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Peerless Carpet Care and Restoration Service

Peerless Carpet Care and Restoration Service provides expert fire damage restoration and comprehensive cleaning solutions in Norfolk, VA, at 3450 E Virginia Beach Blvd.

Fire Damage Restoration Service at 3450 E Virginia Beach Blvd in Norfolk, VA 23502

Operational
★★★☆☆
Rating: 3.3 based on 76 reviews
Address: 3450 E Virginia Beach Blvd, Norfolk, VA 23502
Phone: 17574170202
Emails:
Cheryle Matowitz (Owner) - [email protected]
Chris Albee (Operations Manager And Counsel) - [email protected]
Chuck Needham (Director Of Sales And Marketing) - [email protected]
Employees: 10
Hours:
Monday 8:30AM-5PM
Tuesday 8:30AM-5PM
Wednesday 8:30AM-5PM
Thursday 8:30AM-5PM
Friday 8:30AM-5PM
Saturday Closed
Sunday Closed
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Peerless Carpet Care and Restoration Service

Peerless Carpet Care and Restoration Service Services

24 Hour Emergency Service

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24 Hour Emergency Service is a round-the-clock help line and response team that quickly addresses urgent problems, provides rapid assessments, and delivers immediate repair or support, anytime day or night.

Air Movers

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Air Movers is a service that uses fans and equipment to move and circulate air, improving ventilation, drying damp spaces, and removing odors or pollutants. It involves setup, monitoring, and adjusting airflow as needed.

Animal Waste Removal

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Animal Waste Removal is a service that cleans up pet waste from yards, parks, or farms. It involves collecting, bagging, and disposing of feces and odors, often using protective gear and deodorizing treatments to keep outdoor areas clean and safe.

Applied Microbial Remediation

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Applied Microbial Remediation is using beneficial microbes to clean up pollutants, break down contaminants, and restore ecosystems. It involves selecting appropriate microbes, applying them safely, monitoring progress, and ensuring environmental compatibility.

Applied Structural Drying

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Applied Structural Drying is a specialized drying service that quickly removes water from building materials after flooding or excess moisture, using high-capacity dehumidifiers and dryers to prevent mold, shrinkage, and structural damage while restoring normal humidity levels.

Area rug cleaning

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Area rug cleaning is a service that thoroughly cleans large home rugs, removing dirt, stains, and odors. It involves vacuuming, pretreatment, washing or steam cleaning, drying, and sometimes deodorizing or protecting the fibers.

Bio-Hazard Clean up

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Bio-Hazard Clean up is a professional service that safely removes and decontaminates hazardous biological materials, including bodily fluids, mold, viruses, or contamination, using protective gear, proper disposal, and sanitization to protect people and environments.

Board Up Service

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Board Up Service is a quick safety measure that covers broken windows or doors with sturdy boards to protect property, prevent weather damage, and deter vandalism until repairs can be completed.

Burst Pipes

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Burst Pipes is a plumbing service that fixes pipes that have burst or are leaking, replacing damaged sections, assessing water damage, and ensuring your system is repaired, tested, and safe to use again.

Carpet Care Specialist

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Carpet Care Specialist is a service that cleans and refreshes carpets, removing dirt, stains, and odors with professional equipment and techniques to extend carpet life and improve indoor air quality.

Carpet Cleaner

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Carpet Cleaner is a service that deep-cleans and refreshes carpets using specialized machines and detergents to remove dirt, stains, and odors, leaving fibers cleaner, softer, and smelling fresh.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and allergens from carpets using vacuuming, washes, and sometimes stain treatment or deodorizing to refresh floors in homes or offices.

Carpet Repair

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Carpet Repair is fixing damaged or worn carpets so they look and feel like new again. It involves repairing seams and holes, patching, re-stretching, cleaning, and sometimes color-matching to restore appearance and extend the carpet’s life.

Cleaning And Restoration

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Cleaning And Restoration is a service that cleans up dirt, stains, and damage in homes or buildings and repairs or restores items and spaces to their original condition or better, using cleaning, repair, and preventive methods.

Cleaning Water Damage

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Cleaning Water Damage is a service that removes flood water, dries surfaces, treats for mold, and restores affected rooms to their original condition, including cleaning, sanitizing, and repairing materials damaged by water.

