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Kustom Disaster Restoration

Kustom Disaster Restoration provides comprehensive fire damage restoration in Charlotte, NC, offering 39 specialized services to restore properties and recover safe, livable spaces.

Fire Damage Restoration Service at 4121 Rose Lake Dr in Charlotte, NC 28217

Operational
★★★★★
Rating: 4.8 based on 361 reviews
Address: 9201 Southern Pine Blvd A, Charlotte, NC 28273
Phone: 17049100188
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Thursday Open 24 hours
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Kustom Disaster Restoration

Kustom Disaster Restoration Services

24/7 Emergency Response

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24/7 Emergency Response is a round-the-clock service that quickly detects, assesses, and reacts to urgent incidents, providing immediate assistance, dispatching responders, coordinating resources, and keeping you informed every step of the way.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services provide immediate help to fix damages from disasters (like floods, fires, storms) anytime, assess damage, stop further harm, and restore your home or business with quick cleanup, repairs, and recovery assistance.

Applied Microbial Remediation

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Applied Microbial Remediation is cleaning up contaminated areas using beneficial microbes to break down pollutants, convert harmful substances into harmless end products, and restore soil, water, or air quality through natural, eco-friendly processes.

Applied Structural Drying

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Applied Structural Drying is a process that uses specialized equipment to dry water-damaged structures quickly and safely, removing moisture from walls, floors, and ceilings to prevent warping, mold, and deterioration while restoring normal conditions.

Assessment & Documentation

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Assessment & Documentation is a service that reviews work or skills, assigns scores or feedback, and records results in clear reports for records, planning, and improvement.

Building Restoration

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Building Restoration is the process of repairing and renewing an old or damaged building to return it to its original condition or improve its stability, safety, and appearance, including structural fixes, cleaning, and cosmetic upgrades.

Commercial & Industrial

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Commercial & Industrial services cover large-scale business facilities, such as offices, factories, and shopping centers, focusing on design, installation, maintenance, and optimization of electrical, mechanical, and security systems to run safely and efficiently.

Commercial And Residential

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Commercial and Residential is a service that handles building needs for businesses and homes, including planning, construction, maintenance, and repairs, combining commercial projects with residential renovations to improve safety, function, and value.

Construction And Restoration

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Construction And Restoration is a service that builds or repairs buildings and structures, restoring damaged parts, updating systems, and ensuring safety, quality, and usability through planning, skilled trades, and careful project management.

Construction defects

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Construction defects service helps identify, assess, and resolve problems in buildings or renovations, such as structural flaws, water leaks, or poor workmanship, by inspections, reporting, recommendations, and coordinating repairs or compensation with builders or insurers.

Covid 19 Decontamination Services

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Covid 19 Decontamination Services are professional cleaning efforts that remove and disinfect surfaces and spaces contaminated with the coronavirus to reduce infection risk, using approved cleaners, equipment, and safety protocols in homes, workplaces, or public areas.

Damage cleanup

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Damage cleanup is a service that removes debris, water, smoke, and damage from a site after incidents like floods, fires, or storms, then cleans and sanitizes surfaces, dries the area, and restores it to its pre-incident condition.

Damage restoration

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Damage restoration is a service that cleans up and repairs spaces after events like floods, fires, storms, or mold. Technicians assess damage, remove damaged materials, dry and deodorize, disinfect, and restore the area to its original condition.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes or buildings after emergencies like floods, fires, or storms. It involves removing water, debris, and damage, drying and deodorizing spaces, and performing basic repairs to make the area safe and usable again.

Emergency Disaster Recovery

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Emergency Disaster Recovery is a rapid, coordinated plan to restore essential services after a disaster. It involves immediate assessment, safety measures, data backup access, temporary operations, and rapid communication to minimize downtime and protect people and property.

Environmental Remediation

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Environmental Remediation is the process of cleaning up polluted air, soil, or water to protect health and the environment. It involves assessing contamination, planning cleanup, and using methods to remove or neutralize pollutants safely.

