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APEX RESTORATION DKI

APEX RESTORATION DKI provides comprehensive fire damage restoration services in Knoxville, TN, including 36 specialized offerings to restore homes and properties. Expert, prompt restoration solutions for fire-related damage and cleanup.

Fire Damage Restoration Service at 505 Dutch Valley Dr in Knoxville, TN 37918

Operational
★★★★☆
Rating: 4.4 based on 100 reviews
Address: 505 Dutch Valley Dr, Knoxville, TN 37918
Phone: 19314340877
Emails:
Brian Buckner (Regional Account Manager) - [email protected]
Byron Steele (Mitigation Supervisor) - [email protected]
Georgiana Farris (Owner, Apex Restoration) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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APEX RESTORATION DKI

APEX RESTORATION DKI Services

24/7 Emergency Help

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24/7 Emergency Help is a round-the-clock service that provides quick assistance, guidance, and support during urgent situations, including rapid response, safety tips, and access to professionals to help you manage and resolve emergencies.

24/7 Emergency Service

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Immediate 24/7 emergency restoration services in Knoxville, Tennessee. We provide rapid-response dispatch for water, fire, and storm emergencies with a guaranteed 1-hour arrival. Our local team stabilizes your property and manages the insurance process from start to finish. Licensed and insured.

Board Up Repairs

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Board Up Repairs is a service that quickly covers broken windows or openings with sturdy boards to protect property, prevent weather damage, and secure it until permanent repairs or replacement can be completed.

Boardup And Tarping

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Secure your property with 24/7 emergency board-up and roof tarping in Knoxville, Tennessee. We provide immediate protection against weather and intruders following fire, storm, or impact damage. Our local team arrives fast to prevent secondary water damage and secure your site. Licensed and insured.

Commercial Restoration

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Commercial Restoration is a service that repairs and restores business spaces after damage like fire, water, or storms. It involves assessment, cleanup, drying, cleaning, repairs, and rebuilding to return the facility to normal operation.

Cover Up Damaged Roofs, Windows, Doors

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Cover Up Damaged Roofs, Windows, Doors is a service that safely covers broken or exposed parts of a building to protect the interior from weather and further damage, using tarps, boards, and temporary sheeting until permanent repairs can be made.

Dehumidification

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Dehumidification removes excess moisture from indoor air to reduce humidity, prevent mold, and improve comfort. It involves testing humidity levels, then using equipment like dehumidifiers or HVAC systems to collect or shed water from the air until the space feels drier and healthier.

Disaster Cleanup

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Comprehensive 24/7 disaster cleanup in Knoxville, Tennessee. We provide rapid response for residential and commercial recovery from water, fire, and storm damage. Our local team handles debris removal, site stabilization, and deep cleaning to begin the restoration process immediately. Licensed and i

Disaster Restoration

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Disaster Restoration is the process of cleaning up and repairing buildings after events like floods, fires, or storms. It involves assessing damage, removing water or debris, drying, cleaning, repairing, and restoring the home or business to safe, usable condition.

Emergency Response

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Emergency Response is a quick, coordinated effort to protect people and property during a crisis. It involves recognizing danger, activating trained teams, providing urgent assistance, controlling situations, and communicating with authorities to restore safety fast.

Fire & Smoke Damage

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Fire damage cleanup, Emergency board up, Water damage cleanup, Smoke and soot removal, Odor removal, Contents restoration

Fire Damage Cleanup

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Professional fire damage clean up and restoration in Knoxville, Tennessee. We provide 24/7 emergency response to remove soot, neutralize smoke odors, and clean structural surfaces. Our local team uses advanced techniques to salvage your belongings and prepare your home for reconstruction. Licensed a

Fire Damage Restoration

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Fire Damage Restoration is a service that cleans up and repairs homes after a fire. It involves safety assessment, removing soot and water from extinguishing, deodorizing, cleaning damaged contents, and rebuilding or replacing damaged structure and finishes.

Fire damage cleanup & repair

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Expert fire damage cleanup and structural repair in Knoxville, Tennessee. We provide 24/7 emergency services for soot removal, smoke deodorization, and full property reconstruction. We work directly with insurance to restore your home or business to pre-loss condition. Licensed and insured.

