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ServiceMaster Restoration of Wilmington

ServiceMaster Restoration of Wilmington provides expert fire damage restoration services in Hampstead, NC, delivering comprehensive remediation and recovery solutions.

Fire Damage Restoration Service at 387 Sloop Point Loop Rd in Hampstead, NC 28443

Operational
★★★★★
Rating: 4.9 based on 168 reviews
Address: 387 Sloop Point Loop Rd, Hampstead, NC 28443
Phone: 19104000602
Emails:
Adam Mccoy (Sales Business Development) - [email protected]
Angie Andrew (Account Manager) - [email protected]
Bill Meeker (Controller) - [email protected]
Employees: 500
Hours:
Monday 8AM-4:30PM
Tuesday 8AM-4:30PM
Wednesday 8AM-4:30PM
Thursday 8AM-4:30PM
Friday 8AM-4:30PM
Saturday Closed
Sunday Closed
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ServiceMaster Restoration of Wilmington

ServiceMaster Restoration of Wilmington Services

Air Conditioning Units

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Air Conditioning Units is a service that installs, repairs, and maintains devices that cool and dehumidify indoor spaces, including selecting the right size, setting up the system, and providing routine servicing to keep it efficient and leak-free.

Air Movers And Dehumidifiers

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Air Movers And Dehumidifiers is a service that uses powerful fans and dehumidifiers to quickly remove excess moisture from spaces, dry wet areas, and improve air flow to prevent mold, odors, and damage.

Area Rugs

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Area Rugs is a service that helps you choose, measure, buy, and place decorative floor coverings to fit rooms. It involves selecting rug size and style, arranging delivery or installation, and sometimes matching with furniture and flooring for a cohesive look.

Carpet And Upholstery Cleaning

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Carpet and Upholstery Cleaning is a service that cleans carpets, rugs, and fabric furniture using cleaning solutions and equipment to remove dirt, stains, and odors, leaving fabrics refreshed, sanitized, and looking like new.

Chimney Cleaned

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Chimney Cleaned is a service that safely removes soot, creosote, and debris from your chimney to improve airflow, prevent fire risk, and ensure a clean, efficient fireplace or furnace operation.

Cleaning And Disinfection

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Cleaning and disinfection is the process of removing dirt and germs from surfaces and then applying sanitizers to kill many pathogens, reducing the risk of illness. It involves cleaning, sanitizing, and proper handling of tools and waste.

Cleaning And Restoration

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Cleaning And Restoration is a service that cleans and restores damaged or dirty spaces and items, removing dirt, stains, and odors, fixing moisture, mold, or wear, and returning belongings or spaces to their original condition or better.

Commercial And Residential Restoration

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Commercial and residential restoration is a service that repairs and rebuilds properties after damage from fire, flood, mold, or storms, restoring safety, functionality, and appearance through cleanup, mitigation, and reconstruction for businesses and homes.

Complete Restoration

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Complete Restoration is a full-service restoration process that assesses damage, cleans and repairs affected areas, preserves original materials when possible, and restores a space or item to its pre-damage condition, with steps including assessment, stabilization, repair, and finishing.

Comprehensive Water Recovery

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Comprehensive Water Recovery is a service that collects used water, cleans and treats it to remove contaminants, and restores it for safe reuse in homes, industries, or irrigation, reducing waste and conserving resources.

Construction And Restoration

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Construction And Restoration is the service of building or repairing structures, restoring features, fixing damage, and improving durability. It involves planning, framing, finishing, and renovating to return a site to safe, functional, and appealing condition.

Construction Cleaning

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Construction Cleaning is the post-construction cleanup that removes dust, debris, and leftover materials after building or renovation, preparing spaces for use. It includes debris removal, surface wiping, vacuuming, window cleaning, and final detailing.

Content Cleaning

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Content Cleaning is a service that reviews and fixes text and media to remove errors, irrelevant parts, and harmful or sensitive content, while improving clarity, consistency, and readability for a polished final product.

Damage Assessment

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Damage Assessment is a service that evaluates the extent of harm to property or equipment after an incident, documenting losses, identifying required repairs, and estimating costs to help decide on recovery steps.

