W.B. Arthur

W.B. Arthur Services

W.B. Arthur Reviews

Karthik Sivakoti

5 ★★★★★

I had an unfortunate incident wherein my pipes broke and hardwood floor was soaked in water for over an hour. WB Arthur had an amazing quick response and they were able to come in within 20 minutes and start the drying process. Their professionalism, timeliness, and ability to always be at the job site on the promised time was unmatched with any other previous companies I have worked with. Based on their recommendations on restoring the hardwood floors, drywall and baseboards, we were able to get the affected area back to normalcy. Thank you WB Arthur. Definitely recommended for your restoration jobs.

Justin Eaton

1 ★☆☆☆☆

A Nightmare of Mismanagement, Disrespect, and a Company-Wide Pattern of Failure Warning: Read the other 1-star reviews before hiring WB Arthur’s construction services. It’s clear that our experience is not an isolated incident but part of a disturbing pattern with their construction arm. Their 5-star reviews? All for their mitigation side of the business. I agree that their mitigation team acted quickly to stop the source of flooding in our home, but that’s where the positives end. That initial success led to the demolition of our home, starting us on a journey that turned into a 17-month nightmare—far beyond the quoted 6-8 weeks. Mismanagement and Disrespect from the Start What should have been a straightforward project spiraled out of control due to WB Arthur’s gross mismanagement. Mario, the project manager, was either incompetent or completely indifferent to the delays, errors, and poor workmanship that plagued our home. Despite repeated requests, he failed to properly supervise the work or communicate with his team. The result? Workers watching Youtube videos to try and figure out how to do very basic tasks, lacking materials or instruction, and always needing to be managed by us. A Pattern of Poor Workmanship and Denials The project dragged on for an unbelievable 17 months. When the original contractor walked out, WB Arthur sent a replacement crew after a 10 month delay, instead of fixing issues, often made things worse. One example: they drilled holes in our dishwasher, rendering it unusable. When we confronted them, they initially denied responsibility, despite it being obvious that the damage was their doing. They eventually replaced the dishwasher, but only after a drawn-out argument. Lack of Professionalism and a Disregard for Our Home Adding to the frustration, workers showed up intoxicated, and Mario himself exhibited immature and unprofessional behavior. The final straw came when Mario pulled his team off the job without explanation, leaving our home in a state of disarray. Conclusion: Avoid WB Arthur’s Construction Services at All Costs Our 17-month ordeal with WB Arthur was exhausting and infuriating. While their mitigation team may deserve praise, their construction services are a disaster. The stress, time, and money we’ve lost are irreparable.

Tommy R

5 ★★★★★

We had some unexpected water damage right before the labor day weekend, and we were recommended W.B. Arthur by the plumbing company. We were blown away by the professionalism and quick response by this business! Trey helped us throughout the weekend and did an excellent job! He explained the process thoroughly, kept us updated on any changes that needed to occur with the mitigation process, and was overall incredibly helpful! The mitigation process is all done, and the company has already reached out to schedule the reconstruction process for the damage. If the construction phase is as smooth as the mitigation process, we should be back to normal in no time! Highly recommend this business for any water damage mitigation!

Patricia Brown

5 ★★★★★

Your company cleaned my carpet after we purchased our home. The tech, Chris did an outstanding job. It looked almost new when he finished. His professionalism was outstanding and I will make sure that I refer your company and technician to all my friends.

Alex Dagel

5 ★★★★★

W.B. Arthur helped us when we needed it the most. Our new house flooded from a faulty hose under the sink and since we hadn’t moved in yet, we didn’t find out about it until our new neighbors called us letting us know that water was coming down the front walkway from our house. Our whole bottom floor had about an inch or two of water. We called W.B. Arthur at about 8pm and they had someone arrive within the hour. They acted fast and did a great job, extracting the water and going through the process of mitigating the water damage by setting up fans, and dehumidifiers. Chris was there until about 11:30 and was back the next morning removing the flooring and baseboards to help dry the walls out. Chris and team have been back everyday for the last week to remove damaged drywall and test moisture readings. They have been very communicative and helpful throughout the process . Chris has been our main guy and has been great. We highly recommend them.

Jennifer Bailey

5 ★★★★★

Chris did an amazing job in our home! We are a big family with four kids and have lots of foot traffic. Additionally, two small dogs that have the occasional accident. Chris left our home feeling new and clean again. We are grateful for his skill and professionalism. Highly recommend!

J Jung

5 ★★★★★

My plumber highly recommended W.B. Arthur to restore and dry a leak that did some damage to my bathroom and kitchen areas. They did a wonderful job mitigating the water damage, their technicians came right away and set up the right equipment. It took a couple of days, W.B. Arthur was responsive and efficient and did a great job!

