PuroClean Fire & Water Experts

PuroClean Fire & Water Experts Services

PuroClean Fire & Water Experts Reviews

Jordan Lamar

5 ★★★★★

I cannot say enough good things about PuroClean and their staff. The communication was truly the BEST customer service I have ever received. They were kind, respectful, incredibly and immediately responsive, and they kept me informed the entire time. They were so careful and respectful of our property- even our dog and children. I would recommend them anywhere anytime to anyone!!

Thom ONeal

5 ★★★★★

My insurance agent recommended Rick at Puroclean and gave me his number on Saturday morning after my basement flooded. I spoke to Rick at 8:15 am and Chuck and Charne were at my house before noon. I live almost an hour from Columbus. They bailed me out for sure. Pulled all carpet, sucked up the water sprayed to insure I didn’t get mold and dehumidified the basement. I am very satisfied and I highly recommend the entire team. Thank you!

Tom Heckel

5 ★★★★★

Our Puro Clean team arrived the day after our 75 gallon hot water heater emptied itself into our finished basement. They quickly assessed damage and removed our wood laminate floor from the area that was wet. Set up fans and a dehumidifier to dry the wetness remaining. When checking progress the next day it was discovered the water had gone into ian unexpected room. That room was quickly opened up and dried overnight. The team was thorough, efficient and tidy. All wet trash was bagged and promptly removed. Very happy to have a dry basement space again!!!

Kenna Abbruzzese

5 ★★★★★

Terry and Angel were great!! Our basement had a major leak and they were here promptly to clean everything up. We had just moved in to our new house and don’t have any fans so they left several to ensure our basement got completely dry before coming back to pick them up a few days later. Highly recommend!!!

Steve Barnhill

5 ★★★★★

Terry and Angel were very prompt and courteous. Very professional in what they did to ensure the mess was fully cleaned. Would recommend you all who needs a water disaster clean up. As far as the price for the work completed I am not sure of the cost due to the owner of the property is paying it.

Paula Crabtree

5 ★★★★★

If you’ve experienced Highland Roofing and construction Or Manny Blessing’s, then you know the damages that they could cause to your home, puroclean came in. Took some of the wall out where it was leaking , cleaned the area all out, sanitized it , cleaned it up, taped it off with plastic and got some mold samples. They’re very professional and courteous. They’ll explain everything to you. In my case, It was a bad siding job that leaked around my whole house to the point The water was coming inside. I have breathing problems so I was worried about the mold in the air. I called puroclean , They came out and did their job, put my mind at ease, and I will be calling them again to test my son’s room !! Excellent company,, Excellent employees. I wish all people were as professional as these guys were.

Samantha Savage

5 ★★★★★

10/10 will always recommend PuroClean! We woke up to a nightmare, our house flooding overnight. Standing water everywhere, leaking down into the basement. Walls, flooring, items destroyed, and ceilings caving in. Water damage is the worst! We called our insurance representative who quickly recommended and called Rick on our behalf. Within the hour, Rick was at our house providing his expertise and easing our minds by letting us know although the road ahead is going to be lengthy, everything is going to be alright. It was like I was speaking to a family member. Him and his team cared about us and our situation. A few hours after Rick arrived, Terry and Angel arrived and quickly got to work ensuring to mitigate and prevent mildew and mold. Extremely professional, friendly and again treated us like family and showed empathy for our situation. I can't stress enough that they were there to help within hours of us waking up to the water damage! They continued to check on our house daily! I will forever be grateful for their expertise, professionalism and how they quite literally saved the day! Thank you Rick, Terry, Angel and the entire PuroClean team!

Barb Heisel

5 ★★★★★

So impressed with PuroClean and grateful for the quick response to our need as a result water damage. A leak from our dishwasher caused warping of our wood floor. Nick assessed the damage and Terri and Angel followed up with placement of machines to draw out moisture from the damaged floor. They were all efficient and I had confidence they knew what they were doing. Terry even came to our house the next day to make sure everything was running as expected. PuroClean was contacted by our insurance company. So glad they did. Barb Heisel

Cristina Martorelli

5 ★★★★★

Our experience with PuroClean was great! Extremely responsive, took the time to discuss our problem and the proposed solution. The team that came in to do the mold remediation worked quickly and efficiently and left the space clean and tidy. Would recommend!

Geoffrey Sharp

5 ★★★★★

These guys rock at clean up and containment. Very honest and hardworking crew and Management. Highly recommend and have used them about three times on pesky projects.

About PuroClean Fire & Water Experts

PuroClean Fire & Water Experts is a comprehensive restoration service located at 2967 E 6Th Ave Ste 100 in Columbus, Ohio. Serving residential and commercial clients, the company specializes in Water Damage Restoration Service and Fire Damage Restoration Service, with a robust portfolio of capabilities designed to handle urgent, complex recovery scenarios. The team approaches each project with a focus on swift response, thorough assessment, and careful mitigation to protect property and occupants. The professionals coordinate closely with homeowners, tenants, and insurers to streamline the restoration process and minimize disruption during difficult times.

In addition to fire and water remediation, PuroClean offers services such as Crime Scene Cleanup, Smoke Damage mitigation, Mold Remediation, Odor Removal, Sewage cleanup, and Hoarding Cleanup to address a wide range of aftermath challenges. The reconstruction expertise provided by the company ensures that damaged areas are repaired, rebuilt, and returned to pre-loss conditions when possible. This includes careful demolition, material removal, and replacement, paired with detailed planning to restore both safety and functionality. The service lineup reflects a holistic approach to cleanup and recovery, emphasizing cleanliness, sanitation, and a healthy indoor environment.

Customer experiences shared by clients highlight responsive communication, empathy, and professional courtesy from the PuroClean team. Many excerpts emphasize rapid arrival times, efficient drying and dehumidification, thorough cleaning, and respectful treatment of properties and occupants. The staff is repeatedly described as courteous, knowledgeable, and dedicated to guiding clients through each step of the restoration journey. Insurance coordination and transparent explanations are common themes in these testimonials, illustrating a commitment to reducing stress during the claims process. The company’s emphasis on meticulous cleanup, containment when needed, and timely follow-up reflects a consistent standard of care across projects.

With a focus on safety, adherence to industry best practices, and the use of modern equipment, PuroClean Fire & Water Experts aims to prevent secondary damage such as mold growth and mildew while restoring the integrity of structures. Their services cover a broad spectrum—from initial debris removal and moisture control to final reconstruction and odor-neutralizing measures. The team’s devotion to customer service, reliability, and high-quality workmanship positions PuroClean as a trusted partner for properties facing fire, water, or related damage in the Columbus area.

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