Disaster Clean Up

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Disaster Clean Up is a service that helps restore homes and businesses after events like floods, fires, or storms, including debris removal, water extraction, cleaning, deodorizing, sanitizing, and basic repairs to make spaces safe and livable again.

Disaster Clean Up Services

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Disaster Clean Up Services provides rapid assistance to restore homes and businesses after events like floods, fires, storms, or earthquakes, including removing debris, drying and sanitizing spaces, securing damaged areas, and coordinating with insurers for repairs.

Disaster Restoration

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Disaster Restoration helps recover and repair homes or buildings after events like fires, floods, storms, or mold. It assesses damage, removes debris, dries areas, fixes structure, and restores utilities, assisting with cleanup and rebuilding.

Disaster Strikes

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Disaster Strikes is a hands-on emergency training game where teams respond to simulated crises, practice quick decision-making, teamwork, and communication to stabilize a scenario, learn safety steps, and improve readiness for real emergencies.

Drainage Issues

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Drainage Issues helps diagnose and fix problems with water flow around a property, such as blocked, slow, or pooling water. It involves inspecting drainage systems, measuring water levels, and recommending simple fixes or professional solutions to prevent flooding and soil damage.

Emergency Clean Up

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Emergency Clean Up is a rapid, on-site service that removes debris, cleans spills, and sanitizes affected areas after accidents or disasters, providing temporary safety, containment, and quick restoration to make spaces usable again.

Emergency Response

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Emergency Response is a service that quickly coordinates and provides urgent help during crises, like accidents or disasters, by assessing the situation, mobilizing trained responders, delivering medical care, and ensuring safety and rapid communication until the danger is resolved.

Emergency Tarping And Board Up

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Emergency Tarping And Board Up is a fast-response service that covers damaged roofs or openings with tarps and boards to protect a property from weather, prevent further damage, and secure the site until permanent repairs can be made.

Environmental Testing

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Environmental Testing helps check air, water, soil, and surfaces for pollutants to ensure safety and compliance. It involves collecting samples, lab analysis, and reporting results to identify contaminants and guide cleanup or prevention actions.

Floor Coverings

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Floor Coverings refers to choosing and installing materials for floors, such as carpet, tile, wood, or vinyl. It involves selecting style and durability, measuring spaces, removing old flooring, and laying or fitting new coverings to enhance appearance and comfort.

Frozen / Burst Pipes

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Frozen / Burst Pipes is a service to prevent and fix pipes that have frozen or burst, including assessing risk, warming or insulating them, thawing pipes safely, and repairing leaks or water damage to restore plumbing and protect your home.

Frozen Or Burst Pipes

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Frozen Or Burst Pipes is a home plumbing service that detects, prevents, and fixes frozen pipes and burst pipe damage. It includes thawing frozen lines, inspecting for leaks, repairing or replacing damaged sections, and testing to prevent future freezes.

Frozen Pipes

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Frozen Pipes is a service that identifies and fixes water pipes that have frozen or are at risk of freezing. It involves inspecting for leaks, insulating or heater solutions, and restoring normal water flow safely to prevent bursts.

Gutters And Downspouts

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Gutters and downspouts are the channels and pipes along a roof edge that collect rainwater and carry it away from your home, preventing leaks. The service includes inspecting, cleaning, repairing, and securing gutters and downspouts for proper drainage.

Heating And Air Conditioning

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Heating And Air Conditioning is a service that keeps indoor spaces comfortable by warming them in cold weather and cooling them in hot weather, using systems like furnaces, boilers, air conditioners, and heat pumps, plus installation, maintenance, and repairs.

Home Maintenance

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Home Maintenance is a service that helps you care for and repair your house, including routine tasks like checking systems (plumbing, electrical, heating), fixing small problems, and keeping everything in good working order to prevent bigger repairs.

Home Restoration

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Home Restoration is the process of repairing and renewing a damaged or worn-down house, including fixing structure, water damage, furniture, paint, and systems like electrical and plumbing to bring a home back to good condition.

