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FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration in Carlisle, OH provides comprehensive fire damage restoration services, helping homes recover with expert containment, cleanup, and remediation.

Fire Damage Restoration Service at 711 Business Pkwy in Carlisle, OH 45005

Operational
★★★★☆
Rating: 4.3 based on 117 reviews
Address: 711 Business Pkwy, Carlisle, OH 45005
Phone: 19377901650
Emails:
Employees: 1000
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration Services

Ac Duct Cleaning

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Ac Duct Cleaning is a service that cleans the air ducts in an air conditioning or ventilation system. Technicians remove dust, debris, mold, and pollutants from ducts, vents, and components to improve indoor air quality and system efficiency.

Air Duct & Hvac Cleaning

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Air Duct & HVAC Cleaning is a service that cleans the ducts, vents, and heating/cooling units to remove dust, mold, and debris, improving indoor air quality and system efficiency through thorough cleaning and sanitizing.

Air Vent Cleaning

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Air Vent Cleaning is a service that removes dust, debris, and buildup from your home's air ducts and vents to improve airflow and indoor air quality. Technicians inspect, clean, and sanitize ducts, vents, and related components.

Applied Structural Drying

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Applied Structural Drying is a service that quickly and safely dries water-damaged buildings using specialized equipment, moisture measurement, and trained techniques to prevent mold, structural damage, and further deterioration.

Attic Mold

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Attic Mold is a service that checks and removes mold in attic spaces, identifies moisture sources, and prevents future growth with cleaning, drying, and recommendations to keep the area safe and dry.

Basement Flood

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Basement Flood is a service that detects and prevents water intrusion in basements, using sensors and drainage checks to monitor moisture, leaks, and sump pump performance, and provides quick fixes or guidance to keep basements dry.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from carpets using methods like vacuuming, shampooing, hot water extraction, and stain treatment to refresh fibers and improve appearance.

Chemical Spills

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Chemical Spills is a service that helps identify, contain, and clean up releases of hazardous substances, assess risks, provide safety guidance, and ensure proper disposal and reporting to protect people and the environment.

Commercial Sanitation

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Commercial Sanitation is cleaning and maintaining facilities in workplaces, offices, and public buildings. It involves waste removal, restroom and surface cleaning, sanitizing, waste disposal, and ongoing hygiene practices to keep spaces safe and compliant.

Comprehensive Services

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Comprehensive Services is a complete set of help and support tailored to your needs, covering assessment, planning, implementation, and ongoing assistance across multiple areas to ensure all aspects are cared for in one place.

Damage Cleanup Specialists

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Damage Cleanup Specialists is a service that restores and cleans properties after damage from water, fire, mold, or storms. It includes assessing the damage, removing debris, drying, cleaning, deodorizing, and coordinating with insurance for repairs.

Disinfecting And Sanitizing

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Disinfecting and sanitizing is cleaning surfaces to remove germs and dirt. It involves using approved cleaners or disinfectants, following directions, and letting products sit for their recommended contact time to reduce the risk of illness.

Dryer Vent Duct Cleaning

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Dryer Vent Duct Cleaning is a service that removes lint and debris from your dryer’s vent and ductwork to improve airflow, reduce fire risk, and help the dryer dry clothes faster. It involves inspecting and cleaning the vent, bends, and connection areas.

Electrical Installation

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Electrical Installation is the process of setting up or upgrading electrical systems in buildings, including wiring, outlets, lighting, and safety devices, to ensure power is delivered safely and reliably for daily use.

Electrical Work

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Electrical Work is the service of installing, repairing, and maintaining electrical systems in homes or buildings, including wiring, outlets, lighting, panels, and safety devices to ensure reliable power and compliance with safety standards.

Emergency Service

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Emergency Service is a rapid-response aid system that provides immediate help during urgent situations, coordinating trained responders, essential medical care, and safety measures until the situation is resolved or transferred to ongoing support.