Flooding

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Flooding is a service that quickly sends a large amount of messages or requests to a target, aiming to overwhelm it. It typically involves high-frequency bursts, repetitive patterns, and little regard for content, often used to disrupt normal operations.

Insurance Restoration

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Accidental & Emergency disaster restoration services, our network of Contractors work with many Insurance companies (Farm Bureau, State Farm, Allstate, USAA, Nationwide, MetLife, Hartford, Cincinnati, Auto owners, Erie, West Field, Chubb, Chartis, Ace, Amica, etc.)

Leaks

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Leaks is a service that helps users securely check for data exposure by monitoring for compromised credentials, exposed files, or sensitive information online, and alerts them with guidance on how to respond and protect accounts and systems.

Mitigate Damage

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Expert 24/7 damage mitigation in Knoxville, Tennessee. We provide immediate intervention for water, fire, and storm damage to stop further destruction and lower repair costs. Our local team specializes in structural stabilization, moisture control, and site security to protect your investment. Licen

Mold Damage

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Mold Damage service helps assess and repair areas affected by mold growth after water damage. It includes inspection, containment, removal of mold, cleaning and sanitizing, drying, and restoration to prevent health risks and further damage.

Mold Remediation

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Property Inspection looking for mold and moisture sources, Containing the mold damaged area from the non-affected areas of the structure, Finding and repairing the source or sources of moisture, Mold …

Mold Removal

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Mold Removal is a service that finds and safely removes mold from walls, ceilings, and other areas, contains moisture, cleans contaminated surfaces, and treats to prevent future growth, improving indoor air quality and protecting your health and property.

Mold inspection

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Professional mold inspection and moisture testing in Knoxville, Tennessee. We provide 24/7 assessments using thermal imaging and air quality sampling to detect hidden growth. Our local team identifies the root cause of mold to provide a comprehensive remediation plan for your property.

Odor Removal

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Odor Removal is a service that neutralizes and eliminates unpleasant smells from spaces, using methods like cleaning, deodorizing agents, and specialized systems to refresh air and leave the area smelling clean and fresh.

Property Inspection

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Professional property damage inspections in Knoxville, Tennessee. We provide 24/7 emergency assessments for water, fire, and storm damage. Our local experts use moisture meters and thermal imaging to identify hidden issues and provide detailed documentation for your insurance claim. Licensed and ins

Property Restoration

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Property Restoration is the service of repairing and returning a damaged home or building to its original condition, including assessing damage, removing debris, cleaning, repairing structural elements, and restoring utilities, finishes, and safety features.

Remodeling

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Expert home remodeling and property reconstruction in Knoxville, Tennessee. We specialize in restoring and upgrading kitchens, bathrooms, and basements following water or fire damage. Our local team combines high-quality craftsmanship with full-service structural repairs to renew your space. License

Restoration Company

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Knoxville’s premier 24/7 restoration company for residential and commercial recovery. We specialize in turn-key solutions for water, fire, mold, and storm damage. From emergency mitigation to complete structural reconstruction, our local team handles every phase of your recovery. Licensed, insured.

Restoration Process

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The Restoration Process helps repair and renew damaged items or spaces. It involves assessment, cleaning, repairing, and restoring original condition to return the item to its best possible state.

Roof repair for storm & wind damage

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Roof repair for storm & wind damage is fixing roofs damaged by strong weather. It involves inspecting for leaks, missing shingles, and structural damage, then repairing or replacing materials to restore safety, weatherproofing, and roof integrity.

Sewage Problems

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Professional 24/7 sewage cleanup and biohazard removal in Knoxville, Tennessee. We provide immediate response to sanitize backups, overflow, and septic failures. Our local team uses industrial-grade disinfectants and specialized PPE to safely eliminate pathogens and restore a healthy environment.

Smoke And Soot Removal

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Professional smoke and soot removal in Knoxville, Tennessee. We provide 24/7 emergency cleaning to neutralize acidic soot residues and eliminate stubborn smoke odors. Our local team uses specialized HEPA vacuums and chemical sponges to salvage surfaces and prevent permanent staining after a fire.