House Cleaning

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House Cleaning is a service that tidies and refreshes your home, sweeping floors, wiping surfaces, cleaning bathrooms and kitchens, dusting, and organizing rooms to keep your living space neat, healthy, and comfortable.

Hurricane Damage

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Hurricane Damage is a service that assesses the impact of a hurricane, documents affected areas, and helps with insurance claims and recovery planning by identifying damage, safety concerns, and steps to repair or rebuild.

Insurance Claims

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Insurance Claims is the process of reporting a loss to your insurer, providing details and documentation, and receiving compensation or settlement based on your policy terms to cover damages, medical costs, or other covered expenses.

Inventory Control

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Inventory Control is a service that tracks stock levels, orders, and deliveries to ensure products are available when needed. It involves recording items, monitoring quantities, forecasting demand, reordering, and managing storage to minimize shortages or excess.

Lead Paint Removal

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Lead Paint Removal is a service that safely eliminates old lead-based paint from walls and surfaces, using containment, specialized tools, and strict safety practices to prevent lead dust or chips from contaminating people or the home.

Mold Removal Services

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Mold Removal Services are professional cleanups that detect and safely remove mold from homes or buildings, fix moisture problems, clean affected areas, and restore healthier air and surfaces.

Mold cleaning

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Mold cleaning is removing mold growth from homes or buildings to improve air quality and prevent damage. It involves inspecting affected areas, safely containing spores, cleaning surfaces, treating/removing moldy materials, and preventing future growth.

Mold inspection

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Mold inspection is a service that checks a building for visible mold, moisture problems, and hidden growth. A specialist visits, inspects areas like walls and ceilings, tests air and surfaces if needed, and reports findings and remediation steps.

Mold remediation

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Mold remediation is cleaning and removing mold growth from indoor areas and fixing moisture problems to prevent it from returning, including cleaning contaminated surfaces, repairing leaks, and improving ventilation for a healthier, safer home.

Natural Disasters

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Natural Disasters is a service that explains types of major weather and geological events, how they happen, and what to do to stay safe, including risk awareness, emergency steps, and preparedness tips for communities and individuals.

Painting

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Painting is creating images or designs on a surface using color, brushes, and tools. It involves preparing the surface, choosing colors, applying layers, blending, and finishing touches to express ideas or decorate spaces.

Reconstruction Services

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Reconstruction Services helps repair and restore buildings or damaged areas after disasters or wear. It involves assessing damage, removing debris, fixing structures, replacing pipes or wiring, and restoring safety, appearance, and functionality.

Remodeling

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Remodeling is updating or changing parts of a home, like kitchens or bathrooms, to improve layout, style, and functionality. It involves planning, selecting materials, hiring contractors, and completing construction to refresh or expand living spaces.

Roofing

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Roofing is the service of installing, repairing, or replacing the roof of a building to keep it watertight and protected. It involves inspecting, selecting materials, laying underlayment, installing shingles or tiles, flashing, and ensuring proper ventilation and durability.

Senior Living Facilities

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Senior Living Facilities are places where older adults live with housing, meals, and care options. They offer apartments or rooms, social activities, safety features, and access to help with daily tasks and health needs as needed.

Specialized Drying

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Specialized Drying is a service that removes moisture from goods using targeted, precision methods to protect materials, reduce damage, and speed up readiness for use, with careful temperature control and monitoring.

Storm Damage

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Storm Damage is a service that assesses and repairs harm from storms, including assessing structural damage, securing property, and fixing roofs, windows, and water intrusion to restore safety and normal living conditions.

Trauma Cleaning

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Trauma Cleaning is professional cleanup after violent events, deaths, or disaster scenes. It involves safely removing biohazards, disposing of contaminated materials, sanitizing surfaces, and restoring the space to a safe, livable condition following health and safety guidelines.

Trauma Cleanup Services

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Trauma Cleanup Services provides professional, discreet cleaning and restoration after accidents or violent events, handling biohazard removal, sanitization, waste disposal, and property restoration to safe, livable conditions.

Vandalism Clean

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Vandalism Clean is a service that removes graffiti and damage from walls, sidewalks, and surfaces, restoring them to their original condition. It involves cleaning, repainting, sealing, and quick-response cleanup to deter further vandalism.

