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Craftech Restoration

Craftech Restoration in Upton, MA specializes in fire damage restoration, offering comprehensive services to recover homes and properties after fire incidents.

Fire Damage Restoration Service at 1 Walker Dr in Upton, MA 01568

Operational
★★★★★
Rating: 4.9 based on 298 reviews
Address: 1 Walker Dr, Upton, MA 01568
Phone: 15085294505
Emails:
Tello, Gerald (Owner) - [email protected]
Judith Karam (President) - [email protected]
Jacqueline Payne (Principal Analyst) - [email protected]
Employees: 25
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Craftech Restoration

Craftech Restoration Services

24/7 Support

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24/7 Support is round-the-clock help for customers, available any time day or night. It involves live assistance, issue resolution, and guidance via phone, chat, or email, ensuring quick responses and continuous service.

Applied Microbial Remediation

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Applied Microbial Remediation uses beneficial microbes to clean and restore contaminated soil, water, or air. It involves assessing pollution, applying microbes that break down pollutants, monitoring progress, and ensuring safe, eco-friendly cleanup.

Area Rugs

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Area Rugs is a service that helps you choose, measure, and place decorative floor coverings to define spaces, add color, and protect floors. It involves selecting sizes, textures, and patterns, plus delivery, fitting, and care guidance.

Basement Flooding

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Basement Flooding is a service that detects, prevents, and remediates water intrusion in basements. It involves diagnosing causes, installing pumps or barriers, sealing openings, and drying and restoring damp or damaged areas to prevent future flooding.

Basement Water Damage

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Basement Water Damage is a service that detects, prevents, and fixes water problems in basements, including leaks, flooding, mold, and dampness, using pumps, drying equipment, moisture removal, and repair work to restore a dry, safe space.

Burst Water Pipe

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Burst Water Pipe is a service that detects and fixes a sudden break in a water pipe, stopping leaks, repairing or replacing damaged pipes, and restoring water flow in homes or businesses.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using methods like vacuuming, pretreatment, and deep cleaning with machines or enzymes to refresh and sanitize your flooring.

Ceiling Mold

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Ceiling Mold is a service that identifies, removes, and prevents mold growing on ceilings, often caused by moisture. It involves inspection, cleaning, remediation, sealing, and addressing water sources to stop future mold growth.

Clean Up

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Clean Up is a service that helps tidy a space by removing junk, organizing items, and cleaning surfaces. It involves sorting what to keep or discard, packing or donating unwanted items, cleaning floors, counters, and other areas to create a neater, safer space.

Cleaning Chemicals

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Cleaning Chemicals is a service that provides and applies safe cleaning products and solutions to remove dirt, germs, and stains from surfaces, equipment, or spaces, following proper handling, mixing, and safety guidelines.

Cleaning Up

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Cleaning Up is a service that helps tidy spaces by removing dirt, organizing items, and restoring order. It involves wiping surfaces, vacuuming, dusting, and disposing of trash to make rooms look neat and feel refreshed.

Clothes Washing

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Clothes Washing is the service of cleaning clothes, towels, and fabrics using water and detergent, removing dirt and stains. It involves sorting, washing in a machine or by hand, rinsing, spinning, and sometimes drying to refresh garments and fabrics.

Concrete Floors

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Concrete Floors is the service of installing or finishing concrete floors for homes or buildings. It involves preparing the surface, pouring or smoothing concrete, leveling, curing, and applying finishes or seals for a durable, clean, smooth floor.

Contents cleaning

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Contents cleaning is a service that removes dirt, dust, stains, and debris from items or spaces using safe methods, restoring appearance and hygiene. It involves inspection, gentle cleaning, drying, and sometimes deodorizing or sanitizing.

Controlled Storage

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Controlled Storage is a secure, monitored space for keeping items or data with restricted access, defined retention times, and clear handling rules to ensure safety, compliance, and easy retrieval when needed.

Cost Effective Solution

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Cost Effective Solution is a budget-friendly service that delivers essential results using efficient methods, lower costs, and practical steps to meet your needs without unnecessary extras.