Smoke Damage

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Smoke Damage is a service that assesses and restores properties affected by smoke, soot, and odor after fires. It includes cleaning, deodorizing, repairing surfaces, and restoring air quality to make the space safe and livable again.

Storm Damage

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Tarp and board up, Tree and branch removal, Water removal and area drying, Roof inspections and roof repairs, Window repair or replacement

Tree Removal

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Expert 24/7 emergency tree removal in Knoxville, Tennessee. We safely clear trees fallen on structures, power lines, or blocking access after storms. Our local team provides rapid tarping and debris hauling to prevent secondary water damage and restore safety. Licensed, insured.

Water Damage Cleanup

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Water Damage Cleanup is a service that removes standing water, dries out rooms, and restores affected areas after leaks or floods, including dehumidifying, cleaning, sanitizing, and repairing damaged materials to prevent mold and further damage.

Window boardup

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Window boardup is a service that covers broken or open windows with sturdy boards to protect a property from weather, wind, and intruders, typically after damage or during renovations. It involves securing boards to frames, sealing gaps, and ensuring safety.

APEX RESTORATION DKI Reviews

Jennifer Houghton
Jennifer Houghton
5 ★★★★★
We used Apex for mitigation after a water leak, and they came highly recommended by our plumber. From start to finish, the experience was excellent. Jennifer in the central office was easy to work with, responsive, and helpful right from the beginning. The real standout, though, was Robert, who handled the day-to-day work of checking moisture levels. He was beyond phenomenal — incredibly kind, knowledgeable, and professional. Robert took the time to educate us, explaining why they were doing what they were doing, what to expect next, and how the insurance process typically works. He gave us clear timelines, communicated proactively (even calling if he was running late), and made a stressful situation feel manageable. We were genuinely impressed not just with the work, but with Robert as a human. Because of him, our experience with Apex was a very positive one, and we would absolutely recommend them. They did a lot more thorough of a dry out job then I would’ve thought necessary and I am so glad that we hired professionals for this.
Kristy Morical
Kristy Morical
5 ★★★★★
For a single mom that has never had water damage Robert made this experience much easier and doable with Apex Restoration DKI, and I want to specifically compliment Robert for his professionalism and expertise. From the moment he arrived to provide an estimate for mold remediation in the crawl space of my home, he demonstrated a deep awareness of the industry and clear knowledge of best practices. Robert, took the time to have it make sense to understanding the process while walking me through the details of the situation, explaining not only what was going on but also why his recommendations were best suited for my specific circumstances. Robert was so patient with my work calls always interrupting our walk troughs and him knowing that I work from home and he was able to do demo without me having to leave my home! His ability to balance technical knowledge with clear, understandable guidance gave me confidence that I was in good hands. Robert, went the extra mile with clean up and if I had questions after hours always kept me up to date and responded even after hours. It’s so rare to meet someone who combines professionalism, customer care, and industry know-how at such a high level. I would highly recommend Apex Restoration DKI — and Robert in particular — to anyone in need of mold remediation or related services. Thank you to Robert and Chris for all that you have done to make this process barrable.
Daniel Signa
Daniel Signa
5 ★★★★★
I had an outstanding experience with Apex Restoration DKI, and I want to specifically compliment Robert for his professionalism and expertise. From the moment he arrived to provide an estimate for mold remediation in the crawl space of my home, he demonstrated a deep awareness of the industry and clear knowledge of best practices. Robert took the time to walk me through the details of the situation, explaining not only what was going on but also why his recommendations were best suited for my specific circumstances. His ability to balance technical knowledge with clear, understandable guidance gave me confidence that I was in good hands. It’s rare to meet someone who combines professionalism, customer care, and industry know-how at such a high level. I would highly recommend Apex Restoration DKI — and Robert in particular — to anyone in need of mold remediation or related services.
Joshua
Joshua
5 ★★★★★
Highly recommended DKI to anyone needing work done. Jennifer handled the insurance company and made sure everything was perfect all throughout the remodel. We had a tree fall on our house and this company made sure we had a place to stay instantly, and immediately made sure all our belongings where ordially and Safley stored. Jennifer assisted us all through out the project, and made sure we where taken care of. Jennifer we thankyou.
Bev Sheffey
Bev Sheffey
5 ★★★★★
