Sure Kleen Restoration Services

Sure Kleen Restoration Services Services

Sure Kleen Restoration Services Reviews

george cornell

5 ★★★★★

If you're looking for a restoration provider, look no further! I've had the pleasure of using Sure Kleen twice and both times, they were very responsive. The did such a good job, you couldn't even tell anything happened. The firs time, mold was found and they remediated it restored my office. This year, my refrigerator line leaked and caused flooding in my basement. I called Monday morning and they were out here the same day! The guys that were here were polite and they cleaned up after themselves! They even made it seamless working with my homeowners insurance! I would 100% use them again if I had an emergency issue! Thanks Sure Kleen for restoring both my office and finished basement!

Vince .Cortese

5 ★★★★★

I had a sewer back up at my home that ruined the carpets, walls, and fixtures in my bathroom that needed immediate clean up and restoration. The company was able to get someone out to service my home that same evening. They disposed of all the damaged items and kept in contact with my insurance company throughout the process. They were also able to make all of the repairs after the clean up was finished. The service was excellent throughout the entire process and my new luxury vinyl floors and freshly painted walls look great!! Would definitely recommend to anyone looking for someone local to help with your insurance claims or remodel!

Sydney Wolfe

5 ★★★★★

My apartment flooded on a Friday and I started the claim that evening through insurance. I had an appointment with Sure Kleen less than 24 hours later and the trio of Zak, Matt, and Justin were amazing! They took the time to thoroughly explain next steps of the mitigation process and answered every single question I had with such incredible customer service and compassion for the situation. They only had a third of the fans needed that evening and returned the next day with 20 more. Mandy at the Front Office was so kind on the phone and kept me in touch of the process as well. While this team won't be finishing the job (not their fault- all insurance/apartment issues), I would hire them back in a heartbeat and will recommend them to anyone!

Ashley Rock

5 ★★★★★

I had a major plumbing issue that ended up taking three months to resolve so the damage was extensive. My insurance company set me up with Sure Kleen but then ended up paying me out so I could hire anyone I wanted. They came out in October to give me an estimate and I had to keep rescheduling them for months until the plumbing was resolved. I got two other quotes that were both over double what Sure Kleen quoted. Every time I called to reschedule they got me in within 48 hours. They were finally able to complete the job in January. I was expecting to pay more because there was more water coming in every day and there was definitely more damage than when they originally came in. From Mandy in the office to Vince in scheduling to AJ doing the actual job and Elijah picking up the equipment and doing the final readings, I have had the most exceptional service. The job ended up taking two days and they were just perfect in every way. I will use them again when I'm ready to get my drywall and floors replaced without a thought. This whole plumbing issue has been such a nightmare but Sure Kleen was the only bright spot. Cannot recommend enough!

Mr Jenkins

1 ★☆☆☆☆

I recently had an appointment scheduled for a representative from Sure Kleen to come and perform an inspection to “confirm materials needed” for the job on October 31st, 2022. Since Sure Kleen’s scheduling practices were restrictive, I had to shorten a planned trip to accommodate the scheduling needs. Unfortunately, just 3 hours before a representative from Sure Kleen was scheduled to arrive at my home and after they were paid in full by myself and my insurance company, I received a phone call to cancel my appointment due to the “Holiday”. After speaking with my insurance company, they were informed I was unable to keep the scheduled appointment - imagine that! To keep things into perspective, Halloween is not a federal holiday and no reputable business experienced shortened hours. I am a father of two small children so I empathize with the emotions surrounding spending quality time and capturing small moments with family. Being apart of AllState Insurance Company’s “Good Faith Network” of contractors, any deductible is to be paid to the contractor AFTER the work has been completed. I was told the opposite, which begs the question of potential improper business practices performed by Sure Kleen. My disdain for the poor business practices at Sure Kleen stems from their lack of attention to detail and professionalism. As a result, I have decided to not utilize Sure Kleen for the repairs needed in my home and I have informed my insurance company of the updated decision.