Wall And Ceiling Cleaning

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Wall and Ceiling Cleaning is a service that cleans the flat surfaces of walls and ceilings, removing dirt, marks, mold, and stains using appropriate cleaning methods and products to refresh and brighten rooms.

Warehouse Facilities

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Warehouse Facilities is a service that provides storage spaces, loading docks, inventory management, and related equipment for securely storing goods, handling shipments, and keeping track of stock levels.

Water & Flood Damage

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Water & Flood Damage service helps restore areas affected by leaks, floods, or overruns. It involves detecting moisture, removing standing water, drying and dehumidifying, cleaning and sanitizing, and repairing or restoring damaged materials to prevent mold and further harm.

Water Extraction

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Water Extraction is the process of obtaining water from a source, such as groundwater or surface water, for use or testing. It involves collecting samples, assessing quality, and ensuring safety and compliance with environmental rules.

Water Heater

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A water heater is a device that warms cold water for use in baths, showers, and appliances. It involves heating water with electricity, gas, or solar power, storing it in a tank or heating on demand, and delivering hot water when you turn on a faucet or appliance.

Water Heaters

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Water Heaters is a service that installs, maintains, and repairs devices that heat water for your home, ensuring hot water supply, checking efficiency, replacing tanks or heaters as needed, and fixing leaks or malfunctions.

Water Leaks

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Water Leaks is a service that detects, locates, and fixes unwanted water spills or drips in homes or buildings, preventing damage, saving water, and improving safety by repairing pipes, fittings, or appliances and offering quick response and reliable solutions.

Water damage-related pest control

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Water damage-related pest control is the process of finding and fixing pest problems caused by recent flooding or leaks, including removing water, drying and sanitizing the area, and treating or preventing pests like insects and mold after water exposure.

Water removal

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Water removal is a service that dries out flooded or damp spaces by extracting excess water, then removing moisture from surfaces and air to prevent damage and mold. It involves pumps, pumps, dehumidifiers, and careful cleanup to restore normal conditions.

Wet Carpet

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Wet Carpet is a service that cleans and dries damp or water-damaged carpets and floors, removing moisture, stains, and odors using specialized equipment like dehumidifiers and powerful extractors, to restore a dry, fresh space.

Wipe Furniture

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Wipe Furniture is a cleaning service that quickly dusts and wipes surfaces, removes fingerprints, and polishes wood or finishes to refresh rooms. It involves wiping tables, shelves, cabinets, and other indoor furniture to remove dirt and grime.

