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FRSTeam of Houston & DFW

FRS Team of Houston & DFW at 3810 Juniper, Houston, TX 77087, provides comprehensive fire damage restoration services, covering 31 offerings to restore homes and properties.

Fire Damage Restoration Service at 3810 Juniper in Houston, TX 77087

Operational
★★☆☆☆
Rating: 2.2 based on 16 reviews
Address: 3810 Juniper, Houston, TX 77087
Phone: 17139441444
Emails:
Anissa Anfinson (Outside Sales) - [email protected]
Ashley Bean (Human Resources Representative) - [email protected]
Arthur Calise (Chairman) - [email protected]
Employees: 500
Hours:
Monday 8AM-4PM
Tuesday 8AM-4PM
Wednesday 8AM-4PM
Thursday 8AM-4PM
Friday 8AM-4PM
Saturday Closed
Sunday Closed
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FRSTeam of Houston & DFW

FRSTeam of Houston & DFW Services

Claims Handling

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Claims Handling is the process of managing and processing insurance or service claims from start to finish, including filing, reviewing evidence, communicating with involved parties, deciding on coverage or compensation, and closing the case efficiently.

Commercial Dry

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Commercial Dry is a cleaning service for business spaces that uses professional products and equipment to remove dirt, stains, and odors from carpets, floors, and upholstery, aiming for quick, minimal downtime and safe, effective results.

Commercial Emergency Services

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Commercial Emergency Services is a fast-response support for businesses facing urgent situations, providing rapid assessment, coordination, and access to trained responders and essential safety, containment, and remediation services to minimize downtime and risk.

Commercial Properties

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Commercial Properties is a service that helps businesses buy, lease, or manage non-residential spaces like offices, retail, and warehouses, including site selection, negotiations, leases, and property maintenance.

Commercial Restoration Project

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The Commercial Restoration Project is a service that repairs, renovates, and restores commercial buildings after damage or wear, handling assessment, planning, cleanup, reconstruction, and finishing to restore safety, function, and appearance for businesses.

Contents Restoration

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Contents Restoration is a service that recovers deleted, corrupted, or lost files and data from devices or storage, using specialized tools to scan, repair, and restore items to their previous usable state with careful verification.

Contents Solution

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Contents Solution is a service that helps you organize, store, and manage digital content like documents, images, and videos. It involves cataloging assets, indexing metadata, enabling easy search, access control, and secure sharing for teams and projects.

Data Recovery

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Data Recovery is a service that helps restore lost, deleted, or corrupted files from storage devices like hard drives, USB drives, or memory cards. It involves diagnosing issues, recovering readable data, and safely restoring it to a usable form.

Dry Cleaning

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Dry Cleaning is a service that cleans clothes using chemical solvents instead of water. It removes stains and odors from fabrics like suits, dresses, and delicate garments, then presses and packages them for pickup or delivery.

Electronics Restoration

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Electronics Restoration is a service that brings old or broken electronic devices back to working condition by diagnosing issues, repairing parts, cleaning contacts, and testing performance to ensure safe, reliable operation.

Emergency Restoration

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Emergency Restoration is a fast-response service that helps recover buildings after damage from events like floods, fires, or storms. It includes damage assessment, immediate safety fixes, water or smoke removal, drying, cleaning, and temporary stabilization to prevent further harm.

Fabric Restoration

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Fabric Restoration is a service that cleans, repairs, and renews fabrics like clothing, upholstery, and home textiles. It involves stain removal, mending rips, repairing seams, restoring color and texture, and preserving fabric integrity for longer use.

Fire Safety

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Fire Safety is a service that helps prevent fires and keep people safe. It involves assessing risks, installing alarms and extinguishers, planning evacuation routes, training on how to act during a fire, and checking equipment regularly.

Fire damage cleanup & repair

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Textile and Electronic Restoration

Firearms Restoration

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Firearms Restoration is the careful repair and cleaning of old or damaged guns to return them to safe, working condition, often involving disassembly, parts fitting, metalwork, refinishing, and documenting provenance while preserving historical integrity.

Insurance Restoration Coordination

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Insurance Restoration Coordination helps homes or businesses recover after damage by guiding you through claim paperwork, coordinating repairs with licensed contractors, scheduling, and ensuring approvals and payments are handled smoothly with your insurer.

