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Prism Specialties

Prism Specialties in Raleigh, NC provides expert fire damage restoration services, covering a wide range of recovery and cleanup solutions to restore properties quickly and safely. With 19 targeted services, they address structure, contents, and odor challenges efficiently.

Fire Damage Restoration Service at 531 Pylon Dr in Raleigh, NC 27606

Operational
★★★★★
Rating: 4.5 based on 34 reviews
Address: 531 Pylon Dr, Raleigh, NC 27606
Phone: 19192952400
Emails:
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Prism Specialties

Prism Specialties Services

Art Restoration

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Art Restoration is the careful cleaning, repair, and preservation of paintings, sculptures, and other artworks to restore their original appearance, prevent further damage, and protect them for future generations.

Artwork Restoration

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Artwork Restoration is the careful cleaning, repair, and stabilization of damaged paintings or sculptures to bring back their original appearance, using non-invasive techniques, sensitive material matching, and archival conservation methods.

Damage Recovery

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Damage Recovery is a service that helps restore damaged items or data by assessing the issue, planning fixes, and applying repairs or backups to return things to their original or safe working state.

Disaster Recovery

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Disaster Recovery is a service that helps you quickly restore IT systems, data, and operations after an emergency like a storm or cyberattack. It includes plans, backups, recovery steps, and tested procedures to minimize downtime and data loss.

Disaster Response

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Disaster Response is a service that coordinates quick aid after emergencies like floods, fires, or earthquakes, including assessing needs, deploying relief teams, delivering supplies, and coordinating with local authorities to protect lives and reduce harm.

Document Restoration

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Document Restoration is a service that carefully repairs and preserves damaged papers, scans and digitalizes them, removes stains or tears, and restores legibility while protecting the original materials for long-term preservation.

Electronic Restoration

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Electronic Restoration restores damaged or outdated electronic devices, circuits, or data to working condition. It involves diagnosing faults, repairing hardware, replacing worn parts, cleaning, upgrading components, and recovering lost information to extend device life.

Equipment Restoration

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Equipment Restoration is a service that repairs and refurbishes tools, machines, and gear to working condition, replacing worn parts, testing performance, and ensuring safety so items are usable again for their original purpose.

Equipment cleaning

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Equipment cleaning is the process of removing dirt, dust, and contaminants from tools and devices. It involves washing, sanitizing, and drying surfaces, following safety steps and using approved cleaners to keep equipment safe, functional, and ready for use.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes soot, smoke, and water damage after a fire, cleans and sanitizes surfaces, secures the site, and repairs or replaces damaged materials to restore your home or business.

Insurance Claims

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Insurance Claims is the process of reporting a loss to your insurer, providing details and evidence, and requesting payment or repair coverage according to your policy terms.

Pack Out

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Pack Out is a service that collects and packs your belongings for moving or inventory, handling sorting, sealing, labeling, and transporting items to a designated space or storage to keep them safe during transit or storage.

Sewage cleanup

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Sewage cleanup is the process of safely removing and cleaning up sewage from a property after a spill or backup, including removing contaminated water and solids, drying and sanitizing surfaces, and treating odors to prevent health risks.

Smoke Damage

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Smoke Damage is a service that cleans and repairs spaces affected by smoke from fires. It removes soot, odors, and smoke stains, restores fabrics and surfaces, and may involve deodorizing, air purification, and minor repairs to return the area to a clean, safe condition.

Specialty contents restoration

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Specialty contents restoration is a service that recovers and repairs unique or damaged digital materials—like rare photos, custom files, or specialized media—by cleaning, restoring quality, and preserving originals for continued use.

Textiles Restoration

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Textiles Restoration is a service that carefully cleans, repairs, and preserves fabric items like clothing, tapestries, and quilts, using gentle methods, mending holes, restoring color, and protecting materials so they last longer and look like new again.

Water Damaged Art

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Water Damaged Art is a service that repairs and restores artwork ruined by water, including cleaning, drying, stabilizing materials, flattening warped pieces, color touch-ups, and preserving pieces to prevent further damage, all handled by conservation experts.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that dries out wet areas, removes standing water, cleans and sanitizes surfaces, and restores structure and finishes damaged by leaks or floods, including mold prevention and repairs.