Commercial And Residential

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Commercial And Residential is a service that handles business and home projects, including building, renovating, and maintaining spaces. It involves planning, design, construction, and upkeep to meet the needs of offices, shops, and homes.

Commercial And Residential Carpet And Upholstery Care

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Commercial And Residential Carpet And Upholstery Care is a cleaning service that revives carpets and upholstery in homes or businesses, using vacuuming, stain removal, deep cleaning, and protection treatments to remove dirt, smells, and extend fabric life.

Commercial Property

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Commercial Property is a service that helps clients buy, rent, or manage business spaces like offices, shops, or warehouses. It involves market research, property viewing, negotiations, lease or purchase agreements, and ongoing property management.

Construction Services

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Construction Services involves planning, designing, and building structures like homes, offices, and roads. It includes site prep, obtaining permits, managing crews, sourcing materials, and ensuring safety, quality, and on-time completion from concept to completion.

Construction and Repair

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Construction and Repair is a service that builds new structures and fixes, restores, or maintains existing ones. It involves planning, budgeting, material work, skilled trades, safety checks, and finishing touches to ensure sturdy, safe, and functional spaces.

Deep Steam Clean

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Deep Steam Clean is a thorough cleaning service that uses high-temperature steam to loosen and remove dirt, grime, and germs from surfaces, upholstery, and carpets, followed by drying and deodorizing for a fresh, sanitized space.

Deodorizing Treat

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Deodorizing Treat is a service that uses odor-control techniques to remove unwanted smells from items or spaces, typically by cleaning, masking, or neutralizing odors with specialized products and methods.

Detailed Cleaning

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Detailed Cleaning is a thorough home cleaning service that goes beyond the basics, focusing on deep, meticulous dirt removal in all rooms, including hard-to-reach spots, with extended attention to surfaces, fixtures, and often appliance interiors for a spotless, refreshed result.

Disaster Response

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Disaster Response is a service that coordinates quick help after emergencies, such as natural disasters or accidents. It involves mobilizing teams, delivering essential aid, safety assessments, relief planning, and coordinating with authorities to restore basic needs and support affected people.

Emergency Board Up

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Emergency Board Up provides rapid temporary protection for damaged windows or doors by securing them with sturdy boards to prevent weather, theft, or further damage until permanent repairs can be made.

Emergency Management

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Emergency Management is the organized coordination of planning, resources, and actions to prevent, prepare for, respond to, and recover from disasters and emergencies, protecting people, property, and the environment.

Emergency Service Available

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Emergency Service Available means help is ready right away when you need it, providing fast response, trained responders, and essential support or repairs to address urgent problems and restore safety or functionality quickly.

Emergency Water Extraction

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Emergency Water Extraction is a rapid service that removes standing water from floods, leaks, or spills using pumps and moisture dry-out equipment, then dries, sanitizes, and prepares the area for repair to prevent damage and mold.

Enzymatic Treatments

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Enzymatic Treatments use natural enzymes to break down or modify substances in a targeted way, helping with cleaning, digestion, or skin/medical applications. It involves applying specific enzymes to achieve desired chemical changes safely and effectively.

Fire Damage Repair

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Fire Damage Repair helps restore a home or building after a fire. It involves assessing damage, securing the property, cleaning soot and smoke, removing damaged material, and repairing and rebuilding to restore safety and livability.

Fire Damage Restoration

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Fire Damage Restoration is a service that cleans up and repairs a property after a fire. It includes assessing damage, removing soot and debris, ventilating, cleaning, deodorizing, and repairing structural and contents to restore safety and livability.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that quickly removes smoke, soot, and water damage, then cleans, sanitizes, and rebuilds your home or business to restore safety and restore spaces after a fire.

General carpet cleaning

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General carpet cleaning is a service that removes dirt, stains, and odors from carpets using methods like vacuuming, pre-treating spots, and deep cleaning with hot water extraction or steam, returning the carpet to a cleaner, fresher condition.

Home Maintenance

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Home Maintenance is a service that helps you keep your house in good condition by inspecting, repairing, and updating essential systems and routine tasks to prevent problems and extend the life of your home.

