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ICON Restoration Services

ICON Restoration Services in Rochester Hills provides expert fire damage restoration, smoke remediation, and water damage recovery, along with 16 other specialized services. Comprehensive, efficient restoration solutions for residential and commercial properties.

Fire Damage Restoration Service at 2523 Product Ct in Rochester Hills, MI 48309

Operational
★★★★☆
Rating: 4.3 based on 168 reviews
Address: 2523 Product Ct, Rochester Hills, MI 48309
Phone: 12489631357
Emails:
Chris Brazen (Project Estimator) - [email protected]
John Vulaj (Apprentice) - [email protected]
Lisa Wessels (First Responder) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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ICON Restoration Services

ICON Restoration Services Services

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using cleaning solutions and machines, leaving fibers fresh and bright. It involves inspection, pre-treatment, deep cleaning, spot stain removal, and optional deodorizing.

Construction Management Services

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Construction Management Services coordinate planning, budgeting, scheduling, and oversight for a building project, handling contractors, safety, quality, and timelines to ensure the project is completed on time and within budget.

Fire And Smoke Damage

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Fire and Smoke Damage is a restoration service that cleans up and repairs properties after a fire, focusing on removing soot, treating smoke odors, and fixing fire-damaged structures, debris removal, and restoring safety and usability.

Fire Damage Restoration

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Fire Damage Restoration is a service that cleans up and repairs homes after a fire. It includes assessing damage, removing smoke, soot, and water from extinguishing, cleaning appliances and surfaces, repairing structural damage, and restoring the space to its pre-fire condition.

Hail Damage Restoration

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Hail Damage Restoration is a service that assesses and repairs damage to a home’s exterior and interior caused by hail, including roof and siding fixes, window and siding replacement, water damage mitigation, and cosmetic restorations to return your home to its pre-storm condition.

Home Repair

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Home Repair is a service that fixes and maintains your house, from repairing leaks and broken appliances to painting, drywall, and small renovations, helping keep your home safe, comfortable, and functioning well.

Insurance Claims

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Insurance Claims is a service that helps you report a loss to your insurer, provides needed details, and guides you through filing and tracking a claim for compensation or repairs after an incident like damage, theft, or injury.

Insurance Repair - Residential and Commercial Property

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Insurance Repair for Residential and Commercial Property is a service that coordinates and carries out repairs after damage, helping assess costs, work with insurers, and restore homes or business buildings quickly and safely.

Mold Prevention

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Mold Prevention is a service that stops mold from growing by keeping your environment dry, clean, and well-ventilated, fixing leaks, cleaning affected areas, and using mold-killing treatments to protect your home or space.

Mold Remediation

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Mold Remediation cleans and removes mold from homes to improve air quality and prevent damage. It involves assessment, containment, removal of mold sources, cleaning of affected surfaces, and steps to prevent future growth, including moisture control.

Mold Removal Services

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Mold Removal Services clean and remove mold from homes or buildings, inspect for moisture, fix water leaks, and treat contaminated areas to prevent future growth, improving air quality and safety.

New Construction

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New Construction refers to building a new home or building from the ground up, including planning, permitting, site preparation, foundation, framing, systems installation, and final finishes, typically managed from concept to completion by a builder or contractor.

Sewage Cleanup

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Sewage Cleanup is a service that removes and treats waste water and contaminated materials after a sewage spill, preventing odors and health risks. It involves safety gear, pump-out, cleaning, disinfection, and proper disposal of waste and affected items.

Smoke Damage Restoration

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Smoke Damage Restoration is a service that cleans up and repairs homes after a fire, removing soot and odors, repairing surfaces, and restoring damaged walls, floors, and belongings to safe, livable condition.

Storm Damage Repair

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Storm Damage Repair is a service that repairs and restores homes or buildings after storms, fixing damaged roofs, siding, windows, and structural issues, and includes assessment, cleanup, temporary protection, and professional restoration to prevent further damage.

Water Damage Repairs

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Water Damage Repairs is a service that fixes damage from leaks, floods, or moisture. It involves assessing the water source, removing standing water, drying and dehumidifying, sanitizing, repairing walls, floors, and roofing, and restoring the property to its pre-damage condition.

Water Damage Restoration

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Water Damage Restoration is the process of fixing water-related problems in homes or businesses. It involves removing standing water, drying and dehumidifying, cleaning and sanitizing affected areas, and repairing damaged structure and belongings to prevent mold and further harm.

