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Five Star Disaster Services

Five Star Disaster Services in Ontario, OR provides comprehensive fire damage restoration, including 25 specialized services to restore homes and properties efficiently.

Fire Damage Restoration Service at 710 Thrifty Way in Ontario, OR 97914

Permanently closed
★★★★☆
Rating: 3.7 based on 17 reviews
Address: 710 Thrifty Way, Ontario, OR 97914
Phone: 15418896660
Employees: 50
Hours:
Monday 8AM-8PM
Tuesday 8AM-8PM
Wednesday 8AM-8PM
Thursday 8AM-8PM
Friday 8AM-8PM
Saturday 8AM-8PM
Sunday Open 24 hours
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Five Star Disaster Services

Five Star Disaster Services Services

24 Hour Emergency Service

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24 Hour Emergency Service provides immediate help around the clock for urgent problems, offering rapid response, on-site or remote support, and essential repairs or safety measures, anytime you call.

Carpet Cleaning

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Carpet Cleaning is a service that cleans dirty carpets, removing dirt, stains, and odors using vacuuming, shampooing, or steam cleaning with specialized machines and safe cleaning solutions to refresh and extend carpet life.

Ceramic Tile Cleaning

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Ceramic Tile Cleaning is a service that removes dirt, grime, and soap buildup from ceramic floors and walls. It involves sweeping, mopping, and often scrubbing with gentle cleaners, then rinsing and drying to restore a clean, shiny surface.

Cleanup Restoration

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Cleanup Restoration is a service that cleans up and repairs spaces after damage or wear, such as water, fire, or mold issues. It involves assessment, cleaning, debris removal, deodorizing, drying, and restoring structures to their normal condition.

Complete Clean

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Complete Clean is a thorough cleaning service that covers every room, removing dirt, dust, and grime, freshening surfaces, sanitizing bathrooms and kitchens, and leaving your space spotless and refreshed.

Complete Restoration

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Complete Restoration is a service that returns a property or item to its original or best possible condition, covering assessment, cleaning, repair, replacing damaged parts, and finishing touches to restore function, appearance, and value.

Disaster Response

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Disaster Response is a service that helps communities after emergencies by coordinating relief, delivering essential supplies, providing first aid and shelter, and supporting safety, recovery, and communication efforts until normal services are restored.

Emergency Disaster

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Emergency Disaster is a rapid-response service that coordinates urgent aid, safety, and recovery after natural or man-made disasters, including evacuation support, medical care, shelter, communication, and essential supplies for affected communities.

Final Inspection

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Final Inspection is the last check before delivery, ensuring all features work, safety and quality standards are met, and any issues are fixed. It involves tests, visual checks, documentation review, and confirmation that the product is ready for use.

Fire & Smoke Damage

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Fire & Smoke Damage restores homes after fire, cleans soot and ruins, removes smoke odor, and repairs structural damage. It includes assessment, cleaning, odor control, and restoration of walls, ceilings, floors, and contents to safe, livable condition.

Fire Clean-Up

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Fire Clean-Up is a service that safely removes smoke, soot, and water damage after a fire, cleans and deodorizes affected areas, bags debris, and restores belongings and spaces to a safe, livable condition.

Fire Mitigation

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Fire Mitigation is actions to reduce fire risk and damage, like creating defensible space, removing flammable materials, and improving building codes and safety practices to prevent fires and protect people and property.

Frozen Pipes

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Frozen Pipes is a service that helps prevent and fix pipes that jam or burst in cold weather. It includes insulation, heating, pipe relocation if needed, thawing frozen sections, and checking for leaks to prevent water damage.

Hot Water Extraction

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Hot Water Extraction is a deep-clean method that uses hot water and specialized cleaning solution sprayed into fabric or carpet, then vacuumed up to remove dirt, stains, and moisture, leaving fibers cleaner and refreshed.

Insurance Claims Service

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Insurance Claims Service helps you report a loss, gather necessary documents, and work with your insurer to assess and settle claims fairly and quickly, handling forms, eligibility, and communication throughout the process.

Leaky Water Heaters

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Leaky Water Heaters is a service that detects and repairs leaks in residential water heaters, preventing water damage. It involves inspection, diagnosing the source of leaks, replacing faulty valves or tanks, and testing the system for safe, efficient operation.

Sewer Backup

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Sewer Backup is a service that addresses sewage backups in homes, assessing damage, pumping out sewage, cleaning and sanitizing affected areas, removing damaged items, and restoring safe plumbing and drainage systems to prevent future problems.

Upholstery Cleaning

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Upholstery Cleaning is the process of deep-cleaning fabric-covered furniture. It involves removing dirt, stains, and odors from sofas, chairs, and cushions using specialized cleaning methods and solutions to refresh and protect the fabric.

Water & Sewer Damage

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Water & Sewer Damage is a service that repairs homes or buildings after water intrusion or sewer backups, fixing leaks, drying areas, removing contamination, and restoring plumbing, flooring, walls, and structures to safe, usable condition.