My apartment sprinkler system froze and busted. Needless to say water was everywhere. Robert and Austin arrived in a timely manner and went to work quickly. They not only got up the water but removed the wet carpet and padding. They were very friendly, professional and most of all very helpful in taking care of my things. A big thank you! Bev.
Brandy Brown
Brandy Brown
5 ★★★★★
⭐️⭐️⭐️⭐️⭐️ Robert was fantastic from start to finish. He clearly communicated what areas he was going to inspect and made sure we understood the process. He was incredibly thorough in checking the entire house for moisture issues, leaving no stone unturned. On top of that, he was genuinely friendly and easy to talk to, which made the experience even better. Although we didn’t end up needing their services this time, we truly appreciated the professionalism and care—and we will definitely reach out again if the need arises.
Alex Y
Alex Y
5 ★★★★★
My experience with them was in 2024 with remediating water damage and mold in my home, but they were a fast, reliable team that was great at communicating. I felt they really went above and beyond particularly with communicating daily— not only with me but with my insurance adjuster as well.
Shannon Stewart
Shannon Stewart
5 ★★★★★
Update: Apex's COO saw my bad review below and--wonder of wonders in the world of business!--asked his people to look into it. Apex DKI took it upon themselves to contact me, hear me out, and make things right. They are right now in the process of getting a team together to completely repair both problems at no cost to me--again, at the COO's instigation! Yes, I did run into a problem with one local part of the company, but it is wonderful that those in charge of the whole company agreed that it was a problem and are absorbing the cost of helping me. I have felt nothing but care, respect, and kindness from Andy Curtiss and Ken Chaney, who reached out to me, believed me, reassured me, and advocated for me. For the higher-ups in a company to make the effort when I had not contacted them directly speaks volumes of their character. I am sure that one Google review for a local branch really wouldn't affect the success of the company very much, so this concern seems to me to flow from the fact that they are people of integrity. When I was in the middle of fighting this battle, I was baffled by the company's A+ rating on Better Business Bureau. Now I understand it completely; it's well deserved. I am in awe and so, so thankful. Original post: When I hired Apex to deal with our water damage problem, I had already purchased the flooring we wanted to go over the repair (we discovered the water damage during what we thought would be a simple renovation project). Apex sent a team that seemed competent but could not speak a word of English. This lack of communication ended up a factor in what was to come. The team installed a damaged and patched vinyl plank in our bathroom floor—in a closet where it would not be as noticeable, but they never notified us in any way. They stayed quiet and I guess it was up to us to find it. They also installed a cracked/broken drawer in our new vanity without letting us know it was damaged, leaving us to discover it. We did find the drawer and get them to replace it. Unfortunately, we did not find the messed up plank in our closet until after we had signed off on the work. We also ended up having to replace our toilet. This would not be an issue at all, except that once we installed the new toilet, we found an ugly, badly cut vinyl plank that the new, slightly smaller toilet exposed. We had no way of knowing this was badly cut, since our old toilet was covering it until we had to get it replaced. When I contacted Joseph Oren, our project manager, about my disappointment with the quality of our repair, he implied that I should not have bought a smaller toilet (as if I could have anticipated) and gave me to understand that the problem in my closet was because I had not provided enough materials—so, kind of my fault. (They had never once raised any objections to us having already bought the flooring during the sales/quote process. And they never once told me they had run out of materials.) Since we had contracted Apex through our insurance company, we let the insurance company know about the shoddy work and lack of communication. The insurance company obtained a verbal promise from the project manager, Joseph Oren, that they would make it right. That was last September. We are still waiting in July of the next year. It seems we have been ghosted. We long ago bought more of the flooring materials in anticipation. We have reached out repeatedly to Joe Oren at Apex for updates. We keep getting told to wait and be patient. I am so tired of having to resurrect the issue over and over again with them. I am sure they are tired of me. It usually takes several annoying emails or texts from me to get any response at all. At this point, I would honestly feel bad if someone went with Apex and had the same experience. That is why I’m leaving this review. The photos are of the exposed messy cut under the toilet and of the uncommunicated patched vinyl plank in the closet.
Linda Wilson
Linda Wilson
5 ★★★★★
Robert was great! He responded quickly when giving my estimate. Unfortunately, my damage didn’t qualify for insurance and the minimum charge was outside my budget. He offered very helpful advice. I would highly recommend Robert!
R M
R M
5 ★★★★★
Robert came in after my house flooded and really got to work. What I thought would take months took Robert about a week. The awful smell was gone and the mold caused by the flood was clean and gone. I would hire Robert and Sarah to work for me in a heartbeat! Thank you for your hard work!!
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About APEX RESTORATION DKI