Mold inspection

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Mold inspection is a service that checks a home or building for mold growth, moisture problems, and hidden sources of dampness. A professional visits, samples may be taken, moisture tests done, and a report with findings and recommendations is provided.

Non Restorable Inventory

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Non Restorable Inventory is a service that identifies items that cannot be repaired or returned to use, documenting why they’re discarded, counted, and disposed of properly to reflect accurate stock and cost records.

Property Damage

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Property Damage is a service that handles repairs or compensation for harm to someone’s belongings after an incident, such as an accident or incident. It involves assessing damage, documenting costs, and arranging restitution or repairs.

Residential & Commercial Services

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Residential & Commercial Services provides a range of property care, repair, and maintenance for homes and businesses, including cleaning, lawn care, repairs, remodeling, and handyman tasks to keep spaces safe, functional, and well-maintained.

Site Restoration

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Site Restoration is a service that repairs and restores an online project after problems like outages or data loss. It involves assessing damage, recovering data, repairing files, reconfiguring settings, and returning the site to full, secure operation.

Spring Cleaning

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Spring Cleaning is a cleaning service that helps freshen and organize your home by deep-cleaning rooms, sweeping, washing, decluttering, laundry, and basic tidying to make spaces feel neat and renewed.

Storage

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Storage is a service that safely holds your files and data, making it easy to upload, organize, access, and back them up from anywhere with internet access.

Structural Repairs

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Structural Repairs involves fixing and restoring the strength and stability of buildings or structures by repairing damaged or failing elements like beams, foundations, walls, and joints to ensure safety and long-term durability.

Textile Restoration

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Textile Restoration is the careful repair and cleaning of fabrics, such as clothing, quilts, and historical textiles, to stabilize them, remove damage, mend tears, restore color, and preserve their original look and longevity for display or continued use.

Total Loss Inventory

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Total Loss Inventory is a service that identifies and documents total loss claims by collecting vehicle details, confirming ownership, assessing damage, and organizing paperwork for insurance claims and disposal.

Water Cleaning

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Water Cleaning is a service that removes impurities from water to make it safe and pleasant to use. It involves filtration, treatment to remove contaminants, and sometimes disinfection to improve taste, odor, and quality for drinking, cooking, and bathing.

Water Damage

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Water Damage is a service that helps restore and repair spaces flooded by leaks, spills, or weather. It involves inspecting the area, removing excess water, drying and dehumidifying, cleaning, sanitizing, and repairing damaged walls, floors, and belongings.

Water damage-related cleanup & repair

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Textile and Electronic Restoration

Water damage-related mold removal

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Textile and Electronic Restoration

Window Coverings

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Window Coverings is a service that installs and installs or repairs blinds, shades, shutters, and drapes to control light, privacy, and energy use in a room, often including measurement, fitting, and basic adjustments.