Water And Flood Damage

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Water And Flood Damage is a service to repair and restore properties after water incidents, including drying, removing moisture, cleaning, mold prevention, and repairing affected materials to prevent further damage and restore safety and comfort.

Water Damage Recover

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Water Damage Recover is a service that helps fix and restore spaces after water incidents, including assessment, water removal, drying, mold checks, cleaning, and repairs to prevent further damage and return the area to its normal condition.

Water Pipes

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Water Pipes is a service that installs, repairs, and maintains indoor plumbing systems, including pipes, fittings, faucets, and fixtures, to ensure clean water supply and proper drainage in homes or buildings.

Water Removal

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Water Removal is a service that quickly extracts excess water from floors, carpets, or structures after flooding or spills, using pumps, vacuums, and drying equipment to prevent damage and mold, then dries and evacuates moisture to restore a safe space.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries and sanitizes affected areas, fixes structural damage, and restores your home or business to its pre-damage condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold caused by leaks or flooding, dries the area, removes contaminated materials, sanitizes surfaces, and helps prevent future moisture problems to restore a safe, healthy space.

Five Star Disaster Services Reviews

Mike Shaw
Mike Shaw
5 ★★★★★
Had some flooring installed after a dishwasher leaked all over our kitchen floor. Nick and Marcus did and amazing job and we couldn't be happier!!! Everything was kept clean and looks 100 percent better when they finished. Highly recommended and very courteous. Definitely a #1 choice! Thanks guys!
Bill Reynolds
Bill Reynolds
5 ★★★★★
These guys are amazing. When you have an emergency, everyone expects theirs to be top priority. Took about 3 weeks for the entire job to be completed but it didn't interrupt us as we have a 2nd bathroom. They were at the house when they could while still handling other emergencies. Kenny and Andrew were awesome. Polite, friendly and always cleaned up after themselves. I was in contact with the owner several times during the job. Always received a call back to answer my questions. I'd recommend 5 Star to anyone needing their service. Thanks guys
Jennifer Coffelt
Jennifer Coffelt
1 ★☆☆☆☆
This is by far the worst service you could receive! My elderly mother paid him for services Joe neglected to do, most of her items were stolen. I have found her a new contractor, he’s been there several times harassing him, now we have a lawsuit and police report.
Liz R
Liz R
5 ★★★★★
I want to give a big Thank You to the company 5 Star Disaster Services. A while back one of my foster care homes in ontario needed some costly repairs in our downstairs bathroom. I called and the team came out that same day to give me an estimate for the repairs. The guys were awesome and after they found out about the wonderful work being done in this home for foster kids in our community, the company decided to do the work for free that same day! The team worked quickly and professionally to get the job done! This company really cares about people in our community. Again, thank you so much for the excellent work done right!
Jordan Gross
Jordan Gross
2 ★★☆☆☆
TLDR; owner quit part way through the job after not being upfront with us about the process. We woke up one morning to a pipe burst. Kenny from 5 Star came right out, assessed the damage and dried out the space. Kenny was fantastic and we felt like we were in great hands. A few days later both Kenny and the owner, Joe, came out. Joe planned to send in guys to pull up flooring and take out the damaged cabinets. He sent Marcus who was very helpful and let us know everything they did for the day and we'd hear more soon. The only other correspondence we got from Joe, without us having to reach out, was an email with links to vanities from Home Depot. He said to chose one in stock and they could come out the next week to install. At this point our insurance sent out an adjuster who wrote up an estimate for damages and sent us money. Having received money with a detailed list of how much we were given for each item we were told by insurance to go ahead and order supplies. Since Joe had only mentioned vanities we purchased those. My husband emailed Joe we had vanities. Joe then informed us that purchasing materials was his job and that by us purchasing them we had cut his ability to make profit. Oops! We were not familiar with this process, it seemed we made a mistake. We sent Joe all the information from insurance, he talked to our insurance agent and said we were good to move forward. We went weeks without information. I texted Joe to find out where we were going. We had the vanities that we were told could be installed quickly and it had been several weeks without any progress. Joe had been out of town and assured me he would get his guys together when he was back. Trying to be proactive I asked about flooring and who they worked with so that we could pick floors and order. We still hadn't even discussed flooring at a month into the process. He gave me their information and the flooring was ordered that day. The flooring company didn't bill me but said they would submit their information to Joe as was typical. When my husband reached out again after another week of no information, Joe responded that since we had taken over as "general contractor" by ordering materials we had cut him out of the loop and profit. He said he would send us his bill that day and wished us best luck on the project. We were astounded. We had 2 bathrooms torn apart, waiting to be repaired and we certainly didn't feel like we had taken over the job. Confused, I called him right away. I apologized that there had been a misunderstanding and explained that because we never received communication from Joe as to how the process should look we were relying on the information we received from our insurance company. I asked for better communication so that we were involved and knew what was going on. No more communication came. After discussing the matter with my insurance it was clear we had no choice but to change companies part way through the job. It had been 5 weeks with very little planning or communication, our only bathrooms were torn apart, and Joe's lack of patience for our intial mistake was enough. Joe was unhappy he was left "out of the loop" in dealing with insurance but we feel he was keeping us out of the loop by not explaining the process to us and trying to bypass the homeowner to work straight with insurance. It seems he was finished working with us after we bought vanities which would explain why he stopped communicating. We were completely in the dark and because of our confusion we bought something and unknowingly stepped on Joe's toes. It was an honest mistake. We switched to another company and within the first 15 minutes of talking to their owner we already had a better understanding of the process than after 5 weeks with 5 Star. Better communication and up front information on the process could have made this a very different experience. I can only assume the company was overwhelmed and Joe needed something off his plate. It's unfortunate for all that this went sideways.
Jace Eyre
Jace Eyre
5 ★★★★★
My experience with Joe and his business was very pleasant. He's very knowledgeable and demonstrated that people still do good, honest work. If you need work done and worry about being in good hands, look no further.
Chmi C
Chmi C
1 ★☆☆☆☆
Watch your pocket book! This company over charges for services that they don't even provide, and try to bill for repairs that either don't need to be done, or are not completed. They bill from their estimate, not from actual work done. After comparing what they did versus what they were trying to charge for, I discovered several thousand dollars in charges that were fictitious. If it is a insurance claim, do not let your insurance company pay them directly. Have the insurance company issue payment to you and then scrutinize everything... that's the only way I was able to dispute these bogus charges. There are also several things that I had to fix, after they said they had repaired it, but in fact they did not complete the job. i.e. staining wood, filling holes in the wall that they drilled, replacing electrical outlets, etc. Buyer beware.
Terri Webster
Terri Webster
5 ★★★★★
So clear back in February, I flooded my kitchen... not on purpose mind you it just happened... the guys from five star came to my house right away, and helped me out.. we got off on a little bit of a rough start cause I didn’t know anything about anything... the guys were all very professional and so kind and helpful ... they answered all my questions not just once but several times till I was able to understand what and how things went... in all I got a new kitchen carpets and flooring just like I wanted. Thank you so very much 5 Star you guys all Rock..
Pamela Gerdes
Pamela Gerdes
1 ★☆☆☆☆
They took so many short cuts in fixing our house after our flood. Low grade carpet that constantly snagging, didn't finish staining wood on downstairs ceiling , didn't seal bathroom floors, didnt put plug, towel racks etc covers back and didn't screw in air conditioning pipes that just fell and almost hit my son. These are just a few of the shortcuts. Very low quality work
Mike Rhamey
Mike Rhamey
5 ★★★★★
So far so good. This job will take about 2 weeks but as it is now they are doing a great job. Just as their name says I give them 5 stars.
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About Five Star Disaster Services

