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Kustom - Raleigh/Durham - Disaster Recovery & Restoration

Kustom - Raleigh/Durham provides comprehensive disaster recovery and fire damage restoration services in Raleigh, NC, including 38 specialized offerings to restore properties and minimize loss.

Fire Damage Restoration Service at 200 Powell Dr Ste 104 in Raleigh, NC 27606

Operational
★★★★★
Rating: 4.9 based on 20 reviews
Address: 200 Powell Dr STE 104, Raleigh, NC 27606
Phone: 19198968982
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday 8AM-4:30PM
Tuesday 8AM-4:30PM
Wednesday 8AM-4:30PM
Thursday 8AM-4:30PM
Friday 8AM-4:30PM
Saturday Closed
Sunday Closed
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Kustom - Raleigh/Durham - Disaster Recovery & Restoration

Kustom - Raleigh/Durham - Disaster Recovery & Restoration Services

24/7 Emergency Response

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24/7 Emergency Response is a service that provides immediate monitoring, rapid communication, and fast support to handle urgent incidents at any time, including alerting teams, coordinating resources, and delivering timely assistance until the issue is resolved.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services provide rapid response to damage like floods, fires, or storms, with on-site assessment, containment, water extraction, drying, cleaning, and repairs to prevent further harm and restore your property quickly.

Assessment & Documentation

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Assessment & Documentation helps you evaluate a project or skill, identify strengths and gaps, and record findings clearly. It involves tests, observations, notes, and organized records to guide improvement and ensure clear, accurate reporting.

Building Consulting

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Building Consulting helps clients plan, design, and manage construction projects. It involves expert advice on feasibility, budgeting, timelines, permits, compliance, and coordinating stakeholders to ensure safe, efficient, and cost-effective outcomes.

Building Restoration

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Building Restoration is the process of repairing and renewing historic or damaged structures to recover their original look and function, including fixing decay, replacing worn materials, and updating safety systems while preserving architectural features.

Building Stabilization

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Building Stabilization is a service that strengthens and supports a structure to stop movements or collapse. It involves temporary shoring, leveled foundations, bracing, and careful monitoring to ensure safety during repairs or after damage.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, hot water extraction or steam cleaning, and sometimes stain pretreatments, ensuring carpets look fresh and stay longer.

Commercial And Residential

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Commercial And Residential is a service that covers building, fixing, and maintaining both business properties and homes, including construction, renovations, electrical and plumbing work, repairs, and general upkeep to keep spaces safe and functional.

Commercial Property

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Commercial Property is a service for buying, selling, leasing, and managing business-focused real estate like offices, retail spaces, and warehouses, including market advice, valuations, tenant relations, and asset management to support profitable property use.

Construction And Restoration

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Construction and Restoration is a service that builds, repairs, and renovates buildings and damaged structures, handling planning, materials, and skilled trades to create safe, functional spaces and restore them to good condition.>

Covid 19 Decontamination Services

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Covid 19 Decontamination Services are professional cleaning services that sanitize and disinfect spaces to remove the coronavirus, using approved products and methods to reduce contamination, protect occupants, and restore a safe, clean environment.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes and buildings after damaging events like floods, fires, storms, or mold. It involves assessing damage, removing debris, cleaning, sanitizing, drying, and restoring affected areas to safe, livable condition.

Disaster Restoration

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Disaster Restoration is a service that helps recover and repair homes or buildings after damaging events like floods, fires, or storms. It includes assessing damage, removing water or debris, cleaning, drying, and restoring structure and contents to safe, usable conditions.

Fencing, Tarping & Wrapping

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Fencing, Tarping & Wrapping is a service that protects and secures sites by installing fences, covering areas with tarps, and wrapping materials or loads to keep them safe, private, and weather-resistant during projects or transport.

Fire Damage Cleanup

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Fire Damage Cleanup is a service that removes smoke, soot, and water from fire-affected spaces, secures damaged areas, and restores or cleans belongings. It involves assessment, safety measures, debris removal, deodorizing, and preparing the space for repairs.

Fire Reconstruction

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Fire Reconstruction is a service that restores a building after a fire by assessing damage, cleaning debris, securing the site, repairing structure and systems, and rebuilding interiors to safely return the space to usable condition.