Environmental Services

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Environmental Services helps protect the planet by cleaning and maintaining air, water, and soil; managing waste and recycling; and supporting eco-friendly practices for communities and businesses to stay healthy and sustainable.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that assesses fire and smoke damage, removes damaged materials, cleans soot and odors, and restores the property through cleaning, repairs, and rebuilding to return spaces to their pre-fire condition.

Flooring

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Flooring is the service of installing or replacing the surfaces on a floor, such as wood, tile, carpet, or laminate. It involves measuring, selecting materials, preparing the subfloor, cutting and laying the pieces, and finishing edges and seams for a durable, smooth floor.

Free Inspections

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Free Inspections are no-cost checks of your item or property to identify issues, with a brief review, optional recommendations, and no obligation to proceed with further services.

H V A C Duct Cleaning

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H V A C Duct Cleaning is a service that cleans the air ducts and vents of an HVAC system to remove dust, mold, and debris, improve airflow, reduce odors, and enhance indoor air quality, often using specialized tools and vacuums.

Hardwood Floor Drying

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Hardwood Floor Drying is a service that removes moisture from hardwood floors after flooding, spills, or finishing, using specialized vacuums and dehumidifiers. It involves measuring moisture, controlling humidity, and restoring the floor to prevent warping or damage.

Hoarding Cleanup Services

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Hoarding Cleanup Services helps people tidy and restore homes affected by hoarding. Specialists sort, remove clutter, clean, disinfect, organize belongings, and create safer living spaces with sensitivity, safety, and ongoing maintenance tips.

Home Clean

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Home Clean is a home cleaning service that volunteers or professionals visit your home to thoroughly dust, vacuum, mop, and tidy rooms, kitchens, and bathrooms, helping you maintain a neat, comfortable living space with reliable, scheduled or on-demand cleanings.

Home Inspections

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Home Inspections are thorough exams of a house’s major systems and structure to identify problems, safety concerns, and potential repairs, including the roof, foundation, electrical, plumbing, HVAC, and overall condition, usually for buyers or sellers.

Insurance Claims

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Insurance Claims is the process of reporting and verifying a loss with an insurer to receive financial help for covered damages or expenses, including filing evidence, claims forms, assessment, approval, and payout based on your policy terms.

Mold Issue

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Mold Issue is a service that identifies, tests, and removes mold growth in homes or buildings, assesses moisture sources, fixes leaks, and provides guidance to prevent recurrence for healthier indoor air.

Mold cleaning

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Mold cleaning removes mold growth from surfaces to improve air quality and prevent damage. It involves identifying affected areas, safely containing spores, cleaning with appropriate cleaners, and sometimes treating or sealing surfaces to prevent regrowth.

Mold inspection

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Mold inspection is a professional check to find mold growth in a home or building, determine its type, and identify where it’s coming from. It involves visual checks, moisture measurements, and sometimes air samples to assess and guide remediation.

Mold remediation

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Mold remediation is the process of removing mold from buildings and preventing its return, including identifying moisture sources, cleaning affected areas, and using proper containment, ventilation, and treatment to restore a safe indoor environment.

New Furnace

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New Furnace is a service that installs or replaces home heating furnaces, upgrading efficiency and reliability. It involves selecting the right unit, delivering, installing, venting, wiring, and testing to ensure safe, efficient operation.

Painting

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Painting is the art of applying colors to a surface to create pictures, textures, or designs. It involves choosing materials (brushes, brushes, paints), prepping the surface, mixing colors, and applying layers to express ideas or capture scenes.

Pipe Leak

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Pipe Leak is a service that detects and fixes leaking pipes in homes or buildings, identifying the source of moisture, repairing damaged sections, and testing to ensure leaks are resolved and systems are water-tight.

Plumbing

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Plumbing is fixing and installing pipes, drains, and fixtures for water, waste, and gas in homes or buildings. It involves repairing leaks, unclogging blocks, installing sinks, toilets, and appliances, and ensuring safe, proper water flow and drainage.

Remodel In Your Home

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Remodel In Your Home helps you update or redesign rooms inside your house, like kitchens or bathrooms. It involves planning changes, choosing materials, hiring pros, and managing construction until your space looks and works better.

