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Emergency Restoration Xperts (ERX)

Emergency Restoration Xperts (ERX) provides comprehensive fire damage restoration services at 7929 Statesville Rd, Charlotte, NC, covering 115 specialized solutions.

Fire Damage Restoration Service at 7929 Statesville Rd in Charlotte, NC 28269

Operational
★★★★☆
Rating: 4.4 based on 301 reviews
Address: 600 Phillip Davis Dr, Charlotte, NC 28217
Phone: 17043171738
Emails:
Amber Monteith (Business Owner) - [email protected]
Andrew Thigpen (Senior Estimator) - [email protected]
April Delancey (Marketing Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Emergency Restoration Xperts (ERX)

Emergency Restoration Xperts (ERX) Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is a round-the-clock service that quickly detects, assesses, and responds to urgent incidents, providing rapid support, coordination, and communication to protect people, property, and operations anytime, anywhere.

24/7 Availability

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24/7 Availability means our service is accessible any time, day or night. You can get help, support, or access resources whenever you need, with round-the-clock responsiveness, fast responses, and continuous monitoring to prevent downtime.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services provide rapid, around-the-clock help to limit damage from events like floods, fires, or storms. Teams assess, secure, remove water or debris, and start recovery, repairs, and cleanup right away to restore your property.

Air Sampling

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Air Sampling is the process of collecting small amounts of air to test what’s in it, like dust, chemicals, or microbes. It involves using devices to capture air over a period, then analyzing the samples in a lab to assess air quality and potential health risks.

Air Scrubbers

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Air Scrubbers are devices that filter and clean air by removing dust, pollutants, and odors. They use filters and sometimes activated carbon or UV light to improve indoor air quality, often part of ventilation or industrial spaces to reduce contaminants.

Air Scrubbing

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Air Scrubbing is a service that cleans and filters air to remove dust, pollutants, odors, and harmful particles, using filtration, filters, scrubbers, and filtration systems to improve indoor air quality for homes or workplaces.

Applied Microbial Remediation

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Applied Microbial Remediation is a service that uses safe microbes to break down and remove pollutants from soil, water, or air, cleaning contamination. It involves assessing the site, applying beneficial microbes, monitoring progress, and ensuring safety.

Applied Structural Drying Technician

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Applied Structural Drying Technician is a professional trained to quickly dry and restore water-damaged buildings, using specialized equipment, moisture meters, and step-by-step methods to prevent further damage and mold growth while ensuring safe, effective recovery.

Assessment And Planning

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Assessment And Planning is a service that helps identify needs, goals, and current status, then creates a practical plan with steps, timelines, and resources to improve outcomes and guide implementation.

Assessment Of The Damage

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Assessment Of The Damage is a service that checks and documents the extent of harm or loss after an incident, determines causes, and estimates repair needs and costs to guide recovery decisions.

Bathroom Repair

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Bathroom Repair is a service that fixes and restores bathrooms, including plumbing leaks, broken fixtures, tiles, grout, waterproofing, and minor renovations to improve function and safety.

Board Up

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Board Up is a service that quickly boards up broken or exposed areas of a building to protect it from weather, vandalism, and pests, then secures or coordinates repairs to restore safety and security after damage or construction.

Boarding Up

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Boarding Up is a home repair service that quickly covers broken windows or doors with sturdy boards to protect your property from weather, intruders, and further damage, usually followed by scheduling permanent fixes.

Building Solutions

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Building Solutions is a service that helps plan, design, and construct buildings or upgrades. It includes project planning, budgeting, coordinating trades, sourcing materials, overseeing safety, and ensuring the final structure meets requirements.

Burst Pipes

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Burst Pipes is a repair service for damaged water pipes, fixing breaks, leaks, and bursts quickly to stop flooding. It involves locating the problem, shutting off water, replacing or repairing pipes, and testing the system to prevent future bursts.

Bursting Pipes

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Bursting Pipes is a service that fixes burst or leaking water pipes in homes or buildings, preventing flooding. Technicians locate the break, shut off water, replace or repair damaged sections, test for leaks, and restore normal water supply.

Cleaning & Disinfecting

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Cleaning & Disinfecting cleans surfaces to remove dirt, germs, and odors, then uses approved disinfectants to kill lingering bacteria and viruses, helping keep spaces safe and fresh through regular wiping, sanitizing touchpoints, and proper cleaning routines.