Fire Water Damage

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Fire Water Damage is a service that cleans up and repairs areas damaged by fire and the water used to put it out. It includes removing burnt materials, drying and dehumidifying, odor control, and restoring walls, floors, and ceilings to safe, livable condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes smoke, soot, and water from a fire, secures the site, and restores damaged walls, floors, and belongings, including deodorizing and rebuilding structure and finishes to return the property to its pre-fire condition.

Flooded Basement Repair

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Flooded Basement Repair is a service that quickly removes water from basements, dries and dehumidifies spaces, repairs structural and water-damage issues, and prevents mold, with checks to fix leaks and restore safe, usable living areas.

Local Service

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Local Service is a community-focused program that helps residents access nearby, practical services—like home repairs, errands, and basic support—delivered by vetted local providers to improve everyday life in your area.

Mold Abatement

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Mold Abatement is a service that removes mold growth from buildings and prevents it from coming back. It involves inspecting for moisture and mold, safely containing and removing affected materials, cleaning surfaces, and fixing the moisture source to protect indoor air quality.

Mold Damage

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Mold Damage is a service that identifies, cleans up, and prevents mold growth after water damage or moisture issues. It includes inspecting for mold, safely removing it, drying the area, and treating to stop future growth.

Mold Remediation

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Mold Remediation is the process of finding and removing mold growth from homes or buildings, fixing moisture problems, cleaning affected areas, and restoring spaces to safe, healthy conditions to prevent future growth.

Mold damage restoration

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Mold damage restoration is cleaning up and repairing areas damaged by mold after water leaks or humidity. It involves stopping the mold growth, removing moldy materials, drying the space, sanitizing surfaces, and restoring walls, floors, and contents."

Mold inspection

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A mold inspection checks a building for mold growth, moisture problems, and related health risks. A technician may inspect surfaces, measure humidity, take samples if needed, and report findings with recommendations to fix leaks and improve air quality.

Proactive Disaster Plan Development

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Proactive Disaster Plan Development is making a practical, step-by-step plan before emergencies happen. It involves risk assessment, resource planning, clear roles, communication protocols, evacuation routes, backup data, and regular drills to reduce impact and speed recovery.

Property Restoration

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Property Restoration helps fix and recover a damaged or worn space, returning it to good condition. It involves assessing damage, cleaning, repairing structural issues, replacing damaged materials, and restoring utilities and appearance.

Rebuild And Restore

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Rebuild And Restore helps recover and repair your system by fixing damaged files, restoring previous settings, and rebuilding components to return your device to a working, up-to-date state.

Residential Building

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Residential Building is a service that plans, designs, and oversees the construction of homes and apartment buildings, coordinating architects, builders, and inspections to create safe, livable spaces for people to live in.

Restoration Process

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The Restoration Process is a service that repairs and restores damaged items to their original condition, using careful assessment, cleaning, repairs, and finishing steps to preserve age, value, and function.

Roof Repair

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Roof Repair is fixing leaks, damaged shingles, and worn flashing to restore a roof’s strength and protect your home. It involves inspecting for damage, replacing or sealing faulty parts, and ensuring waterproof, long-lasting protection from the elements.

Storm And Hurricane Damage Restoration

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Storm and Hurricane Damage Restoration is a service that repairs and cleans up homes or buildings after storms, fixing structural damage, drying water, removing debris, and restoring safety, cleanliness, and livable condition.

Structural Repair And Reconstruction

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Structural Repair And Reconstruction is a service that fixes damaged building parts like beams, columns, and foundations, then reinforces and rebuilds them to restore safety, stability, and usability after wear, earthquakes, fires, or other damage.

Total Restoration

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Total Restoration is a service that repairs and renews damaged items or spaces, restoring them to their original condition or better. It involves assessment, planning, cleaning, repair, and finishing to revive functionality and appearance.

Water Removal

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Water Removal is a service that quickly extracts excess water from flooded or soaked areas, using pumps, pumps, and moisture extraction tools to dry surfaces, reduce damage, and prepare the area for repairs.

Water damage restoration

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Water damage restoration is a service that repairs and cleans up after flooding or leaks. It involves stopping the source, drying and removing water, drying surfaces and structure, treating for mold, and restoring damaged areas to their original condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that quickly removes excess water, dries and dehumidifies, cleans and sanitizes affected areas, and repairs damaged building materials and systems to restore safety and comfort after flooding or leaks.

