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First Call Cleaning & Restoration, Inc

First Call Cleaning & Restoration, Inc offers comprehensive fire damage restoration services in Burlington, NC, addressing cleanup, mitigation, and recovery at 3205 NC-62. Trusted professionals providing thorough, damage-controlled results.

Fire Damage Restoration Service at 3205 Nc-62 in Burlington, NC 27217

Operational
★★★★★
Rating: 4.8 based on 127 reviews
Address: 3205 NC-62, Burlington, NC 27217
Phone: 13362271807
Emails:
Fred Alton (Project Manager) - [email protected]
Hugh Sharpe (Project Manager) - [email protected]
Joshua Moore (Chief Executive Officer) - [email protected]
Employees: 25
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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First Call Cleaning & Restoration, Inc

First Call Cleaning & Restoration, Inc Services

Air Conditioning Duct Cleaning

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Air Conditioning Duct Cleaning untangles and cleans the air ducts and vents of an AC system, removing dust, mold, and debris to improve airflow, efficiency, and indoor air quality. The service typically involves inspection, cleaning of ducts, and sanitization.

Air Duct Cleaning Cost

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Air Duct Cleaning Cost refers to the price of cleaning the ducts and vents that move air through your home’s HVAC system, including inspection, cleaning of ducts, replacing filters if needed, and may vary by home size and accessibility.

Air Duct Cleaning Equipment

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Air Duct Cleaning Equipment refers to tools and machines used to clean household or commercial ductwork, including vacuums, brushes, and negative-pressure systems that remove dust, debris, mold, and allergens from the HVAC ducts and vents.

Air Filtration

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Air Filtration is a service that cleans indoor air by removing dust, pollen, odors, and pollutants using filters and sometimes advanced devices, improving air quality for healthier living or working spaces.

Air Handler

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Air Handler is a device that circulates indoor air by drawing in outside air, filtering it, cooling or heating it, and distributing it through ducts to keep rooms comfortable and well-ventilated.

Air Quality Testing

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Air Quality Testing checks the air you breathe to see if pollutants or dust are present. It involves collecting air samples, analyzing them in a lab, and reporting levels of particles, gases, and allergens so you can address any health or comfort concerns.

Air Scrubbers

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Air Scrubbers are systems that remove contaminants from indoor air, using filters and detectors to capture dust, smoke, odors, and chemicals, improving air quality in homes or workplaces; they involve installation, ongoing filtration, and maintenance.

Board Up Services

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Board Up Services offers rapid boarding of damaged or unsecured buildings to protect them from weather, vandals, and rodents, covering windows and openings with sturdy materials until repairs can be made.

Commercial & Residential

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Commercial & Residential is a service that handles building projects for both businesses and homes, including construction, remodeling, repairs, and property improvements, with plans, permits, and skilled tradespeople to fit client needs.

Commercial Buildings

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Commercial Buildings is a service that supports planning, designing, and managing office and retail spaces. It covers safety, energy efficiency, layout, construction, and upkeep to create functional, compliant, and attractive business environments.

Covid Disinfecting

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Covid Disinfecting is a cleaning service that uses approved disinfectants and methods to kill coronavirus on surfaces, equipment, and high-touch areas, reducing virus spread in homes or workplaces through thorough sanitation between uses or visits.

Crawl Space

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Crawl Space is a service that inspects and consolidates the area beneath a building, checking for moisture, mold, leaks, and ventilation issues, then provides fixes or recommendations to protect the structure and improve air quality.

Crawl Space Encapsulation

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Crawl Space Encapsulation is sealing and insulating a crawl space to keep moisture, pests, and temperature issues out. It involves sealing vents, applying vapor barrier plastic on floors and walls, sealing gaps, and sometimes dehumidification for a drier, healthier space.

Crawl Space Repair

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Crawl Space Repair fixes moisture, mold, and structural damage in under-house spaces. It involves inspecting for leaks, sealing vents and cracks, installing vapor barriers, improving drainage, and sometimes adding support or new insulation to keep the area dry and safe.

Crawlspace Encapsulation

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Crawlspace Encapsulation is a home improvement service that seals and vapor barriers the crawlspace to block moisture, pests, and odors. It involves sealing vents, cleaning, repairing any damage, installing a moisture barrier and often a dehumidification system for a dry, healthier space.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes or businesses after events like floods, fires, or storms. It involves removing water or debris, cleaning, sanitizing, drying, and coordinating with insurance to get spaces safe and usable again.