Cleaning And Deodorization

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Cleaning and Deodorization is a service that removes dirt, grime, and odors from rooms or items, using cleaning products, tools, and freshening agents to make spaces feel fresh, clean, and smelling pleasant.

Cleaning And Restoration

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Cleaning And Restoration is a service that cleans, repairs, and restores damaged or worn items and spaces, using cleaning, deodorizing, drying, and refurbishing methods to return them to good condition and appearance.

Cleaning And Sanitation

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Cleaning And Sanitation is a service that removes dirt, germs, and waste from spaces like homes or workplaces. It includes dusting, vacuuming, mopping, sanitizing surfaces, waste disposal, and keeping areas clean, safe, and hygienic.

Cleaning Commercial/Residential

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Cleaning Commercial/Residential is a service that tidies and sanitizes spaces, including offices and homes. It involves dusting, vacuuming, washing surfaces, trash removal, and sometimes window cleaning, organizing, and basic upkeep to maintain a neat, healthy environment.

Cleaning Up

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Cleaning Up is a service that helps tidy a space by removing clutter, cleaning surfaces, and organizing items to create a neat, orderly, and safer environment.

Cleanup Construction

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Cleanup Construction is a service that clears debris, dust, and leftover materials from a construction site, organizes waste, and cleans surfaces to make the area safe and ready for use, with final touches like sweeping and disposal.

Commercial Crisis Recovery

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Commercial Crisis Recovery helps businesses recover after a downturn or crisis by assessing damage, securing cash flow, restructuring operations, rebuilding customer confidence, and implementing practical steps to resume growth and stability.

Commercial Damage Restoration

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Commercial Damage Restoration is a service that fixes and restores business properties after events like water, fire, or storm damage. It includes assessment, cleanup, drying, repairs, and preventative steps to return the building to safe, usable condition.

Commercial Property

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Commercial Property is a service that helps clients buy, sell, lease, or manage business buildings like offices, shops, and warehouses, including valuations, inspections, negotiations, and paperwork to support profitable, compliant property transactions.

Commercial Structural

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Commercial Structural is a service that designs and analyzes the load-bearing framework of business buildings, ensuring safe, compliant, and efficient steel, concrete, or hybrid structures from concept to final construction.

Complete Rebuilds

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Complete Rebuilds are full overhauls of a project, replacing major components from core structure to features. It involves assessing needs, planning a complete redesign, rebuilding code or assets, testing, and delivering a fresh, working version.

Complete Restoration

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Complete Restoration is a full-service repair and recovery solution that assesses damage, cleans and restores items, and returns them to working or original condition, handling cleaning, repairs, and preservation from start to finish.

Comprehensive Assessment

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Comprehensive Assessment is a detailed check of your needs, strengths, and goals. It usually includes interviews, surveys, and evaluation of skills and health to create a personalized plan and identify the right support options.

Construction & Repairs

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Construction & Repairs is a service that builds, fixes, and maintains buildings and spaces, including tasks like installing, renovating, and repairing structures, utilities, and fixtures to keep homes, offices, or facilities safe and functional.

Contents And Structural Cleaning

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Contents And Structural Cleaning is a service that cleans and organizes a space’s items and surfaces, including removing dust, wiping down fixtures, sorting belongings, and tidying shelves or rooms to improve order and cleanliness.

Contents Restoration

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Contents Restoration is a service that recovers lost or deleted data from devices like phones, computers, or drives. It involves scanning storage, identifying retrievable files, and restoring them to working condition, often with safeguards to prevent further loss.

Corporate Restoration

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Corporate Restoration is a service that helps businesses recover from disruptions by assessing damages, planning fixes, coordinating resources, and implementing steps to resume normal operations efficiently and safely.

Covid - 19 Cleaning

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Covid-19 Cleaning is a professional cleaning service that disinfects spaces to reduce the risk of coronavirus transmission, using approved cleaners, trained staff, and safety protocols to sanitize high-touch surfaces, rooms, and common areas.

Covid-19 Sanitation

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Covid-19 Sanitation is a cleaning service that disinfects surfaces and spaces to reduce the risk of spreading coronavirus, using approved sanitizers, proper PPE, and safety practices. It targets high-touch areas and aims for a clean, safer environment.