Remodeling

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Remodeling is renovating a home or space to improve layout, add or change rooms, update finishes, fixtures, and systems to look better and work more efficiently, often involving planning, permits, and施工 or contractor work.

Repair Construction

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Repair Construction is a service that fixes and restores buildings or parts of them, including walls, roofs, and plumbing. It involves assessing damage, planning fixes, replacing worn or broken components, and ensuring safety and quality after the repairs.

Roof Inspectors

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Roof Inspectors is a service that checks the condition of a roof, looking for damage, wear, leaks, and safety issues. It involves a visual inspection, possibly with tools, reporting findings, and recommending repairs or maintenance.

Roof Installations

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Roof Installations is a service that designs, measures, and installs new roofs on homes or buildings, including choosing materials, preparing the surface, and ensuring proper sealing and insulation for weather protection.

Roof Replacement

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Roof Replacement is the process of removing an old roof and installing a new one to protect your home from weather. It involves inspecting, choosing materials, removing shingles, fixing underlayment and insulation if needed, and sealing with flashing and nails.

Roofing

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Roofing is the service of installing, repairing, or replacing the top covering of a building to keep it dry and safe. It involves assessing the roof, choosing materials, removing old shingles or tiles, installing new layers, and sealing edges and vents.

Sewage cleanup

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Sewage cleanup is professional cleaning of areas contaminated by wastewater from toilets or drains, removing spoiled material, sanitizing surfaces, and ensuring safe, odor-free spaces through specialized gear and disposal of waste.

Smoke Damage

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Smoke Damage is a service that assesses and cleans up items and spaces affected by smoke from fires or combustion. It includes odor removal, soot cleaning, sanitizing, air-quality improvements, and sometimes restoring or replacing damaged materials.

SteraMist

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SteraMist uses cold hydrogen peroxide fog to disinfect and sanitize spaces and objects. It generates a fine vapor that kills germs on surfaces in enclosed areas, offering rapid, chemical-free cleaning for rooms, equipment, and utilities.

Storm Damaged

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Storm Damaged is a service that assesses, documents, and repairs buildings damaged by storms, including inspecting for structural issues, water or wind damage, and coordinating temporary protection, cleanup, and repairs to restore safety and usability.

Sub Floor

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Sub Floor is a service that prepares and repairs the layer beneath the floor, ensuring a solid, level base. It involves assessment, leveling, moisture control, and repairs to support durable, properly installed finishing floors.

Sump Pumps

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Sump Pumps are devices installed in basements to remove excess water. They sense moisture, pump it out through a pipe to keep floors dry, and may include a battery backup or automatic switches for reliable, continuous protection.

Tile Repair

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Tile Repair is fixing damaged or loose tiles on floors, walls, or showers. It involves inspecting the area, removing broken pieces, preparing the surface, replacing tiles, and sealing grout to restore a smooth, safe, and waterproof surface.

Water Extraction

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Water Extraction is a service that removes water from spaces or objects after a spill or flood, using pumps and pumps, vacuums, and drying equipment to dry floors, walls, and materials while preventing damage and mold.

Water Heaters

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Water Heaters provides services to install, repair, and maintain devices that heat water for home use, including tanks and tankless systems. It involves sizing, safety checks, energy efficiency upgrades, and routine servicing to ensure reliable hot water.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries and sanitizes affected areas, and fixes structural damage, leaks, and mold issues to restore homes or buildings safely and quickly.

Water damage-related mold removal

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Water damage-related mold removal cleans up mold growth that follows water leaks or flooding. It involves identifying moisture sources, containing the area, removing moldy materials, drying surfaces, and treating with antimicrobial products to prevent recurrence.

Water damage-related pest control

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Water damage-related pest control is a service that cleans up moisture and damaged areas after flooding or leaks, then treats and prevents pests like insects and mold, using drying, sanitation, and targeted treatments to restore safety and reduce infestations.

Water removal

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Water removal is a service that quickly takes excess water away from a space, area, or object. It involves assessing the wetness, extracting the water safely, drying surfaces, and preventing damage from moisture and mold.