Home Services

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Home Services is a convenient service that helps you find trusted professionals for tasks around the house, such as cleaning, repairs, maintenance, and small projects, making it easier to get home needs done quickly and reliably.

Hour Emergency Response

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Hour Emergency Response is a quick-access service that provides urgent on-site help, assessment, and essential support during emergencies, offering rapid contact, immediate guidance, and coordination to stabilize situations until normal services resume.

Insurance Claims

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Insurance Claims is the process of reporting a loss to your insurer, providing details and documents, and working with the insurer to verify the claim, determine coverage, and receive payment or assistance to repair or replace damaged property or cover expenses.

Mold Remediation

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Mold Remediation is a service that detects and removes mold growth in homes or buildings, cleans affected surfaces, fixes moisture problems, and prevents future growth through cleaning, drying, and restoration to safe, healthy conditions.

Mold inspection

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A mold inspection is a service that checks a building for visible mold, moisture problems, and hidden growth. A inspector examines spaces, tests air or surfaces if needed, and provides findings and recommendations to fix moisture and prevent mold.

Odor Control

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Odor Control is a service that prevents and neutralizes smells in a space by identifying odor sources, applying masking or deodorizing treatments, and implementing ongoing maintenance to keep environments fresh and comfortable.

Odor Control and Removal

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Odor Control and Removal is a service that identifies, neutralizes, and eliminates unpleasant smells in spaces using cleaning, deodorizing products, ventilation, and sometimes odor-specific treatments to leave areas fresher and more comfortable.

Odor Decontamination

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Odor Decontamination is a cleaning service that removes unwanted smells from spaces or objects through cleaning, deodorizing agents, and sometimes air purification to restore fresh air and neutralize odors.

Packing And Storage

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Packing And Storage is a service that helps you safely pack items for moving or long-term keeping and store them in secure, organized spaces until you’re ready to use them.

Pet Odor Decontamination

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Pet Odor Decontamination is a service that removes lingering animal smells from homes, fabrics, and furnishings using cleaning, deodorizing solutions, and odor-neutralizing treatments to leave spaces fresh and safe for pets and people.

Pet stain & odor removal

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Pet stain & odor removal is a cleaning service that detects and treats urine, feces, and other messes to remove lasting smells and discoloration. It involves cleaning affected areas, extracting moisture, deodorizing, and sanitizing to prevent re-soiling.

Pick Up And Delivery

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Pick Up And Delivery is a service where items or meals are collected from one place and brought to another, handling ordering, transportation, and hand-off to the recipient, saving you time and effort.

Property Damage Restoration

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Property Damage Restoration is a service that cleans up and repairs homes or businesses after incidents like water, fire, smoke, or mold damage, including assessing damage, removing debris, drying, sanitizing, and restoring the space to its original condition.

Property Management

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Property Management is a service that takes care of rental properties for owners, handling tasks like finding tenants, collecting rent, maintaining the building, coordinating repairs, and ensuring compliance with laws, so owners save time and tenants have a smooth experience.

Residential And Commercial Properties

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Residential And Commercial Properties is a service that helps buy, sell, manage, or rent homes and business buildings, handling property listings, viewings, leases, maintenance, and tenant needs in a simple, hands-on way.

Roof Tarp Service

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Board Up

Roofing

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Roofing is the work of installing or repairing the top covering of a building, including shingles, tiles, or metal. It involves inspecting, removing old material, sealing joints, installing a new roof, and ensuring it protects against weather and leaks.

Routine Cleaning

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Routine Cleaning is a regular, basic cleaning service that keeps spaces tidy by dusting, sweeping, mopping, vacuuming, and sanitizing surfaces to maintain a clean, comfortable environment.

Same Day Service

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Same Day Service means we complete your service request on the same day you request it, often with quick scheduling, on-site or near-immediate attention, and prioritized work to fix problems or fulfill requests as soon as possible.

Smoke And Odor Removal

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Smoke And Odor Removal is a cleaning service that eliminates smoke smells and lingering odors from homes or businesses using specialized cleaning, deodorizing techniques, and air treatment to improve air quality and comfort.

Specialist Stain Removal

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Specialist Stain Removal is a professional service that cleans tough stains using advanced techniques, safe products, and expert methods to restore fabrics, carpets, and surfaces without damage, often assessing stain type and treating on-site or in a workshop.

