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Kustom US Restoration: Formerly Zion Carpet and Restoration

Kustom US Restoration (formerly Zion Carpet and Restoration) provides expert fire damage restoration services in Pasco, WA, offering 22 specialized solutions. Reliable, comprehensive fire damage recovery and cleanup.

Fire Damage Restoration Service at 1320 N Oregon Ave in Pasco, WA 99301

Operational
★★★★★
Rating: 4.8 based on 700 reviews
Address: 1320 N Oregon Ave, Pasco, WA 99301
Phone: 15095477970
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Kustom US Restoration: Formerly Zion Carpet and Restoration

Kustom US Restoration: Formerly Zion Carpet and Restoration Services

Applied Structural Drying

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Applied Structural Drying is the process of removing excess moisture from water-damaged structures using specialized equipment and techniques to dry walls, floors, and framing, prevent mold, and restore buildings safely and efficiently.

Building Consulting

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Building Consulting is expert guidance for planning, designing, and managing construction projects. It involves feasibility studies, cost estimates, schedule planning, risk assessment, and coordinating with architects, engineers, contractors, and clients to ensure successful delivery.

Building Stabilization

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Building Stabilization is a service that strengthens and secures structures so they don’t move or settle during repairs or events. It involves assessing the building, adding supports, anchors, and temporary or permanent fixes to improve safety and stability.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, shampooing, and sometimes steam cleaning to refresh and extend the carpet’s life.

Commercial Property

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Commercial Property is a service for buying, selling, leasing, or managing business-focused real estate like offices, retail, or warehouses, including appraisals, market analysis, tenant coordination, and property maintenance to support business operations.

Fire Damage And Smoke Restoration

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Fire Damage And Smoke Restoration is a service to clean up and repair property after a fire, removing smoke and soot, treating odors, drying and stabilizing water damage, repairing structure and contents, and restoring it to pre-fire condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up smoke, soot, and water from fire incidents, then removes debris, deodorizes, and restores damaged areas with repair work such as framing, drywall, flooring, and repainting to return the space to its pre-fire condition.

Flood Cleanup And Water Damage Restoration

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Flood Cleanup And Water Damage Restoration is a service that helps fix homes after flooding, removing standing water, drying and sanitizing affected areas, drying out structures, repairing damage, and preventing mold so spaces are safe and livable again.

Flooded Basement Repair

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Flooded Basement Repair is a service that removes water, dries and dehumidifies the space, cleans and sanitizes, fixes damaged floors and walls, and prevents future leaks to restore a dry, safe basement.

Mold inspection

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Mold inspection is a home check to find mold growth, moisture sources, and hidden problems. It involves a visual survey, moisture tests, air and surface samples if needed, and a report with findings and recommendations.

Proactive Disaster Plan Development

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Proactive Disaster Plan Development helps organizations prepare before emergencies by assessing risks, setting goals, outlining procedures, assigning roles, and practicing drills to minimize impact and speed recovery.

Rebuild And Restore

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Rebuild And Restore is a service that helps you recover a damaged site or app by fixing issues, restoring data, and rebuilding components to resume normal function with minimal downtime.

Restoration And Recovery

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Restoration And Recovery is a service that helps restore damaged or lost data, systems, or belongings and supports repairing, recovering, and returning them to a usable state through safe, guided steps and expert assistance.

Restoration Process

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The Restoration Process is a service that guides damaged or outdated items back to good condition. It involves assessment, cleaning, repairing, and restoring function or appearance to renewed, usable form.

Sewage cleanup

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Sewage cleanup is the process of removing and cleaning up sewage spills or backups to restore safety and sanitation. It involves containment, pumping out waste, disinfection, deodorizing, and proper disposal to prevent health risks.

Structural Repair And Reconstruction

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Structural Repair And Reconstruction is the service of fixing and restoring damaged building parts, like foundations, walls, and beams, to make them safe and strong again. It involves assessment, planning, repairing cracks, replacing damaged materials, and reinforcing structure.

Total Restoration

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Total Restoration is a service that repairs and renews damaged buildings and belongings, restoring structures, finishes, and safety features through assessment, planning, and skilled workmanship to return homes or spaces to good condition.

Water Extraction

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Water Extraction is a service that removes water from spaces or materials after spills or flooding, using pumps, pumps, and drying equipment to dry surfaces, check moisture levels, and prevent mold.

Water Removal

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Water Removal is a service that quickly extracts excess water from flooded or damp areas to prevent damage. It involves using pumps and specialized vacuums to remove standing water and start drying and dehumidifying the space.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that quickly removes excess water, dries and disinfects affected areas, and fixes structural and cosmetic damage to restore safety and normal conditions after flooding, leaks, or spills.

Water damage-related mold removal

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Water damage-related mold removal is a service that detects, removes mold caused by water leaks or floods, dries the area, treats to prevent recurrence, and fixes the moisture source to restore a safe, clean, and healthy indoor environment.

Water, Fire, Mold, Wind Restoration Repairs

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Water, Fire, Mold, Wind Restoration Repairs is a service that cleans up and fixes damage from water leaks, fires, mold, and wind. It includes assessment, cleanup, drying, repairing structures, replacing damaged materials, and restoring safety and usability of your property.