Disease Control

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Disease Control is a public health effort to detect, prevent, and limit outbreaks by monitoring illnesses, investigating causes, sharing information, and applying targeted measures to keep communities safe and healthy.

Drying Services

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Drying Services restores damp or water-damaged items by removing moisture using specialized equipment, air and heat, then stabilizes and prepares belongings for storage or use, often handling fabrics, documents, and electronics depending on needs.

Duct Cleaning

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Duct Cleaning is the process of cleaning the air ducts and vents in a building to remove dust, dirt, and debris. It involves inspecting ducts, cleaning or brushing the interior, and sometimes sanitizing to improve airflow and indoor air quality.

Electronics Cleaning

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Electronics Cleaning is a service that gently cleans and dusts electronic devices, removing grime, residue, and buildup from screens, keyboards, and internal components using safe, non-abrasive cleaners to restore performance and extend lifespan.

Emergency Board-Up

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Emergency Board-Up is a quick service that covers damaged buildings with sturdy boards to seal openings, protect from the elements, deter intruders, and prevent further damage until repairs can be completed.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up smoke and soot, removes damaged materials, and restores a home after a fire, including cleaning, deodorizing, and rebuilding or repairing affected areas to make the space safe and livable again.

Flood cleanup

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Flood cleanup is the process of removing water, drying and sanitizing to prevent damage from floods. It includes pumping out water, drying surfaces, removing debris, cleaning and disinfecting, and restoring affected areas to safe, usable condition.

Frozen Pipes

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Frozen Pipes is a service that prevents and fixes frozen water pipes, inspects for ice blockages, provides heat or insulation solutions, and ensures water flows safely again, especially during cold weather.

Hepa Vacuumed

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Hepa Vacuumed is a cleaning service that uses high-efficiency particulate air (HEPA) vacuum cleaners to trap tiny dust and allergens, ensuring thorough removal from floors, upholstery, and vents for a cleaner, healthier home environment.

Hot Water Heaters Bursting

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Hot Water Heaters Bursting is a service that fixes or replaces water heaters that leak or burst, causing water damage. It involves diagnosing the problem, shutting off power and water, and repairing or installing a new heater to restore safe, reliable hot water.

House Clean

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House Clean is a home cleaning service that sweeps, dusts, vacuums, and deep-cleans rooms and surfaces, leaving spaces tidy and fresh. It covers routine cleaning, bathroom and kitchen upkeep, and can include optional tasks like laundry or organizing.

Inspection Services

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Inspection Services is a service that examines buildings, equipment, or processes to check for safety, compliance, and quality. It involves planning, on-site checks, measurements, reporting findings, and recommending fixes or improvements.

Leaking Pipes

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Leaking Pipes is a service that identifies, fixes, and prevents water leaks in plumbing, from small drips to burst pipes, by inspecting systems, repairing damaged sections, replacing worn parts, and testing for leaks to protect your home or building.

Moisture Testing

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Moisture Testing measures how much water is in materials or soils to determine suitability, stability, or drying needs. It involves sampling, using a moisture meter or lab tests, and comparing results to standards to guide decisions.

Mold Clean up

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Mold Clean up is a service that removes mold growth from homes or businesses, stops moisture, cleans affected surfaces, and restores safety. It involves assessment, containment, mold removal, drying, and preventive steps to prevent future growth.

Mold Damage

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Mold Damage is a service that detects and removes mold growth in homes or buildings, cleans affected areas, and fixes moisture problems to prevent future mold. It includes assessment, containment, cleaning, and restoration to safer indoor air.

Mold Remediation

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Mold Remediation is the process of detecting and safely removing mold from your home or business, cleaning affected areas, fixing moisture problems, and preventing future growth to ensure healthier indoor air.

Mold Remediation Business

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Mold Remediation Business helps homes and workplaces remove mold, prevent growth, and restore air quality. It involves inspecting for mold, containing affected areas, cleaning and sanitizing surfaces, and repairing moisture sources to prevent future problems.

Mold Removal

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Mold Removal is a service that detects and eliminates mold growth in homes or buildings, cleans affected areas, fixes moisture sources, and prevents recurrence to improve indoor air quality and protect health and structure.