Environmental abatement and cleaning

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Environmental abatement and cleaning is a service that safely removes hazardous substances such as asbestos, lead, mold, and contaminated dust from buildings, followed by thorough cleaning and disposal to protect health and the environment.

Fire Damage Cleanup

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Fire Damage Cleanup is a service that safely removes soot, smoke, and water damage after a fire, clears debris, and restores damaged areas by cleaning, deodorizing, and repairing structures to restore normal living or working conditions.

Fire Reconstruction

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Fire Reconstruction is a service that helps restore a home or building after a fire, assessing damage, cleaning up debris, drying and deodorizing, and rebuilding or repairing structure, systems, and finishes to return it to safe, livable condition.

Fire Water Damage

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Fire Water Damage is a service that assesses and fixes damage caused by fire and firefighting water. It includes safety checks, water extraction, drying, deodorizing, removing soot and smoke residues, and restoring affected walls, floors, and belongings.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans smoke, soot, and water from a fire, removes damaged materials, and restores a home or business to its pre-fire condition, including repairs, reconstruction, and deodorization.

Flood Cleanup And Water Damage Restoration

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Flood Cleanup And Water Damage Restoration is a service that removes standing water, dries and sanitizes affected areas, and repairs or replaces damaged floors, walls, and materials to restore a property after flooding or leaks.

Insurance Claims

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Insurance Claims is the process of filing a request with an insurer after a loss to cover repairs, replacement, or compensation. It involves reporting the event, documenting damage, reviewing policy terms, and the insurer deciding what is paid.

Mold Abatement

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Mold Abatement is cleaning and removing mold from a building to improve air quality and safety. It involves inspecting affected areas, containing the spill, removing moldy materials, treating surfaces, and preventing future growth through moisture control.

Mold damage restoration

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Mold damage restoration is the process of fixing water-damaged areas, removing mold growth, cleaning affected surfaces, drying out the space, repairing damage, and preventing future mold by improving ventilation and moisture control.

Mold inspection

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Mold inspection is a service that checks a home or building for mold. It involves a visual check, moisture assessment, and sometimes air or surface tests to identify mold types, amounts, and sources, helping to plan cleanup and prevent health issues.

Property Restoration

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Property Restoration is a service that repairs and restores damaged buildings or rooms, fixing water, fire, or natural wear. It includes assessing damage, cleaning, drying, fixing structural issues, replacing materials, and restoring appearance and safety.

Property cleanup

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Property cleanup is a service that clears and tidies a property, removing trash, debris, clutter, and hazards. It involves sweeping, trash removal, organizing, and preparing the space for use or sale, ensuring safety and cleanliness.

Residential Building

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Residential Building is a service that designs, constructs, or manages homes and apartment buildings for people to live in, covering planning, safety, utilities, and finishing touches to create comfortable, livable spaces.

Residential Disaster Restoration

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Residential Disaster Restoration is a service that quickly helps homeowners recover after events like fires, floods, or storms—assessing damage, removing water or debris, cleaning, drying, repairing structure and contents, and restoring your home to livable condition.

Roof Repair

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Roof Repair is fixing leaks, damaged shingles, flashing, or structural issues on a roof to prevent water entry and restore strength. It involves inspecting, replacing or sealing worn parts, and ensuring proper drainage and safety.

Storm And Hurricane Damage Restoration

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Storm and Hurricane Damage Restoration helps repair and restore homes and buildings after storms, tackling water damage, structural repairs, debris removal, mold prevention, and fixing roofs, windows, and insulation to return spaces to safe, pre-storm condition.

Storm Damage Restoration

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Storm Damage Restoration is a service that assesses, cleans up, and repairs property after storms. It involves emergency water removal, debris cleanup, structure drying, mold prevention, and repairs to restore safety and normal living conditions.

Structural restoration

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Structural restoration is repairing and strengthening a building’s frame and materials to restore safety and function after damage or wear. It involves assessing damage, replacing or reinforcing beams, columns, and concrete, and ensuring it meets safety standards.