Damage Assessment

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Damage Assessment is a service that evaluates and documents the extent of harm to property or people after an incident. It involves inspecting damage, recording findings, estimating repair or replacement costs, and providing a clear report for insurance or remediation decisions.

Debris Removal

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Debris Removal is a service that clears unwanted debris, trash, and rubble from a property. It involves assessing the area, safely collecting and hauling away items, and disposing of or recycling them according to local rules.

Dehumidification & Drying

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Dehumidification & Drying removes excess moisture from air and materials to prevent mold, odor, and damage. It involves measuring humidity, using drying equipment like dehumidifiers and fans, and drying spaces or items evenly until safe moisture levels are reached.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes and businesses after events like fires, floods, or storms. It involves assessing damage, removing debris, drying and sanitizing spaces, and coordinating repairs to make spaces safe and livable again.

Disaster Recovery

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Disaster Recovery is a service that helps you quickly restore IT systems and data after incidents like outages or disasters, by planning, backing up data, duplicating critical systems, and outlining steps to recover with minimal downtime and data loss.

Disaster Response

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Disaster Response is a service that helps communities recover after emergencies by coordinating rescue, medical aid, shelter, food, and supplies, organizing volunteers, and communicating safety information to speed relief and support recovery efforts.

Disaster Restoration

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Disaster Restoration is a service that quickly helps recover and repair homes or buildings after events like floods, fires, or storms. It involves assessing damage, removing water or debris, drying, cleaning, deodorizing, and restoring structures and contents to their pre-event condition.

Document Restoration

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Document Restoration is a service that repairs and preserves damaged papers, making faded text readable and pages whole again. It involves cleaning, flattening, repairing tears, restoring handwriting or print, and digitizing for long-term preservation.

Dry Walls

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Dry Walls is a service that fixes or finishes interior walls using finished plaster or drywall panels, then muds, sands, and paints them for a smooth, clean surface ready for decorating and use.

Electrical Work

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Electrical Work is getting, installing, repairing, or updating electrical systems for homes or businesses, including wiring, outlets, lighting, circuit breakers, and safety checks to ensure devices work correctly and safely.

Electronics Cleaning

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Electronics Cleaning is a service that safely removes dust, grime, and residue from electronic devices and their components, using gentle, non-conductive cleaners and tools to improve performance and extend life without damaging delicate parts.

Emergency Response

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Emergency Response is a fast, organized service that provides immediate aid during crises, including rapid assessment, rescue, medical care, and coordination with authorities to protect people and minimize harm.

Emergency Response Restoration

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Emergency Response Restoration is a fast, on-site service that quickly mitigates damage from fires, floods, or storms, secures the area, stops further harm, and begins cleanup, assessment, and temporary fixes to restore safety and prepare for full recovery.

Emergency Support

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Emergency Support is a rapid help service that provides urgent assistance, guidance, and access to responders during crises, disasters, or medical emergencies, including immediate advice, coordination, and safety steps until professional help arrives.

Environmental Cleaning

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Environmental Cleaning is the practice of keeping places clean and safe by removing dirt, germs, and pollutants from surfaces, air, and water through cleaning, sanitizing, proper waste handling, and routine upkeep to protect health and comfort in homes, workplaces, and public areas.

Fine Art Restoration

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Fine Art Restoration is the careful repair and cleaning of damaged paintings or sculptures to restore their original look, texture, and color, using gentle techniques, materials, and expert conservation methods to preserve the artwork for future generations.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes soot, debris, and water damage after a fire, then cleans, deodorizes, restores damaged materials, and rebuilds structure to return a home to its pre-fire condition.

Flooded Home

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Flooded Home is a service that helps restore a house after water damage, including assessing the flood, pumping out water, drying and dehumidifying, cleaning, sanitizing, repairing damaged walls and floors, and preventing mold.

Foundation Repair

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Foundation Repair is fixing the base of a building when it cracks, settles, or shifts. It involves assessing damage, stabilizing the footing, lifting or leveling the structure, and preventing future movement to protect doors, windows, and the overall home.

Frozen Pipes

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Frozen Pipes is a service that detects and prevents burst pipes by insulating, heating, and thawing pipes to stop freezing, avoid damage, and restore water flow, usually with inspections, recommendations, and repairs.