Disaster Restoration

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Disaster Restoration is a service that quickly helps recover from events like floods, fires, or storms by assessing damage, removing water or debris, cleaning, drying, repairing structures, and restoring belongings to their pre‑loss condition.

Disinfecting Services

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Disinfecting Services clean and sanitize surfaces to remove germs, bacteria, and viruses. It involves applying approved cleaners or disinfectants, wiping down high-touch areas, and following safety guidelines to reduce illness and maintain a hygienic environment.

Dryer Vent Cleaning

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Dryer vent cleaning removes lint and debris from the duct that vents a clothes dryer, improving safety and efficiency. It involves inspecting the vent, disconnecting the dryer, cleaning the duct with tools or vacuums, and ensuring proper airflow and vent seal.

Emergency Assistance

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Emergency Assistance is a quick, on-call service that helps you get urgent support, guidance, and access to essential resources during crises, such as medical, safety, or disaster situations, with fast response, clear instructions, and coordination as needed.

Emergency Services

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Emergency Services is a rapid response system that coordinates police, fire, and medical help for urgent, life-threatening situations, providing urgent dispatch, on-scene assistance, triage, and support to ensure safety and quick care.

Environmental Services

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Environmental Services helps protect and improve the surroundings by managing waste, cleaning streets, monitoring pollution, and ensuring safe water and air. It involves waste collection, recycling, sanitation, and environmental compliance for communities.

Facility Maintenance

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Facility Maintenance is a service that keeps buildings and their systems running smoothly. It involves routine inspections, repairs, cleaning, and preventive upkeep of plumbing, electrical, HVAC, safety features, and common areas to prevent problems and extend the life of the facility.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that helps restore homes after a fire, including cleaning soot and smoke, removing damaged materials, drying out water, and fixing structural and cosmetic damage to return the space to safe, functional condition.

Flooring

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Flooring is the service of installing or replacing the floor in a space, using materials like wood, tile, carpet, or vinyl. It involves measuring, preparing the subfloor, choosing a material, cutting, fitting, and finishing for a smooth, durable surface.

HVAC duct & vent cleaning

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HVAC duct & vent cleaning is a service to remove dust, debris, and mold from your home’s heating and cooling ducts and vents, improving airflow, indoor air quality, and system efficiency through professional cleaning and sanitizing.

HVAC duct & vent installation

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HVAC duct & vent installation is the service of placing and connecting the metal or flexible tubes that carry heated or cooled air throughout a building, including routing, sealing, and testing to ensure proper airflow and efficiency.

HVAC duct & vent repair

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HVAC duct & vent repair fixes leaks, holes, or loose connections in heating and cooling ducts and vents, restores proper airflow, improves efficiency, reduces noise, and ensures safe, clean air in your home.

HVAC system maintenance

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HVAC system maintenance is regular checkups and tune-ups for your heating, ventilation, and air conditioning to ensure it runs efficiently, safely, and reliably. It involves cleaning, inspecting components, replacing filters, and addressing small repairs before problems arise.

Heating system installation

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Heating system installation is the process of choosing and putting in a new heating unit for a home or building, including sizing, outfitting with ducts or radiators, connecting the boiler or furnace, vents, and testing to ensure safe, efficient operation.

Heating system maintenance

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Heating system maintenance is a service that checks and tunes your heater to run safely and efficiently. It typically includes cleaning parts, inspecting for wear, testing flames and pressure, replacing filters, and fixing minor issues to prevent breakdowns.

Heating system repair

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Heating system repair is fixing furnaces, boilers, or heat pumps to restore warmth. It involves diagnosing issues, replacing or repairing faulty parts, testing safety devices, and ensuring efficient, reliable operation and proper thermostat control.

Indoor Air Quality

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Indoor Air Quality measures and improves the air inside buildings by reducing pollutants, allergens, and moisture, and ensuring proper ventilation, filtration, and monitoring to create a healthier, more comfortable living or working environment.