Specialty Carpet Cleaning

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Specialty Carpet Cleaning is a cleaning service that uses advanced methods and products to deeply clean area rugs and carpets, removing tough stains, pet odors, and allergens while protecting delicate fibers and extending carpet life.

Spring Cleaning

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Spring Cleaning is a home cleaning service that helps refresh living spaces by thoroughly cleaning and organizing rooms, dusting, vacuuming, sanitizing surfaces, sorting belongings, and tidying closets to create a cleaner, more inviting home.

Storm & Wind Damage Repair

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Storm & Wind Damage Repair is a service that assesses and fixes damage caused by storms and high winds, including roof and siding repairs, debris removal, water intrusion response, and restoring strength and safety to homes or buildings.

Storm Damage Repair

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Storm Damage Repair is a service that fixes damage caused by storms. It includes assessing, boarding up or securing the property, removing debris, and repairing or restoring roofs, walls, windows, and water damage to restore safety and structure.

Storm Damage Restoration

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Storm Damage Restoration is a service that helps fix and restore homes and buildings after storms. It involves assessing water and wind damage, removing debris, drying interiors, repairing structure and siding, and restoring utilities and finishes to safe, livable condition.

Storm and Wind Damage Repair

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Storm and Wind Damage Repair is a service that fixes damage caused by severe weather, such as roof leaks, broken windows, and structural harm. It includes assessment, temporary protection, debris removal, and permanent repairs to restore safety and functionality.

Structure Cleaning

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Structure Cleaning is a housekeeping service that tidies and de-clutters living or work spaces, organizing rooms, surfaces, and storage areas, and may include dusting, vacuuming, sanitizing, and arranging furniture for a neat, comfortable environment.

Thermal Imaging

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Thermal Imaging is a service that uses heat-sensing cameras to show where objects or people are warmer or cooler. It involves capturing infrared heat, creating images that help detect leaks, electrical issues, or people in darkness for safety and analysis.

Tile & Grout Cleaning

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Tile & Grout Cleaning is a service that deep-cleans tiled floors and walls, removing dirt, stains, and grime from the tile surfaces and the joints between tiles to restore a fresh, like-new look and extend the life of your tile installation.

Trauma Cleaning

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Trauma Cleaning is a professional cleaning service for scenes of violence, death, or severe accidents. Technicians safely remove biological materials, sanitize surfaces, deodorize, and restore the area while following health and safety protocols and privacy considerations.

Truck Mounted Steam Cleaning

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Truck Mounted Steam Cleaning uses a powerful steam-cleaning unit mounted on a vehicle to blast dirt, grease, and grime from surfaces like floors, vehicles, and equipment. It involves high-temperature steam, cleaning agents, agitation, and rinse to sanitize and refresh tools and areas.

Upholstery Cleaning

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Upholstery Cleaning is a service that removes dirt, stains, and odors from furniture fabrics like sofas and chairs using special cleaning solutions and equipment, refreshing colors and extending the life of cushions and covers.

Upholstery cleaning

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Upholstery cleaning is the process of deep-cleaning fabric-covered furniture like sofas and chairs. It involves removing dirt, stains, and odors using specialized vacuums, extraction cleaners, and safe detergents that refresh fabrics without damage.

Urine Decontamination

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Urine Decontamination is a service that cleans and sanitizes areas contaminated by urine, using cleaning agents, disinfection, and odor control to remove stains, bacteria, and smells, ensuring a safe, fresh environment.

Vehicle Cleaning

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Vehicle Cleaning is a service that washes and details your car to remove dirt, grime, and stains. It usually includes exterior washing, waxing, interior vacuuming, wiping surfaces, and sometimes window and tire care to restore a clean, polished look.

Virginia Class A Contractor

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Virginia Class A Contractor is a state license for building and contracting in Virginia, requiring specific experience, exams, and ethics rules. It lets a contractor legally perform residential and commercial construction work, with licensing and oversight by Virginia’s Board for Contractors.

Water Damage Repair

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Water Damage Repair is a service that removes excess water, dries and dehumidifies the area, and fixes affected materials like walls, floors, and ceilings to prevent mold and restore your space to normal. It includes assessment, extraction, drying, and restoration.