Water Mitigation

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Water Mitigation is the process of preventing and reducing water damage after incidents like floods or leaks. It includes assessing damage, stopping the source, removing standing water, drying and dehumidifying, cleaning, and restoring the affected area to prevent mold and further harm.

ICON Restoration Services Reviews

Mike Murphy
Mike Murphy
2 ★★☆☆☆
I found Icon was right on the job when it all started with the dehumidifier to dry the place up. But when it came the demolition they had 4 young Spanish speaking young Adults who didn’t take time or care what they destroyed they pulled drywall off the ceiling with the light cans and all the wires they broke one of the pendant lights, broke the dishwasher, broke the faucet on the sink and bent the sink. And destroyed all most all the cabinets. But icon did pay for all the stuff that should not have been broken.
Susan Garontakos
Susan Garontakos
5 ★★★★★
Recently, we had water damage in our Bathroom in the master suite. The damage required.complete tear out of tile on the floor, walls, and ceiling; removal and replacement of the glass shower encasement; removal of decorative pillars; large vanity with double sinks, and granite countertop. It was an insurance claim so we were required to secure a few quotes to complete this major project. The replacement included marble tile for the walls and floors,and quartz for the countertop. A significant part of the teardown of the tiled walls required new drywall and painting prior to installation of the premium marble replacement materials. After serious consideration and securing three quotes, we found that ICON Restoration Services offered the BEST services, BEST price and the BEST professional team that anyone could ask for! ICON Project manager, Pashko Dushaj was an exceptional, highly ethical and reliable professional, who managed the entire project from start to finish. He worked hard in coordinating and subcontracting professional drywallers, carpenters, painters, plumbers, and tile installers. He insured that each associate that he selected to work on our project were, ethical, the best in their field and would deliver their piece of the project on time and at the highest level of quality. My husband and I highly recommend ICON Restoration Services. They are the BEST! Susan and Mike Garontakos, Clarkston, Michigan.
Jennifer Barber
Jennifer Barber
1 ★☆☆☆☆
Terrible job. They took over 6 months and had to redo drywall due to poor bathtub installation. Paint has bubbles in it, drywall looks awful, and paint does not match the wall. They left garbage in our garage for months and always left a mess behind. They fixed drywall with no tarp so it was splattered all over everything in the room including appliances. They also left blood splattered on a wall. Do not use.
Syeda Morshed
Syeda Morshed
1 ★☆☆☆☆
Took them 9 months to finish my job and they sure enough did not do anything right. The drywalls have cracks, water damages again, unfinished job, did not even know how to put the closet brackets.
Van Henderson
Van Henderson
4 ★★★★☆
Mike and his crew were awesome. I picked out everything and I was pleased. I had black mold in my house. They took care of that swiftly. The crew that demo that area were very friendly, the crew that put the floor in was very fast. The people that did my drywall, were very courteous and cleaned their messes. The painter and the mudder crew was spot on! God forbid if anything else happens to my house, I would have Icon assist me again. Highly recommend them
Alfred Smith
Alfred Smith
5 ★★★★★
When we had no idea what to do next, ICON stepped in to help. We are now restored to, “Better than before.” Our team has to be rated amongst the BEST! Thank you MQ! We think the world of you! Be well our friends! Thank you ICON for all the help you gave us in our time of need!
Jeannette B
Jeannette B
5 ★★★★★
After water damage from a faulty dishwasher, ICON was recommended by my insurance company. From the mitigation, to the final product ,the staff was excellent specially Crystal our project manager. She took the time to explain what the plan was, who she was utilizing and what to expect. When we had some minor issues with cabinates, she took control of the situation and had it handled quickly. Small punch list items, things didn't work as planned , she was on top of the issue. A full kitchen gut and remodel is not a small job, and the professionalism of the owners and Crystal made this project less stressful, and we have been enjoying our new space.
Melissa Patton
Melissa Patton
5 ★★★★★
We used Icon to restore our lower level and laundry room after the main water line busted under our house and flooded . Agron was in charge of our job and I’m really impressed by his professional and caring attitude thru out the process! He handled all our concerns and was very prompt with communicating each step of the process. I feel like I made a friend with him he was very sweet and kind also . We have used Servpro in the past but Icon was way better. Definitely recommend them ! Great job ! Before and after photos
Rachael Gardner
Rachael Gardner
1 ★☆☆☆☆
Run fast and run far. After our home was damaged in a tornado we used this company for repairs. It took over a year, filing a BBB complaint, consulting with an attorney to get them to finish the job. They had to do the siding 3 times. And the pictures are the pieces of siding that are AGAIN falling off the house. They have been contacted to come and repair this but have not fixed their terrible work. Shotty work, lying staff, complete and total incompetence. RUN!
Michael Prichard
Michael Prichard
1 ★☆☆☆☆
Would give zero if I could. Had a tree fall last year and damage some siding. My insurance recommended Icon. BIG MISTAKE. It took over a year to get the job completed. We were dragged through countless walkthroughs as our project manager kept changing. At one point, we signed one sheet that verified the work that needed to be done and the project manager changed...again. After months of waiting we were told our claim was closed and we denied service. They finally sent out another new project manager who said that our previous plan wouldn't work for them. We had to basically threaten them with a court ruling as we had signed a legally binding agreement with the previous project manager. When Laborers finally came out, they were sub contracted. Icon doesn't have laborers and subcontracts out to the cheapest bid. The overall quality reflects this. They tried to clad over rotten wood and I had to start using terms like "installation guidelines" and "Manufacture warranty". After pulling teeth, they finally got someone to replace the rotted wood (which was on the original work order that we had signed). Horrible company. Horrible practices. They should be called "Icon Cover It Up" because they tried to do the bare minimum to my home. I literally have to go out and caulk/fix multiple points in my siding as the job was fairly sub par. I will say that our final project Manager, Josh, was great. he worked with us through our frustrations and did his best to smooth things over from a whole year of headaches with them. Update: Less than a year later and the siding is coming off and the caulking around the windows is failing. They installed the top strip wrong causing it to fail and the caulking is the wrong type for exterior windows. I have called and they are not following up to get the issues fixed.
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About ICON Restoration Services

