Modern Leather Goods

Modern Leather Goods Reviews

Gabriela Tahech

5 ★★★★★

I rarely write reviews (mostly out of laziness), but this experience truly deserves all the praise. When my dog destroyed my Versace shoes, I was devastated and convinced they couldn’t be saved. After some research, I came across this business and reached out right away. Not only were they incredibly friendly and helpful, but they restored my shoes flawlessly. They mentioned they would do their best to match the heel color, yet the result was so perfect that I genuinely can’t tell which shoe was damaged unless I already knew. The color match is impeccable. I highly recommend their services. I’ve included before and after pics to showcase their remarkable craftsmanship.

Francheska Pereyra

1 ★☆☆☆☆

I’m beyond disappointed with Modern Leather Goods. I sent my shoes in for repair expecting the “quality craftsmanship” they advertise, but the experience has been a nightmare. Not only were my shoes returned in terrible condition, but I went back three different times and each time they did absolutely nothing to fix the issue. The staff kept assuring me it would be taken care of, yet the shoes came back looking the same — if not worse. For a company that promotes “top-tier service and expert repairs,” this was a complete waste of time, money, and patience. There’s zero accountability or attention to detail. I would not recommend this place to anyone.

Hayley Miller

5 ★★★★★

I sent in two Tory Burch flats I love that I wear to work. They fixed the bow on the first one and repaired the scuffed fronts. They resoled and repaired the fronts of the leopard print pair. They went over all the work before doing it and they look brand new even though they are almost 10 years old! I would highly recommend them! I included before and after pictures.

Linda Zhou

5 ★★★★★

Came in for a repair on my Samsonite suitcase. I’d been forewarned by another shop that the warranty is pretty limited so it’s very unlikely the repair would be covered, but the gentleman who helped me at Modern Leather was super gracious and knowledgeable. He quickly examined my bag, assured me it was definitely covered and explained my options and what would happen. I was in and out in 10 minutes. Highly recommend

zonnique myrie

1 ★☆☆☆☆

I sent items to this place to be fix one had small stain on while the other was Kurt Geiger bag to spray the over the area that was stripping I had my bag with them for months now or now the guy from there who answers the phone called me stating he can get the bag out to me by couple of days because it’s finished and and had balance I said I had no problem to pay the balance but I had preferred to go in store and look my goods and see if there was any thing need to fix or wasn’t fixing after the payment was made I received my bags my MCM bag were the bag serial number was on gold plate tape came and had damaged to the area and while Kurt Geiger bag came back just like how I gave it to them nothing was done and call the them and explain the situation to the gentleman who answers the phone and he said he would investigate it and get back to me been calling there number numerous times and no answers and I called using another number and the man answered he was very rude, ignorant and disrespectful no he doesn’t know no form of customer service and doesn’t know how to talk to people I deal with people every and I have to talk them every also interact that’s my job so I know my tone and even when I’m trying to explain to him to remind him of whom I was pertaining to the products he was like mam mam stop shouting at me and I was like sir what are you talking about i understand I talk very fast but yelling at that’s one thing I will never do and yet although he said to bring with a very disrespectful and rude tone I would never bring back my stuff there because if I sent it you in the beginning to fix why sent it back to me if you couldn’t fix it in the first place and very deceitful take people money and don’t do the Right thing then he was so arrogant and hang the phone up in my ears but they all way say the higher some climb the higher they fall I know and learn to be humble and know how to talk to people because in life you don’t know who and who you are talking to . I will never recommend them base off my experience.

Michael Bruce

4 ★★★★☆

I’m not usually sentimental about things, but this one’s different. My grandmother bought me this leather duffel bag back in 2007, and after 18 years of travel and memories, it’s still going strong. The bag was made by the Day-Timer company—founded in 1947—but they stopped making luggage years ago. It originally cost around $200, but to me, it’s priceless. Recently, the bag developed a bit of damage, so I brought it into this repair shop. Since I’m so attached to it, I didn’t hesitate to spend $97 to have it fixed. The good news is that the repair itself was done extremely well—it’s structurally solid again and looks almost as good as new. However, I have to be honest: when it came back, the leather had several new scuffs and blemishes that weren’t there before. That was disappointing, especially for something I’ve taken such good care of over the years. That said, after a little care on my end—a treatment with pure mink oil—it’s looking much better and holding up beautifully. The marks are still faintly visible, but overall, I’m happy I decided to save it. I still get compliments on it whenever I travel, and knowing my grandmother gave it to me makes it all the more special. So while the repair work itself was strong, I do wish the finish had been handled with a bit more care. Still, I’m grateful to have my old companion back in one piece after nearly two decades on the road.