Water Damage Restoration

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Water Damage Restoration is the process of drying out and repairing property after water damage, including removing standing water, drying materials, cleaning, sanitizing, repairing structural damage, and restoring carpets, walls, and belongings to their pre-damage condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that restores homes after flooding or leaks by removing water, drying and sanitizing areas, removing damaged materials, and repairing structure and finishes to prevent mold and further damage.

Water damage-related mold removal

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Water damage-related mold removal is the process of cleaning up mold that grows after water damage, drying affected areas, removing moldy materials, and treating surfaces to prevent future growth, ensuring a safe, healthier indoor environment.

Peerless Carpet Care and Restoration Service Reviews

M Joy
M Joy
2 ★★☆☆☆
We are currently in the process of moving out of Park 216 Apartments in Suffolk, and they require all carpets to be professionally cleaned prior to moving out. We have become friends with some of our neighbors, who have already moved out. They told us that after getting their floors cleaned (by other companies), they still received a bill stating that, according to Peerless, the floors were deemed as "heavily soiled". One of them including vinyl floors! After scrolling down and reading some older reviews, this looks to be an ongoing pattern. But in an attempt to avoid this situation happening to us, I personally ask the Leasing Manager what company comes in to inspect the carpets after they are professionally cleaned, because if I just have them do it- they can't possibly try and say they were still heavily soiled, right? The company was Peerless. Ok cool. I visit their website and submit an inquiry. I've sent in maybe 2 or 3, about a couple days to a week apart (all during business hours, just like they ask for on the form). I never had the time to call due to work, so I figured I could submit a quick inquiry on their website and wait for them to just call me. Anyways, I have never gotten a response- and I have an odd feeling it's because they recognize our address to be within the apartment complex they do business with. This company, along with our apartment complex, just seems shady & greedy; trying to make money by claiming carpets to be "heavily soiled" after they are professionally cleaned. Leasing Office says "well you know, some companies don't do that good of a job". Lol ok, I guess every other carpet cleaning company just sucks at their jobs. While yes, it does feel unfair of me to be writing this review without actually using their services. And trust me, I DO want to give Peerless the benefit of the doubt and still book, but after reading other people's reviews and me not getting a response, I don't think I'll reach out to them. Such a shame for being 40 years in the business. To anyone who has been recommended to this company by another business, or if you're considering them yourself: I'd like to advise you to just be careful. Although they have a couple good reviews, the amount of negative ones kind of speak for themselves. These people don't really seem to care about you, just your money. Maybe that's how they're funding their new location coming to VA Beach lol.
Ms. B1
Ms. B1
1 ★☆☆☆☆
We had 3 rooms carpet clean. Can not tell if they are clean because the carpet is still soaking wet. The technician came around noon, 7:30pm carpets still WET. 6am, carpet still WET. Had to turn the heat on to help dry it out, hopefully no mold will develop due to WET carpet. Also, their practice is terrible. You have to pay first before the technician start and you do not get a receipt until technician return to the facility and hand in money, checks. Bad business. I wish I can give NO STAR, because that's what they deserve! I told my husband to call Stanley Steamer or someone else.
Chanté Ndango
Chanté Ndango
1 ★☆☆☆☆
These people are either scammers or inefficient! They gave an estimate to Boulevard at 3200 for carpet cleaning that said my carpet needed to be replaced. The carpet was installed a little over a year ago and I covered the carpet with an area rug to protect it. The doorways did have normal traffic. We don't have guests over regularly and no shoes are allowed on the carpet at all. The dirt there is completely cleanable so why would they suggest a replacement. I will guess that they did not indeed replace the carpet but put that so these people can charge me something upon move out. Most places I live I get a refund of my deposit because I take care of the apartment. To say I left a carpet in a condition that would warrant a replacement is preposterous! attached are photos of the carpet they claim they couldn't clean.
Alex Skinner
Alex Skinner
1 ★☆☆☆☆
I recently moved out of an apartment complex which Peerless is the contracted carpet vendor for. Following moveouts, Peerless inspects the carpets inside the units; On my inspection, they cited "heavy soil/staining" but only provided ONE photo showing any soiling. The photo was of ONE 6-12" stain on the UNDERSIDE of the carpet (only visible when the carpet is pulled up). They also cited pet soiling despite there never being a pet in the unit with me, and wrinkling of the carpet in the living room. While the wrinkling was a true statement, anyone that knows anything about carpet knows that this is remedied by re-stretching the carpet and was likely caused by improper installation or cheap materials in the first place. Reading through their reviews, it seems this is common practice for them to be both the inspectors and vendors for carpet at various apartment complexes - a complete conflict of interest. In my opinion, they clearly provide poor quality inspections, they unnecessarily and prematurely recommend for apartments to replace their carpets (likely to boost their bottom line), all of which scams the tenants out of money.
