Chem-Dry of Chautauqua County

Chem-Dry of Chautauqua County Reviews

Al Steffens

1 ★☆☆☆☆

I would not recommend thus service. I had hired them to clean my rugs inside my store. After they finished I notice a White recidual film showing up on my rugs. I contacted the owner and he promised me that he would take care of the problem. Weeks passed and his crew came back down and did it again the white film became worse. I called again and was promised he was going to take care of the problem. He did it again and the white film was worse. All along asking for payment. He told me that he was sending away for a special chemical that would take care of it once and for all. His crew showed up did it again and it became so bad I had to purchase rugs just so it did not look so bad. I texted him to let him know and he promised me a full refund. Never got any money back nor ever hear from this fly by night company. If you want your rugs to look like this than hire them otherwise hire a Reputable company.

About Chem-Dry of Chautauqua County

Chem-Dry of Chautauqua County is a trusted provider of Fire Damage Restoration Services located at 8747 Highland Ave, Brocton, NY 14716. Serving residential and commercial customers in the region, the business is dedicated to restoring spaces affected by fire and smoke, while also offering a comprehensive suite of cleaning and restoration options. The company emphasizes a careful, professional approach to every project, prioritizing safety, efficiency, and customer communication throughout the restoration process. In addition to its fire-focused services, the team delivers Carpet Cleaning Service, Air Duct Cleaning Service, Water Damage Restoration Service, and general cleaning solutions designed to protect indoor air quality and extend the life of affected properties. The staff works with insurance providers when applicable, guiding clients through documentation, scope of work, and timelines to minimize disruption and support a smoother recovery journey. With attention to detail and a commitment to restoring both structure and ambiance, Chem-Dry of Chautauqua County aims to help clients recover from damage events and return to comfortable, healthy environments. The facility uses industry-standard equipment and products that support effective deodorization, moisture management, and surface restoration, ensuring a thorough cleanup that addresses both visible damage and latent concerns.

The company’s approach to Fire Damage Restoration Service emphasizes rapid response, secure containment, and careful assessment of fire and smoke effects on materials, upholstery, and flooring. Technicians assess soot deposition, odor concerns, and potential secondary damage to establish a customized restoration plan. Through meticulous cleaning, deodorization, and, when necessary, remediation steps, the team strives to minimize downtime and preserve the integrity of the property. Clients can expect transparent communication about timelines, costs, and achievable restoration outcomes, as well as a focus on safety for occupants and workers during all stages of the project. The organization also highlights its Carpet Cleaning Service capabilities, using procedures that remove dirt, odors, and contaminants from carpets while maintaining fiber integrity and color. For properties with HVAC systems, the Air Duct Cleaning Service helps improve indoor air quality by removing dust, allergens, and particulates that may have been dispersed during a fire incident or other events. Water Damage Restoration Service offerings complement these cleanup efforts, addressing water intrusion, drying, and structural drying to prevent further deterioration and mold growth. Overall, Chem-Dry of Chautauqua County presents itself as a multifaceted restoration partner capable of addressing a broad spectrum of post-disaster needs and routine cleaning tasks in the Chautauqua County area.

Customer experiences vary, and the company acknowledges the importance of client satisfaction and ongoing quality improvement. Prospective clients are encouraged to consider all available information and to communicate expectations clearly. The team strives to apply best practices in fire damage restoration, carpet care, air quality management, and water damage mitigation to support resilient, long-term outcomes for homes and businesses alike. The address at 8747 Highland Ave situates the business within a accessible local network, helping clients coordinate inspections, consultations, and service visits with ease. By aligning restoration capabilities with customer concerns and industry standards, Chem-Dry of Chautauqua County positions itself as a dependable option for those navigating the complexities of fire damage, cleaning needs, and related services in western New York.