East Coast Restoration NY

East Coast Restoration NY Reviews

Scrub A Pup Mobile Grooming

1 ★☆☆☆☆

Do not hire this contractor. Our experience was extremely stressful and resulted in significant problems throughout the project. The work was never completed to industry standards, and we were left with numerous serious issues, including defective workmanship and damage to our home — including a basement flooding incident that occurred during the course of the work. Despite having a signed contract with clear expectations, those terms were not followed, and attempts to resolve issues or have the work properly completed were unsuccessful. We paid for a quartz countertop listed in the contract $1500 and he put in Formica. We are still taking the steps to get our money back but I want to warn everyone We also had serious concerns regarding licensing and insurance. Documentation that was provided raised questions about whether proper credentials and coverage were in place, which we found out he lied and is not licensed with Suffolk county and he forged his photocopied picture of it. This is all very alarming as homeowners trusting someone to work in our home we would have never hired him. There were ongoing concerns about professionalism and respect for our property. While I was nine months pregnant and we had our own dogs, the contractor brought his personal dogs INTO OUR HOME, allowed them to urinate throughout the backyard, and repeatedly left the front door open, which resulted in our dogs getting out and roaming the street while we were at work — an unsafe and upsetting situation. There were also instances of unprofessional conduct on site, including making messes in bathroom areas and yelling at employees, creating an uncomfortable environment. We have had to spend significant time and resources addressing unfinished work and correcting problems that should never have occurred. Home renovations are a major investment, and homeowners deserve transparency, accountability, and professionalism. Based on our experience, I strongly recommend that others look elsewhere.

Vinny DiConza

5 ★★★★★

I called East Coast restoration to help me with a broken pipe in my basement late on a Thursday night. The crew responded within a few hours and were at my door ready to work. The pipe led to flooding and a bunch of mold in my finished basement and my family had to vacate the premises. The guys came in and worked quickly and were very clean and respectful throughout the whole job. They went above and beyond and made a stressful situation so much easier, explained to me what was going on every step of the way keeping me in the loop. I am glad to have chose ECR for my job would highly recommend.

Ashley Graham

5 ★★★★★

This is the company you want to call when you have a loss in your home. They took care of it all and spoke with the insurance and got my flood taken care of. They were at my house within an hour and had most of the work done by the next day! Great people, Great company!

Danielle DeMaio

5 ★★★★★

I am very happy that I chose East Coast Restoration NY to do my kitchen after having a leak. Everything came out beautifully.

About East Coast Restoration NY

East Coast Restoration NY is a dedicated fire damage restoration service located at 190 Terry Rd, Smithtown, NY 11787, serving the surrounding communities with comprehensive recovery solutions. The company distinguishes itself through a broad range of category services designed to address the aftermath of fires and related incidents, including Water Damage Restoration Service, Building Restoration Service, and Fire Damage Restoration Service. By focusing on rapid response, meticulous assessment, and coordinated restoration, East Coast Restoration NY helps property owners mitigate further damage, preserve structural integrity, and restore living spaces to safe, livable conditions. The team aligns with clients’ timelines and insurance processes, providing clear communication and steady guidance during what can be a stressful and complex restoration journey. Their approach emphasizes safety, thorough documentation, and adherence to industry standards to ensure that work progresses efficiently and expectations are met wherever possible.

In the realm of fire damage, East Coast Restoration NY offers specialized mitigation, contents handling, debris removal, and board-up services to secure properties and prevent secondary damage. Building Restoration Service capabilities cover structural repair, material replacement, and indoor environmental improvements that support long-term resilience. The Water Damage Restoration Service is prepared to respond to flooding and moisture intrusion, using careful extraction, drying, and dehumidification methods to prevent further deterioration and mold growth. The firm’s emphasis on customer-centered communication means clients are kept informed about every phase of restoration, including assessment findings, scope of work, scheduling, and progress updates. This transparent approach aims to reduce uncertainty and help homeowners navigate insurance claims when appropriate, with a focus on delivering reliable results and minimizing repeated visits or rework.

Customers recognize East Coast Restoration NY for its prompt response and professional conduct in the field. The team maintains a strong emphasis on cleanliness, safety protocols, and respect for clients’ properties during every project. Through coordinated teamwork and careful project management, the company seeks to restore homes to their former condition or better, with attention to detail in areas such as kitchen and living spaces where leaks or fire-related damage may have occurred. The organization prioritizes accountability and thoroughness, aiming to complete tasks efficiently while meeting industry standards and local regulations. The service offerings extend to both emergency response and longer-term restoration projects, ensuring that clients receive comprehensive support from initial assessment through final restoration documentation. East Coast Restoration NY strives to be a trusted partner for homeowners in Smithtown and the surrounding region by delivering dependable restoration solutions, maintaining professional standards, and fostering constructive communication throughout the recovery process.

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