to mitigate damage, secure properties, and begin critical cleanup and stabilization work. The team emphasizes clear communication and thorough on-site assessment, taking pride in keeping clients informed throughout the remediation process. They are equipped to handle both residential and commercial projects, coordinating with insurance providers and property managers to streamline the restoration journey from intake to final reconstruction. The service catalog covers cleaning, decontamination, and sanitization, with specialized capabilities in soot, smoke, and odor removal to restore air quality and comfort after a damaging incident. In addition to immediate mitigation, the company offers emergency storage and pack out to protect belongings, as well as emergency tarping and board-up to safeguard structures during the recovery period. The staff are trained in hazardous materials handling, nuisance animal control, and hoarder cleanup, reflecting a commitment to safe, compliant restoration practices. The extensive list of offerings also includes water extraction and removal, water pipes break recovery, structural drying, and storm damage restoration, ensuring resilience against the widest range of causes. Rebuilding and construction services accompany initial stabilization, enabling a seamless transition from cleanup to reconstruction. The team can manage project details such as cleaning equipment, general cleanup, and debris removal, along with specialized tasks like carpets cleaning and drying, mildew prevention, and mold and odor remediation to restore a comfortable, healthy living environment. The company’s approach consistently highlights customer care, meticulous attention to detail, and a focus on delivering reliable results that help homeowners regain their homes and peace of mind after fire or other damaging events. The Covington community can rely on ServiceMaster by BTM for dependable, professional service that treats every project with respect, urgency, and a commitment to restoring safety and normalcy.

Water Damage Restoration Service

ServiceMaster by BTM in Covington, KY offers comprehensive water damage restoration services to quickly assess, extract, dry, and restore homes and businesses, preventing mold and structural damage with 24/7 emergency response and trusted expertise.

Building Restoration Service

ServiceMaster by BTM in Covington, KY offers expert building restoration services to recover after fire, flood, or storm damage. Trusted pros provide assessment, mitigation, and complete reconstruction with fast response and meticulous attention to safety and quality.

Fire Damage Restoration Service

ServiceMaster by BTM in Covington, KY offers expert fire damage restoration, including smoke and soot cleanup, odor removal, structural drying, deodorization, and thorough reconstruction assistance to restore homes and give families peace of mind after a fire.

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