Water Extraction

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Water Extraction is a service that removes water from flooded or damp areas using pumps and drying equipment, then dries surfaces, removes moisture, and cleans up to prevent damage and mold.

Water damage restoration

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Water damage restoration is cleaning up and fixing areas damaged by floods, leaks, or spills. It involves stopping the source, drying surfaces, removing water and debris, sanitizing, and repairing or restoring affected structures and belongings.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries the area, sanitizes it, and fixes damaged materials like walls, floors, and ceilings to prevent mold and restore your space to its normal condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold growth caused by water leaks or flooding. It involves stopping the water source, drying and cleaning affected areas, removing moldy materials, and applying treatments to prevent future growth.

fire damage restoration

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Fire damage restoration is cleaning up and repairing a home after a fire. It involves assessing damage, removing soot and water, securing the property, cleaning, deodorizing, and restoring walls, floors, and belongings to return the space to its pre-fire condition.

Kustom Disaster Restoration Reviews

Ashley Slone
Ashley Slone
1 ★☆☆☆☆
I have received the worst customer service and care with this company. My house was storm damaged in April of 2024. Since then there has been nothing but a long and disappointing list of issues with Kustom. Firstly, they gave us a very difficult time when we chose to itemize the list of damage repair needed. They would have rather us give over the entirety of the check we were given by the insurance company. We were absolutely within our rights, as homeowners, to choose what we would like them to do on our house. However, we were given pushback on this subject more than once. Our point of contact for construction has been Veronica. She has failed to contact my husband or I multiple times before crews showed up unexpectedly to our house. Not only have we not been given notice, but on more than one occasion the contractor (and there were multiple for different things) showed up and had no idea what needed to be done and had to be informed by us, the homeowners. There were instances where wrong materials were ordered or forgotten and had to be purchased on the fly from Home Depot. The gutter crew left metal and nails all over our yard, even in my toddlers play pool. This even resulted in a flat tire on one of our vehicles. We were not informed when the man came to refinish our porch and he had to help me move furniture since I had no time to prepare. There were things that were listed as completed that were just not done entirely. There are also multiple things not done to a standard at which I expect for the amount of money that has been paid for the work. Leaking gutter connections, leaking seals on our shed, stain on our railings, etc. Our gutters are now falling off every time it rains because they were installed incorrectly. When reaching out to the company to fix this issue, I have experienced the same level of almost non- existent communication. The only way I have been informed of potential work being done is when I contact her multiple times. I have also been made to feel like it is a privilege for them to “fit me in their schedule” for something I paid them, in entirety, to do last year and was done incorrectly. Josh DeRossett was the first contact we had after the storm to assess the damage. To this day, he is the ONLY person from the company (regardless of him not being our designated POC) that has responded to my husband or I in a reasonable amount of time and with professionalism. Thank you Josh. I will never recommend this company to anyone.
Andrew Manglicmot
Andrew Manglicmot
5 ★★★★★
Kustom was a great team to work with during my insurance claim. 5/5 stars ⭐️ Claim: water pipe burst / water damage to floor and kitchen cabinets Project: after water mitigation; replace flooring throughout house and replace kitchen cabinets. Project manager: Leo Gutierrez - Very communicative to both customer and insurance company - Gets the job done right - He doesn’t hesitate to address my concerns - Helped communicate to vendors to get the best results - Provides great contractors to handle the jobs Project: Kustom worked with my insurance company to keep them updated and aligned on resources needed to complete the job. The initial cost analysis done on repairs was low and so Leo helped to rectify correction with specific guidance. We were able to receive the right resources for proper footage and requested an ITEL report on my flooring affected (guidance from Leo). Then, Leo came to our final purchase of cabinets and before we were about to buy new cabinets, he looked thru the itemized sheet and confirmed all materials needed; some missed by store was touch up paint, fillers, and finished boards to cover exposed unfinished sections of cabinet. It made the process smoother because lead times for custom cabinets is 3-4 weeks. They also recommended an amazing granite countertop company that flowed perfectly with the cabinets. Kustom installed quality flooring throughout the house without threshold as requested. So no bumps when rolling things throughout the house and the kitchen cabinets turned out amazing! Thank you Leo and Kustom for the great service!
Phoebe Miller
Phoebe Miller
5 ★★★★★