Full Reconstruction Services

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Full Reconstruction Services provides comprehensive rebuilding after damage, handling assessment, planning, removal, and replacement of structures, utilities, and interiors to restore a home or building to its pre-damage condition.

Healthcare Services

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Healthcare Services is the care and support people receive to stay healthy. It includes medical checkups, diagnosis, treatment, prevention, and patient education provided by doctors, nurses, and other health professionals in clinics, hospitals, or community settings.

Home Renovation

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Home Renovation is a service that updates and improves a home, including planning, budgeting, and coordinating tasks like painting, flooring, plumbing, and remodeling to refresh or expand living spaces.

Home Restoration

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Home Restoration is a service that repairs and rebuilds a damaged house to its original condition, handling tasks like fixing water or fire damage, replacing ruined materials, and restoring structure, finishes, and safety features for a livable, restored home.

Immediate Assistance

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Immediate Assistance is a fast, on-demand support service that provides quick access to help, guidance, or troubleshooting for urgent needs, often through phone, chat, or live chat, with rapid response and practical steps to resolve the issue.

Insurance Coordination

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Insurance Coordination helps plan, track, and manage your insurance needs, including selecting coverage, filing claims, communicating with insurers, and aligning benefits with care plans to ensure smooth, cost-effective health or property coverage.

Insurance Restoration

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Insurance Restoration is a service that helps property owners recover from damage by coordinating assessments, filing claims, and repairing or replacing damaged structure and contents, working with insurers to restore safety and value.

Interior Renovations

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Interior Renovations is a service that upgrades the inside of a building, including walls, floors, ceilings, fixtures, and layouts. It involves planning, remodeling, updating finishes, and improving space function and aesthetics for homes or offices.

Large Loss Recovery

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Large Loss Recovery is a service that helps businesses recover funds after significant insurance claims or costly incidents, by assessing losses, coordinating documentation, negotiating settlements, and guiding recovery steps to restore financial stability.

Leak Repair

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Leak Repair is fixing water, gas, or other fluid leaks in pipes or fixtures. It involves locating the leak, stopping the flow, repairing or replacing damaged components, testing for safety, and preventing future leaks.

Mold Abatement & Testing

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Mold Abatement & Testing is a service that finds mold in your building, tests its type and level, then removes it safely and cleans affected areas to prevent health problems and future growth.

Mold Damage

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Mold Damage is a service that finds, removes, and cleans up mold growth in homes or buildings, treating moisture issues, testing for types of mold, repairing affected areas, and ensuring the space is safe and breathable again.

Mold Remediation

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Mold Remediation is cleaning and removing mold from your home or building, fixing moisture problems, and preventing recurrence by cleaning surfaces, drying areas, and using safe methods to restore a healthy indoor environment.

Mold Removal

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Mold Removal is a service that detects and eliminates mold from homes or buildings, repairing moisture issues, cleaning affected areas, removing contaminated materials, and preventing future growth to improve air quality and safety.

Mold cleaning

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Mold cleaning is removing visible mold, mold spores, and lingering odors from indoor spaces. It involves cleaning affected surfaces, fixing moisture problems, and using safe cleaners to prevent future growth.

Mold inspection

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Mold inspection is a service where a technician checks a home or building for mold growth, moisture problems, and water damage. It involves visual checks, moisture readings, and samples if needed to identify mold and suggest removal or prevention steps.

Natural Disasters

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Natural Disasters is a service that explains and analyzes events like earthquakes, floods, hurricanes, and wildfires, what caused them, their effects, and how to prepare, respond, and recover, in simple, easy-to-understand terms.

New Floor

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New Floor is a service that helps you replace or install new flooring in a space, including planning the type of flooring, preparing the area, installing the material, and finishing with trims or underlayment for a safe, finished floor.

Odor Control

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Odor Control is a service that reduces and manages unpleasant smells in a space using cleaning, ventilation, and sometimes deodorizing products to keep the air fresh and more comfortable for occupants.

Odor Elimination

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Odor Elimination is a service that removes unpleasant smells from spaces or items. It often involves cleaning, deodorizing agents, and targeted treatments to neutralize sources of odor, leaving the area fresh and safe.

