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Apex DKI

Apex DKI in Springfield, TN provides expert fire damage restoration with comprehensive services to restore properties, contents, and peace of mind after a blaze. Quick, thorough, and reliable fire damage recovery.

Fire Damage Restoration Service at 3610 Kelton Jackson Rd in Springfield, TN 37172

Operational
★★★☆☆
Rating: 2.8 based on 21 reviews
Address: 3610 Kelton Jackson Rd, Springfield, TN 37172
Phone: 16154330030
Emails:
Brian Buckner (Regional Account Manager) - [email protected]
Byron Steele (Mitigation Supervisor) - [email protected]
Georgiana Farris (Owner, Apex Restoration) - [email protected]
Employees: 200
Hours:
Monday 8AM-5PM
Tuesday 8AM-5PM
Wednesday 8AM-5PM
Thursday 8AM-5PM
Friday 8AM-5PM
Saturday Closed
Sunday Closed
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Apex DKI

Apex DKI Services

Board Up Service

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Board Up Service is a quick repair that covers and supports a damaged building by placing sturdy boards over windows, doors, or walls to protect it from weather, pests, and further damage until permanent fixes are made.

Clean Up

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Clean Up is a service that tidies and organizes your space. It involves sorting, discarding unwanted items, cleaning surfaces, and arranging belongings so rooms look neat, functional, and clutter-free.

Commercial Building

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A Commercial Building service describes planning, designing, constructing, and maintaining non-residential properties like offices, shops, or warehouses, focusing on structural safety, functionality, energy efficiency, and tenant-ready spaces.

Contents Cleaning

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Contents Cleaning is a service that removes dust, dirt, and debris from items or spaces, cleaning surfaces, organizing belongings, and restoring order to keep things tidy and safe.

Contents Restoration

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Contents Restoration is a service that recovers deleted, lost, or damaged files, folders, or media from devices or backups. It involves data scanning, repairing corrupted data, and reconstructing usable copies for you to access again.

Dependable Service

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Dependable Service is a reliable support plan that ensures timely, consistent help and maintenance for your essential needs, including regular check-ins, quick issue resolution, and proactive care to prevent problems before they occur.

Disaster Recovery

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Disaster Recovery is a service that helps restore IT systems after a disruption. It involves data backups, failover plans, quick system restoration, and testing to minimize downtime and protect operations during outages or disasters.

Disaster Restoration

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Disaster Restoration is the process of cleaning up and repairing buildings after damaging events like floods, fires, or storms. It involves assessment, water or smoke removal, drying, mold prevention, and repairs to restore safety and normal use.

Emergency Repairs

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Emergency Repairs is a fast, on-demand service that fixes urgent home or infrastructure problems—like leaks, power outages, or broken doors—as soon as possible, often 24/7, to prevent further damage and restore essential functions.

Emergency Response

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Emergency Response is a service that provides rapid help and coordination during critical incidents, such as accidents or disasters. It involves trained teams, safety assessment, immediate rescue, medical aid, communication, and coordination with authorities to minimize harm.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that helps restore spaces after a fire. It includes removing soot and debris, drying and deodorizing, repairing structural damage, cleaning furnishings, and restoring walls, floors, and utilities to safe, usable condition.

Mold Remediation

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Property Inspection looking for mold and moisture sources, Containing the mold damaged area from the non-affected areas of the structure, Finding and repairing the source or sources of moisture, Mold removal, Air Scrubbing, De-humidification, Removal and replacement of damaged building materials, if necessary

Mold inspection

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A mold inspection is a home check to find mold growth, water leaks, or moisture problems. It involves a visual survey, moisture tests, and sometimes air samples to identify where mold is coming from and how to fix it.

Residential Water Damage Cleanup

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Residential Water Damage Cleanup is a service that removes water, dries and sanitizes flooded areas, and repairs or restores damaged walls, floors, and belongings in homes to prevent mold and further damage.