Fantastic experience! We were incredibly stressed going into the kitchen renovation process, as it wasn’t planned- we had a water leak. Veronica and Susie were there every step of the way to answer questions, help select materials (and work with our budget while still bringing quality materials to the table), and ensure we were informed on the process. They went above and beyond to make sure we were happy with everything. In regard to the actual work itself, Daniel is the best of the best. His attention to detail and craftsmanship is outstanding. We had a number of moving pieces with our project (cabinet painting, new backsplash, tile removal and new floor, drywall repairs, etc), and he and his team worked long hours to get the job done. We are SO happy with our new kitchen!!
Pinnacle Operations
Pinnacle Operations
5 ★★★★★
When Hurricane Helene hit, a massive tree fell on our rental property in Gastonia, NC, destroying about a third of the house. Since we live 3,000 miles away, managing a reconstruction project of this scale from a distance seemed nearly impossible. Thankfully, we found KUSTOM US and had the privilege of working with an incredible team—Sean Whitney, Veronica Elias, and Susie. They handled everything from start to finish, including navigating the insurance process, with professionalism and care. We can’t imagine how overwhelming this could have been without their support. Thank you, Sean, Veronica, and Susie! If disaster ever strikes again, we know exactly who to call—KUSTOM US and this amazing team.
Tyler Nikitas
Tyler Nikitas
5 ★★★★★
I had an excellent experience working with Kustom USA on a very challenging floor restoration project. From start to finish, their team went above and beyond to deliver results that truly exceeded my expectations—the end result was absolutely beautiful. A special thanks goes to Rob, the project manager, who did an outstanding job representing me throughout the entire process. He was professional, prompt, and consistent in his communication, keeping me updated at every turn and making sure everything ran smoothly. His dedication and attention to detail gave me complete confidence in the project, and it shows in the final results. I couldn’t be happier with the work Kustom USA did. If you’re looking for a company that combines skill, professionalism, and excellent customer service, I highly recommend them!
Eric Batchatis
Eric Batchatis
5 ★★★★★
Kustom did an awesome job after our kitchen was flooded due to our dishwasher backing while we were on vacation. We had to replace our entire flooring in the main floor and our basement was also damaged due to the water leaking through the ceiling. From beginning of the process, they made it all very seamless in the work and repairs that needed to be done. Rob was such an awesome guy to work with. He made everything worthwhile even though we were displaced from our home for 3 months due to the repairs. We couldn’t be more happier with how everything turned out and how beautiful our home looked after all the repairs were finished. Thank you Rob for your understanding and answering all our questions. We appreciate all the help you guys did and we will highly recommend you to anyone that has experienced this type of disaster. Thank you Kustoms US and Rob for the everything.
sherril galloway
sherril galloway
5 ★★★★★
KUSTOM was amazing to work with. We had a flood from the washing machine on the second floor. There was so much water! It dripped through our kitchen ceiling for 2 hours. KUSTOM arrived very quickly and began the process of drying out our home. They were proficient and professional. Special thanks to Shannon Gray for guiding us through these uncharted waters. She coordinated everything!! Special thanks to Keno and Marcus for working so hard to help us during such a stressful time. Great job, guys!
Hashem Saadat
Hashem Saadat
5 ★★★★★
On a busy Saturday we encountered a huge issue at our restaurant where all bathrooms and all drains clogged up and backing up into our kitchen . I could not have opened the restaurant without these guys . I first spoke to Jonathan unlike so many others that I called and got nowhere with them , jonathan answered right away , then asked me to send pictures of the clogs , called me back within seconds and then sent two guys ( these guys were unbelievable , Rickie and Keno did an outstanding job true professionals) within an hour!!! to extract all the cloggs. They pumped 500 gallons of our sub-pump trap. Opened us back up working within couple of Hours. I am a corporate man and these guys are life savers. Imagine if you have a small Buisness and have to shut down ( that’s the law) cause of this kind of very unsanitary issue. You will truly suffer . These are Aweome . Thank you Johnathan , Rickie and Keno. This kind of service on these days hospitality market is truly a blessing and commendable . Give them a try I promise you won’t regret it . Saadat Area Director North and South Carolina
Christina Whitehead
Christina Whitehead
5 ★★★★★
As the Property Manager of Amherst Village Apartments, I had the pleasure of working with Keno Emmanuel, and I can’t speak highly enough of the experience. Keno did work for our community and was truly fantastic to work with from start to finish. He was extremely knowledgeable, professional, and maintained excellent communication with our office throughout the entire process. He made sure we were always informed, answered any questions we had promptly, and handled everything with great attention to detail. His reliability and collaborative approach made the entire process smooth and stress-free. I would absolutely recommend Keno to anyone looking for quality work and outstanding service.
Tom Pro
Tom Pro
5 ★★★★★
Rob from Kustom was a pleasure to work with and his crew took great pride in their work. They were professional, quick and helped us resotre our home to like new condition.
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About Kustom Disaster Restoration

