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FRSTeam by Cappy's

FRSTeam by Cappy's provides expert fire damage restoration at 9621 Philadelphia Rd, Rosedale, MD, offering comprehensive recovery services for homes and businesses.

Fire Damage Restoration Service at 9621 Philadelphia Rd in Rosedale, MD 21237

Operational
★★★★☆
Rating: 4.3 based on 54 reviews
Address: 7904 Rossville Blvd, Nottingham, MD 21236
Phone: 14106688810
Employees: 10
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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FRSTeam by Cappy's

FRSTeam by Cappy's Services

Claim Service

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Claim Service helps you report and track an insurance or benefits claim. It guides you through filing details, documents, and steps, updates you on the progress, and connects you with support to resolve the claim efficiently.

Damage Assessment

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Damage Assessment is a service that evaluates and documents the extent of damage after an incident, examining property, safety, and repair needs, collecting evidence, and producing a clear report to guide repairs, insurance, and recovery steps.

Dry Cleaning

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Dry Cleaning is a service that cleans clothes and fabrics with chemical solvents instead of water. It removes dirt, stains, and odors, and returns items pressed and ready to wear, often with specialized care for delicate fabrics.

Electronics Cleaning

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Electronics Cleaning is a service that safely removes dust, grime, and residues from electronic devices and circuits, using non‑abrasive tools and safe cleaning solutions to improve performance and extend lifespan without damaging components.

Electronics Restoration Fire & Water

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Electronics Restoration Fire & Water is a service that repairs, cleans, and restores damaged electronics after fire or water exposure, including drying, testing, component replacement, and safeguarding to return devices to working condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes soot and ash, secures the property, cleans and deodorizes, and repairs structural and cosmetic damage caused by a fire to make spaces safe and livable again.

Mold Damage

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Mold Damage service helps identify, assess, and remove mold growth caused by moisture, water leaks, or humidity. It involves inspection, containment, cleaning, drying, and remediation to restore safe air quality and prevent future mold issues.

Odor Removal

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Odor Removal is a cleaning service that eliminates unpleasant smells from spaces using cleaners, deodorizing treatments, and air purification to make rooms fresh again.

Ordinary Cleaning

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Ordinary Cleaning is a basic housekeeping service that keeps a home tidy by dusting, vacuuming, sweeping, mopping floors, cleaning surfaces, and taking out trash to maintain a clean, comfortable living space.

Soot Removal

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Soot Removal is a cleaning service that clears soot buildup from surfaces, such as walls, ceilings, and HVAC systems, using brushes, vacuums, and specialized cleaners to improve safety, air quality, and appearance after combustion or fire damage.

Textile & Fabric Restoration Fire & Water

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Textile & Fabric Restoration Fire & Water is a service that cleans, repairs, and preserves damaged fabrics and textiles caused by fire or water, using specialized cleaning, odor removal, stain treatment, stabilization, and careful restoration to save fabrics.

Wall Hangings

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Wall Hangings is a service that creates and installs decorative fabric, art, or tapestry pieces to hang on walls, often including design, measurement, framing, mounting, and occasional maintenance or customization to fit a space.

Water Damage

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Water Damage is a service that helps restore spaces after water exposure, including assessing moisture, removing standing water, drying and dehumidifying, cleaning and sanitizing, and repairing affected walls, floors, and structures to prevent mold and further damage.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that stops leaks, dries and sanitizes affected areas, removes damaged materials, and restores structure and finishes to pre‑loss condition through cleaning, moisture control, and repairs.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold caused by water leaks or flooding, dries the area, removes contaminated materials, and uses disinfectants and containment to prevent spread while restoring your space.