Industrial Dryer Vent Cleaning

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Industrial Dryer Vent Cleaning removes lint and debris from commercial dryer vents to improve safety and efficiency, inspecting ducts, cleaning using ducts and tools, and testing airflow to prevent fires and reduce energy use.

Insurance Claims

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Insurance Claims is the process of requesting payment from an insurer after a loss or damage. It involves reporting the incident, documenting evidence, filing forms, and working with the insurer to review and payout or settle the claim.

Janitorial Cleaning

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Janitorial Cleaning is a service that keeps spaces tidy and hygienic, including routine tasks like sweeping, mopping, dusting, trash removal, restroom cleaning, and sometimes restocking supplies to maintain a clean, safe environment.

Janitorial Services

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Janitorial Services are professional cleaning tasks for buildings, including sweeping, mopping, dusting, trash removal, restroom sanitation, and basic upkeep to keep spaces tidy, hygienic, and presentable for occupants and visitors.

Mold Remediation Services

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Mold Remediation Services remove and clean mold from homes or buildings, inspect moisture problems, fix leaks, and restore damaged surfaces to improve air quality and prevent health issues.

Mold Spore

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Mold Spore is a service that detects and identifies mold particles in indoor air or surfaces, helping assess contamination levels, health risks, and guide cleanup or remediation steps.

Mold inspection

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Mold inspection is a service that checks a building for mold growth, moisture problems, and related health risks. A professional visits the site, looks for signs of mold, tests air and surfaces if needed, and suggests steps to fix leaks and prevent recurrence.

Oil Furnace Cleaning

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Oil Furnace Cleaning is a service that safely removes soot, dirt, and oil buildup from the furnace and vent system, checks for proper flame, and improves efficiency and safety by cleaning components, replacing filters, and ensuring proper operation.

Oil Furnaces

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Oil Furnaces is a home heating service that installs, repairs, and maintains oil-fired furnace systems, converting oil into heat for your home, checking safety, efficiency, filters, and performance to keep you warm.

Pipe Burst

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Pipe Burst is a service that detects and fixes damaged water pipes, preventing leaks and floods. It involves identifying the burst, shutting off water, repairing or replacing pipes, and testing for proper flow to restore safe, working plumbing.

Regular Janitorial Services

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Regular Janitorial Services are routine cleaning tasks for a space, including sweeping, vacuuming, mopping, trash removal, bathroom cleaning, dusting, and basic maintenance to keep environments tidy and hygienic on a consistent schedule.

Remodeling

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Remodeling is updating or changing a home or space to improve layout, style, or function. It involves planning, demolition, construction, installing new fixtures or materials, and finishing touches to refresh how a room or entire house looks and works.

Repair HVAC

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Repair HVAC is a service that fixes heating, ventilation, and air conditioning systems. It involves diagnosing problems, replacing faulty parts, cleaning components, and ensuring the system heats or cools your space efficiently and safely.

Residential Restoration

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Residential Restoration is the process of repairing and renewing a home after damage or wear, including assessing damage, cleaning, drying, repairing structure and systems, and replacing or restoring affected finishes to return the house to its pre-damage condition.

Return Air

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Return Air is a service that collects used or air from rooms and returns it to a system for filtration or cooling. It involves ducts, fans, and filters to move air back to a central unit for conditioning and recirculation.

Sewage cleanup

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Sewage cleanup is removing and cleaning up wastewater and contaminated debris from sewer spills, floods, or broken pipes, including safety steps, deodorizing, sanitizing surfaces, and restoring the affected area to a safe, usable condition.

Smoke Damage

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Smoke Damage is a cleaning and restoration service that removes smoke odor, soot, and staining after a fire, cleans affected items and surfaces, and restores air quality and visibility in the space.

Sterilization Services

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Sterilization Services provide processes to kill germs and remove bacteria from tools, surfaces, or rooms. It involves cleaning, using heat or chemicals, and validating effectiveness to prevent infection and ensure a safe, sterile environment.

Storm Damage

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Storm Damage is a service that assesses and repairs damage caused by storms, including checking roofs, windows, and structures, removing debris, and restoring safety and functionality after severe weather.

Vapor Barrier

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Vapor Barrier is a service that installs a moisture-resistant layer in walls or ceilings to prevent water vapor from seeping into building materials, reducing mold and rot. It involves inspecting, choosing the right barrier, and proper installation with sealing and testing.