Painting

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Painting is the art of applying colors to surfaces to create images, designs, or textures. It involves choosing materials, preparing the surface, planning a composition, mixing colors, and applying brushstrokes or other tools to express ideas or decorate spaces.

Property Damage

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Property Damage is a service that handles losses where someone’s physical property is harmed or destroyed. It involves reporting incidents, documenting damage, assessing liability, and guiding repairs or replacement costs with insurance or settlement processes.

Property Restoration

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Property Restoration is a service that repairs and restores damaged buildings or homes after events like fire, water, or storms. It involves assessing damage, cleaning, fixing structures, replacing materials, and returning the property to safe, functional condition.

Property Restoration Services

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Property Restoration Services restores damaged buildings and contents after events like fire, water, or storms. It involves assessing damage, removing debris, cleaning, drying, repairing structures, and restoring finishes to return the property to its pre-loss condition.

Rebuilding Services

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Rebuilding Services helps plan and carry out renovation and restoration projects, including assessing damage, designing updates, sourcing materials, and coordinating skilled trades to restore a home or building to functional, safe, and improved condition.

Reconstruction And Renovations

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Reconstruction And Renovations is a service that repairs, updates, or rebuilds buildings to improve structure, layout, and finishes. It involves planning, demolition, rebuilding, updating systems, and restoring or enhancing spaces to meet new needs.

Remediation Construction

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Remediation Construction is the process of cleaning up and fixing contaminated or unsafe sites by removing pollutants, stabilizing soils, and restoring structures so the area is safe, compliant, and usable again.

Remodeling

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Remodeling is updating and changing parts of a home or building to improve its function, look, or value. It involves planning, budgeting, and renovating areas like kitchens, bathrooms, rooms, or exteriors, often with new walls, fixtures, and finishes.

Repair flooring

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Repair flooring is fixing damaged floors to restore a smooth, safe surface. It involves assessing wear or damage, patching or replacing boards or tiles, sanding, refinishing, and sealing to match the surrounding floor.

Residential Emergency Restoration

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Residential Emergency Restoration is a service that quickly stabilizes and repairs homes after damage like water, fire, or storms. It includes assessment, moisture and safety fixes, temporary power or tarps, and coordinating long-term repairs to restore a home.

Residential Home

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Residential Home is a service that provides and maintains a living space for individuals or families, handling tasks like cleaning, repairs, utilities, safety, and general upkeep to ensure a comfortable, safe home environment.

Residential Services

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Residential Services is help for homes, including maintenance, cleaning, repairs, and support to keep living spaces safe, comfortable, and well-functioning for residents.

Residential Water Damage Restoration

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Residential Water Damage Restoration is a service that cleans up and fixes homes after water exposure, such as floods or leaks. It includes water removal, drying, dehumidifying, mold prevention, surface cleaning, and repairs to restore safety and normal conditions.

Restoration And Reconstruction

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Restoration And Reconstruction is a service that fixes and rebuilds damaged buildings, structures, or artifacts, using assessments, careful planning, and skilled construction to restore safety, function, and appearance after damage from fire, flood, or wear.

Restore Your Home

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Restore Your Home is a service that helps rebuild and refresh living spaces after damage, guiding cleaning, repairs, and cosmetic upgrades so your home looks and feels like new again.

Routine Cleaning

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Routine Cleaning is a regular housekeeping service that keeps your space tidy. It includes dusting, vacuuming, sweeping floors, wiping surfaces, cleaning bathrooms and kitchens, and organizing so rooms stay neat and fresh between deeper cleans.

Sewage cleanup

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Sewage cleanup is a service that removes and sanitizes wastewater, contaminated debris, and foul smells after a spill or backup. It involves safety gear, water extraction, disinfection, drying, and sanitization to prevent health risks and restore a space.

Smoke And Fire Damage Restoration

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Smoke and Fire Damage Restoration is a service that cleans up and repairs properties after a fire, removing smoke and soot, reducing odors, cleaning damaged surfaces, repairing structural damage, and restoring rooms to safe, livable condition.

Smoke And Soot Removal

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Smoke And Soot Removal is a service that cleans and deodorizes spaces after fire or smoke damage, removing soot, residues, and smoke smells from surfaces, air, and textiles to restore a safer, cleaner environment.

