Lyons Restores (formerly Lyons Cleaners)

Lyons Restores (formerly Lyons Cleaners) Reviews

Tammie Savage

1 ★☆☆☆☆

My mom had a house fire October 22, 2024, Lyons Restore was chosen to clean pack and store her belongings. However this turned into a complete nightmare for my 83 year old mom. My family entrusted this company with her treasured and valued items. Considering she owns a lot of expensive items many were not returned in one piece. To start her king-size masterbedroom furniture returned no screws, nicked and dinged on every piece of the furniture both nightstands had the corners chipped off nightstand cost her $1200 for both her armoire priced at $1800 wasn't cleaned properly and also had a corner broken off. Bed returned with huge scratches as well as dresser priced at more than $2000 for the two. Now for her den a $1700 fireplace that weighed more than 300lbs magically disappeared, several sit around items from the den returned broken. Her brand new solid wood and glass tables were damaged. Now the living room her huge antique mirror supposedly got broken the mirror weighing around 250 to 300lbs. Large charger which was gold in color returned clear. Glass condenser bottom platform broken, fireplace screen bent, most of her vases returned broken. To sum it up she's missing quite a few items, im sure they felt she wouldn't miss anything since she had so much but between myself, my son, my daughter and mom we remember what she had. She was delivered several boxes with dog items and dirty shoes that didn't belong to her, so that let's me know some of her items were given away. Mr Lyons never reached out to my mom, it was always third party contact from whoever Tammy is, my daughter went to the business and made several calls only to be told Lyons wasn't available..its very sad to mistreat a elderly person as this company did, I pray this review is read to its entirety. This doesn't need to happen to anyone going thru something this tragic...BE CAREFUL WHO YOU TRUST YOUR BELONGINGS TO.

About Lyons Restores (formerly Lyons Cleaners)

Lyons Restores, located at 1750 Transport Ave, Memphis, TN 38116, serves as a trusted provider of comprehensive restoration services with a focus on fire damage, water damage, and related recovery needs. The business operates under a mission to support homes and businesses in returning to normal after destructive events, offering compassionate guidance and reliable workmanship during challenging times. As a company that transitioned from Lyons Cleaners to Lyons Restores, it maintains a commitment to quality while expanding its capabilities to address a broader scope of restoration challenges. The facility and staff are positioned to serve both residential clients and corporate clients, reflecting an emphasis on accessibility and consistency across different environments.

In its Fire Damage Restoration Service, Lyons Restores leverages industry standards and practical procedures to assess damage, secure properties, and initiate cleanup, deodorization, and structural recovery. The service integrates careful handling of personal belongings, contents cleaning, and coordination with insurance processes to help homeowners navigate the often complex post-fire recovery phase. The organization’s Water Damage Restoration Service address water intrusion, structural drying, dehumidification, mold prevention, and remediation, aiming to minimize secondary damage and restore livable conditions. For clients requiring ongoing fabric care alongside restoration, the Dry Cleaner aspect of the operation reflects a dual emphasis on garment preservation and household item recovery, ensuring that textiles, upholstery, and delicate fabrics receive appropriate attention in conjunction with broader restoration work.

Lyons Restores also emphasizes its role within the local business community through its Corporate Campus engagement, offering scalable solutions for institutional clients, property managers, and multifamily or commercial locations. The company’s approach prioritizes clear communication, transparent timelines, and measurable outcomes to help maintain trust during difficult periods. While the practice of restoration can be complex and multifaceted, Lyons Restores strives to provide dependable service, expert guidance, and a respectful, orderly process for every project. The team is dedicated to upholding safety standards, adhering to best practices, and delivering results that support the long-term resilience of homes and facilities in the Memphis area.

Customers seeking restoration services can expect an organized framework that begins with a thorough assessment, followed by a plan of action, secure handling of belongings when applicable, and a focus on restoring spaces to their pre-event condition or better. The surrounding community benefits from a local provider that understands the unique climate, building practices, and regulatory context of Memphis and the surrounding region. Lyons Restores continues to refine its offerings across fire and water restoration, cleanup and recovery, and related services to meet evolving needs while maintaining a patient, professional, and respectful approach to every project.

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