Roof inspection

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Roof inspection is a professional check of your roof to find damage, wear, leaks, and safety issues. It involves inspecting shingles, flashing, gutters, and structure from above and sometimes from the attic, with a report of needed repairs or replacements.

Roof repair

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Roof repair is fixing leaks, damaged shingles, or worn flashing to stop water intrusion and restore the roof’s strength. It involves inspecting for damage, replacing or sealing damaged parts, and ensuring proper drainage and insulation to protect the home.

Roof repair for storm & wind damage

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Roof repair for storm & wind damage is fixing roof harm caused by storms, high winds, or hail. It involves inspecting for damage, securing loose shingles, sealing leaks, replacing damaged panels, and restoring the roof to prevent leaks and further deterioration.

Smoke And Soot Removal

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Smoke And Soot Removal is a cleaning service that removes smoke residue and soot from homes, carpets, clothing, and surfaces after fires or smoke damage, using specialized cleaning, deodorizing, and sanitizing techniques to restore cleanliness and smell.

Smoke Damage Cleanup

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Smoke Damage Cleanup is a service that removes smoke, soot, and odor from homes after a fire, cleans and deodorizes surfaces, removes damaged materials, and restores safety and cleanliness through cleaning, air purification, and repairs.

Storm Damage

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Tarp and board up, Tree and branch removal, Water removal and area drying, Roof inspections and roof repairs, Window repair or replacement

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries and sanitizes spaces, and fixes damage from leaks or floods, including extracting moisture, sanitizing surfaces, and restoring damaged walls, floors, and insulation to pre-loss condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold growing after water leaks or flooding. It involves inspecting for moisture, removing mold-infested materials, drying the area, cleaning affected surfaces, and applying treatment to prevent future growth.

Window boardup

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Window boardup is a service that covers broken or open windows with boards to protect a building from weather, debris, and intrusion. It involves assessing damage, selecting appropriate boards, and securely fastening them to the window frame until repairs can be done.