FRSTeam of Houston & DFW Reviews

JPaul
JPaul
5 ★★★★★
I’ve used FRSTEAM and they’ve done an outstanding job for me but this particular review is for Josh - who handles the firearms cleanups, repairs and restorations. This guy is a magician when it comes to firearms. He handled 3 of my guns after our house fire and did an incredible job! One in particular tho was an old shotgun I’ve had since I was 10 yrs old and Josh did the most unbelievable resto job on this gun. It looks brand new and I had to check the serial number to even make sure this was my gun. Absolutely unbelievable. If you have firearms involved in a fire FRSTEAM will use this guy and you will be blown away at the results.
Kathleen Hubbard
Kathleen Hubbard
1 ★☆☆☆☆
On 5/16/2024 a tornado hit my home and did severe damage to it. For several days, I was in somewhat of a state of shock and had no idea how to begin to put my house and belongings back together so I let someone influence me into signing a contract with FRSTeam to “clean” my textiles. BIG MISTAKE because in the fine print of the contract they did not specify exactly HOW they were going to "clean" my textiles. So FRSTeam took most of my clothing and all my other textiles. When I got them back, some of my casual tops had shrunk because after washing, they were put into a dryer, something I never do because dryers CAN shrink clothing, and they’re harsh on the fabric. I called FRSTeam and was told they would “settle up” with me after all my items had been returned. In addition to some of my clothing shrinking, the backing on several textile placemats had shrunk. I have no idea HOW the placemats were cleaned, but I spoke with another FRSTeam employee who told me they would look at them. After getting no response, I e-mailed this employee on July 15 but NEVER received a reply from him so on August 1, I called the FRSTeam textiles manager with whom I had spoken to before about the problem with my clothing. He assured me he would investigate the matter for me and call me back on Monday, August 4. As of today (August 7), I have not heard from him. So, the moral of my story is DO NOT USE THIS COMPANY. Their customer service is horrible. You cannot trust them to keep their word. Another poster mentioned FRSTeam and how they just want to collect insurance money. I concur—LOTS of it which came out of my Personal Property allowance. Also, I just noticed that they’re not BBB accredited. I wish I had checked this on 5/18/2024 when I signed their contract!
Rolanda Allen
Rolanda Allen
1 ★☆☆☆☆
Listen Please!!! Stay away from this company. I have never ever had to deal with a company like this! This is the worst company ever! Please don’t do business with them. Took my clothing to clean. Came back smelling awful, some items shrunk , belt was lost from a shirt. Reached out to them several times for a refund. Instead they want to tell me after a month the only thing they can do is clean them again. I stated to them no. Because I don’t trust you. And I have a right to feel the way I do. After your late response. Now they are just totally ignoring me. They deserve a 0 star.
tuan hoang
tuan hoang
1 ★☆☆☆☆
This company is terrible, stay away from doing business with them. All they want is make up all kind of things so they can bill your insurance. If, however that you do business with them, be aware, do not let them remove anything they want ( for restoration as they would tell you) , because in my case after they did with my properties, they did not contact me back at all, I had to contact my insurance to contact them ( after about 8 months) to call them and found out what happened to my stuffs and what were their estimates of the cost, found out it was an excessive ridiculous amount but my insurance told me that they had no choice but to pay it, I contacted Firstteam and they told me most of our cloths, drapes and curtains were still in the storage and had not been dry clean yet, so we asked them ( with the list) if some of those items we don’t want them back so they don’t need to do the dry clean, and their answer were they will deduct the dry clean cost of those items and reimburse us the monies for those (around $3000) after they received the insurance’s check, but they DID NOT, we tried to call them many times to no prevail. They don’t answer our calls after they got the insurance check. CROOKS.
Javier Perez
Javier Perez
5 ★★★★★
Our Laundry room encountered a fire and after the demo and cleaning crew came in to get rid of the smoke damage First Team came in to gather our textiles including all of our houses rugs, pillows, blankets and anything that was in our laundry room. They properly tagged everything and reported everything to the insurance company. They also removed our washer and dryer and inspected and cleaned the units to ensure there was no smoke damage. Once the laundry room was completed they came in and placed the units back into the room and returned all items that were removed. They were courteous and professional every step of the way. I thank Seth for the textile handling and Liam for ensuring the team was on the ball and for his quality of work. I would reuse them if I had to.
1975javym
1975javym
1 ★☆☆☆☆
Please stay away from this company. They don’t respond at all unless you get corporate involved. When they first arrived to pickup the items they were dragging the clothes in a plastic bag through the sidewalk damaging the bag and clothes, and not caring about our personal belongings. They don’t clean your personal items properly and they put it back on the same damaged box. The electronics that I requested to be cleaned out they were returned without being cleaned. They will probably response to this review acting like they tried to solve the problem but that’s after the fact that I called corporate office, they had all the opportunities to do it right since day 1 and they fail.
N&K K&N
N&K K&N
1 ★☆☆☆☆
They showed up unannounced at our home in February, saying they worked with ServPro. I was very uneasy and should have trusted my instinct - I protested against them removing our property without inventory done on site. However, they cited the work overload imposed by the storm and wound up throwing our property into plastic bags. One of the owners on site promised they'd provide us with a comprehensive detailed inventory list with showing data for every piece of item they'd professionally clean/ozonate. Reality has turned out to show: a) They are UNPROFESSIONAL by way of being NON-RESPONSIVE unless we make multiple contact efforts, or have ServPro intervene - and why should we?; b) They are raising INTEGRITY concerns, as they provided an incomplete inventory list and have made incomplete deliveries each of the two times they've delivered; begs the question - where are the items asked for? c) We are in May and still waiting for some of the "ER" items, along with other non emergency since February. The storm is no longer a valid excuse, not even covid-19. 6/4/2021 Whoever is pitching in to respond here is avoiding the real issues or is somehow out of touch with reality in this case. Refer to our numerous correspondence and you'll realize our concern isn't about the optics during collection of our property. The real issue here is your total mismanagement of clientele. Starting with your "surprise" appearance at our home and the ensuing chronic unresponsiveness that only gets resolved by third party intervention; the constant failures to deliver on time; incomplete deliveries; cluelessness on how to treat delicate fibers; needless to say there are still some items lying around on site but somehow show up on your inventory list.... The only saving grace for you is your polite delivery staff. And NO - at this rate we wouldn't even recommend you to anyone, leave alone engage you again!! That said, it's really curious how you find time to respond here but not to our phone calls/email, even when we're just asking to be given a time frame (not date) for a delivery.
Natasha Jones - LaShun
Natasha Jones - LaShun
1 ★☆☆☆☆
This company came in cleaned every item that was smoke damaged including kids toys and said they had an obligation to the insurance company. Now my clothes are full of black soot stains. This company is greedy and only out for money. Stay away from them or you will end up with nothing!! I wish I could give no stars
Angie Reed
Angie Reed
1 ★☆☆☆☆
This company damaged my area rugs, just to rip off my insurance company.. they had no intentions on even trying to salvage any of my items. Do not recommend at all.
McField Balwant
McField Balwant
1 ★☆☆☆☆
Does not get any worse than this scam of a company. Took over four months when they promised one to two weeks. Wants full payment. Have to take them to count. But I will let the world know what a scam of a company they are.
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About FRSTeam of Houston & DFW