Hanzer
Hanzer
1 ★☆☆☆☆
At the time of this posting, one of your company vehicles was being operated in a manner that displayed a serious lack of professionalism, courtesy, and regard for others on the road. This behavior is unacceptable, especially from someone representing your organization in a marked vehicle. The conduct I observed reflects directly on your company’s reputation and raises concerns about the standards to which your employees are held. I strongly urge management to investigate this incident and take the necessary corrective action to ensure this type of unprofessional behavior is not repeated. Accountability and proper conduct are critical when your employees represent your brand publicly.
Dalton Corner
Dalton Corner
1 ★☆☆☆☆
Do not use them, and if your insurance company recommends them tell them no! How you going to charge for putting in flooring for the whole bathroom! You didn't move or put flooring under the tub. They will try and add extra charges that make no sense. Also their manager jon vogel will argue with you like a toddler. I have had better conversations with a screaming toddler than this man child. Save time, money, and head ache and go some where else.
Theodor Ehrenberg
Theodor Ehrenberg
1 ★☆☆☆☆
These guys came out brought by my insurance company... I see why they have to get their business that way. Removed mold and remodeled bathroom. Well, apparently they didn't used a plumber to re-install my shower since there was no sealant (Plumbers putty or silicone) around the shower drain flange. I was told by a REAL plumber that a first year apprentice shouldn't make that mistake. Anyway fast forward I've called a few times with no response. I've attached pics so you could see the epic fail. DON'T USE THESE GUYS. Atlantic or United would be better choices. Don't let your insurance company bring them. Hire your own. Someone who doesn't need to give kickbacks to earn business
Catriba Ladson
Catriba Ladson
5 ★★★★★
So impressed with this company. I am on the third floor in an apartment building with only steps. I could not find anyone to help me clean my carpets. Not only did Peerless schedule me same week ( my request) but their customers service and professionalism was amazing. From placing my call and speaking with a lovely representative to welcoming Calvin to my home, on time. Services were performed and I am beyond satisfied and appreciative. Don’t hesitate to book with Peerless, and ask for Calvin.
Donald G. Freeman
Donald G. Freeman
5 ★★★★★
I had a flood in my apartment due to a burst washer hose. Tavis from Peerless showed up Saturday evening and removed the damaged padding, sucked up all the water from the carpet and carefully installed blowers under the carpet to dry the area, half of my living room. He also set up a dehumidifier to extract water from the air. The equipment was left until everything was thoroughly dry and then he returned, replaced the damaged underpadding with new, re-tacked the carpet, and cleaned up. It looks as good as new. I would recommend Peerless for anybody with this kind of problem!
Joseph Atkinson
Joseph Atkinson
1 ★☆☆☆☆
In late 2022, following a partial ceiling collapse in our house, Peerless was one of the cleanup/restoration companies suggested to us by our homeowners insurance. Initially, they were highly responsive and helpful. The remediation crew that came to our house was uniformly pleasant and appeared to be doing everything correctly and thoroughly. Following the cleanup, though, our interactions with the company quickly soured. The list of damaged/lost items Peerless catalogued and passed on to our insurance company was notably inaccurate and incomplete. Items we saw them carry out of our home and photograph weren't included. Over the ensuing weeks, when we began asking questions of Peerless, they were frequently unresponsive, and when we did manage to talk to people, they were dismissive and even outright rude, denying that they'd done anything wrong. To add insult to injury, after making one easily overlooked effort to collect payment from us via an email that went to my wife with no obvious company identifiers in the "from" or "subject" lines (just a person's name and a subject of "invoice"), Peerless resorted to the threat of a lien on our home. We never had any intention of not paying — just overlooked a single email that, for all intents and purposes, looked like spam. They never gave us a courtesy call or mailed us an invoice or sent a follow-up email. In fact, I had wondered aloud to my wife why we hadn't yet received a bill at all. We figured they were just being slow to collect payment. Then, out of the blue, we got a threatening voicemail that gave us 24 hours to make full payment — or else. Given the fact that we had been asking questions of Peerless about their failure to account for a number of the items they removed from our home, it came across like bullying or retaliation — just a way to nip things in the bud. Despite the absolutely toxic situation, we immediately paid in full with the money we had set aside for that specific purpose. Eventually, after several months, thanks to my wife's sheer persistence and thorough cataloguing of lost items, we were able to reach a fairly reasonable claim with our insurance company. Had we relied on Peerless alone to be thorough and transparent, we would've lost a lot. Our dealings with Peerless may have been unique to us, but I cannot in good conscience recommend their remediation services to anyone. Period. You'd do well to shop around.
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About Peerless Carpet Care and Restoration Service