FIRST ONSITE Property Restoration Reviews

Jeff
Jeff
1 ★☆☆☆☆
Update: I have a positive update. Dry Patrol/First on Site Reached out to me a couple of months ago. They went above me on to do what they could do to make things right. I honestly think that Management didn’t realize How tough the job went and how bad the first experience was. It seems like they possibly narrowed it down to an employee who is no longer there and once they did this, They came back and didn’t just fix my complaints, they also did some extra stuff for us, Including putting new flooring in the bathroom. There’s one person I would really like to think, not sure he wants his name to mentioned But his initials are DG. He fielded what was probably 100 calls from me, Always got back to me quickly, remained positive through my incessant complaining, and is really the one that made all of this happen. It obviously doesn’t make everything right. My Dad built this business in the 80s-90s, and hated that the fire destroyed the building. He was fighting cancer throughout this whole process And would have loved to be able to come to the office and furthermore to see it completed, but he never got that chance. That is something I will always blame the original contractor for. But a few people there really tried to do what they could to make it right. Update: Thank you very much for publicly posting, asking me to contact you to make things right, while privately telling me directly that you aren’t going to help at all. I just thought people should see that while your company says one thing, You actually do the opposite. WORST construction experience ever. This review is technically for Dry Patrol, who was recently bought out by First OnSite. I should preface everything by saying that I own a local insurance agency that deals with restoration companies on a weekly basis. After you’ve done what I do for years, you start to develop a feel from extensive experience with reputable remediation firms. Dry Patrol, however, acted in a manner that is anything but reputable. They delivered unacceptable service, dishonest communication and substandard work on a fire restoration project that began in April of 2023. After 10 months of missed deadlines, false claims of work being done, and shoddy craftsmanship, we were forced to terminate their contract. We retained a portion of the funds to have a competent company rectify the situation. The accompanying photos were taken immediately after Dry Patrol's "repainting" of our office and speak for themselves. Beyond the disastrous interior work, Dry Patrol caused extensive damage to our property. Their negligence destroyed our parking lot, parking blocks, and multiple areas inside. They left a commercial dumpster directly on the asphalt, without protection, causing dents and severe rust damage that require complete resurfacing. Their unprofessional attempts at remediation only made things worse. The amount of time it took them (to not even finish) became the joke of the town. We chose to end the relationship as it became clear Dry Patrol lacked the expertise and integrity to complete the job. This was the absolute worst construction experience we've ever had. It’s something that other insurance agencies need to know so they know what to expect when referring Dry Patrol to a client. To top it off… THEY SEALED OFF THAT ATTIC. That’s right. After they reframed the walls and redid the ceiling they closed off our attic access. So now no one can get in the attack even if they need to. Their subpar plumbing work also caused the carpet to be stained in a couple areas. I could really go on and on, as I have a list of things they did poorly along with many more pictures and screenshots of conversations of them over promising and under delivering, excuses for why they missed deadlines, and outright lies about days and time worked. With that being said, they were recently bought out by a new company. I cannot speak to their work or craftsmanship with this company. But Dry Patrol themselves from April 2023 until we cut ties in February 2024 was absolutely awful.
Mike Boyle
Mike Boyle
5 ★★★★★
Absolutely an amazing crew of people from the office staff to the field technicians and management. Reliable, speedy, and efficient service is clearly their number one priority, and they demonstrate that on every job. I’m calling them every time.
C H
C H
5 ★★★★★
Jordan and his team were amazing. Jordan arrived within hours of calling Dry Patrol. He gave me an estimate for clean up on the spot. He didn't pressure at all, but did offer to get started that day if I was ready. I did want to get the clean up started right away, and he set everything up. They came back to the house most days to check the progress and adjust everything. I feel like the clean up was perfect, everything was dried very quickly and completely. Super professional, detailed, and efficient. Excellent communication throughout, including calling ahead so I knew when they would be coming out (and they were flexible if I needed a different time). Jordan also went above and beyond explaining how it worked with insurance so I knew what to expect. A+ would 110% recommend
Isabella Bowling
Isabella Bowling
5 ★★★★★