Five Star Disaster Services is a trusted Fire Damage Restoration Service located at 710 Thrifty Way in Ontario, OR 97914. The company operates with a team of professionals who respond quickly to emergencies, offering 24 Hour Emergency Service to mitigate damage from fires, smoke, and related incidents. They provide comprehensive cleanup and restoration solutions designed to minimize downtime and protect property, including Fire Clean-Up, Fire Mitigation, and Fire & Smoke Damage remediation. In addition to fire-specific work, the team handles Water Damage Restoration Service tasks, recognizing that fires can be accompanied by water intrusion from extinguishment efforts or compromised plumbing during an incident. Their water-focused offerings include Water Damage Restoration Service, Water Removal, Water & Sewer Damage, Water damage-related cleanup & repair, and Water damage-related mold removal to ensure thorough drying and mold prevention. Five Star Disaster Services emphasizes complete recovery, with services like Cleanup Restoration, Complete Clean, Complete Restoration, and Final Inspection to restore spaces to pre-incident condition or better. The staff is trained to manage Insurance Claims Service support, guiding clients through documentation, estimates, and coordination with insurers to simplify the restoration process. They address a broad range of related concerns, including Frozen Pipes, Leaky Water Heaters, Sewer Backup, Water Pipes, and Water And Flood Damage, ensuring both immediate stabilization and long-term resilience. The personnel aim to maintain property value and household safety by providing Carpet Cleaning, Upholstery Cleaning, and Ceramic Tile Cleaning as part of post-disaster beautification and sanitization. Their approach encompasses Disaster Response and Emergency Disaster planning, underscoring readiness for future events and the importance of proactive risk reduction. Five Star Disaster Services also offers services that support the project lifecycle, such as Final Inspection, which ensures all repairs meet quality standards before closing out a claim, along with 24 Hour coverage to address urgent needs. The company’s mission centers on compassionate, professional service that prioritizes client communication, transparency, and effective problem solving, with a track record of helping homeowners and businesses recover from fire-related damage while coordinating with insurance providers to streamline the restoration journey.

Water Damage Restoration Service

Five Star Disaster Services in Ontario, OR offers expert Water Damage Restoration Service to quickly assess, extract, and dry affected areas, prevent mold growth, and restore your home or business to its pre-loss condition with trusted, 24/7 emergency support.

Fire Damage Restoration Service

Five Star Disaster Services offers expert fire damage restoration in Ontario, OR, returning homes to pre-loss condition with smoke and soot removal, structural cleaning, deodorization, content restoration, and complete reconstruction support for a safe, restored property.