Water damage-related mold removal

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Water damage-related mold removal is the process of cleaning up mold growth caused by moisture from floods, leaks, or spills. It involves drying the area, removing contaminated materials, treating surfaces to prevent regrowth, and restoring the space safely.

Kustom - Raleigh/Durham - Disaster Recovery & Restoration Reviews

Taylor Swiger
Taylor Swiger
5 ★★★★★
I'm a first time homeowner in the area and had a unique situation with our front door being sealed shut with weather stripping and a deadbolt and the door knob being broken. I called, needing help immediately because it's the only door we could fit our furniture through and we needed to quickly move in so the trailer could get picked up. Robert answered our call and rather than send someone or let us call another person who would likely charge hundreds of dollars, he kindly talked me through how to open it. He was a total lifesaver and it goes to show how much this business cares about helping people. I highly recommend!
Emigdio Illueca
Emigdio Illueca
5 ★★★★★
Shannon did a fantastic job at managing and keeping all pieces on time and expected. It made it a lot easier for us. She was very proactive, communicated often and I have no complaints about their work. Great job!
Lauren Stromquist
Lauren Stromquist
5 ★★★★★
Kustom did a great job with our recent restoration project. They were very responsive and Shannon was so on top of every detail along the way! Thank you, Kustom!
Earl Campbell
Earl Campbell
5 ★★★★★
This is a very honest and dependable company. The rep that came out did a great job. His report and findings were spot on. He could have chosen to make a bogus report and charged a lot of money but chose to be honest and not make any money with a clean report. I would highly recommend this company for all your needs in this area.
lee whitbeck
lee whitbeck
5 ★★★★★
I recently had water damage in my home and reached out to several companies for an assessment and repair quote, but Kustom really stood out. From the moment they arrived, they took the time to thoroughly assess the situation, explain exactly what needed to be done - even what wasn't necessary! Kustom's honest evaluation saved me thousands of dollars in repairs, and I never once felt pressured to add on extra services. On a separate occasion, I noticed potential moisture issues and called them back for a follow-up inspection. They came out, assessed the damage, and walked me through their findings. Their willingness to help without any hidden fees or obligations speaks volumes about their integrity and customer focus. If you’re looking for a water restoration company that combines expertise with genuine honesty, I can’t recommend them highly enough. They went out of their way to make sure I understood the work, kept costs fair, and delivered exceptional service from start to finish.
Ann Upright
Ann Upright
5 ★★★★★
Project managers Ben & Roger were excellent as well as their crew! They were all very professional and on time. We are extremely happy with the work that as been done due to the water damage. Ceilings replaced, walls painted, tile floor replaced, ceiling lights replaced and hardwoods refinished…they worked with our insurance company to provide a smooth transformation of our home.
Lizzie Hood
Lizzie Hood
5 ★★★★★
Google Reviews do matter! I used their mitigation service last week for what I initially thought was just a leak. The team is expertly skilled, thorough, and fast. Thomas received my call after business hours on a Monday evening and by Tuesday morning, Jason (Mitigation Director) was walking through my home pointing out all the areas of concern. That afternoon Anthony and Jamie were there to begin the process. Anthony and Jamie returned daily for the next three days to take their readings before they determined all was well. They all answered my questions, regardless of if I had already asked a few previously, and were very honest in their responses. Thank you to the entire team for your assistance. I’m hoping the restoration portion of this goes just as well.
Andrea Tshihamba
Andrea Tshihamba
5 ★★★★★
I couldn't say enough good things about Kustom Restoration. Our kitchen flooded (in Durham), destroying our hardwood floors. My insurance company chose Kustom to clean up the mess. They came day after day, assessing, removing flooring, drying all surfaces, and removing affected cupboards. Their employees (Kayson, Felix, Jamie, Anthony and Chris) were all polite and friendly, answering our many questions. I especially appreciated that they called before they came, and were always punctual. They had excellent attention to detail and really cared about doing outstanding work. They always cleaned up before they left for the day. After restoration we could have chosen another contractor to restore our floors, but we liked and trusted them so much, that we also chose Kustom for the restoration.
Kyle France
Kyle France
5 ★★★★★
I called Kustom Restoration due to water damage that affected 4 rooms caused by an unknown leak. So far, I have only had the mitigation part completed. John Rey ensured they had a mitigation team at my house the next day since we have a newborn. Anthony and Jamie were nothing but professional and considerate of my family during this stressful time. Anthony and Jamie made sure that when they left every day that I was satisfied with the work and that if I wanted anything, they did not hesitate to meet my expectations. They make you feel like the only customer they have. I never felt like my work was being rushed to get to another job. I also appreciated that they never got annoyed with the multiple questions my wife and I had. They were happy to answer everything and if they could not get the answer to me at that exact time, they made sure to get it. Overall, the mitigation process was a lot less stressful with their patience, professionalism, and kindness.
J Harrison
J Harrison
5 ★★★★★
I contacted Kustom us after a pipe had to be repaired that caused water damage in my home. Anthony and Jamie came out the same day I placed the call. They were professional, knowledgeable, respectful and dependable. They always called me 30 minutes before their arrival, and always showed up on time. I am very satisfied with the work that Anthony and Jamie did in my home. I highly recommend Kustom us to anyone looking for reliable disaster restoration and recovery service.
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About Kustom - Raleigh/Durham - Disaster Recovery & Restoration