Specialized Cleaning

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Specialized Cleaning is professional cleaning tailored to unique needs, such as sensitive equipment, hazardous materials, or delicate surfaces. It involves careful assessment, specialized tools, trained staff, and strict safety and quality protocols to achieve thorough results.

Storm Damage Repair

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Storm Damage Repair is a service that assesses and fixes damage caused by storms, including securing the structure, cleaning debris, and restoring roofs, walls, and interiors to safe, dry condition after a storm event.

Structural Damage

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Structural Damage is a service that identifies and repairs issues that weaken a building’s structure, such as cracks, water intrusion, or shifting walls. It involves inspection, assessment, planning, and restoring stability and safety through targeted fixes.

Structural Damage Recovery

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Structural Damage Recovery helps assess, repair, and restore buildings after damage from events like earthquakes, floods, or fires. It involves inspection, planning, and coordinated repairs to restore safety, stability, and usability of the structure.

Structural Reconstruction

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Structural Reconstruction is a service that analyzes and rebuilds the layout, mechanics, or form of a structure or object, using measurements, models, and calculations to restore or optimize stability, safety, and function.

Structural Repairs

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Structural Repairs involves fixing the core framework of a building, such as beams, columns, and foundations, to restore strength and safety. It includes inspecting damage, planning repairs, and applying methods like supports, resins, or reinforcements to prevent collapse.

Sump Pump Failure

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Sump Pump Failure is a service that checks and fixes a basement pump that removes water. It includes diagnosing why the pump isn’t working, repairing or replacing parts, testing the system, and ensuring proper operation to prevent flooding.

Thermal Imaging

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Thermal Imaging is a service that detects heat patterns from objects or people to see temperature differences. It involves using infrared cameras to capture heat, analyze temperature distribution, and identify hotspots, leaks, or insulation issues without contact.

Tile work installation

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Tile work installation is the process of setting and securing tiles on floors, walls, or surfaces. It involves measuring, planning, preparing the surface, applying adhesive, placing tiles evenly, cutting edges, and sealing grout for a durable finish.

Upholstery And Fabric Cleaning

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Upholstery And Fabric Cleaning is a service that cleans furniture fabrics and upholstery, removes dirt and stains, refreshes colors, and extends life by using appropriate cleaning methods suitable for sofas, chairs, and other fabric-covered items.

Water & Flood Damage Restoration

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Water & Flood Damage Restoration is a service that cleans up and repairs homes or businesses after water damage, removing water, drying spaces, treating mold, and fixing damaged floors, walls, and systems to restore it to its original condition.

Water Damage Contents Restoration

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Water Damage Contents Restoration is a service that salvage and restore belongings damaged by water, using cleaning, deodorizing, drying, and sanitizing methods to recover items like furniture, fabrics, documents, and personal items after floods, leaks, or spills.

Water Damage Home

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Water Damage Home is a service that assesses, removes, and cleans up water damage in homes, dries and sanitizes affected areas, saves belongings when possible, and helps prevent future issues with guidance on repairs and restoration steps.

Water Damage Restoration & Mitigation

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Water Damage Restoration & Mitigation is a service that stops leaks, removes excess water, dries and dehumidifies spaces, cleans and sanitizes, and repairs or replaces damaged materials to restore a home or business after floods, leaks, or spills.

Water Extraction And Structural Drying

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Water Extraction And Structural Drying is a service that removes standing water and dries building materials after damage, using pumps, vacuums, and moisture meters to prevent mold and further harm, restore safety, and return spaces to normal.

Water Leak

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Water Leak is a service that detects and repairs unseen water escapes in pipes or fixtures, preventing damage. It involves inspection, locating the source, fixing leaks, testing, and recommending preventive measures to avoid future issues.

Water Restoration & Remediation

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Water Restoration & Remediation helps fix water damage by stopping leaks, drying areas, removing mold, and restoring damaged walls, floors, and carpets to safe, dry condition after floods, leaks, or storms.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes affected areas, and restores or fixes damaged structures and belongings to prevent mold and further damage.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up and removes mold caused by leaks or flooding. It involves assessing moisture, drying spaces, removing moldy materials, treating remaining areas, and preventing future growth to restore a safe, healthy environment.

Wind & Storm Damage Restoration

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Wind & Storm Damage Restoration helps repair homes and properties damaged by wind, hail, or storms. It involves assessing damage, securing the site, removing debris, drying, cleaning, and repairing or replacing damaged structures and systems to restore safety and livability.