Stacie Gryga

1 ★☆☆☆☆

Their service seemed fine (minus the holes they put in my walls that they didn’t tell me about) until I was told twice that a sample of my flooring would be sent to my insurance company for an estimate. My insurance now says Sure Kleen never did and threw it all out. I don’t trust. I even reached out to Zak, who I was dealing with and he never responded. Not happy.

gianna miranda

1 ★☆☆☆☆

I wish 0/5 were an option. To respond back to your comment, the office was called. I was advised to speak to Vince and that is how I got his contact information. I understand people go on vacation, however; assuming Vince has read the email 3 weeks later, I never got a response or a phone call which would be the professional thing to do. Now I am left with a bigger mess to clean up than what I started with. Please do better.

mary russo

5 ★★★★★

It is with pleasure that I write this review. My parents had a kichen fire in June of last year. Sure Kleen was contacted. My first interaction was with Ben and then shortly thereafter Chris. The compassion that they showed during a very stressful situation was much appreciated. They truly were a phone call away with reassuring words and advise we counted on. Thier entire team from cleanup, painting, carpet, and construction were professional, friendly and reliable! Again, during a very stressful situation SureKleen was able to walk us through the process, provide compassion , understanding and professionalism that brought my parent's home back to its original beauty.

danielle rodgers

1 ★☆☆☆☆

Worst experience I have ever had with a company in general. Their representatives assured me that my insurance company would be billed for the damage to my business. They then proceeded to perform excessive remediation that ultimately resulted in the insurance company fighting the bill. THe report included charges for work that they didn't even perform. It took over two months for me to receive the completed report from Sure Kleen despite multiple calls to the office and owner. I was ultimately sued by Sure Kleen for failure to pay them as it seems that in the contract I personally was responsible for the bill despite what their representatives told me. Mediation with the insurance company - Sure Kleen would not lower their amount to be received which ultimately resulted in me losing more money out of pocket. Worst customer experience ever. Would not recommend this company to anyone.

James Cicchino

5 ★★★★★

I had a water issue in my basement that I called Surekleen for , they were very helpful from the first phone call I made. They showed up quickly and we’re very professional about the way they conducted their work. They worked neat and clean and removed all trash, moved my furniture around and it was on a Sunday . The guys showed me in detail what my issues were and made sure the entire basement was completely dry before they removed their equipment. I would most definitely recommend using them for any type of loss at your home.

About Sure Kleen Restoration Services

Sure Kleen Restoration Services is a Fire Damage Restoration Service located at 1809 N Black Horse Pike, Williamstown, NJ 08094. Serving the local community, the company specializes in comprehensive fire damage cleanup and repair, while also offering a broad range of related restoration services to address the aftermath of water, mold, and flood events. The business operates with a customer-centric approach, combining industry expertise with compassionate guidance through stressful restoration processes. This is reflected in their ability to coordinate efficiently with homeowners, insurers, and contractors to restore both residential and commercial properties to pre-incident condition, often expediting timelines without compromising quality.

The team at Sure Kleen provides Fire Damage Restoration Service and Water Damage Restoration Service as core disciplines. They perform fire damage cleanup and repair, including removal of smoke and soot residues, structural assessment, deodorization, and rebuild work where needed. In addition to fire-related work, they handle flood cleanup and flood restoration, addressing standing water, moisture remediation, dehumidification, and reconstruction services when required. Their mold cleaning capabilities further complement their offerings, ensuring that contaminated materials are removed or treated to prevent regrowth and protect indoor air quality.

Clients benefit from a full spectrum of services under one roof, including Water Damage Clean Up, Water damage-related cleanup and repair, and a range of related restoration activities designed to minimize downtime and disruption. The company emphasizes clear communication, timely response, and meticulous attention to safety standards. The staff includes trained technicians who can explain next steps, set realistic expectations, and coordinate with insurance providers to streamline claims and approvals. This emphasis on transparency and reliability helps customers feel confident during challenging circumstances, whether dealing with a sudden basement flood, a sewer-related incident, or a fire-damaged property requiring both cleanup and reconstruction.

Sure Kleen positions itself as a trusted local partner, delivering compassionate service noted in customer feedback for responsiveness, professionalism, and thorough workmanship. The company’s onsite teams bring not only technical skill but also a supportive, respectful approach to families and businesses navigating losses. With a commitment to restoring properties to their original condition and improving indoor environments, Sure Kleen combines practical restoration capabilities with a customer-first mindset that aims to reduce stress and restore peace of mind after emergencies.

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