Mold mitigation

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Mold mitigation is the process of removing mold growth from a home or building and fixing the moisture problem that caused it, including cleaning affected areas, drying materials, and preventing future growth.

Mold remediation

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Mold remediation is cleaning and removing mold from homes or buildings, fixing moisture problems, and cleaning or repairing surfaces to prevent re-growth, protecting indoor air quality and health.

Pack Out

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Pack Out is a service that helps collect, pack, and remove your belongings after you’ve moved out or cleared a space. It involves sorting items, packing securely, loading, transporting, and disposing or donating what’s left, making the cleanup easy and organized.

Property Restoration

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Property Restoration is a service that repairs and returns a damaged building to its original condition, fixing structural issues, cleaning, replacing damaged materials, and ensuring safety and functionality for living or working spaces.

Public Adjuster

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A Public Adjuster helps policyholders file and negotiate insurance claims after a loss, handling paperwork, documentation, and communications with the insurer to maximize the settlement on the insured’s behalf.

Pump Out

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Pump Out is a service that removes and disposes of wastewater or liquids from a container, tank, or space, using pumps and hoses. It involves connecting hoses, pumping the liquid out safely, and transporting it to an approved disposal site, leaving the area clean.

Restoration Contractors

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Restoration Contractors provide cleanup, repair, and rebuilding services after damage from fire, water, storm, or mold. They assess damage, remove hazards, dry and restore affected areas, and coordinate repairs to return a property to its pre-damage condition.

Restoration Equipment

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Restoration Equipment refers to tools and gear used to recover items after damage or wear, such as drying machines, humidity meters, dehumidifiers, and surface cleaning tools, enabling professionals to repair, preserve, and restore belongings to good condition.

Restore Your Home

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Restore Your Home is a service that helps fix and refresh your living space after damage or wear, including assessing damage, cleaning, repairs, and practical improvements to restore safety, comfort, and appearance.

Rug Cleaning

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Rug Cleaning is a service that refreshes and cleans area rugs, removing dirt, stains, and odors. It involves vacuuming, spot treating, washing or shampooing, drying, and sometimes restoring color or texture to make the rug look and feel fresh in your home.

Sewage cleanup

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Sewage cleanup is the safe removal and cleaning of wastewater spills from toilets, drains, or sewer backups. It involves stopping the source, containment, cleaning with disinfectants, deodorizing, drying, and sanitizing affected areas to prevent contamination and health risks.

Smoke And Odor Removal

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Smoke and Odor Removal is a cleaning service that eliminates smoke smells and lingering odors from homes, cars, or buildings using deodorization, ventilation, and specialized cleaners to improve air quality and freshness.

Smoke Damage

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Smoke Damage helps restore properties after a fire by assessing smoke and soot effects, removing odors, cleaning surfaces, and repairing or replacing damaged materials to restore safety, cleanliness, and appearance.

Soot Cleaning

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Soot Cleaning is a service that removes soot and smoke residue from surfaces after a fire or combustion event. It involves cleaning with specialized tools, degreasers, and sometimes deodorizing to restore cleanliness and prevent further damage.

Soot Damage

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Soot Damage is a service that cleans and repairs surfaces affected by soot from fires, smoke, or combustion. It assesses damage, removes soot residues, deodorizes, and restores cosmetic and structural areas to pre-incident condition.

Specialty Cleaning

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Specialty Cleaning is a specialized cleaning service that handles tough or unique jobs, such as delicate fabrics, hazardous environments, or hard-to-reach areas, using targeted methods and professional-grade equipment to restore cleanliness and safety.

Specialty Rug Cleaning

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Specialty Rug Cleaning removes dirt, stains, and odors from delicate, handmade, or specialty rugs using careful inspection, pre-treatment, gentle washing, and conditioned drying to protect fibers and colors.

Stress Free Claims

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Stress Free Claims is a service that handles insurance claims for you, guiding you through the process, collecting needed documents, communicating with insurers, and aiming to speed up payout with clear updates and less hassle for you.