APEX RESTORATION DKI is a comprehensive property restoration company serving Knoxville and the surrounding area from its location at 505 Dutch Valley Dr, Knoxville, TN 37918. The organization operates as a trusted partner for residential and commercial clients when fire, water, storm, or weather-related incidents disrupt buildings and daily life. In third person, the company emphasizes a relentless commitment to rapid response and thorough, detail-oriented service, designed to minimize damage, protect occupants, and streamline recovery. The firm positions itself as a full-service restoration and protection provider, combining emergency response with skilled remediation, reconstruction, and preventative measures to help clients recover efficiently and with confidence.

The business offers a broad range of services and capabilities aligned with its stated mission to restore safety and normalcy after damage events. It provides 24/7 emergency help and 24/7 emergency service to ensure rapid arrival on site, initial damage assessment, and immediate stabilization. From board up repairs and boardup and tarping to property inspection and comprehensive disaster cleanup, the company is prepared to manage the first steps of recovery, secure affected areas, and prevent further harm. In cases of fire damage, smoke and soot removal, odor elimination, and fire damage restoration are performed with attention to preventing secondary issues such as mold growth and structural degradation.

Water-related incidents are addressed through water damage restoration services, water damage cleanup, dehumidification, and mold remediation when necessary. The team is equipped to handle leaks, flooding, sewage problems, and other moisture-driven challenges, using methods that protect indoor air quality and preserve as much of the client's property as possible. The restoration process extends beyond cleanup to include mitigation of damage, insurance restoration support, and clear communication with clients and insurance providers to facilitate claims and approvals. The company’s capabilities also cover remodeling, restoration of roofing, windows, doors, and other structural components affected by damage, along with cover up damaged roofs and window boardup as proactive protections during the recovery period.

APEX RESTORATION DKI distinguishes itself through experience-backed expertise in several categories/services, including roofing contracting, tree service, and window installation service, alongside restoration disciplines. It emphasizes thorough property inspections, mold inspection and remediation if needed, and ongoing project management that guides clients from initial assessment through completion. The organization highlights its handling of insurance coordination, ensuring clients understand processes and options while maintaining transparency about timelines and expectations. The company’s approach centers on safety, respect for clients’ homes and workplaces, and a focus on reducing disruption while restoring properties to their pre-damage condition or better. Ultimately, the firm aims to be a trusted local partner for fire, water, and storm restoration—serving the Knoxville community with dependable service, skilled craftsmanship, and empathetic customer care.

Water Damage Restoration Service

APEX RESTORATION DKI in Knoxville, TN provides expert water damage restoration, fast extraction, structural drying, mold prevention, and safe cleanup to restore homes and protect valuables after leaks, floods, or storms.

Fire Damage Restoration Service

APEX RESTORATION DKI offers expert Fire Damage Restoration Services in Knoxville, TN, returning your property to pre-fire condition with thorough assessment, soot and odor removal, structural cleaning, and safe, rapid moisture mitigation for peace of mind.

Roofing Contractor

APEX RESTORATION DKI is a trusted roofing contractor in Knoxville, TN, specializing in roof repairs, replacements, and storm damage restoration with durable materials, expert workmanship, and prompt service to protect homes.

Tree Service

APEX RESTORATION DKI in Knoxville, TN offers professional tree service, including trimming, removal, and disaster response to keep properties safe, healthy, and visually appealing with expert care and quick, reliable scheduling.

Window Installation Service

APEX RESTORATION DKI offers professional Window Installation Service in Knoxville, TN, delivering precise measurements, energy-efficient replacements, and expert craftsmanship to enhance curb appeal and comfort for homes and businesses.

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