Water damage-related mold removal

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Water damage-related mold removal is fixing mold growth after a flood or leak by drying the area, removing moldy materials, cleaning surfaces, and applying treatments to prevent future growth, protecting your home and health.

Prism Specialties Reviews

Scott Kelley
Scott Kelley
5 ★★★★★
Jesse Hockman did an EXCELLENT restoration job on a $12,000 oil painting (42x48 inches). It has a large scratch/tear that is 100% fixed. His fees were very reasonable — especially considering the quality of his work. The thought process he invested in doing a perfect job was very reassuring. All of the employees were helpful and friendly. I’d give them ten stars if that was possible! GREAT JOB! Highly recommend!!
Melissa Johnson
Melissa Johnson
5 ★★★★★
Jesse and his team did an outstanding job restoring 3 NASA photos that sustained mold and moisture damage. They removed mold from the photos and mats; rematted and reframed these treasures for us expertly! They now hang proudly and beautifully for us to enjoy for years to come. Words can't express how happy we are with the work, time and expertise that was put into this job.
Trish Parker
Trish Parker
5 ★★★★★
Jesse and Ryan did an amazing job when they came to pick up the art work and precious items from my flooded home. I was even more impressed when they, along with Calvin, returned with the itemized inventory, unpacked it and hung the art work on the walls. They are professional, caring, kind and knowledgeable. I highly recommend their services. It’s nice to know a company with employees that love their job and do it better than one would expect. Thank you❣️
lauren doskoez
lauren doskoez
1 ★☆☆☆☆
We had a fire in my garage 12/2022. This company never had a signed work order from us and came took my whole house apart ransacked closets etc. they ripped curtains off the walls and left holes in my walls where the rods were they took absolutely no care. My neighbor said they were in an out of here in like two hours time like it was some kind of robbery heist absolutely pathetic and did it while I was at work so they knew I would have no way of knowing if they were even here as my house had no power. At the time my house was all decorated for Santa and they just threw everything in big boxes nothing wrapped individually. As I take my Xmas stuff out every frame is is chipped, scratches my stockings have pulls in them. They originally charged me like $3700 just to get my belongings back when they never should’ve taken them in the first place and never cleaned anything. However my insurance adjuster told me I don’t owe them anything except maybe a couple hundred dollars and then when it was realized I never signed off on their work so they reimburse me everything. I think the owner was in fear of a lawsuit when he realized they had no business being in My Home . There was only two years old at the time my driveway is now stained. Can’t get that out. My Christmas stuff is all scratched. I still have four missing curtain panels that were in the closet missing coats. I feel there was one whole bag of my belongings we never got back. I realize now it’s too late now to go after them but at the time I was just a mess from the fire, and I was happy to have my stuff back. this company will just have you put a lock box on your door and talk this talk knowing your brain is just mush and you don’t realize what you’re signing or doing please be cautious using this company and don’t allow them access to your home without you there.
Marie B.
Marie B.
5 ★★★★★
Our house experienced a lighting strike which resulted in a fire. The smoke filled every room throughout the house causing damage to some artwork in a variety of different mediums (pastel, oil on canvas, serigraph, lithograph). My experience of working with ART of NC staff was terrific. They were professional, responsive to my questions, and knowledgeable about insurance claim processes. My restored artwork was wrapped with extreme care, hand delivered to our residence, and the restoration/cleaning of our artwork pieces from the smoke damage and odor surpassed by expectations. I recommend this firm for your next art restoration project.
Amanda Duty
Amanda Duty
5 ★★★★★
I've had the pleasure of working with Prism Specialties of NC for several years. I'm always thankful for their quick response time, great communication, and stellar customer service. Ashley is a joy to work with and super knowledgeable about the industry. She's willing to assist in any way possible to get the job done quickly and thoroughly!
Ray Fell
Ray Fell
5 ★★★★★
Exceptional customer service and expertise demonstrated by Jesse of ART of NC! I found an old water color painting that was in really bad shape that my grandfather did in 1982, a year before he passed away. It was very dirty and some of the color had worn off. Jesse was incredibly responsive, reasonably priced, and helpful to explain a process I know little about. I sent the before and after to my mom and aunt and they both said their dad would be so proud! I'm thrilled with the result and highly recommend ART of NC!
Kelly McHugh
Kelly McHugh
5 ★★★★★
ERS saved the day - after the fire they were on site immediately to help us salvage as much of our art, valuables and electronics as possible. We will be forever grateful. The entire team was courteous, compassionate, and professional. High fives especially to Daniel and Ciro. Great job!
Alexis Williams
Alexis Williams
4 ★★★★☆
ERS is a good company overall! We had a fire earlier this year and they came and packed up all of our contents. They stored, cleaned and organized everything before they brought it back to our house! When Daniel, Ciro and another guy (I’m sorry I forgot his name) came to bring things back they had great customer service, very professional, patient, knowledgeable. I didn’t give a five-star because there was a lot of miscommunication and no returned calls as promised from in office staff when we had questions about certain things. Overall we had a pretty good experience and would recommend ERS!
Diana Herrington
Diana Herrington
5 ★★★★★
So professional. Donna, Norma, Mike and Daniel picked everything up and did great with inventory. Daniel and Ron came today to return my belongings and clean all the electronics. They went above and beyond to explain everything and put things back where they belonged. GREAT job to you all. Thank you for getting things done and getting me back in my home for Christmas. 🤗❤️
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About Prism Specialties

