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One Step Ahead Rug & Carpet Cleaning, Inc

One Step Ahead Rug & Carpet Cleaning, Inc in Burlington, NC offers expert fire damage restoration and comprehensive cleaning services from 2309 Airpark Dr, within Resolute Elevator LLC.

Fire Damage Restoration Service at 2309 Airpark Dr in Burlington, NC 27215

Operational
★★★★☆
Rating: 4.0 based on 7 reviews
Address: 2309 Airpark Dr, Burlington, NC 27215
Located in: Resolute Elevator LLC
Phone: 13365700544
Emails:
Alan Hevener (Owner) - [email protected]
Amber Mcclure (Office Manager) - [email protected]
Andy West (Owner) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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One Step Ahead Rug & Carpet Cleaning, Inc

One Step Ahead Rug & Carpet Cleaning, Inc Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is a round-the-clock service that quickly detects and responds to urgent incidents, providing rapid support, guidance, and coordination to ensure safety, minimize damage, and restore normal operations as soon as possible.

24/7 Disaster Response

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24/7 Disaster Response is a round-the-clock service that provides immediate help after disasters, including emergency contact, rapid assessment, on-site support, coordination with responders, safety guidance, and ongoing recovery assistance until normal operations resume.

Air Duct Cleaners

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Air Duct Cleaners is a service that removes dust, debris, and contaminants from your home or business ventilation ducts and HVAC system to improve airflow, indoor air quality, and efficiency with specialized equipment and protocols.

Air Duct Cleaning Services

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Air Duct Cleaning Services cleans the ductwork and vents of a home or building to remove dust, dirt, mold, and debris, improve airflow, reduce odors, and support better indoor air quality; technicians inspect, clean, and seal ducts as needed.

Appliance Repair

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Appliance Repair is fixing household machines like refrigerators, washers, ovens, and dryers when they break. Technicians diagnose issues, replace parts, and test the appliance to make sure it runs safely and correctly again.

Basement Flood

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Basement Flood is a service that helps prevent or fix water flooding in basements. It includes assessment, drainage and sump system setup or repair, waterproofing, and moisture control to keep basements dry and safe.

Black Mold

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Black Mold is a service that tests for and identifies harmful mold growth in buildings, removes contaminated material, and provides cleaning, remediation steps, and advice to prevent future mold issues, ensuring safer indoor air.

Blood Cleanup

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Blood Cleanup is a professional service that safely removes blood and bodily fluids from scenes, following safety and sanitation rules. It involves assessment, containment, disinfection, odor control, waste disposal, and proper documentation to protect people and property.

Board Up & Tarp Over Services

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Board Up & Tarp Over Services provide quick temporary protection after damage by securing broken windows or doors with boards and tarps to prevent weather exposure, theft, and further harm until permanent repairs can be made.

Ceiling Water Damage

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Ceiling Water Damage is a service that inspects, detects, and repairs leaks and stains from water above your ceiling, removing damaged material, drying the area, and restoring or replacing ceiling parts to prevent mold and further damage.

Clean And Sanitary

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Clean And Sanitary is a service that thoroughly cleans and disinfects spaces, using safe cleaning products to remove dirt and germs, sanitize surfaces, and ensure a fresh, hygienic environment for residents or workers.

Clean Up

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Clean Up is a service that helps tidy a space by removing clutter, cleaning surfaces, and organizing items to make the area neat, safe, and easier to use.

Cleaning And Sanitizing

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Cleaning and sanitizing is the process of removing dirt and germs from surfaces to make them safe and hygienic. It involves wiping or washing away visible dirt, then applying disinfectants to kill bacteria, viruses, and other contaminants.

Commercial And Residential

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Commercial And Residential is a service that handles building, managing, or improving spaces used for business or living, including construction, renovation, maintenance, and property management to meet safety, efficiency, and aesthetic goals.

Commercial Property

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Commercial Property is a service that helps you buy, sell, or manage business real estate like offices, shops, or warehouses, including advice on leases, valuations, and market trends to support property decisions for businesses.

Content Pack Out, Cleaning, Restoration And Return

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Content Pack Out, Cleaning, Restoration And Return is a service that safely removes and inventories your belongings, cleans and repairs items as needed, and returns them to you in good condition after restoration.

