Cotten's Carpet Cleaning & Restoration

Cotten's Carpet Cleaning & Restoration Reviews

Sarah Vinet

5 ★★★★★

Hired them to clean some carpets in a friend's house. They did an excellent job! We thought the carpets would likely have to be pulled up due to how dirty they were, but nearly ALL the stains, grime, etc. got pulled up. We were shocked at the difference! They were quick to come out, did a very thorough job and the price was very fair!

Gina Mussic

2 ★★☆☆☆

Had one room with heavy staining and several light stains on other carpets. The majority of the carpets were pretty clean unlike the severely dirty carpets they advertise to be able to clean. I wanted the technician to start in my room downstairs and do the dirtiest room last, but she insisted on starting in that room. She could not get the big stain out of that carpet and actually left a stain that was not there before she came. It was like the dirty water was pushed up against the door frame and they just left it. There is a line of dirt on the landing that looks to be the same - just dirt pushed up against the wall. These were not there before. There is a water line in my room where there was a stain that they mostly did remove and blue dots that look like detergent crystals, I called about this and the tech said she would come out later in the day to take a look. Later she was too busy to come, and too busy the next day. I know they work hard, but that is the job. Then she said the owner would come out the next day or the day after. At this point I just wanted it cleaned. Obviously my business was not important as making that money and they could not take less than an hour to follow up on their already completed work, BUT COULD BE AN HOUR LATE FOR MY JOB, and did not show interest in resolving this issue in a timely manner. I told them to forget it. I had to clean the spots myself, pictures attached. I bought a big throw rug to cover the huge stain that they tried to get out but couldn't so that pic is not here. The nicest thing I can say is the techs were very nice, but they rushed through and did not pay attention to quality. I wish I had taken that $300 I wasted and bought a machine to do it myself! Now I feel like they just spread dirty water and germs throughout my home. NOT HAPPY!

Lee Bedsaul

5 ★★★★★

We have used Cotton's a couple times now. Customer service is amazing, fair prices and quick response time. Leyton & Sharon are a great team! Highly recommend!!

Gray Addams

5 ★★★★★

They came through my house and finished delightly and quick! Nice people and all around great cleaning! HIGHLY RECOMMENDED

Warren Gilmore

5 ★★★★★

Prompt and courteous service. They came on a short notice and did a great job. Friendly!

Amanda J

5 ★★★★★

Very happy with the work they did in my new house, thank you so much!

Bailey Victor

5 ★★★★★

Highly recommend by me they do excellent job

Aretina Rankins

5 ★★★★★

Do great work

Angela Terrell

5 ★★★★★

Awesome people!

Brad Terrell

5 ★★★★★

Awesome People!

About Cotten's Carpet Cleaning & Restoration

Cotten's Carpet Cleaning & Restoration is a comprehensive Fire Damage Restoration Service operating from 1001 Polk Ln #9221, Summit, MS 39666, and serving nearby communities with a broad suite of cleaning, restoration, and maintenance solutions. The business highlights a commitment to restoring homes after fires while offering a wide array of services designed to protect, refresh, and renew living spaces. In addition to fire damage restoration, Cotten's provides Carpet Cleaning Service, Upholstery Cleaning Service, and Air Duct Cleaning Service to improve indoor air quality and extend the life of fabrics, fibers, and ductwork. Their Fire Damage Restoration Service focuses on safety, containment, and thorough cleaning, helping to mitigate smoke and soot effects and support families through the recovery process.

The company also offers Floor Refinishing Service to renew wood surfaces affected by heat and smoke, as well as Water Damage Restoration Service to address the aftermath of firefighting efforts or unexpected floods. Janitorial Service rounds out their offerings for commercial clients, ensuring clean, professional environments. For exterior and property cleanups, Pressure Washing Service is available to remove grime, mold, and built-up residues from siding, walkways, and driveways, contributing to curb appeal and structural longevity. Cotten's also extends Upholstery Cleaning Service to sofas, chairs, and other fabric-covered furnishings, helping customers restore comfort and appearance after incidents or routine wear.

Clients consistently note quick response times, fair pricing, and a courteous team that works diligently to meet expectations. The business emphasizes a customer-first approach, aiming to minimize disruption while delivering thorough, high-quality results. While some reviews mention isolated challenges, the overall sentiment reflects satisfied customers who value dependable service, clear communication, and professional workmanship. The team at Cotten's is described as friendly, attentive, and capable, with a focus on delivering restorative outcomes that help homes feel renewed after damage.

Located in Summit, Cotten's serves residential properties and commercial spaces with a range of cleaning, restoration, and maintenance services designed to protect investments and improve indoor environments. The combination of carpet, upholstery, air duct, and floor care alongside water and fire damage restoration demonstrates a holistic approach to property care. Customers seeking reliable professionals for post-fire cleanup, odor control, soot remediation, and deep cleaning can rely on Cotten's to provide skilled technicians, thorough methods, and a commitment to returning spaces to a safe and livable condition. The company’s service philosophy centers on meticulous attention to detail, efficient service delivery, and ongoing support to ensure client satisfaction over time.

Whether addressing immediate fire damage concerns or maintaining clean, healthy interiors, Cotten's offers a robust menu of services and a reputation for responsive, courteous assistance. The address at 1001 Polk Ln #9221 places the business within reach for residents and businesses in Summit and surrounding areas, reinforcing its role as a trusted partner in cleaning, restoration, and ongoing property care.