ServiceMaster Restoration of Wilmington Reviews

tenelms
tenelms
5 ★★★★★
The service we have received to date from the Service Master team (Laine, Jonah and Dalton) has been excellent. These young men got right to work, everything was explained to my Mom and me down to every detail as to how every item would be handled. Their professionalism has made a difficult situation seem less stressful for my Mom, and that makes me very happy. Best customer service ever! Thank you ServiceMaster Restoration of Wilmington and especially Laine, Jonah and Dalton!
Joe F.
Joe F.
5 ★★★★★
I contracted Service Master in Hamstead for mold cleaning and remediation work after a water leak at my condo in N. Topsail Beach. This required gutting most of the condo. They completed the work faster than anticipated and did an excellent job! Communication was excellent (almost daily), and the insurance process was seamless. I worked with Matt (foreman), Laine (construction), and Bob (administrative and contracts). Highly recommend using this company for future work.
Yolanda Soto
Yolanda Soto
5 ★★★★★
I rate Service Master Wilmington Water Mitigation Team as exceptional. I had a sewage backup and within hours their team was in my home cleaning up and preventing further damage. Laine explained the mitigation process and provided contact information for team members. I was very impressed with the professionalism, respectful and reassurance we received from every member. I thank Matt McGraw, Laine White, Josh Lariscy, Matt Ketner & Jonah Abruzzino & Lisa Keith for everything they have done for us. They sprayed disinfectant and steam cleaned our bathrooms and closets. Dried the area with air mover and filtering equipment, fans and dehumidifier. I really appreciated the care given and seeing all debris removed from the property. Looking forward to the repair stage and hope they are as good as the mitigation team.
Donny Yaz
Donny Yaz
5 ★★★★★
Jonah was very attentive, Isabella 🆘 Been the most information He took his time. He tried many different ways. I really really appreciate service master for being so communicative for allowing us to take our time for them being able to explain everything. Jonah has just been top-tier while he was here and got no complaints.
Malacci Ham
Malacci Ham
5 ★★★★★
We experienced a large leak when an old “Quest” style pipe in our attic connected to our water heater failed. The leak soaked the attic, came through the ceiling of our second story, down into the second-floor flooring, then into the first-floor ceiling and kitchen—flooding cabinets, flooring, walls, walls, and appliances. From the very first call, ServiceMaster Restoration of Wilmington has been absolutely phenomenal. My initial call was with Bob, and even though it was after hours, he immediately took action. Despite being about an hour and a half away, Bob worked quickly to get a technician dispatched to our home. He was fast, kind, sympathetic, and incredibly helpful during a very stressful moment, even going so far as to help me locate a plumber who could take on the repair. Laine was the first technician to arrive, coming out late at night on a Sunday after hours. He was extremely kind and compassionate, helped me move household items out of the way, removed excess water, and immediately set up drying equipment throughout the home. Before leaving, Laine walked me through the entire process, explained my options clearly, and never once pressured me to use ServiceMaster or any contractor they recommended. He also took the time to go over their materials so I fully understood what to expect. Throughout the first week, Laine returned with James and Josh, who were equally professional and pleasant to have in my home. The entire on-site team treated my home and belongings with incredible care—honestly, with more concern than I have for my own home, which says a lot. They carefully wrapped and boxed household items to protect them during demolition and upcoming renovations. As the week went on, Jonathan jumped in seamlessly, and the work never slowed—even over the weekend. Matt came out on both Saturday and Sunday to continue demolition work, monitor readings, and check equipment. Every person who stepped into my home was thorough, respectful, and clearly took pride in doing things the right way. I also want to recognize Matt and Chris, who have both been outstanding behind the scenes. Their communication has been exceptional—keeping me informed about who was coming, when they were coming, what was being done, and patiently answering every question I’ve had along the way. This is unfortunately the second time I’ve gone through a major water damage event. The last time, the entire process was frustrating, poorly communicated, scary, and poorly executed, which left me absolutely terrified to go through something like this again. Every single person at ServiceMaster Restoration of Wilmington has eliminated that fear and made this process almost peaceful. While there is still work to be done, I have been extremely impressed so far and would confidently recommend ServiceMaster Restoration of Wilmington and this entire team to anyone in need of restoration services.
Pam Rash
Pam Rash
5 ★★★★★
I had lots of damage to my flooring from busted water pipes. Service Master Restoration of Wilmington was called in to assess the extent of water damage. I am very pleased with their work. Jonny came out almost immediately after contact and began work. He and Oracio did an amazing job making sure my floors were prepared for drying and coverd everything to protect my household contents from dust while their equipment was placed and drying my floors. Jonny also kept me up to date daily on progress which was outstanding. Very professional and outstanding! I highly recommend them if ever needed.
Sean Kearns (andimsean)
Sean Kearns (andimsean)
5 ★★★★★
I wasn’t sure what kind of service to expect from ServiceMaster Restore, but I was absolutely ecstatic with the outcome. Jonny Vargas was the lead project manager for the cleanup and mitigation of my water damage caused by a backed-up toilet. From the start, it was clear Jonny had a wealth of experience and knowledge. His professionalism is A+. Jonny explained every phase of the cleanup, mold remediation, and mitigation process in detail and was onsite daily to coordinate the work. He also brought in Oracio, who handled most of the removal. Both gentlemen were a pleasure to work with—every one of my questions was answered throughout the entire process. I would highly recommend Jonny and his crew at ServiceMaster Restore. My only disappointment is that they currently don’t offer reconstruction services in the Raleigh/Durham area, because I would have gladly continued working with them for that part of the project as well.
D. Rob
D. Rob
5 ★★★★★
I want to sincerely thank Chris W. and Johnny for the exceptional service they provided. Their customer service, workmanship, and attention to detail were remarkable from start to finish. They went out of their way to ease my family’s anxiety throughout the process, showing not only skill but also genuine care. I am deeply grateful for their efforts and would highly recommend these two gentlemen over other companies that seem more interested in profit than in people.
Timothy Reagan
Timothy Reagan
5 ★★★★★
We had a main sewage line break in our basement storage room. Within two hours of realizing the issue, contacting insurance, and then speaking with Matt of ServiceMaster there was a team at the house for immediate assistance. After they helped to coordinate same day repairs, the team combination of James, Laine, and Johnathan, over a period of five days, conducted major cleanup, sanitization, water and mold remediation. They were professional, communicative, timely and extremely thorough. By the time they pulled their equipment the area was ready to be restored. Highly recommended!
Wanda Strickfaden
Wanda Strickfaden
5 ★★★★★
I recently had water pipes that burst during this recent snow storm and ServiceMaster Restore employees, Mathew Ketner, Josh Larisey, and Laine White were quick, efficient, and very professional with demolition. I highly recommend hiring ServiceMaster for all your renovation needs.
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About ServiceMaster Restoration of Wilmington

