Total Restoration Service LLC

Total Restoration recently helped us recover from some major water damage that affected nearly every level of our house, and I am so pleased with our experience! Over the summer, an old bathroom/toilet in our 3rd floor attic cracked during a heatwave - but kept refilling, which sent water flowing down from our attic floor all the way down to our basement (4 floors total) while we were away from home. Our house is well over a century old and is primarily heavy plaster - which when soaked, was pretty dangerous to be under. After calling an emergency mold remediation service (contractor 1) and a plumbing company (contractor 2) to get a few of our immediate concerns addressed, our insurance company recommended that we work with Total Restoration (contractor 3) for the rest of the demo, repair, and remodeling portion of our emergency. Experience working with the TR team: From start to finish, I was really impressed with the care that Bob (Owner of Total Restoration) and his team put into restoring our home. During our first visit, Bob really took his time to take photos and measurements, thoroughly inspecting things to ensure there was no mold or lingering dampness, while also answering a myriad of questions from myself and my boyfriend, who is the home owner. He was also careful to audit his findings and our conversation against the notes in the insurance claim - helping to correct a few inaccurate details with our insurance provider - which was so helpful, as this was all new to us! Our restoration included 3 projects in total: Bathroom restoration for our 1st floor (a rental unit with tenants), Bathroom Restoration for our 2nd floor (where we reside), and the attic bathroom where our problem originated. Al and Roman managed the work done to our house, and they were both such a pleasure to work with! They were reliable, friendly, did excellent work, and similar to Bob, cared about the quality of their work and making sure the job was done right. Their professionalism and attention to detail really stood out to me - especially in contrast with a few of our other recent contracting experiences. Some highlights from my experience: - The care and quality of craftsmanship was very notable from this team. At no point did I ever feel like things were rushed or sloppy. - Their job site clean up was IMPECCABLE. They always left a space better than how they found it. - The entire crew was friendly, respectful, and super reliable. We are definitely planning to work with them in the future when we continue restoration of our attic floor. Some helpful notes from my experience: - This was my first time dealing with insurance for a home emergency, and the team explained that when insurance is involved with a contracting job, they can’t deviate or expand the scope of their work beyond what is noted in the insurance claim (that’s insurance fraud). So if you have other tasks that you would like the team to take care of while they’re working in your house, that needs to be scoped and priced separately. We did this to continue some demo work in our attic bathroom, which needed to be taken down to the studs so we could undo decades of “handyman specials”. - The only aspect that was occasionally challenging was the speed/timing for confirming the work schedule and when projects were expected to start. Something to keep in mind that this is a small family-owned business, and Bob schedules the work while also juggling being on the road to different job sites, and working with insurance companies, etc. He’s lovely to work with, but is also a bit “old school” with his scheduling - so just bear in mind you may need to call/email him once or twice to catch him and confirm your work start. This wasn’t a huge issue though as he always got back to us, and his team is very reliable We loved our experience with this team and we would definitely work with them again!

Had a major water break in our kitchen. They were here quickly and have been wonderful through the process. The owner is responsive and communicative, all of the crews are detailed, thorough, and respectful. They truly care about the quality of their work.

Drywall and Paint Restore $3,000 for 2 14x10 bedrooms