Crawl Space Mold Remediation

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Crawl Space Mold Remediation is a service that removes mold from damp crawl spaces, dries the area, treats surfaces to prevent mold return, and repairs or improves ventilation to keep the space dry and safe for occupants.

Detailed Cleaning Services

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Detailed Cleaning Services is a thorough cleaning service that goes beyond surface tidying. It involves deep cleaning rooms, furniture, fixtures, and hard-to-reach areas, using specialized equipment and steps to remove dirt, dust, and grime for a spotless result.

Disaster Recovery

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Disaster Recovery is a plan and set of steps to restore IT systems, data, and operations after a disruption like a natural disaster or cyberattack, including backups, failover, communication, and testing to quickly resume normal services.

Disaster Restoration

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Disaster Restoration is a service that quickly repairs and cleans up damage after events like floods, fires, or storms, removing water, drying areas, removing debris, fixing structural damage, and restoring homes or businesses to safe, pre-loss condition.

Disaster Strikes

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Disaster Strikes is a service that prepares you for emergencies by offering quick guides, practical steps, and checklists for staying safe, protecting loved ones, and recovering after events like storms, floods, or fires.

Drain Backup

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Drain Backup is a service that safely removes and stores your bathroom or drainage backups, capturing and preserving them for inspection, insurance, or repair work while ensuring your space stays clean and functional during the process.

Emergency Home Restoration

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Emergency Home Restoration is a rapid service that helps repair and recover homes after damage from events like fires, floods, or storms. It includes immediate safety steps, damage assessment, water or debris removal, temporary protection, and planning for full restoration.

Entire Dry

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Entire Dry is a service that cleans and removes moisture from a space, drying out rooms, walls, and structures to prevent mold, water damage, and odors. It involves thorough inspection, targeted drying, dehumidification, and monitoring until dry.

Finish Restoration Services

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Finish Restoration Services helps restore damaged buildings after events like floods, fires, or storms. It involves assessment, cleaning, drying, repairs, and rebuilding to return spaces to their pre-damage condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up smoke and soot, removes damaged materials, and repairs structure and contents after a fire. It includes safety assessments, debris removal, cleaning, deodorizing, and restoring buildings to usable condition.

Flood Damage

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Flood Damage is a service that assesses and repairs water-related damage from floods, leaks, or storms. It involves inspection, water extraction, drying, mold prevention, and restoring damaged structures and belongings to safe, usable condition.

Flood Restoration

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Flood Restoration is a service that removes water, dries out buildings, and restores damaged floors, walls, and belongings after a flood. It involves assessment, water extraction, drying, cleaning, sanitizing, and repair to prevent mold and further damage.

Full Service Reconstruction

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Full Service Reconstruction is a comprehensive repair and rebuilding solution that covers planning, design, and execution to restore a space or structure. It includes assessment, demolition, reconstruction, finishes, and project management from start to finish.

General carpet cleaning

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General carpet cleaning is a service that removes dirt, stains, and odors from carpets using cleaning solutions, vacuuming, pre-treatments, and possibly steam or hot water extraction to refresh and prolong carpet life.

Hard Surface Cleaning

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Hard Surface Cleaning is a cleaning service that removes dirt, grime, and stains from hard floors and surfaces like tile, concrete, wood, and countertops using brushes, vacuums, and cleaners to leave them clean, sanitized, and shiny.

Hazardous Materials

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Hazardous Materials is a service that identifies, handles, stores, and removes dangerous substances safely. It involves risk assessment, proper packaging, protective gear, specialized cleanup, and compliant disposal to protect people and the environment.

Home Maintenance

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Home Maintenance is a service that helps you keep your house in good shape by inspecting, fixing, and preventing issues like leaks, squeaks, and worn-out parts; it covers routine tasks, seasonal checks, and small repairs to maintain safety and value.

Home Renovations

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Home Renovations is a service that improves and updates a home. It involves planning and carrying out changes to rooms, kitchens, bathrooms, or exteriors—upgrading finishes, layouts, and fixtures to boost comfort, efficiency, and value.

Home Repairs

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Home Repairs is a service that fixes and maintains your house, handling tasks like patching walls, fixing leaks, unclogging drains, repairing doors, and keeping systems working, so your home is safe, comfortable, and up to date.