Emergency Restoration Xperts (ERX) Reviews

David Feimster
David Feimster
5 ★★★★★
From the beginning of this journey, ERX has been right on top of all phases of getting us back to normal. Thanks to Damon, the project manager for communicating so well and keeping us informed throughout the project. A failure of the main supply line to our hot water heater ( first photo) started all this. Cam and Craig did a great job getting rid of the water and drying us out. Jesus' crew did a great job patching sheetrock and painting. Noah (Scott Flooring) was great helping my wife pick out carpet and he and his Dad did a great job laying the carpet. The final photo was the result ERX completed work. Again, thanks to Damon for managing the project, staying on top of scheduling such great contractors, communicating so well and being so great to work with.
Christopher Davis
Christopher Davis
1 ★☆☆☆☆
***EDIT*** Also, I recently found out that this company gives kickbacks to the contractors that refer them. That makes sense that our plumber recommended them so highly and why other reviews here have mentioned that they were referred to them for help. It's unfortunate that I need to leave this review, but I am leaving it in hopes that it will save someone else the horrendous experience we have had. We fired ERX due to an extreme lack of communication and a clear complete disregard of what we initially asked for. From the get-go I expressed we wanted the damage that happened from a large kitchen leak to simply be remediated and fixed as quickly as possible. I did not want to get an entirely new kitchen with all brand new cabinets like they kept pushing for. It is clear that this company is solely out for insurance money and YOUR money. We were eventually convinced that they were going to get our insurance to cover all brand-new cabinets which we truly did not want initially. This process cost us a month of our time. The communication with this company was extremely sub-par. The way that our kitchen was left is hazardous to my children and my family. Had this company listened to my actual requests in the beginning, then our kitchen would have been at least mostly back to being put together, if not completed, by now. When we fired them, they proceeded to tell us that it will take 3 weeks for us to receive OUR deposit insurance money back, which is going to cause us further delays hiring a new contractor, which is unacceptable. READ THE FINE PRINT of the contract with them. Luckily, we did not sign. I would never recommend this company going forward to anyone who actually wants clear communication and will listen to you. If you want a company that is only in it for the money instead of listening to your wants and making it seem like "you deserve this" (an actual quote by them), then choose them. I am leaving a sample of pictures of how they left our kitchen. It has been like this for almost 7 weeks. We have 2 really young children (under 5). We were laying on the couch one night and the large island actually slipped and forced itself up against our torn apart kitchen island. It's a blessing that no one was hurt because of their gross negligence. Best of luck if you use this company.
Steve Kelly
Steve Kelly
5 ★★★★★
Kyle and his team did an outstanding job on our bathroom remodel after a water leak. The communication throughout the project was great - Kyle kept us informed every step of the way. We're really happy with the quality of work that was done. The final result exceeded our expectations. Would definitely recommend them for any bathroom renovation project.
lisa kehoe
lisa kehoe
5 ★★★★★
Wow. Where do we begin? Glenn is an amazing trim worker and over-all great guy. Chris is a newbie and doesn’t show it, he’s just fantastic and his knowledge of flooring and all things is unmatched. Dylan, well, he’s just the nicest guy around and knows his stuff. He made sure we were communicated with the entire time, he made sure his crew was ontop of every project and is likely the most genuine person around. We had a terrible flood coming home from vacation and he ensured (with his guys) that we weren’t done until satisfied. Wouldn’t hesitate to vouch for them ever.
Chad Craven
Chad Craven
5 ★★★★★
Kam and Craig did an amazing job with our water mitigation. They had to make multiple trips and work in less than optimal conditions, but they were always friendly, professional, and respectful. They also did a great job at keeping us informed on the progress of the project. Highly recommend!
Robert Tebbutt Jr
Robert Tebbutt Jr
5 ★★★★★
We had the pleasure of working with Kyle at ERX after discovering a shower leak that ended up turning into a full bathroom remodel—and we couldn’t be happier with the outcome. Kyle was incredibly professional, communicative, and just an all-around great guy to work with. He kept us informed every step of the way and made the entire process smooth and stress-free. The crews he brought in were also fantastic—friendly, respectful, and clearly took pride in their work. Thanks to Kyle and the ERX team, what started as a stressful situation turned into a beautiful new bathroom. Highly recommend ERX!
Sofia Thompson
Sofia Thompson
5 ★★★★★
We had some major water damage in our house and this team has done an amazing job at being quick to respond, explaining the entire process and overall just kind, helpful people. Craig and Kam were part of the Mitigation team and they were able to jump right on the job and complete everything thoroughly and efficiently. Thank you for all your help!
Etolie Fille
Etolie Fille
5 ★★★★★
I had a great experience with the ERX Restoration Service. Keith Krause was very professional, knowledgeable, and patient in answering all of my questions. The work done in my home exceeded my expectations, and I couldn’t be happier. Highly recommend!
Laura Hull
Laura Hull
5 ★★★★★
Kam and Craig did a great job for us when we had a water leak one night. They showed up after hours, promptly got things under control, and followed up with all the necessary steps. They communicated well on their arrival times, were very knowledgeable and were a pleasure to work with.
Travis Barber
Travis Barber
5 ★★★★★
We have had a great experience with ERX. Our project manager, Damon, was top notch. Communication as well as follow-up was great and the sub-contractors they used were awesome. Damon definitely made this process easier on us and I appreciate that!
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About Emergency Restoration Xperts (ERX)