ServiceMaster Restoration of Wilmington is a trusted fire damage restoration service located at 387 Sloop Point Loop Rd, Hampstead, NC 28443. In third person, the company highlights its comprehensive approach to fire, water, and storm-related incidents, emphasizing rapid response, meticulous assessment, and thorough remediation. The organization stresses its capability to handle both residential and commercial restoration, including immediate disaster cleanup, emergency tarp-up and board-up, and full structural reconstruction when needed. The team focuses on safeguarding property and contents through careful content cleaning, environmental testing, and controlled decontamination procedures, applying advanced equipment such as air movers, dehumidifiers, and specialized drying systems to minimize secondary damage. Their service philosophy centers on clear communication with clients, careful documentation for insurance claims, and a compassionate, professional demeanor designed to ease the stress of a challenging situation. They offer extensive cleaning and restoration services, including cleaning and disinfection, mold removal and remediation, and trauma cleaning where necessary, ensuring that spaces are sanitized and safe for return. The company also provides construction and remodeling support, reconstruction services, and renovation assistance to restore properties to their pre-loss condition or better, with an emphasis on quality workmanship and attention to detail. In addition to fire damage, ServiceMaster Restoration of Wilmington addresses related concerns such as smoke odor control, soot removal, wiring and structural damage assessment, and debris clearance. For clients facing complex events, the team coordinates with insurance providers to streamline claims, offering inventory control, documentation of damage, and transparent progress updates. The firm highlights its commitment to environmentally responsible practices, including lead paint considerations, proper disposal of hazardous materials, and adherence to safety standards throughout every phase of restoration. The result is a dependable partner capable of handling emergencies from initial containment to final restoration, ensuring minimal disruption and a return to normalcy for homeowners, tenants, and businesses alike. The organization also showcases its readiness for natural disasters and widespread incidents, providing disaster cleanup, disaster restoration, and comprehensive water recovery services when water intrusion accompanies fire damage, all aimed at delivering peace of mind and durable, lasting results. Their portfolio of offerings demonstrates a holistic approach to restoration that prioritizes timely response, professional craftsmanship, and compassionate customer service. The testimonials gathered from clients reflect consistent praise for responsiveness, clear communication, and the respectful, meticulous execution of mitigation and restoration tasks, underscoring the company’s commitment to excellence in Wilmington and the surrounding communities.

Water Damage Restoration Service

ServiceMaster Restoration of Wilmington in Hampstead, NC offers expert water damage restoration to quickly extract water, dry structures, and restore homes after leaks, floods, or storms with emergency response, mold prevention, and reliable cleanup.

Fire Damage Restoration Service

ServiceMaster Restoration of Wilmington in Hampstead, NC offers expert fire damage restoration to securely assess, clean, and restore your property—repairting smoke odors, removing soot, salvaging belongings, and rebuilding structure with 24/7 emergency response.

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