I had a massive house fire in April and was extremely weary of the restoration and rebuild process, as it happened to my first home. Finding a company that did both the restoration and rebuild was important to me. I met with a few different companies, but Dry Patrol really stuck with me. The crew was very professional, and the project manager, Dave, was extremely kind and compassionate to work with. He was readily available during any situation. Even Andrea, in the office, was very flexible and worked around my crazy night shift hours to make things happen. They provided bi-weekly check ins and updates, and promoted safety as the number one priority. By the end of the project, they almost felt like family! Dry Patrol went above and beyond the call of service. Josh and Todd, THANK YOU FOR MAKING MY HOME BEAUTIFUL. I will forever recommend them for any services they offer, and feel confident you'll love them too!!
Joyce Cantrell
Joyce Cantrell
5 ★★★★★
When we got back from Florida after four months, our basement was flooded from a sump pump problem. Two feet of water and a basement full of mold greeted us. When we called DryPatrol they got us the estimate the next day. We were discourage by the lack of response from three other companies. We decided to go with DryPatrol because our plumber recommended them and said they would do a good job for us. He was right! Everything was always explained to us and they did a wonderful job of restoration. Even though it was pretty much a total demo, they tried to save some special items for us. The workers were very efficient especially the demo crew who worked so hard removing our stuff to the dumpsters. What an experience. With the help from DryPatrol we made it back into our house with clean air. I would recommend this company because they work so well with you to get your problem solved as quickly as possible.
kelley bosecker
kelley bosecker
5 ★★★★★
November 27, 2023 - Dry Patrol assisted us to repair water damage to the lower level of our condo caused by a broken water pipe in Loveland, Ohio over the past couple months. They responded immediately to stop further damage. There was significant damage to the ceiling, dry wall, carpet etc. They got everything dried out and repaired on a relatively quick basis. They were wonderful to my elderly mother! Brian was awesome! They were responsive to our calls, texts and emails. The office staff also assisted us in getting necessary info to the insurance company for reimbursement. They got the work done efficiently and well. They were also kind and supportive, and a pleasure to work with. I highly recommend the Cincinnati/Dayton branch of Dry Patrol for remediation/repairs.
Bonnie Benge
Bonnie Benge
5 ★★★★★
The workers were very responsive when I had a flood in my home on a Sunday morning. Cody, Austin and Mike were very polite and professional as they provided the equipment and services for the next several days. Also the office manager named Andrea was very polite and provided excellent customer service. My plumber recommended I call Dry Patrol to help solve my water problem. I am highly satisfied with Dry Patrol. Thank you very much!
Beverly Colvin
Beverly Colvin
5 ★★★★★
They were great when our basement flooded due to a burst water pipe. They were always professional and kept us informed on what was being done and the progress. They were careful to protect the other areas of our home. Always called to let us know when they were coming and we’re flexible to work around our schedule.
Pastel TheGhost
Pastel TheGhost
5 ★★★★★
Dry patrol was very helpful and professional. I had what looked like some water staining on my ceiling. I had them come out and check to see if things were wet. They did a full on inspection with no charge. The guys that came out were very respectful and well educated. They helped me fine the issue. I Highly recommend dry patrol !
Carol Ammon
Carol Ammon
1 ★☆☆☆☆
Company culture seems to lack integrity and transparency with clients and bully behavior is acceptable within the company. Quick to take deposits and then show up at their convenience. They left our family without plumbing/water for an extra 5 days dues to not coming when expected around the holidays our whole holiday plans had to be rearranged without notice. Reaching out to the company for response was meet with no answer till the emergency line was called. After thinking the account was settled again caught off guard by a harsh and unwarranted voicemail about a lien on our property for non payment. Never received a bill in the mail nor prior phone calls for payment. They stated after asking for mediation in this matter with management due to some miscommunication and double standards in their company. I was informed their system can be confusing. If you haven’t heard from customers via email or calls. Maybe send out a paper invoice in the mail along with an electronic option. Before calling and threatening clients. I would not recommend this company after going through what our family went through. They came recommended from our plumber and they were disappointed in hearing about our service.
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About FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration is a trusted fire damage restoration service located at 711 Business Pkwy, Carlisle, OH 45005. Serving residential and commercial clients, the company provides comprehensive building restoration and emergency response that covers the full spectrum of fire-related cleanup and repair needs. The restoration professionals work to mitigate damage quickly, preserve remaining structure, and begin the recovery process with a coordinated plan tailored to each property. Their approach emphasizes rapid assessment, safety, and a clear path from initial containment through final restoration, guiding clients through insurance interactions and restoration milestones with empathy and transparency.