Home Restoration & Reconstruction

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Home Restoration & Reconstruction is a service that repairs and rebuilds a damaged home, restoring structure, safety, and livability after events like fire, water, or storms. It includes assessment, cleanup, repair work, and finishing touches to return the home to pre-loss condition.

Hot Water Extraction

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Hot Water Extraction is a cleaning method that uses hot water and a cleaning solution to loosen dirt, then vacuuming it up. A machine sprays water, agitates the carpet, and removes stains and moisture, leaving the area cleaner and drier.

House Cleaning Services

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House Cleaning Services provide professional cleaning for homes, including dusting, vacuuming, mopping floors, wiping surfaces, cleaning bathrooms and kitchens, and organizing spaces to keep your home tidy and hygienic.

Household Cleaning

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Household Cleaning is a service that helps tidy and sanitize your home, including dusting, vacuuming, mopping floors, wiping surfaces, cleaning bathrooms and kitchens, and organizing spaces to keep your living area fresh and orderly.

Indoor Air Pollution

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Indoor Air Pollution refers to the quality of air inside buildings and homes, caused by dust, mold, smoke, chemicals, and other pollutants. It involves monitoring, reducing exposure, improving ventilation, and using cleaner products to keep indoor air safe for people.

Indoor Air Quality

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Indoor Air Quality measures and improves the air inside buildings by monitoring pollutants, humidity, and ventilation, then using filtration, ventilation adjustments, and mitigation strategies to keep air safe and comfortable for occupants.

Insurance Claims

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Insurance Claims is a service that helps you report and process a loss or damage to an insured item, assess the claim, gather necessary documents, determine coverage, and arrange payout or repairs.

Maid Service

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Maid Service is a home cleaning service where professionals tidy rooms, dust, vacuum, mop floors, and handle chores like kitchen and bathroom cleaning to keep your living space neat and comfortable.

Meth Lab Cleanup

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Meth Lab Cleanup is a service that safely decontaminates and restores a property after illegal meth production, removing hazardous chemicals, cleaning surfaces, testing for residues, and ensuring the home is safe for occupancy again.

Mold Remediation Cleaning

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Mold Remediation Cleaning is a professional service that removes mold growth, cleans affected surfaces, and repairs water damage to restore a safe, mold-free indoor environment.

Mold inspection

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Mold inspection is a service that checks a home or building for mold growth, moisture problems, and hidden leaks. It usually includes a visual check, moisture measurements, and may involve taking samples to identify mold types and suggest remediation steps.

Natural Disaster

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Natural Disaster is a safety-focused service that explains types of natural calamities (like earthquakes, floods, hurricanes) in simple terms and provides basic guidance on keeping people and property safe, including preparedness steps and emergency actions.

Odor Control

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Odor Control is a service that reduces unpleasant smells in an area by identifying sources, applying cleaners or inhibitors, and using ventilation or filtration to keep the air fresh and safe for occupants.

Odor Removal Services

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Odor Removal Services is a professional service that eliminates unpleasant smells from homes or spaces using cleaning, air treatment, and deodorizing methods to restore fresh air and improve overall indoor quality.

Pipe Burst

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Pipe Burst is a service that detects and repairs damaged water pipes to stop leaks, prevent flooding, and restore water flow. It involves inspection, locating the burst, repairs or replacement, and quality testing to ensure safety and functionality.

Property Reconstruction

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Property Reconstruction helps restore and rebuild a home or building after damage, focusing on assessing losses, planning repairs, sourcing materials, and coordinating trades to bring the property back to its prior condition safely and efficiently.

Property Restoration

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Property Restoration helps recover a damaged home or building by cleaning, drying, fixing, and replacing structural parts, contents, and systems after events like fire, flood, or mold, restoring safety, usability, and value.

Rapid Structural Drying

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Rapid Structural Drying is a fast, targeted process that removes moisture from buildings after leaks or floods using high-efficiency equipment and techniques to prevent damage, mold, and delays, while restoring dryness safely and quickly.

Remodeling

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Remodeling is updating and improving an existing space, like a home or room. It involves planning changes, renovating structures, updating plumbing or electrical, choosing finishes, and making the area more functional and appealing.

Residential Cleaning And Restoration

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Residential Cleaning And Restoration is a home cleaning and repair service that takes care of dirt, stains, and wear, restoring rooms and surfaces to their original condition after damage, with cleaning, sanitizing, odor removal, and minor repairs.

