SERVPRO of Klamath & Lake Counties

SERVPRO of Klamath & Lake Counties Services

SERVPRO of Klamath & Lake Counties Reviews

Patrick Colahan

4 ★★★★☆

Water damage resulted in ruined floor and mold growth. Bre and Chris were brilliant deconstructing and cleaning. They worked very hard for long hours in very hot conditions. I was disappointed that Servpro was not able to do the reconstruction and upset that the office did not tell me this until very late in the process. This caused a serious delay finding people to do the repairs. Also, they have yet to provide me with the identification of the flooring so that it could be matched to the rest of the house as they had said they would. The work crew would get 5 stars. The office personnel were also very courteous and prompt. Management would get 1to 2 stars for their performance. They do hire good people.

Madison Wheeler

1 ★☆☆☆☆

Was given the information that all I would have to do to start services is to set up a payment plan, then was told weeks later that they’re requiring a 50% deposit in order to start the work. Was told the payments would be around $400, and that was doable. But they then turned around asking for twelve thousand in order to start anything at all. Super misleading company, not helpful.

T

3 ★★★☆☆

Bree and I believe his name is Chris, came in this hot weather and crawled under my house to remove insulation. Not once did they complain about anything. They put on the protective suits and respirators went in like MMA fighters! I was truly amazed at they're work ethics and drive. These two workers are golden. I hope the boss realizes how good they are. Very pleased. An update to this review. I was told that they would not be replacing the insulation they took out because they are shorthanded. In my opinion, you don't pull out somebody's insulation and not replace it, especially with the weather getting colder in the mornings. I signed the contract, so I'm hoping when he doesn't get paid, he realizes that you don't do this to people.

Stephanie Bird

5 ★★★★★

There was smoke damage to our house due to the local wildfires. The Servpro team came out right away allowing us to get back into our home in a timely manner. The crew on the job, Zach, Nick, Liz & Christina were prompt and professional throughout the whole process and explained everything very well. Thank you again for all your help!!

Rebecca Mendez

5 ★★★★★

Servpro quickly came in to clean over a weekend at the facility and everything was spotless. They had a great attitude and follow up was also very strong- they care about what they do!

Bre Tritchler

5 ★★★★★

Good response times, friendly and efficient personnel. Gage and Bree were great! -Linda Stastny

M B

1 ★☆☆☆☆

Horrible company with horrible people. Would never recommend such rude and inconsiderate people to work for anybody

Teresa Main

5 ★★★★★

The contractor Johnny was the best contractor I’ve ever worked with. Super professional, very nice, and got the job done fast. He also took the time and made sure to explain every detail and everything they would be doing. I would highly recommend.

About SERVPRO of Klamath & Lake Counties

Situated in Western Auto And RV, SERVPRO of Klamath & Lake Counties serves Medford and the surrounding areas with comprehensive fire damage restoration and a broad range of related cleanup and recovery services. The team specializes in rapid response to fire incidents, water intrusions, and the lingering effects of smoke and soot. They provide a full spectrum of services designed to minimize loss, protect property, and restore a sense of normalcy for homeowners and businesses alike. The organization operates with a mission to deliver professional, compassionate, and efficient restoration solutions while adhering to industry standards and safety guidelines. Their offerings extend beyond immediate fire damage repair and restoration to include thorough cleaning, sanitizing, and decontamination to safeguard indoor air quality and occupant health.

In addition to fire-focused work, the service portfolio includes Water Damage Restoration Service, Water Damage Repair and Restoration, and Water Leaks resolution, ensuring a coordinated response for both fire- and water-related emergencies. Cleaning and sanitation are cornerstones of their approach, with Cleaning Service and Cleaning and Sanitizing practices that address soot residues, smoke odors, and associated contaminants. The team also provides Air Duct Cleaning Service to improve indoor air quality and reduce the recurrence of odors and contaminants after a loss event. For commercial clients, Cleaning Services extend to Restaurant Cleaning and Commercial Services, supporting businesses in maintaining hygiene and safety standards during rebuilding and normal operations. Their expertise covers Damage Assessment to evaluate the scope of damage, plan restoration steps, and communicate findings clearly to clients.

The restoration professionals at SERVPRO of Klamath & Lake Counties are equipped to handle Building Restoration Service needs, Carpet Cleaning Service, and Waste Management Service as part of a holistic recovery approach. They tackle structural cleaning, material removal, and contamination control while coordinating with customers on preferred timelines and budgets. The team emphasizes customer-centric service, aiming to keep clients informed, reassured, and involved throughout the restoration journey. Local references and customer feedback highlight both the strengths and challenges encountered in real-world projects, illustrating a commitment to responsive service, rigorous workmanship, and ongoing improvement in operations, scheduling, and communication. The crew’s expertise covers storm damage cleanup and restoration, as well as general restoration tasks associated with residential and commercial properties after fire or water events. Across projects, the company prioritizes safety, quality control, and adherence to restoration best practices to protect property value and support timely return to normal use.

Located at 1492 Burl Crest Dr in Medford, OR 97504, SERVPRO of Klamath & Lake Counties operates within a network of skilled technicians who respond promptly to emergencies, assess damage, and begin mitigation, containment, and cleanup. Their services are designed to meet the needs of both homeowners and businesses facing the aftermath of fires, floods, and other hazardous events. With a focus on reliable performance and thorough recovery, the team remains committed to delivering results that restore structure, comfort, and peace of mind for clients during challenging times. The organization’s approach combines technical proficiency with client communication and logistics support to navigate insurance processes, scheduling constraints, and the complexities of restoration work.

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