ICON Restoration Services is a Fire Damage Restoration Service and general contracting company located at 2523 Product Ct, Rochester Hills, MI 48309. Serving residential and commercial properties, ICON embraces a broad spectrum of services designed to restore spaces after water, fire, storm, and other damaging events. The team operates as a comprehensive restoration partner, offering hands-on construction management, skilled trades, and project oversight from start to finish. Their approach centers on minimizing disruption, preserving property value, and delivering reliable results when clients need it most.

As a full-service provider, ICON Restoration Services covers Water Damage Restoration Service, Fire Damage Restoration Service, and General Contractor capabilities to ensure a seamless recovery process. Their offerings span from initial mitigation and debris removal to reconstruction, detailing, and finish work. The company emphasizes careful assessment, accurate quoting, and transparent communication throughout the restoration journey, guiding clients through insurance claims, repairs, and the careful selection of materials and methods for durable outcomes.

In addition to fire and water damage responses, ICON delivers Carpet Cleaning and a suite of mold-related services, including Mold Prevention, Mold Remediation, and Mold Removal Services. This comprehensive mold care supports healthier indoor environments and helps prevent future issues following water events or other moisture concerns. The restoration team coordinates with homeowners, insurers, and subcontractors to manage timelines, budgets, and quality control, ensuring that each phase—from demolition to drywall, painting, and final finishes—is performed to high standards.

ICON’s service catalog also includes New Construction, Home Repair, and Construction Management Services, reflecting their versatility as both a recovery partner and a capable general contractor. They handle Insurance Claims and Insurance Repair for Residential and Commercial Property, assisting clients in navigating documentation, approvals, and coordination with adjusters. The team’s meticulous work ethic, customer-focused communication, and commitment to ethical practices are highlighted by client feedback, which notes professionalism, responsiveness, and accountability in managing complex restoration projects, from initial mitigation to final handover. ICON Restoration Services aims to restore properties to pre-damage conditions—or better—while maintaining open dialogue with owners and stakeholders at every step of the restoration and reconstruction process.

Water Damage Restoration Service

ICON Restoration Services in Rochester Hills, MI offers expert water damage restoration to quickly assess, extract, and dry affected areas, preventing mold and further damage with 24/7 emergency response and advanced moisture controls.

Fire Damage Restoration Service

ICON Restoration Services offers fast, reliable fire damage restoration in Rochester Hills, MI, including smoke deodorization, structural repair, debris removal, and pack-out services to restore your property to pre-fire condition with compassionate, certified professionals.

General Contractor

ICON Restoration Services in Rochester Hills, MI connects homeowners with skilled General Contractors for reliable, detail-focused construction, renovations, and restorations—delivering timely, quality results with clear communication and local expertise.

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