Structure And Contents Cleaning

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Structure And Contents Cleaning is a service that tidies and organizes spaces by removing clutter, cleaning surfaces, sorting items, and arranging belongings for a neat, functional, and safe environment.

Sump Pump Failure

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Sump Pump Failure is a service that assesses and fixes issues with basement sump pumps, preventing water backup. It includes diagnosing why the pump isn’t activating, repairing components, replacing worn parts, and ensuring proper drainage and backup power to protect the area from flooding.

Water Damage Mitigation

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Water Damage Mitigation is a service to stop water from spreading and fix damage after flooding or leaks. It includes detecting moisture, extracting water, drying and dehumidifying, sanitizing, and restoring affected areas to prevent mold and further harm.

Water Emergency Mitigation

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Water Emergency Mitigation is a service that helps prevent and respond to urgent water problems—like floods, leaks, or contamination—by assessing risks, implementing rapid fixes, and coordinating resources to protect people, property, and environment.

Water Heater Burst

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Water Heater Burst is a service that quickly detects and repairs a ruptured water heater, stopping leaks, restoring hot water, and preventing further damage to your home with safety checks and replacement if needed.

Water Mitigation

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Water Mitigation is the process of removing water and drying out spaces after leaks, floods, or storms. It involves assessing damage, extracting standing water, drying materials, cleaning, sanitizing, and monitoring to prevent mold and further harm.

Water Mitigation And Remediation

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Water Mitigation and Remediation is a service that stops water damage from spreading, dries out affected areas, and repairs the resulting harm. It involves assessment, containment, moisture removal, mold prevention, and restoration to safe, usable condition.

Water Pipe

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Water Pipe is a service that transports clean water through a network of pipes to homes and businesses, including installation, maintenance, and repairs of pipelines, pumps, and fittings to ensure safe, reliable water delivery.

Water Sensor

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Water Sensor is a simple device that detects the presence or level of water in a area and sends alerts or records readings, helping you monitor leaks, floods, or water usage remotely.

Water damage

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Water damage is fixing and restoring spaces after flooding, leaks, or spills. It involves drying materials, preventing mold, cleaning debris, and repairing damaged walls, floors, and ceilings to restore a safe, usable area.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes the area, repairs damaged materials, and prevents mold. It involves inspection, water extraction, drying, cleaning, disinfecting, and restoring floors, walls, and fixtures.

Water damage-related mold removal

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Water damage-related mold removal is a service that identifies and cleans up mold caused by water leaks or floods. It includes assessing moisture, containing the area, removing moldy materials, drying, and applying treatments to prevent future growth.

Water removal

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Water removal is the process of extracting excess water from a space or object, such as after a flood or spill. It involves pumping or soaking up water, drying surfaces, and using equipment to prevent damage and restore normal moisture levels.

Waterlogged Carpet

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Waterlogged Carpet is a cleaning and drying service that removes excess water from damp carpets, treats spills, and restores flooring by vacuuming, extracting moisture, and applying deodorizer to prevent mold and odors.

Wet Basement

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Wet Basement is a service that fixes damp or flooded basements by removing water, drying the area, repairing leaks, and installing measures to prevent future moisture problems, improving safety and usability of the basement space.

Wet Carpet

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Wet Carpet is a cleaning service that removes water-damaged carpet and padding, dries the area, treats for mold or odors, and may install new padding or carpet if needed—helping restore a space after flooding or spills.