Vent Covers

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Vent Covers is a service that provides and installs protective covers for home vents, helping to block dust, drafts, pests, and moisture while improving safety and airflow control in floors, walls, or ceilings.

Water Extraction

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Water Extraction is the process of removing water from a scene or material, such as soil, fabric, or spaces, using pumps or absorbent methods. It involves assessing the amount of water, selecting the right equipment, and safely removing and disposing of or drying it.

Water Heaters

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Water Heaters is a service that provides and maintains devices that heat and store hot water for your home, including installation, inspection, repair, and replacement as needed to ensure reliable hot water for showers, dishes, and baths.

Water Mitigation

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Water Mitigation is the process of reducing and removing water damage from a property. It involves stopping the source, drying affected areas, dehumidifying, sanitizing, and repairing or restoring structure and belongings to prevent further harm.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes standing water, dries the area, treats for mold, and repairs structure and belongings damaged by leaks, floods, or spills to restore safety and functionality.

Water damage-related mold removal

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Water damage-related mold removal is the process of cleaning up mold that grows after water damage, drying the area, removing spoiled materials, treating mold, and restoring your home to prevent health issues and future moisture problems.

First Call Cleaning & Restoration, Inc Reviews

Drew Barbour
Drew Barbour
5 ★★★★★
First Call Restoration was absolutely incredible to work with. After a tree fell on our garage, they took all of the guesswork out of dealing with the insurance claim. Filing a claim for the first time, especially for a large loss, was completely new and overwhelming to me, but they made the entire process clear, smooth, and stress free. They worked directly with our insurance adjuster, handled every detail, kept the project within budget, and addressed any surprises quickly and professionally. Communication was seamless throughout the entire project. Kelly, our project manager, was fantastic. Sam, the estimator, was responsive, knowledgeable, and easy to work with. Their response times were fast, and we always felt informed and taken care of. I highly recommend First Call Restoration for any insurance claim. They truly remove the confusion and stress from a complicated process, and I couldn’t be happier with the experience and results.
ann chapman
ann chapman
5 ★★★★★
First Call came highly recommended to me through a source I was confident in being trustworthy. Their technicians, Jose and Kenneth, were very professional, and we had a discussion of how they would proceed with two big dogs and four cats in the house. I work from home, so I was able to continue working while they cleaned the ducts. The technicians kept me informed of their progress and even showed me before and after pictures. The ducts looked new again. When the team completed their work, Jose set the thermostat at 70 degrees. Within 30 minutes, the warmth was evident, and I felt like I could breathe easier. The air felt clean. The temperature did not need to be adjusted from 70 degrees, which will ultimately reduce my power bill, and this house will be more energy efficient. Don't hesitate calling them.
Jon Litchfield
Jon Litchfield
5 ★★★★★
First Call did a great job with our crawlspace encapsulation. The workers stayed on schedule and were good to deal with. They suggested things during the sales process that I could do myself to keep the cost down, which was very helpful. Cost ended up being about half of the quote from one of the big basement companies that does a lot of advertising.
Canon Bowman
Canon Bowman
5 ★★★★★
Today 03/20/24 "First Call" arrived to clean our Heat/AC duct work & Dryer Vent. I just want to say how impressed we were with Kenneth and the crew that did the work. They all were so polite, respectful and through with their work. The workers were extremely clean and considerate with our home and furnishing. It was evident they were a first class operation and they intend to please us. Photos were taken before and after the work was complete. To every man who did the worked on our job today, Brandon in sales and Regina who scheduled this work, Job Well Done! How wonderful to do business with a company such as yours.
John
John
5 ★★★★★
First Call mold removal crew did a great job. They we fast and cleaned up the work area when they were done. All at a reasonable price. Of all the companies that I contacted (an who actually showed up) Jeremy Mentley of First Call was the most competent and knowledgeable representative. I would recommend First Call for mold removal. However, the restoration department quoted an extremely high estimate to restore the affect areas of our kitchen and living room which caused problems with acquiring approval of my Insurance Company. I was able to get another company to finish the work at half the cost.
Jo Zaski
Jo Zaski
5 ★★★★★
We have been in our home for 22 years and First Call Cleaning & Restoration came and cleaned and treated our ducts, dryer lines, returns today and did an amazing job. Regina was great to work with as our point of contact and their team worked very hard. Their vacuum equipment far surpassed the duct cleaning companies we used in the passed and they went above and beyond by treating our home like they would their own. They made repairs as they came up with our approval and there were no surprise charges. I really enjoyed working with them...they were courteous, very knowledgeable and reliable. I would definitely recommend them to anyone bothered by dust and organic growth in their HVAC units. Thank you very much!!!
Terri Loftin
Terri Loftin
5 ★★★★★
David and Sosa did an outstanding job - very professional. They explained the whole process as they went along. Very pleased with the outcome.
Reamey Winn
Reamey Winn
5 ★★★★★
My First Call experience was EXCELLENT. Two men arrived on time and began their work immediately. One man worked mostly inside the house and the other man worked mostly outside and in the crawl space. They had a plan and worked it well. I asked a few questions and they answered them all. Both were very friendly and courteous. After finishing all their work they vacuumed all the areas where they had worked and left my house spotless where they had worked. I can not say enough good things about First Call. I would highly recommend them to anyone.
Mike & Cindy T
Mike & Cindy T
5 ★★★★★
First Call dis an outstanding job cleaning our ducts. Their team arrived early to make sure the job was completed in one day. They were awesome!
Thomas King
Thomas King
5 ★★★★★
First Call recently did an encapsulation at my house and did an awesome job. The whole company top to bottom is very professional, knowledgeable, transparent, and easy to work with. They were able to answer every question I had. I would highly recommend them to anyone for any service that they offer!
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About First Call Cleaning & Restoration, Inc

