Servpro

Servpro Reviews

Amanda

5 ★★★★★

In late fall, our 1,500 sq ft ranch in Roseville experienced a fire in our living room caused by a lithium battery charger. After 4 dry chemical extinguishers and water from Roseville FD's hose, our house filled with thick, black smoke, permeating every corner and surface. Fibrous soot particles coated every surface, all personal items we collected for over 4 decades, and water soaked into the basement. The damage was surprisingly extensive, and we had multiple fire remediation contractors assess the situation. We were overwhelmed to say the least. In a moment of despair, we called Servpro on Martin & Groesbeck in Roseville. Their sales team, led by Jenny and Cody, saved the day. Unlike other contractors, they were flexible, relatable, informative, and transparent. Jenny's guidance was particularly invaluable and kept me grounded- she answered a ton of my questions and relieved a lot of my concerns. Cody was extremely knowledgeable and upfront regarding pricing, repair & remediation options. After securing a public adjuster to navigate our claim, and deciding to still host Xmas and NYE, we hired Servpro to clean our main living areas from floor to ceiling just before Thanksgiving. We were impressed with their efficiency, professionalism, attention to detail, and thoroughness. What they completed in two days would have taken us months of agony to do ourselves. At one point 4 people were cleaning our hallway ceiling at the same time! I gave Missy a big hug when she left- the team was great. What I learned: 1: Always do an initial walkthrough and another before the cleaning team leaves to discuss expectations. We noticed a few missed areas (front closet, basement stairs, recessed lights etc) afterwards and cleaned these ourselves. 2: Fire cleaning & remediation is not like a detailed house cleaning service and requires different supplies. They will remove soot & smoke, but your walls/ceilings will not be in pre-fire condition. If you're dealing with the aftermath of a house fire and want to get things back to normal- Servpro on Martin is the go-to solution for swift, professional, and compassionate restoration services.

About Servpro

Servpro of Roseville is a trusted Fire Damage Restoration Service located at 15711 Martin Rd, Roseville, MI 48066. Serving the local community, the team specializes in comprehensive fire damage restoration, water damage restoration, and related recovery services designed to restore homes and businesses to their pre-incident condition. The company operates with a focus on rapid response, meticulous on-site assessment, and clear communication to help clients navigate complex restoration processes after a fire event. Their approach emphasizes safety, efficiency, and attention to detail, ensuring that every phase of remediation is handled with professionalism and care.

In addition to fire damage remediation, Servpro provides Water Damage Restoration Service, addressing the full spectrum of post-fire concerns such as residual moisture, hidden dampness, and potential secondary damage. The service includes thorough moisture Detection, extraction, dehumidification, and microbial control to prevent further deterioration and protect indoor air quality. Clients benefit from a coordinated plan that covers contents, structural materials, and compromised areas, all while prioritizing occupant safety and minimizing disruption to daily life.

Customer experiences highlight the company’s strengths in responsiveness and expertise. A notable account describes how Servpro’s team, led by knowledgeable professionals, offered flexible, transparent guidance during a challenging recovery. The team’s efficiency and thoroughness were praised, with a focus on prioritizing essential cleaning and remediation tasks to restore living spaces promptly. The narrative emphasizes the importance of initial walkthroughs, clear expectations, and recognizing that fire cleaning requires specialized supplies and methods beyond routine housekeeping. This feedback underscores Servpro’s commitment to compassionate service, accurate assessment, and collaborative problem-solving with both clients and adjusters to navigate claims and restoration decisions.

Servpro of Roseville emphasizes a client-centered restoration experience, combining technical expertise with careful project management. The staff prioritizes communication, keeping clients informed about remediation options, timelines, and potential costs. Their services extend beyond immediate fire cleanup to include post-remediation guidance, ongoing support, and meticulous attention to areas that may require re-evaluation or additional treatment. The result is a dependable restoration partner capable of handling the complexities of fire and water damage, helping households and properties regain normalcy with confidence and peace of mind.

Fire Damage Restoration Services Near You