Craftech Restoration Reviews

Lauren Cusano
Lauren Cusano
5 ★★★★★
We received a call that someone heard water running at my 87 year old mothers house the weekend she was staying at my house for a family party. Called Craftech after reading the reviews online and was pleasantly surprised as the service we received from the start, with Angie, who answered the phone to Shawn, Rich, Zack, Collin(with 2 L’s) and Connor who supplied my mom with packing boxes. There were more guys and girls but I don’t remember their names that were exceptional. It was both devastating and emotional for my mom saying goodbye to so many memories because her basement completely flooded and EVERYTHING had to be tossed out including the walls. In her kitchen, they removed the cabinets, her laundry room and her cherished table in the dining room all needed to be disposed of. I can’t express how kind and patient they were with my mom as she had to deal with all of this especially during the holidays and health issues. They handled everything from start to finish with professionalism and heart.
Jan Abrahamsen
Jan Abrahamsen
5 ★★★★★
Craftech was recommended to us by our plumber after water damage in our finished basement when a toilet pump stopped working. Craftech came out the same day that I called them to view the mess and make a plan. They sent out a technician to do testing that same day. Craftech came back and took over the cleanup. They removed all the wet materials, cleaned up the area, and left fans and dehumidifiers to dry out the rooms. Somebody came out every day to check on the drying process, always calling in advance to see if we were available. They came back and removed all their equipment after everything was dried. They documented the entire process, taking pictures, measurement, etc. and submitted all documentation to our insurance adjuster for our insurance claim. Everyone who came to our home was polite and helpful. I hope to never need their service again, but I would definitely call them again if we have the need.
Katelyn McMorrow
Katelyn McMorrow
5 ★★★★★
From start to finish, working with Tom and Jake at Craftech was an outstanding experience! Everything went smoothly, the entire team including Teresa, Zach, Brittany, Garry, Senior, Kevin, Quinn and Rich were all professional and exceeded our expectations. As a very overwhelmed customer during a difficult time, this team was knowledgeable, responsive, and genuinely cared about delivering great results with the quality of work and attention to detail really standing out. Our family highly recommends Craftech to anyone looking for a reliable company with 5 star service!
edward paletsky
edward paletsky
5 ★★★★★
We experienced significant interior water damage after a water line burst in our second-floor bathroom. We contacted several remediation companies, but Craftech was the only one to respond promptly, arriving within hours to assess the situation and begin emergency mitigation. From start to finish, the crew was exceptionally professional and respectful of our home. Jake and his team—Shawn, Teresa, Josh, Connor, Collin, and Garry—guided us through every step of the process, from removing standing water to installing specialized drying equipment. They set up containment barriers and arranged third-party testing to ensure no mold or asbestos issues were present. Communication was outstanding. Our project manager, Jake, provided daily updates, clearly explaining what they were doing and why. He managed expectations up front, which greatly reduced our stress. Their detailed written estimate was accurate, transparent, and free of hidden fees. The quality of their work was superb. We are incredibly grateful for their expertise, rapid response, and unwavering commitment to restoring our home. Their dedication was truly unparalleled. We highly recommend Craftech to anyone seeking reliable, professional, and effective home remediation services.
Debalina G
Debalina G
5 ★★★★★
I recently had an issue with water pipe leakage caused by a construction company. CraftTech did a great job with the mitigation work. Their team was professional, efficient, and completed the job properly. Communication was clear throughout the process, and they kept me informed at every step. Overall, I’m satisfied with their work and would recommend them for mitigation services.
Rosalind Stearns
Rosalind Stearns
5 ★★★★★
When I lost my house to a fire my insurance adjuster suggested Craftech. They were wonderful throughout the entire process. Very professional, accommodating, and communicative. When returning my items the team that arrived (Theresa, Zach G., Zach F, Nick C, Brittany and Kevin) was considerate of my belongings and space, and incredibly kind, professional, and efficient.
Patty P
Patty P
5 ★★★★★
We came across Craftech by luck one morning when another mitigation company canceled on short notice. I looked up reviews and found them just as our insurance agent recommended them on the phone. I spoke to Scott. He was able to come out to see our water damage later that day. He spoke to our ins adjuster and got the go ahead to proceed. They actually were able to come out the next day. Four workers came in the morning and completed by lunchtime. They left fans for 24 hours and picked up on a Saturday morning. The work was done neatly and quickly. I highly recommend Craftech!
Peggy McCoy
Peggy McCoy
5 ★★★★★
I had a flood in my house from a faulty washer. My claims adjuster called Craftech. The team was Connor and Josh on the first day. Both were very professional. I appreciated their services! Not only did they start the drying out process but they also came when they said they would and contacted me when they said they would. Over the next few days, the team consisting of Connor, Josh, Shawn, Garry Jr, Garry and Nick continuing the drying process and did demolition where it was needed. 7 days later, my house is dry and the demolition is complete, ready for the contractor to come in and consult with me about repairs. All in all, the team from Craftech was respectful of my time and house, professional, explained everything to me and cleaned up everything as well! Highly recommend
Phil Ledoux
Phil Ledoux
5 ★★★★★
What a wonderful experience working with the folks at Craftech. From the initial point of contact to schedule their visit to the multiple visits that came after that. All the techs Garry, Garry jr, Jacob King, Connor,& Shawn were all excellent. Detailed explanations were provided in all aspects of the process. They were all very communicative, timely and professional. They took great care to be meticulous and thorough. A great experience overall.
Jennifer Ricard
Jennifer Ricard
5 ★★★★★
The team came within hours of me calling, we can’t speak highly enough! The demolition was done with such care, no meds left behind!! The sanitation of the floor and our belongings that could be cleaned was done exceptionally well. They organized the space to let us know what was unable to be sanitized. Fans were left for a few days to dry the basement. They came by each day to check and rotate the fans. Will highly recommend them if ever needed by someone in a flood situation. Well done and thank you!
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About Craftech Restoration