Restoration Specialists

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Restoration Specialists is a service that repairs and restores damaged buildings, artifacts, or systems after incidents like water, fire, or mold. It involves assessment, cleaning, drying, repairs, and prevention to return items or spaces to their original condition.

Roof Tarp

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Roof Tarp is a service to cover and protect a damaged roof with a waterproof tarp, securing edges and seams, to prevent leaks while permanent repairs are planned or completed.

Rug Washing

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Cleaning oriental rugs and area rugs with a special rug washing system

Price: $3.50

Soot And Smoke Damage

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Soot and Smoke Damage service cleans up and restores spaces after fires, removing soot, smoke odors, and residue, repairing damage, and restoring surfaces, HVAC, and belongings to safe, usable condition.

Spot And Stain Removal

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Spot And Stain Removal is a cleaning service that targets specific marks on fabrics, carpets, or upholstery. It involves inspecting the stain, applying appropriate stain-fighting solutions, treating the spot, blotting or rinsing, and finishing to restore a clean look.

Spring Cleaning

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Spring Cleaning is a home cleaning service that refreshes living spaces by tidying, dusting, vacuuming, mopping, organizing closets, and deep-cleansing areas to remove dirt, clutter, and odors for a fresher, tidier home.

Sump Pump Failure

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A Sump Pump Failure service helps detect, diagnose, and fix why a sump pump isn’t removing water as it should, including checking power, switch, float, and discharge, and repairing or replacing components to prevent basement flooding.

Tile & Grout Cleaning

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Tile & Grout Cleaning is a cleaning service that deep-cleans tiled floors and walls, removing dirt, stains, and grime from the tile surfaces and the grout lines to restore a fresh, like-new appearance.

Total Reconstruction

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Total Reconstruction is a service that helps rebuild or repair complex structures, systems, or plans after damage or change. It involves assessment, planning, and executing steps to restore function, layout, and stability to the original or improved state.

Trauma Scene Cleaning

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Trauma Scene Cleaning is a professional service that safely cleans and restores areas after incidents like accidents or violence. Technicians remove biohazards, disinfect surfaces, deodorize, and dispose of waste following strict safety guidelines.

Trauma Scene Restoration

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Trauma Scene Restoration is a service that carefully preserves and cleans up a traumatic event site, documenting details, removing hazards, and restoring safety while collecting evidence for investigators and supporting affected people and property owners.

Upholstery cleaning

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Upholstery cleaning is a service that cleans fabric and padding on furniture like sofas and chairs. It involves removing dirt, stains, odors, and allergens using vacuuming, spot treatment, and gentle cleaning methods to refresh and protect the fabric.

Water Damage Restoration Professionals

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Water Damage Restoration Professionals provides expert cleanup, drying, and repair after leaks, floods, or spills, including assessing damage, removing water, drying structures, sanitizing, and restoring carpets, walls, and belongings to their pre-loss condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes affected areas, conducts mold prevention, and repairs damaged structures and materials to restore a home or business after leaks, floods, or spills.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold growth caused by water problems, drying the area, removing contaminated materials, treating with antimicrobial products, and restoring safety to protect indoor air quality.

Water damage-related pest control

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Water damage-related pest control helps restore a flooded area by removing excess moisture and repairing damage, then treating for pests like insects and mold that thrive after water exposure to protect your home and prevent further issues.

One Step Ahead Rug & Carpet Cleaning, Inc Reviews

Dallasine Bynum
Dallasine Bynum
3 ★★★☆☆
Stanley Steemer does not know what a favor they did me today. First they messed up my scheduled appointment and when I called to see when they would be arriving the person taking the call was unprofessional and rude. I called Rainbow and spoke with someone very professional and she was able to get me an appointment same day. The team, Clinton and Donnell, came and when they finished my carpets looked like brand new. Stanley Steemer NEVER did the job Rainbow International of Alamance Cty did today. I will recommend this company to any and all. Great job!! Thank you.
Francisco Medrano
Francisco Medrano
5 ★★★★★
Its a wonderful company. I've seen townsend restoration, servpro , Disaster one, and afterdisater. And i can tell you none of the other restoration companies come close to Rainbow. They Have a respectful and honorable owner. What he says he does it. And is willing to help and understand the client in the worst time. I would recommend this restoration company to anyone. They are wonderful people. Just give them a Call when you have a water leak damage , smoke or fire.
Tina
Tina
1 ★☆☆☆☆
Company refused to even give me an estimate unless I was going to use them because it costs their company money to come out.... I am speechless...
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About One Step Ahead Rug & Carpet Cleaning, Inc