Kustom Disaster Restoration is a comprehensive fire damage restoration service located at 4121 Rose Lake Dr, Charlotte, NC 28217, delivering expert response and remediation for homes and businesses impacted by fire, smoke, and related incidents. In third person, the company emphasizes a holistic approach that combines urgent mitigation with thorough reconstruction, ensuring property owners regain safety, comfort, and normalcy after a crisis. The organization operates as a full-service provider, incorporating a broad range of categories and services that address every stage of recovery. From initial assessment and documentation to environmental remediation and final building restoration, Kustom Disaster Restoration coordinates a seamless process designed to minimize disruption and maximize results. Their offerings reflect a commitment to both residential and commercial clients, supporting residential disaster restoration as well as commercial and industrial needs with flexible solutions that cover construction and restoration, fire damage cleanup and repair, and fire reconstruction, among other capabilities. The firm also emphasizes advanced drying and moisture management, including applied structural drying and water extraction when water intrusion accompanies fire events, ensuring a comprehensive response to complex damage scenarios. Their 24/7 emergency response and 24/7 emergency restoration services illustrate a readiness to respond at any hour, enabling rapid stabilization, containment, and mitigation. The company highlights a strong focus on safety and compliance, with services like applied microbial remediation, mold abatement, and environmental remediation designed to protect occupants and preserve indoor air quality. In addition, the organization provides assessment and documentation, insurance claims guidance, and transparent communication to help clients navigate the often challenging restoration process. Kustom Disaster Restoration also presents capabilities in construction and restoration, including roof repair and building restoration, to restore both the exterior envelope and interior finishes. Their scope covers residential and commercial properties, including residential building projects and commercial and industrial applications, with a unifying goal of restoring structure, function, and aesthetics. The team seeks to deliver reliable, professional workmanship through meticulous project management, attention to detail, and a client-centric approach that prioritizes clear updates, quality materials, and durable outcomes. By combining mitigation, cleanup, remediation, and reconstruction under one roof, Kustom Disaster Restoration positions itself as a trusted partner for property owners facing the aftermath of fire damage and related disasters, reinforcing the belief that swift, coordinated action is essential to recovering property and peace of mind.

Water Damage Restoration Service

Professional Water Damage Restoration Service by Kustom Disaster Restoration in Charlotte, NC. Fast, thorough water extraction, drying, and mold prevention to protect your home and restore peace of mind after floods, leaks, or storms.

Fire Damage Restoration Service

Kustom Disaster Restoration in Charlotte, NC offers expert fire damage restoration, including board-up, odor control, soot cleanup, structural drying, and fire damage repairs to restore your home safely and quickly.

General Contractor

Kustom Disaster Restoration in Charlotte, NC, connects you with experienced General Contractors who oversee project planning, coordination, and quality construction during restoration, remodeling, and rebuilding, ensuring timely, compliant, and durable results.

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