FRSTeam by Cappy's Reviews

Debbie Downs
Debbie Downs
5 ★★★★★
We were referred FRSTeam by Cappy after having a fire in our home and I can not tell you how amazing Monique, Kim, Hannah and JEREMYwere.They were timely, organized, knowledgeable, assuring and extremely polite. Their attention to detail .... in not only caring for our property, but also showing concern for us set a new standard for excellence. After having gone through such a traumatic experience, they were a needed breath of fresh air.Their presence and support was truly comforting. All of the above was a true testament to their high level of professionalism. In addition to their professionalism, they were also humorous and kind. We feel so fortunate that they were sent to us in our time of need. Therefore, we would HIGHLY RECOMMEND this company, their services and especially these particular staff members, Monique, Kim, Hannah and JEREMY to assist you with any disaster in your home. We are also grateful to Rachel in the office, who we have spoken to on numerous ocassions. She has been patient with us and has addressed our many questions and concerns. She is very detailed oriented and communicated to us the steps and the process. Thanks again FRSTeam.
Jonathan Decarlo
Jonathan Decarlo
1 ★☆☆☆☆
Overall the experience was not very good at all. Ours was a 4 month ordeal from start to finish. When our stuff was delivered, they said they “forgot” to clean our movie couches. They then said to give them a week and they would complete the service. A week later they brought the couches back, but it was found that they were not cleaned yet again. I was told that they only plug electronics In to test and do not do any deeper inspections. They sent a “mobile cleaning crew” out to clean and test the couches. They were at my house for about 30 minutes and did not test my couches properly. I requested the invoice which stated that level 3 services were done on my items, however, when reading what level 3 was (which includes taking things apart to look for corrosion) realized they charged my insurance for work that was not completed. I was told by the owner that they do not have qualified people to do that level of service. Their website is misleading. It states they are full service, unfortunately they are not. They state they get things to pre loss condition, they do not. I have corroded screws on the electronic portion of my couch.We also had issues with the building crew charging for things that were not completed and were called out on it as well. This was one of the most difficult times in our lives and the lack of care with our belongings and lack of integrity was very concerning. Double check the invoice!!!! People will try to take advantage of people in difficult situations!!! It’s all about the money!!! It probably would have been easier just to keep my stuff and do the work myself. I could have done a better job having zero knowledge of the field. The owner offered a partial refund and stated that this does not happen frequently, but based on some other reviews, it happens more than it should.
Dawn G
Dawn G
5 ★★★★★
The staff at FRSTeam by Cappy's has been fabulous! Rachael in the office has been very helpful and always quick to respond. A big Shout Out to Hannah & Kim who were prompt and so friendly during delivery of the belongings. Should the need arise, we would definitely reach out to FRSTeam by Cappy's again!
Nicole Richardson
Nicole Richardson
1 ★☆☆☆☆
I had a flood on November 8, 2025 and my insurance provider Liberty Mutual has yet to settle the claim. The company that was used for the restoration FRS took my belongings without authorization and a lot of my personal belongings were never returned. The second company Prism is doing the exact same thing. It's over a month and my furniture and personal belongings have not been reimbursed or restored. If I don't follow up there is no type of resolution to this claim. I have been calling the restoration companies myself to follow up. I would never use Liberty Mutual for any type of insurance again.
Keith Crutchfield
Keith Crutchfield
5 ★★★★★
The two ladies Hannah and Monique who made the delivery of my family clothing and textiles were very professional and understanding of our needs. They took great care to separate out the clothing between me, my wife's and mother's in law clothing, which made the delivery much more efficient and easier 👍🏾
Jenna Tressler
Jenna Tressler
5 ★★★★★
Cappys got my belongings back after a nightmare situation even better than before. I worked with Hannah and Kim. Excellent customer service! Happy I had a positive experience during this not that great of a time!
Beth Massoni
Beth Massoni
5 ★★★★★
I was very satisfied with the delivery of my fabrics and Electronics. Gavin and Kim took theeir time bringing my things up to my condo and taking the things that werent salvageable away. They both were very nice and kind people.
Linda Connolly
Linda Connolly
5 ★★★★★
WOW, we are so grateful for Rachael (customer service) and Hannah and Kimberly (911-delivery), for all of their kindness, humor, and professionalism. Rachel has walked us though every step of the removal, cleaning, and delivery process with patience. Hannah and Kimberly arrived on schedule, communicated their process and ensured items were delivered where they were needed. In a time of distress for our family, each of them brought a sense of calmness, organization, and kindness our chaos!!
Fran Tearpak
Fran Tearpak
5 ★★★★★
Rob and Kim delivered my items and were great in MANY ways! Not only friendly, but kind , thoughtful, and empathetic to the fact that the items they returned to me (post home fire), meant a lot to me.....Thank you Kim and Rob for bringing a bit of "home" back to me while my family's home is being rebuilt! Quality care ? 👍 YES!
Allison Hannibal
Allison Hannibal
5 ★★★★★
After my house fire Hannah Kim and moe with Frsteam by Cappys helped me out tremendously. They arrived on time everyone they were very pleasant to deal with in my time of stress. Their communication has been top tier as well as the service this company has provided during my time of need. Satisfied customer of Bryans Road, Maryland
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About FRSTeam by Cappy's

FRSTeam by Cappy's is a Fire Damage Restoration Service located at 9621 Philadelphia Rd, Rosedale, MD 21237. Serving residential and commercial clients, the organization focuses on comprehensive recovery after fire events, combining skilled restoration with compassionate customer support. The team emphasizes attention to detail across the recovery process, from initial contact to final delivery, ensuring that belongings and spaces are handled with care and respect. This commitment is reflected in their service philosophy, which centers on restoring property to pre-loss condition while supporting clients through the emotional and logistical challenges that follow a fire. The company aims to communicate clearly, coordinate effectively with insurance providers, and maintain transparency throughout all phases of repair and cleanup. FRSTeam by Cappy's manages a broad scope of fire-related services, including damage assessment, smoke and soot cleanup, odor removal, and thorough fire damage cleanup and repair, complemented by targeted cleaning for textiles, fabrics, electronics, and wall hangings. In addition to fire-specific work, they provide water damage-related cleanup and repair, recognizing how water used in firefighting can create its own set of restoration needs and potential mold concerns. The service lineup also includes dry cleaning, ordinary cleaning, and specialized cleaning for electronics cleaning and electronics restoration, ensuring that electronic components receive appropriate attention. They offer damage restoration services that cover mold damage remediation, and extend to decorative and functional items such as wall hangings and textiles, including textile and fabric restoration when fire and water impact fabric materials. The team also emphasizes odor removal and soot removal, critical steps in returning interiors to livable and visually appealing conditions. Beyond cleaning, FRSTeam by Cappy's provides claim service assistance to help clients navigate insurance processes, ensuring documentation, timelines, and coverage are managed professionally. They coordinate with clients on the logistics of delivery and recovery of belongings, implementing careful handling practices and secure transportation during every stage of the restoration journey. The company’s approach reflects a blend of technical expertise and customer-centric service, with a focus on reliability, timeliness, and clear communication. The team’s experience extends to comprehensive cleanup and repair of structural and interior elements affected by fire, including repairs to walls, flooring, and electrical components when necessary. By combining remediation, cleanup, and restoration capabilities with reliable customer service, FRSTeam by Cappy's strives to restore homes and facilities to their pre-loss condition while offering reassurance and steady guidance through the recovery process.

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