Karen Leung

5 ★★★★★

Amazing service! They fixed the broken wheel of my Samsonite luggage in less than 10 minutes. Paul is very friendly and the staff is professional. Thank you so much and I will definitely come back next time!

T Gavero

5 ★★★★★

Sent my rubber sole Prada loafers to be resoled. They did an amazing job and the polish and coloring of the shoes make them look brand new. Super happy with them and love the quality and craftsmanship of their work. Thank you so much! Will be sending more of my shoes your way from the West Coast! Check out the before and after shots!! 🔥🔥🔥

John Campbell

5 ★★★★★

Definitely 5 starts to the service, professionalism and quick repair of Modern Leather Goods. I was on my way to the airport, and the handle snapped for my lovely Victorinox carry on luggage. I took it to Modern Leather Goods yesterday, and honestly, 10 minutes later, it was fixed. I was so shocked, I asked the gentleman if he was for real. Excellent service, rapid speed, and no questions asked whatsoever!! Fantastic job, and highly recommended. Here's the before and after

Priyanka Mathew

5 ★★★★★

These guys are such professionals. My dog chewed up my Dior shoe, and I really thought they were destroyed beyond repair. But Modern Leather Goods restored them, and they look brand new. I’m so impressed and grateful! And they were so nice as well. Thank you!

About Modern Leather Goods

Modern Leather Goods operates as a comprehensive Fire Damage Restoration Service located at 2 W 32Nd St 4Th Floor, New York, NY 10001, and offers a wide range of specialty services designed to restore and preserve treasured leather items, luggage, footwear, and apparel. The business takes a holistic approach to leather care, combining skillful craftsmanship with careful material assessment to determine the most effective restoration plan after fire-related damage, smoke exposure, or related incidents. In addition to fire and smoke remediation, Modern Leather Goods provides Leather Repair Service and Leather Cleaning Service to address surface wear, discoloration, and structural issues that may arise in the aftermath of damage or heavy use.

The organization also serves clients seeking Clothing Alteration Service to adjust and refine garments that may be impacted by heat, smoke, or moisture, ensuring fit and function return to pre-incident condition. For travelers and professionals, the shop offers Luggage Repair Service and Shoe Repair Shop capabilities, including Shoe Repair and Shoe Shining Service, to restore condition, balance, and polish to footwear and travel accessories that experience wear or aftermath from exposure to harsh elements. The staff emphasizes meticulous attention to detail, providing color matching for repairs when possible, as demonstrated by testimonials that highlight precise heel color matching and seamless restoration results for luxury items.

In instances where luggage or leather goods sustain minor to moderate damage, Modern Leather Goods delivers Water Damage Restoration Service procedures to mitigate moisture-related concerns and prevent further deterioration. The team communicates options transparently, guiding customers through feasible repair paths and timelines to minimize disruption and preserve original aesthetics. The facility prides itself on rapid, reliable service, with many clients reporting quick turnaround times for common repairs and on-site or in-store consultations that help determine the best course of action. The staff’s customer-centered philosophy is reflected in reviews that reference professional demeanor, thorough inspection, and straightforward explanations of options, along with a commitment to accountability and quality workmanship.

Beyond repairs, Modern Leather Goods emphasizes long-term care and prevention, offering guidance on leather conditioning, stain treatment, and protective measures to extend the life of belongings after restoration. The combination of skilled artisanship, precise craftsmanship, and practical care recommendations positions the business as a trusted partner for individuals seeking to recover cherished items after fire exposure or other damage. Customers are encouraged to visit the New York location to discuss project-specific needs, review before-and-after examples, and receive personalized assessments from experienced technicians dedicated to restoring form, function, and beauty to leather, luggage, and footwear collections.

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