Peerless Carpet Care and Restoration Service is a trusted fire damage restoration provider located at 3450 E Virginia Beach Blvd, Norfolk, VA 23502. The company operates with a focus on rapid response and thorough, professional cleanup and recovery for properties impacted by fire, smoke, water intrusion, and related hazards. Serving both residential and commercial properties, Peerless emphasizes comprehensive disaster response, emergency service availability, and clear communication with clients and insurance providers. With a range of offerings that extends beyond basic cleaning, the team supports customers through every stage of restoration, from initial assessment to final restoration and return to normal use of spaces.

In addition to fire damage restoration, Peerless provides carpet cleaning and upholstery care as part of an integrated approach to property recovery. The service portfolio includes 24 hour emergency service, emergency board up, and roof tarp services to help protect properties during the stabilization phase. The company utilizes advanced equipment such as air movers, truck mounted steam cleaning, and thermal imaging to detect moisture and guide effective drying and deodorizing strategies. They also offer methodical cleaning and remediation options, including applied microbial remediation, mold remediation and inspection, deodorizing treatments, odor control and removal, and specialized stain and odor removal for carpets, upholstery, and other fabric surfaces.

Peerless distinguishes itself with a broad suite of restoration and repair capabilities. Their services cover both water damage restoration and fire damage restoration, as well as related damage from storms, wind, and burst pipes. The team provides structural drying, area rug cleaning, deep steam cleaning, and routine cleaning to restore aesthetics and functionality. For facilities managers, landlords, and homeowners, Peerless delivers property damage restoration, construction services, and repair work as part of a coordinated plan to return spaces to pre-incident condition. They address board up, property protection, and quick intervention to minimize further damage, while coordinating with insurance claims to secure the best possible outcomes for clients.

As a Virginia Class A contractor, Peerless demonstrates adherence to industry standards and professionalism in handling both emergency situations and ongoing maintenance needs. Their residential and commercial services are designed to meet diverse client requirements, balancing speed, quality, and cost-efficiency. The company also focuses on customer education and transparency, helping clients understand the restoration process, treatment options, and expected timelines. This commitment to thorough, responsible service underscores Peerless’s mission to support communities in Norfolk and the surrounding area during challenging events, delivering reliable restoration results and peace of mind.

Carpet Cleaning Service

Peerless Carpet Care and Restoration Service offers professional carpet cleaning in Norfolk, VA, delivering deep stain removal, fresh scent, and extended carpet life with eco-friendly, high-efficiency equipment and courteous, reliable service.

Fire Damage Restoration Service

Peerless Carpet Care and Restoration Service offers expert Fire Damage Restoration in Norfolk, VA, swiftly mitigating smoke and soot, boarding and content care, structural cleanup, deodorization, and safe rebuilds to restore your home with minimal downtime.

Water Damage Restoration Service

Peerless Carpet Care and Restoration Service offers expert water damage restoration in Norfolk, VA, including quick water removal, monitoring, deodorization, and hardwood and carpet drying to prevent mold and restore your home to its pre-damage condition.

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