Kustom is a comprehensive Fire Damage Restoration Service and disaster recovery firm serving the Raleigh and Durham area, including the address at 200 Powell Dr Ste 104, Raleigh, NC 27606. The company operates as a Building Restoration Service and General Contractor, offering a broad suite of services designed to restore properties after fire, water, mold, and storm events. Kustom emphasizes local response, reliability, and integrity, delivering a full cycle of services from initial assessment to final rebuild. Their approach blends restoration process expertise with hands-on building capabilities to ensure both temporary stabilization and permanent reconstruction when needed. The team focuses on helping homeowners and commercial property owners recover quickly from damaging incidents while maintaining transparent communication and cost-conscious decisions. The organization positions itself as a trusted local partner for residents and business operators in Central North Carolina, combining emergency response readiness with meticulous post-event restoration planning. The company highlights a convenient 24/7 Emergency Response and 24/7 Emergency Restoration Services, underscoring its capability to respond to urgent needs such as water intrusion, fire damage cleanup, and post-fire safety concerns. In addition to emergency work, Kustom provides Assessment & Documentation, Building Consulting, and Proactive Disaster Plan Development to help clients understand risks, document conditions, and prepare for future incidents. Their service spectrum includes Building Restoration, Building Stabilization, Roof Repair, Structural Repair And Reconstruction, and Rebuild And Restore, ensuring they can manage both the scope and sequencing of major restoration projects. They also offer specialized fire and water remediation workflows, including Fire Damage Cleanup, Fire Reconstruction, Fire Water Damage, Water Removal, Water Damage Restoration, and related cleanup and repair services, along with Disaster Cleanup and Disaster Restoration. For properties with ongoing concerns, Kustom provides Mold Abatement, Mold Damage, Mold Remediation, Mold Damage Restoration, and Mold Inspection, to address moisture-related challenges. The firm serves both Commercial And Residential clients, including Commercial Property management, Residential Building, and properties requiring Local Service and Construction And Restoration expertise. Additional offerings cover Covid 19 Decontamination Services, Carpet Cleaning, Fencing, Tarping & Wrapping, and various construction-focused tasks such as Total Restoration, Construction And Restoration coordination, and Rebuild And Restore activities. The team emphasizes clear communication, on-time project management, and a customer-first mindset, which is reflected in the experiences shared by clients who highlight honest assessments, proactive management, and attentive, professional crews. Whether immediate mitigation or a full restoration plan, Kustom’s multidisciplinary capabilities aim to deliver thorough, reliable, and transparent restoration solution across Raleigh and Durham communities.

Fire Damage Restoration Service

Kustom’s Fire Damage Restoration Service in Raleigh/Durham provides fast, compassionate fire cleanup, soot extraction, odor control, and structural repair to restore homes and businesses in Raleigh, NC after a disaster.

Building Restoration Service

Building Restoration Service by Kustom in Raleigh/Durham provides expert disaster recovery and restoration for homes and businesses, including water, fire, mold, and storm damage, delivering reliable, timely repairs and restore-to-original condition with precision.

General Contractor

General Contractor serving Raleigh and Durham, Kustom Disaster Recovery & Restoration specializes in rapid response, skilled building, and licensed remediation for fire, water, and storm damage, restoring homes and commercial properties with turnkey project management and quality craftsmanship.

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