Alamo Flooring & Construction

Alamo Flooring & Construction Reviews

Elizabeth C

1 ★☆☆☆☆

Alamo Flooring and Construction should NEVER be on your short list of contractors - workmanship is poor, they are dishonest and treated me horribly. I ended up firing them halfway through because of the dishonesty and condescending behavior of almost everyone in the company. First, was the walk through for the initial damage. Multiple areas of damage from the flood were missed (closets, ceilings, other half of stair banister, paint damage, all closet built ins damaged etc..). Even when asked to add to the list, it was ignored or lied about and said that my adjuster denied it. I know this to be true because after firing this company my adjuster personally came out, saw the damage, included it in his estimate and covered it directly. Second, the workmanship was poor. The banister was removed and instead of sanding down the chipped areas, they were just painted over. The chipping can be seen easily and I even cut my finger where debris was just painted over. The entire ceiling (as quoted) was not painted. Obvious squares around returns/vents/speakers were different colors. When questioned, I was told that I was looking too closely. The reassembly of the banister to the walls is horribly done with different color paste. The railing of the banister (not on the job list) was wiped down with a tarnish that left it sticky so the original varnish was removed and changed the color of the railing. The caulking job was so bad on the baseboards that there were huge gaps and globs on them (this was eventually fixed). Their taping job ripped wallpaper off of my wall in multiple places, tape on my fan left spots where the paint was pealed off when removed, left a few dents in my walls where they were working, and cracked the stair railing mount plate. They refused to cover the wallpaper damage and offered me $40 for the railing mount to include parts and labor. Third, they were very rude in EVERY dealing with them. During the blue tape walk through, I was told that all of the damages are just a part of the risk of having work done - and nothing was done about them. When I told them what color to paint the trim and banister was told that “Women don’t know what they want” and they argued rudely about it till they finally did what I asked. I have dealt with many construction companies and I can say without a doubt this has been the worst experience I’ve ever had. I would run from them if your insurance assigns them to your job.

About Alamo Flooring & Construction

Alamo Flooring & Construction is a Fire Damage Restoration Service located at 12543 Wetmore Rd, San Antonio, TX 78247. Serving residential and commercial clients, the company focuses on restoring properties affected by fire, smoke, and odor, and extends its expertise to water damage scenarios as well. In addition to restoration, the business functions as a General Contractor, coordinating and executing a wide range of construction needs that may arise during recovery, rebuilding, and renovation projects. The team works to assess structural integrity, stabilize properties, and implement safe, compliant remediation strategies that prioritize both speed and quality. Their approach emphasizes communication with property owners and insurance providers to streamline the restoration process from assessment through completion. The company positions itself as a comprehensive provider for property recovery, including emergency response, demolition planning, debris removal, and reconstruction services that restore both the aesthetics and the safety of interiors damaged by fire or water events. Through these capabilities, Alamo Flooring & Construction aims to help clients reclaim usable spaces and regain peace of mind after damaging incidents. The service area encompasses San Antonio and surrounding neighborhoods, where trained technicians utilize industry-standard equipment to mitigate smoke damage, extract water, and prevent secondary deterioration such as mold growth. The organization also recognizes the importance of proper documentation, timely updates, and transparent reporting to keep clients informed about scope, budget, and timelines. In addition to restoration work, the firm can manage general contracting tasks necessary to complete restoration projects, including framing, drywall, painting, flooring, and finish carpentry, ensuring that final results meet established specifications and building codes. This combination of fire and water remediation with general contracting support positions Alamo Flooring & Construction as a versatile partner for property owners navigating the complex process of post-disaster recovery. While maintaining a focus on safety and quality, the company also emphasizes customer service, aiming to coordinate with insurers and third-party inspectors to facilitate claims and approvals. The team’s experience in handling diverse restoration challenges helps clients restore function and comfort to their spaces, while respecting budgets and schedules as much as possible. The goal is to deliver comprehensive, end-to-end restoration and reconstruction that returns properties to their pre-loss condition and beyond, where feasible, with attention to detail and professional project management throughout the lifecycle of each job.

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