First Call Cleaning & Restoration, Inc is a trusted fire damage restoration service located at 3205 Nc-62, Burlington, NC 27217. Serving both residential and commercial clients, the company specializes in comprehensive damage remediation and restoration, with a strong emphasis on rapid response, clear communication, and meticulous care. The team is equipped to handle a wide range of needs, including fire and smoke damage cleanup, water extraction and mitigation, mold remediation, and soot removal, ensuring that properties are restored to their pre-loss condition as efficiently as possible. In addition to emergency response, First Call offers a full spectrum of services designed to protect indoor environments and promote healthier air quality, such as air filtration, air scrubbers, and professional disinfection services, all performed with attention to safety and professional standards.

As part of its fire damage restoration offerings, First Call provides thorough assessment, board up services to secure properties, and structural repairs necessary to stabilize locations after incidents. The company also coordinates closely with insurance claims, helping clients navigate the often complex process so that projects stay on budget and on schedule. Their project managers and estimators work to minimize stress for homeowners and business owners alike, keeping communication seamless and transparent from initial contact through project completion. This commitment to client experience is reinforced by positive testimonials that highlight responsiveness, professionalism, and reliable workmanship.

First Call supports a broad array of services that complement fire and water restorations, including air duct cleaning, HVAC duct and vent cleaning, and indoor air quality improvements. With offerings such as crawl space encapsulation and encapsulation-related repairs, they address moisture concerns at the source to prevent future damage. Their capabilities extend to commercial and residential facilities, including commercial buildings, facility maintenance, and janitorial cleaning services, ensuring that both occupied spaces and vacated properties are treated with the same level of care. The firm uses industry-standard equipment and proven methods for air quality testing, environmental services, and sterilization to deliver safer, cleaner environments. By prioritizing customer education, upfront pricing, and meticulous project management, First Call aims to relieve the burden of restoration while delivering durable, high-quality results that restore comfort, safety, and peace of mind for clients in Burlington and the surrounding area.

Air Duct Cleaning Service

Professional Air Duct Cleaning Service by First Call Cleaning & Restoration, Inc in Burlington, NC. Improve indoor air quality, remove dust and contaminants, and boost HVAC efficiency with expert cleaning and thorough sanitization.

Fire Damage Restoration Service

First Call Cleaning & Restoration, Inc offers expert Fire Damage Restoration in Burlington, NC, efficiently cleaning, deodorizing, and restoring your property to pre-loss condition with compassionate, dependable service.

Water Damage Restoration Service

First Call Cleaning & Restoration, Inc in Burlington, NC offers reliable water damage restoration services to quickly assess, extract water, dry, and restore homes or businesses after flooding, leaks, or storms with rapid, professional care.

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