Craftech Restoration is a trusted Fire Damage Restoration Service located at 1 Walker Dr, Upton, MA 01568, serving residential and commercial clients with a comprehensive suite of recovery and restoration solutions. The company operates with a client‑centered approach, emphasizing prompt response, meticulous assessment, and transparent communication through every phase of a project. They provide 24/7 support to address emergencies as soon as they arise, ensuring that fire damage, smoke odor, and soot concerns are managed quickly to minimize secondary damage and exposure.

As a full‑service restoration provider, Craftech combines fire damage cleanup and repair with broad cleaning and mitigation capabilities. The team implements applied microbial remediation and mold remediation strategies when moisture and air quality issues accompany fire events, helping to restore a safe living environment. They handle contents cleaning and pack outs to protect belongings, while offering controlled storage for furniture, textiles, and personal items during the restoration process. Their services extend to area rugs and specialty rug cleaning, carpet cleaning, and cleaning up soot, smoke residues, and odors to revive the home’s condition and comfort.

Water intrusion often accompanies fire damage, and Craftech is equipped to manage water damage restoration services alongside fire restoration. They provide moisture testing, drying services, water mitigation, and emergency board‑up to secure properties during the initial stages of recovery. Their team is skilled in handling basement flooding, basement water damage, wet basements, and sump pump failures, ensuring structural integrity and thorough containment of moisture. Through the use of advanced restoration equipment and environmental controls, they monitor progress and adapt strategies to the evolving needs of each project.

The company’s service scope also includes cleaning and restoration of household systems and surfaces impacted by fire and water events. This encompasses cleaning electronics, electronics cleaning, cleaning chemicals, and specialized cleaning methods to protect and restore important assets. They perform structure and contents cleaning, debris removal, and documentation of the restoration process for client records and insurance purposes. Their commitment to comprehensive care is evident in offerings such as inspection services, moisture testing, duct cleaning, and HEPA‑vacuumed cleanup to maintain air quality during and after remediation.

With a focus on customer experience, Craftech emphasizes stress‑free claims and collaboration with public adjusters to facilitate smooth insurance settlements. Their team understands the emotional and logistical challenges that follow fire damage, and they strive to deliver respectful, professional, and reliable service from first contact through project completion.Clients consistently note the company’s responsiveness, thorough communication, and dedication to restoring homes with care, efficiency, and precision, reflecting a strong reputation for both restoration expertise and compassionate service.

Water Damage Restoration Service

Craftech Restoration offers expert water damage restoration in Upton, MA, quickly mitigating flooding, drying, and mold prevention with licensed technicians, advanced equipment, and thorough cleaning to restore your home or business efficiently and safely.

Fire Damage Restoration Service

Craftech Restoration in Upton, MA offers expert fire damage restoration services to safely assess, clean, and rebuild fire-affected spaces, restoringstructure, odors, and peace of mind with swift, professional, and compassionate care.