Apex DKI Reviews

Renee Belew
Renee Belew
5 ★★★★★
After a bad storm in August 2021 we had to file a claim through USAA. A few days later Jorge came for the inspection and answered any question I could think of! After the inspection was approved, we had another meeting with Jorge to iron out details. This company had recently undergone a total staff and crew replacement. Every step of the way Jorge made sure to keep us in the loop. When the incorrect chimney cover came I was called and immediately told the expected delivery day. Which wasn't bad at all, like 2 days. Michelle periodically checked in to make sure we were taken care of. Didn't catch the names of our crew. They were both friendly and did a wonderful job! Came home the 2nd day to find our dog escaped, however, they caught and kept an eye on her. The roof looks amazing!
Justin Worley
Justin Worley
1 ★☆☆☆☆
I own a fence company. We did some pvc work for Apex after some storms blew through Clarksville. They haven’t paid us yet as the primary contractor doing the work. They continue to tell us a check is in the mail. It’s been over 60 days. Really poor business practice and would not recommend them to anyone.
James Walker
James Walker
1 ★☆☆☆☆
I was provided service from Apex restoration by USAA for water damage. Apex move in quickly to turn damage areas in your home however my claim has been open since April 2017 and my home has not been finished or the repairs completed and today's date is September 10, 2017. Work quality is extremely poor. Very slow to repair they will quickly turn out your home just to get the contract and then leave you hanging . I would not recommend Apex restoration and got evidence to prove why.
Donald Holmes
Donald Holmes
5 ★★★★★
Correction- floor buckled even worse 2 days later as they put the old wet pad back down. They've already been paid by USAA and one month later we're still waiting for our floor to be fixed. DO NOT USE APEX Rick was very personable, on time, always called prior to arrival with an eta, and extremely professional. Would highly recommend him and his team!!
Ashley Rodriguez
Ashley Rodriguez
1 ★☆☆☆☆
We were assigned this company by USAA after our HVAC overflowed in our attic and caused significant water damage throughout a large portion of our home. The first project manager we were assigned agreed to complete some extra work (add our own cost- not covered by our insurance) for some upgrades we had been wanting done. You know, if your house is going to be in a state of chaos, best to just knock everything out at once, right? He agreed to paint our entryway and living room and re-tile our fireplace. He quoted us a great price for the labor (we would provide the supplies), we agreed and the work was started. Sounds good, right? Nope. Turns out he was notorious for promising things at stupidly low prices and not being able to follow through. After the edging was completed on the paint jobs that were agreed to (walls were beige, they were edged grey- pretty noticeable), turns out he was fired. We got a new project manager quickly, he was nice and professional, but could not uphold the deal the other guy made. So there we were with beige walls and grey edges, a stack of tiles that we paid for to be installed around our fireplace, and the work could not be completed. It sucked, but stuff happens, we moved on..... The water damage had ruined two different types of flooring and the entire first floor needed to be replaced, so we opted to upgrade to a high quality laminate and pay the difference. It was beautiful and we were pretty pumped about this silver lining coming from a bad situation. When they completed the job (painting the hall where the damage was and installing the flooring) we came home to inspect the work. There was some dripping paint on the walls, paint dripping from nails that we were told we didn't need to worrying about removing, missing quarter nosing in our kitchen, fairly significant gaps in the flooring in multiple not-so-inconspicuous places throughout, and a mess left for me to clean up. After bringing this up with the project manager, he fixed the paint and added the quarter nosing, but nothing was done about the gaps. We were told "someone would be out to fix it" and that "someone" never came. The entire process took almost seven weeks. Seven weeks were our 8 month old was around exposed plywood floors and the occasional staple because of some confusion between APEX and USAA. Bottom line, I would not recommend this company, and if assigned them through my insurance company I would insist on someone else. The whole process was frustrating, and this company seemed to do little in the way of quality control of their subcontractors or offering a solution when the work doesn't meet standards. The subcontractors used seemed to have little concern for the quality of their work and I seriously doubt they would find the work satisfactory had it been their own home.
Stephanie Harris
Stephanie Harris
1 ★☆☆☆☆
This company does not even deserve a 1 star! I will be calling USAA to let them know they need to take them off their company list! I have been waiting on them to finish their job on my dining room for over a month. There is absolutely NO communication and the customer service is horrible! I am a renter and the property manager as well as the owner has been trying to contact this company to get the work done and nothing! I will be writing a review wherever I can to let people know how horrible it is!
s “shaaco”
s “shaaco”
1 ★☆☆☆☆
Similar complaints as the other reviewers except they never showed up to start the work. The initial contract was written in some one else’s name, nor did they provide a copy of the contract. Initially scheduled to start two weeks ago yet due to a cold day in April they couldn’t start work repairing the inside of my home. Which would have been ok if some one had called before the day was almost over. The customer service person was polite. I asked for a copy of the contract and was informed work would start a week later. After not receiving any information on when the project would start I switched to a different company.
lee warren
lee warren
1 ★☆☆☆☆
Unorganized crooks. This place is a joke. You can never get the “branch manager” to answer, and then you get 3 different women calling to schedule this and that for a job that ain’t done! All they seem to be worried about is money and getting you to cash the check before the work is complete!! I’ve let USAA know how crooked this company is and how poorly they treated my elderly parents! Then they call wanting a survey completed before you file a compliant!
Michelle McCarroll
Michelle McCarroll
5 ★★★★★
Michelle K. was awesome. I had an issue cause by previous errors and she was able to get everything corrected and I had everything I need to close on my house on time. She is a hardworker and she puts the needs of others first. I will forever be grateful! Tom also assisted me and by doing the right thing I was able to close. Thanks Apex, Springfield office!!!
Louis siciliano
Louis siciliano
1 ★☆☆☆☆
They are awful. Never show up on time and the work they did was shotty. On top of it all, when the work they did failed, they said they'd come back to fix it and never did. The next day they said they'd be at the house at 3:30 and didn't show up until 5:45. Then for further repairs they gave me their word they'd be on time the next day. They were not on time and informed me they would be an hour and a half late due to traffic. They're awful.
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About Apex DKI