One Step Ahead Rug & Carpet Cleaning, Inc is a Fire Damage Restoration Service operating from 2309 Airpark Dr, Burlington, NC 27215, located within Resolute Elevator LLC. This company serves both residential and commercial clients with a comprehensive approach to cleaning, restoration, and recovery after fire, water, and related emergencies. The team emphasizes prompt, professional service, available around the clock to address urgent needs and minimize secondary damage. Their scope extends beyond basic cleaning to include full-service restoration that begins with immediate response and ends with thorough reconstruction and return to pre-loss conditions.

In the realm of carpet cleaning and upholstery care, One Step Ahead offers a broad set of services designed to restore the aesthetic and sanitary quality of interiors. They perform general carpet cleaning, hot water extraction, and stain removal, along with upholstery cleaning to revive fabrics affected by smoke, soot, or water intrusion. The company also handles hard surface cleaning and tile & grout care to improve overall indoor cleanliness and air quality. Their cleaning services emphasize sanitation, odor control, and restoring a healthy indoor environment for occupants.

Building restoration and content recovery are core capabilities for One Step Ahead, which provides disaster recovery and disaster restoration services following fires, floods, or other events. The team coordinates content pack out, cleaning, and restoration and return of belongings when possible, as part of a holistic property restoration plan. They offer full service reconstruction, property restoration, and rapid structural drying to stabilize structures and prevent further deterioration. In addition, they provide board up and tarps over services to secure properties and protect against weather or intrusions during the restoration process.

One Step Ahead also addresses water damage and related hazards, including basement floods, ceiling water damage, sump pump failures, pipe bursts, and drain backups. They provide water damage restoration professionals who manage the cleanup, mold remediation cleaning, and moisture control necessary to prevent mold growth and preserve indoor air quality. Their services extend to hazardous materials handling, mold remediation cleaning, and odor removal to create a safe living or working environment after water or fire incidents.

With a focus on both residential cleaning and restoration and commercial property services, the company emphasizes a customer-centric approach to insurance claims, documentation, and responsive communication. They strive to deliver detailed cleaning services, finish restoration services, and total reconstruction when needed, ensuring that each project is managed with care, precision, and adherence to industry standards. Local references and feedback suggest a commitment to professionalism and reliable response times, especially in urgent scenarios where customers require immediate action and clear, compassionate assistance during challenging times.

Additional capabilities include air duct cleaning services and air duct cleaners to improve indoor air quality after events that affect air systems. They also offer odor control, smoke and soot damage cleanup, and trauma scene cleaning and restoration when applicable, while maintaining a focus on safety, thoroughness, and respectful service. The company’s aim is to restore comfort, safety, and normalcy to homes and businesses affected by disasters, with a comprehensive suite of cleaning, restoration, and reconstruction offerings tailored to each unique situation.

Carpet Cleaning Service

One Step Ahead Rug & Carpet Cleaning, Inc in Burlington, NC offers professional carpet cleaning services using eco-friendly, powerful extraction methods to remove stains, odors, and dirt, restoring freshness and prolonging carpet life.

Building Restoration Service

One Step Ahead Rug & Carpet Cleaning, Inc offers expert building restoration services in Burlington, NC, restoring structures after fire, water, or mold damage with precision, speed, and local care for property preservation and peace of mind.

Water Damage Restoration Service

One Step Ahead Rug & Carpet Cleaning, Inc in Burlington, NC offers expert water damage restoration, quick water extraction, thorough drying, deodorization, and mold prevention to restore your home safely and efficiently.

Fire Damage Restoration Service

One Step Ahead Rug & Carpet Cleaning, Inc offers expert Fire Damage Restoration in Burlington, NC, swiftly assessing damage, securing property, and restoring structure and textiles with proven techniques, cleaning soot, deodorizing, and renewing your home’s comfort and safety.

Upholstery Cleaning Service

One Step Ahead Rug & Carpet Cleaning, Inc in Burlington, NC offers professional upholstery cleaning to remove tough stains, eliminate odors, and restore fabric softness with safe, eco-friendly solutions and fast-drying results.

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