The organization presents a broad set of capabilities that align with its stated categories: Building Restoration Service, Fire Damage Restoration Service, Waste Management Service, and Water Damage Restoration Service. This combination supports a holistic response when fire damage intersects with smoke contamination, weakened structural integrity, or accompanying water intrusion from firefighting efforts. Services extend from on-site assessment and load-bearing evaluations to meticulous cleanup, deodorization, and remediation of affected areas. Equipment and techniques emphasize efficiency, effectiveness, and adherence to industry standards to restore functionality and comfort while minimizing disruption to occupants.

Within the offered services, FIRST ONSITE Property Restoration highlights essential fire remediation and prevention steps, including Fire damage cleanup & repair, Disinfecting And Sanitizing, Odor control, and SteraMist-based sanitization where applicable. The team also provides Applied Structural Drying, Water Extraction, and Water removal for incidental water damage, ensuring moisture management is a central component of the restoration plan. Cleaning and restoration workflows feature Carpet cleaning, Flooring options, Hardwood Floor Drying, Tile Repair, and Sub Floor stabilization to restore both appearance and structural soundness. In addition to remediation, the company supports clients through Insurance Claims assistance, Free Inspections, and thorough Home Inspections to document pre- and post-restoration conditions and to facilitate settlement processes.

The breadth of services also encompasses building maintenance and environmental considerations: Electrical Installation and Electrical Work, Plumbing, Remodel In Your Home, Remodeling, Repair Construction, Roofing, Roof Inspectors, Roof Installations, Roof Replacement, and Sump Pumps for water control. Additional offerings such as HVAC Duct Cleaning, Air Duct & HVAC Cleaning, Air Vent Cleaning, and Dryer Vent Duct Cleaning reflect attention to indoor air quality and the integrity of ventilation systems. Commercial Sanitation, Hazard cleanup, and Environmental Services address workplaces and community spaces impacted by fire or related incidents. The array of mitigation and cleaning disciplines, including Mold Issue, Mold cleaning, Mold inspection, Mold remediation, and Sump Pumps, demonstrates a commitment to comprehensive remediation when secondary issues arise during the restoration journey.

FIRST ONSITE Property Restoration emphasizes customer-focused service through responsive Emergency Service, Comprehensive Services, and Damage Cleanup Specialists. The team strives to communicate clearly with clients, coordinate with insurance professionals, and deliver timely, quality workmanship. By combining restorative expertise with safety-first practices, the company aims to help property owners recover from fire-related events and to restore comfort, safety, and value to homes and businesses in Carlisle and the surrounding region.

Building Restoration Service

FIRST ONSITE Property Restoration in Carlisle, OH offers expert Building Restoration Services to repair and restore homes and businesses after fire, flood, or mold damage, providing rapid response, thorough cleanup, and lasting reconstruction solutions.

Fire Damage Restoration Service

First Onsite Property Restoration in Carlisle, OH offers expert fire damage restoration to quickly assess, secure, and restore your property. Our licensed team handles smoke, soot, and structural cleanup with compassionate, efficient service to recover your home or business.

Waste Management Service

FIRST ONSITE Property Restoration in Carlisle, OH offers comprehensive Waste Management Services to safely remove, transport, and dispose of debris, minimize environmental impact, and ensure compliant cleanup for residential and commercial properties.

Water Damage Restoration Service

FIRST ONSITE Property Restoration in Carlisle, OH offers comprehensive Water Damage Restoration Service to quickly mitigate flooding, extract water, dry, and restore affected properties with expert craftsmanship and timely, compassionate support.