Apex DKI is a comprehensive restoration and services provider located at 3610 Kelton Jackson Rd, Springfield, TN 37172. In third person, the company emphasizes its role in fire damage restoration, building restoration, and related services designed to help properties recover quickly and thoroughly after damaging events. The business positions itself as a multi-category service provider, offering not only fire and smoke damage cleanup and repair but also roof, window, and general building restoration support to residential and commercial clients. Its approach centers on coordinated response, dependable service, and thorough cleanup to restore safety, comfort, and value to homes and facilities in the Tennessee region.

The categories/services include Roofing Contractor, Fire Damage Restoration Service, Building Restoration Service, Tree Service, and Window Installation Service, illustrating a broad capability to manage damage across structural, exterior, and interior components. The listed services cover critical recovery steps such as Board Up Service, Emergency Repairs, Emergency Response, and Disaster Recovery, ensuring initial stabilization and protection after a loss. Apex DKI provides Fire damage cleanup & repair, Smoke And Soot Removal, and Smoke Damage Cleanup to address the immediate hazards and residues associated with fires, as well as Water damage-related cleanup & repair and Residential Water Damage Cleanup to manage subsequent moisture and prevent secondary issues like mold. The company also offers Mold Remediation and Mold inspection, highlighting attention to indoor air quality and long-term health considerations. For ongoing restoration, Contents Cleaning and Contents Restoration are available to salvage and restore personal belongings and materials affected by fire or water events.

In addition to fire and water restoration, the service list includes storm-related and wind damage responses, such as Storm Damage and Roof repair for storm & wind damage, Roof inspection, and Roof repair. Window boardup and Board Up Service help secure properties during the vulnerable moments after a loss. The Broad scope also extends to Construction and Repair projects under Disaster Restoration and Emergency Repairs, supported by dependable project management as reflected in services like Disaster Recovery and Dependable Service. The firm communicates a commitment to customer care through rapid emergency response, clear coordination, and transparency in process and timing, aiming to reduce stress and accelerate recovery for homeowners and business owners alike.

Customer feedback, as context for the company’s performance, shows a range of experiences from highly positive to critical, emphasizing the importance of consistent communication, timely execution, and quality workmanship. Apex DKI’s stated objective is to navigate complex restoration projects with professionalism, ensuring safety, compliance, and quality outcomes across its service categories. By combining fire, water, mold remediation with structural and exterior services such as Roofing, Window Installation, and Tree Services, the company positions itself as a one-stop restoration partner for properties needing comprehensive recovery solutions after disasters or damage events in Tennessee.

Roofing Contractor

Apex DKI in Springfield, TN offers expert roofing contractor services, from roof installation and upgrades to repair and maintenance, using quality materials and professional workmanship to protect homes and businesses with reliable, lasting results.

Fire Damage Restoration Service

Apex DKI's Fire Damage Restoration Service in Springfield, TN, helps you recover quickly from residential and commercial fire incidents with expert assessment, debris removal, odor control, soot cleaning, and thorough structural repairs to restore safety and peace of mind.

Building Restoration Service

Apex DKI offers expert Building Restoration Service in Springfield, TN, repairing fire, water, storm damage and mold, with rapid response, thorough assessments, and meticulous restoration to return homes and businesses to pre-loss condition efficiently.

Tree Service

Professional Tree Service in Springfield, TN by Apex DKI. Comprehensive tree trimming, removal, stump grinding, and emergency storm cleanup to keep your property safe and pristine with expert care and reliable service.

Window Installation Service

Apex DKI offers expert window installation services in Springfield, TN, delivering precise fit, energy-efficient upgrades, and durable results for homes and businesses. Trusted craftsmanship, quick turnaround, and clean, professional workmanship from measurement to completion.

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