Emergency Restoration Xperts (ERX) is a trusted fire damage restoration service provider located at 7929 Statesville Rd, Charlotte, NC 28269. Serving residential and commercial clients, ERX positions itself as a comprehensive solution for both fire damage and related conditions, including water intrusion, smoke and odor removal, and structural recovery. The company emphasizes a full-spectrum approach that begins with rapid assessment and planning, continues through containment and mitigation, and culminates in complete restoration or reconstruction. By combining experienced project management with a robust network of licensed professionals, ERX aims to minimize downtime and disruption for property owners while delivering meticulous results that restore both safety and comfort to living and working spaces. Their offerings are designed to address immediate emergencies as well as the longer-term recovery needs that follow a damaging incident, ensuring a coordinated, property-wide recovery process from start to finish. ERX highlights its 24/7 emergency response and availability as core capabilities, enabling it to respond promptly to incidents such as fires, floods, and other disasters that require urgent attention, containment, and remediation. Through rigorous on-site assessment, damage evaluation, and meticulous planning, ERX develops tailored remediation strategies that consider fire-related hazards, structural stability, and environmental safety for occupants and responders alike. The company’s scope includes both remediation of damaged contents and restoration of building envelopes, with particular attention to smoke, soot, and odor control, as well as the removal of hazardous materials when necessary. ERX also seeks to maintain clear communication with clients throughout the recovery journey, providing documentation of progress and transparent coordination with insurance providers to streamline claims and approvals. In addition to fire-specific services, ERX offers a broad set of capabilities typical of a general contractor and building restoration service, including board up and boarding up of exposed areas, debris removal, and structural repairs as needed to secure the property. This integrated approach ensures that every phase—from initial stabilization to final reconstruction and cosmetic finishes—is handled by skilled professionals who understand the nuances of fire damage, water damage, and mold risks that may accompany such events. By leveraging specialized equipment, fire damage cleanup and repair expertise, and comprehensive safety protocols, ERX strives to restore properties to pre-incident condition while prioritizing occupant health and long-term resilience.

Water Damage Restoration Service

Emergency Restoration Xperts (ERX) provides rapid water damage restoration in Charlotte, NC, including damage assessment, water extraction, drying, deodorization, and mold prevention to restore your home quickly and safely.

Building Restoration Service

Emergency Restoration Xperts (ERX) offers expert Building Restoration Services in Charlotte, NC, delivering rapid, reliable damage assessment, water and fire restoration, mold remediation, and complete reconstruction to restore properties to their pre-loss condition efficiently.

Fire Damage Restoration Service

Emergency Restoration Xperts (ERX) in Charlotte, NC offers rapid Fire Damage Restoration, including smoke and soot cleanup, odor removal, structural assessment, and safe demolition with insured, trained technicians to restore homes and give families peace of mind.

General Contractor

Emergency Restoration Xperts (ERX) in Charlotte, NC provides trusted general contracting services for disaster recovery, including rapid damage assessment, full-scale reconstruction, and project management to restore homes and businesses efficiently and safely.

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