Jon Watson

5 ★★★★★

Not only are CORE's Jessica (coordinating from the office) and Rick (project manager) flexible, friendly, reliable, and in constant communication, the individuals they contract with --- from movers Tyler and Rick to flooring specialist Ernesto --- are rock stars, too. A super experience so far. Can't recommend them highly enough!

Sarah Whitley

5 ★★★★★

I have used this company twice and they did a great job. The first time we had water damage in our kitchen due to our dishwasher leaking, and the second time we needed drying after I left the bathtub running. Staff was quick to respond and walked me through the restoration process. The technicians were very professional and friendly. I would highly recommend this company for your home or business.

Michael Galvan

5 ★★★★★

Chris and Aaron were awesome! They explained all the steps that are required to get my damaged ceiling and walls back to normal. This team is great to work with. Would highly recommend them to anyone needing water damaged restoration!

About W.B. Arthur

W.B. Arthur is a comprehensive fire and water damage restoration service located at 2090 I-35 #4117, New Braunfels, TX 78130, operating from within New Braunfels Storage. The company is dedicated to delivering thorough recovery solutions after fire and water incidents, combining professional expertise with a compassionate approach to help homeowners and businesses restore spaces to their pre-loss condition. Their service philosophy centers on rapid response, precise assessment, and meticulous execution, ensuring that damaged areas are stabilized, cleaned, and reconstructed in a way that preserves both structure and value. The team emphasizes clear communication, providing clients with detailed timelines, step-by-step explanations, and ongoing updates throughout the mitigation and restoration process. This emphasis on transparency helps reduce stress during challenging events and supports informed decision-making as families and facilities navigate the recovery journey. W.B. Arthur offers a broad suite of categories and services designed to address the diverse needs associated with fire and water events, including Water Damage Restoration Service and Fire Damage Restoration Service, as well as specialized tasks that accompany the restoration cycle. They are equipped to handle 24/7 Fire Damage Restoration Services in New Braunfels and 24/7 Water Damage Restoration Services in New Braunfels, ensuring that urgent incidents receive immediate attention to minimize secondary damage and preserve contents, structure, and indoor air quality. The company also provides Dehumidification Services in New Braunfels to reduce relative humidity levels that can foster mold growth and secondary damage, as well as Water Extraction in New Braunfels and Fire Damage Cleanup & Repair in New Braunfels to remove standing water, salvage salvageable materials, and begin the controlled restoration process. In addition, Fire Damage Inspection in New Braunfels and Thermal Inspection in New Braunfels are available to identify hidden hotspots and assess heat-related impacts that may not be visible to the naked eye. For ongoing preventive and restorative care, Upholstery Restoration in New Braunfels, Mould Cleaning in New Braunfels, Odor Elimination Services in New Braunfels, and Leak Detection in New Braunfels are offered to ensure that indoor environments are safe, clean, and comfortable after a loss. The restoration team can also support more technical or structural needs through Water Intrusion Solutions in New Braunfels, addressing complex moisture infiltration issues that affect foundations, walls, and other critical components.

The experience at W.B. Arthur is shaped by a commitment to quality craftsmanship and customer satisfaction. Clients frequently highlight the company’s ability to mobilize quickly, deploy professional equipment, and maintain steady communication from initial contact through final walkthrough. The personnel emphasize adherence to industry best practices in moisture control, content restoration, and disinfecting protocols, aiming to minimize odor, residual moisture, and the potential for mold and mildew. By integrating remediation with responsible construction practices, the team supports efficient transitions from mitigation to reconstruction, coordinating with clients to restore not only the integrity of the property but also the sense of safety and normalcy within living and working spaces. The company’s operations reflect a dedication to reliability and professionalism, attributes that help distinguish W.B. Arthur in the field of fire and water restoration services in the New Braunfels area. Their client testimonials and observed outcomes illustrate a consistent pattern of responsive service, technical competence, and attention to detail across residential and commercial projects alike.

Located near the hub of New Braunfels Storage, W.B. Arthur maintains a practical presence in the community, ready to respond to emergencies at any hour. The organization prioritizes rapid initial assessment and systematic progress through mitigation, dehumidification, extraction, cleanup, and restoration phases. With a broad portfolio of services—ranging from Fire Damage Inspection in New Braunfels to Upholstery Restoration in New Braunfels and beyond—the company addresses both structural and contents-related concerns, helping clients recover from losses and return to normal routines as quickly and safely as possible. The team’s dedication to continuous improvement, client education, and transparent communication further reinforces their reputation as a trusted partner for fire and water damage emergencies in the region.

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