Prism Specialties is a trusted Fire Damage Restoration Service located at 531 Pylon Dr, Raleigh, NC 27606, serving the community with comprehensive building and water damage recovery solutions. In third person, the company emphasizes compassionate, professional handling of sensitive situations, guiding clients through the restoration process from initial assessment to final restoration. Their offerings cover a wide range of services designed to recover and preserve valuable assets, from delicate artwork to essential documents and electronic equipment, ensuring minimal disruption to clients’ lives during stressful events. The organization applies a disciplined approach to fire damage cleanup and repair, smoke odor removal, and fire-impacted structure restoration while coordinating with insurance claims to streamline the recovery experience for homeowners and businesses alike. They also provide disaster response and disaster recovery services to address urgent needs after incidents, enabling rapid containment, secure packing, and careful removal of damaged contents. The team’s expertise extends into art restoration and specialty contents restoration, recognizing that high-value items require meticulous attention to detail, advanced techniques, and careful documentation. Clients can rely on Prism Specialties for art restoration, water damaged art, and textiles restoration, with an emphasis on preserving original integrity and enhancing long-term durability. In addition to restoration, the company offers pack out services to inventory and relocate belongings securely, as well as electronic restoration and equipment restoration to recover essential devices and materials impacted by fire, smoke, or moisture. Their scope includes damage recovery across categories, from artwork and photographs to documents and textiles, ensuring that each item receives tailored treatment. The team’s documented track record includes successful projects ranging from oil paintings to photographic archives, attesting to their capability in handling delicate, high-stakes recoveries. Prism Specialties distinguishes itself by combining technical proficiency with customer-centric service, providing transparent communication, careful handling, and reliable timelines. They are committed to upholding professional standards in fire damage cleanup, water damage-related cleanup and repair, and mold remediation when moisture exposure accompanies fire or smoke damage. The firm’s approach emphasizes safety, meticulous inventory, and secure return of belongings, with a focus on restoring both property and precious memories for clients who have faced loss. As a partner in disaster recovery, Prism Specialties continually invests in skilled restoration professionals, proven methodologies, and compassionate service, making them a preferred choice for homeowners and organizations seeking comprehensive fire, water, and building restoration services.

Fire Damage Restoration Service

Prism Specialties in Raleigh, NC offers expert fire damage restoration services to safely assess, clean, deodorize, and rebuild your property after a fire, restoring structure, contents, and peace of mind with rapid response and professional care.

Building Restoration Service

Prism Specialties offers expert Building Restoration Services in Raleigh, NC, rejuvenating structures with precision and quality. From brickwork and masonry to flood and fire damage restoration, we restore integrity, aesthetics, and value with professional, reliable craftsmanship.

Water Damage Restoration Service

Prism Specialties in Raleigh, NC offers expert water damage restoration services to quickly assess, extract moisture, and restore homes after flooding or leaks with skilled technicians, Advanced equipment, and thorough drying to prevent mold and structural damage.

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