FRSTeam of Houston & DFW is a comprehensive fire damage restoration service operating from 3810 Juniper, Houston, TX 77087. The company serves both residential and commercial clients, offering extensive capabilities in fire damage cleanup, repair, and recovery. Their team focuses on restoring properties affected by fire and smoke, returning homes and businesses to pre-loss condition efficiently and thoroughly. The organization emphasizes coordinated efforts with insurance providers, ensuring claims handling and communications are streamlined for clients who are navigating complex recovery processes. In addition to standard fire restoration, FRSTeam of Houston & DFW provides related services that address the full scope of damage, including data recovery, electronics restoration, textiles restoration, and contents restoration. They also offer specialized solutions for non-restorable inventory assessment and total loss inventory management so clients can understand what can be saved and what must be replaced. Emergency response is a cornerstone of their offering, with services designed to mitigate further damage through rapid stabilization, board-up, and temporary protection for at-risk structures. The team conducts mold inspections when lingering moisture or contamination is detected, supporting a safer, healthier rebuild. They provide structural repairs and site restoration to repair damaged framing, roofing, and interior systems, ensuring that physical integrity is restored alongside cosmetic improvements. FRSTeam of Houston & DFW also addresses the recovery of textiles and fabric items, including dry cleaning and fabric restoration, to salvage clothing, drapery, and soft goods affected by smoke and heat. They offer fire safety consultation, helping clients implement preventive measures and understand best practices to minimize future losses. The company’s scope covers both residential and commercial services, recognizing the distinct needs of homes, apartment buildings, retail spaces, offices, and other commercial properties. They coordinate logistics for storage during the restoration process, enabling families and businesses to secure belongings while work proceeds. Their portfolio includes services such as claims handling, insurance restoration coordination, and data recovery, underscoring a holistic approach to recovery that integrates technical restoration with practical insurance support. Overall, FRSTeam of Houston & DFW positions itself as a trusted partner for navigating the aftermath of fire events, offering a broad array of restoration disciplines, meticulous attention to customer needs, and a commitment to restoring safety, functionality, and peace of mind to both homes and commercial properties in the Houston and Dallas–Fort Worth regions. They continually adapt their offerings to meet emerging challenges in fire damage restoration, ensuring clients receive comprehensive, professional service from initial response through final restoration.

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