Kustom US Restoration: Formerly Zion Carpet and Restoration Reviews

Jeffrey Chamberlin
Jeffrey Chamberlin
5 ★★★★★
Great experience and super happy with the work done from beginning to end. Anthony, Mike, and Fernando were a pleasure to work with. They listened to all our requests and made them happen. They even went far and beyond to level basement floor without being asked, to make sure the flooring they put down was level and precise! I couldn’t be happier with the end result. They took a horrible situation and gave it a wonderful outcome!!! Thanks Kustom, and to the entire crew , you guys definitely know how to take care of your clients!! Jeff Chamberlin 🙏😊
Lane Dahl
Lane Dahl
5 ★★★★★
This crew did an absolute amazing job. After our initial flood the mitigation team was out within the hour, and finished same day. Everyone was very respectful and answered all of the questions we had, as I had a TON. Once the repair crew had come in they knocked out all of the flooring in 3 days and following that they finished the entire job 2 days later. This team was very agile and informative throughout the whole job. I am very picky and they did a great job with the spacing of the flooring, transitions, baseboards and painting. They went above and beyond to get us back in our home quickly as we were out a few weeks due to insurance. We appreciate Kustom and all the hard work!
Rudy Reyes
Rudy Reyes
1 ★☆☆☆☆
Poor work and also left work I uncompleted. Ghosted us as soon as we paid the lump sum of the work still not completed. Here are just some of the photos I have. Got plenty more of unfinished or poorly done work.
Maria Martinez
Maria Martinez
5 ★★★★★
I would highly recommend Kustom Restoration for your restoration needs. We had a house fire and needed someone professional and efficient that could take charge, fix the problem and bring up to code in a timely manner. We received quick quality workmanship in a friendly manner. I highly recommend this company for your disaster restoration and recovery services.
Leah Croft
Leah Croft
5 ★★★★★
I couldn’t be happier with this company. I was frantic after my living room was flooded. They got there fast and started working. With all the fires happening they made it a point to be there to work on fixing my house without putting me on the back burner until other emergencies were taken care of. The work they did turned out great. I highly recommend them if you have an emergency.
Brenda Mihelich
Brenda Mihelich
5 ★★★★★
My place looks gorgeous! John the project manager kept me in the loop the entire time during the restoration! All the guys that came out were equally nice and answered all my questions! Highly recommend these guys
Monica Rengo
Monica Rengo
5 ★★★★★
Jordan and his team were absolutely wonderful! I had a big water problem downstairs and they came and took care of it right away. Jordan was very honest and not salesman-y. I didn’t ever feel pressured or like they did anything that wasn’t necessary. Very prompt responses. Miguel came out and was also super respectful and knowledgeable. The whole mitigation crew was kind and professional. I left my house several times while they were working and felt totally comfortable doing so! Would 100% use them again or refer them to my friends and family!
Alessandra Jorge-Dearing
Alessandra Jorge-Dearing
5 ★★★★★
Jordan Thomas and his team at Kustom Restoration show up over and over again with superior customer service and quality work. As a local Realtor my circle of people trust that I will know who to refer them to in their time of need. I never have to question whether Jordan will take amazing care of my people.
Bradley Trumpy
Bradley Trumpy
1 ★☆☆☆☆
After they initial came out and use the 3d scanner on some of the issues and not all of it they went ahead and submitted the work to my insurance company and the ghosted me for over 2 months and stated that they were working with my insurance company but they weren't. So I had to call them back and figure out that they were sitting on a report from a roofing company and never sent it into my insurance company.
Rach Gardner
Rach Gardner
1 ★☆☆☆☆
Can’t remember the guys name who came out but I’ve attached photos. He came out for a mild issue he had a nasty attitude and was very aggressive I had sprayed the mold already and I wanted to show him photos of what it looked like before I had done. He completely refused and kept walking away from me while saying “I know what mold looks like” and rolling his eyes. Terrible attitude and customer service I was actually shocked at how unprofessional he was if I could give 0 stars I would.
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About Kustom US Restoration: Formerly Zion Carpet and Restoration

Kustom US Restoration, formerly Zion Carpet and Restoration, operates as a comprehensive Fire Damage Restoration Service serving Pasco, Washington and surrounding areas. Located at 1320 N Oregon Ave, Pasco, WA 99301, the company provides a broad range of restoration services designed to address fire damage, water intrusion, mold concerns, and related disasters. The business emphasizes a client-centered approach, guiding property owners through each phase of recovery with a focus on safety, efficiency, and lasting results. Their offerings reflect a commitment to rapid response, meticulous cleanup, and thoughtful reconstruction to return homes and commercial spaces to their pre-loss condition or better.

The organization highlights a suite of categories and services that address both immediate and long-term restoration needs. Core restoration capabilities include Fire Damage Restoration Service, Water Damage Restoration Service, and Mold inspection, underscoring their ability to remediate smoke damage, structural effects, and moisture-related concerns. In addition to emergency response, they provide applied structural drying, water extraction and removal, and advanced water damage-related cleanup & repair to prevent secondary issues and promote rapid drying and structural stabilization. The team also covers Flood Cleanup And Water Damage Restoration and Flooded Basement Repair, ensuring properties with flooding receive comprehensive mitigation and repair strategies.

For occupants and property managers, Kustom US Restoration offers Building Consulting and Building Stabilization to support planning, assessment, and stabilization during the early stages of recovery. They provide Proactive Disaster Plan Development to help clients prepare for future incidents, as well as Rebuild And Restore and Structural Repair And Reconstruction services to reconstruct and restore damaged structures to code and safety standards. The company’s scope includes Sewage cleanup, Water, Fire, Mold, Wind Restoration Repairs, and Total Restoration, reflecting a full-spectrum approach from damage assessment through final restoration.

Customer testimonials, drawn from the broader restoration community, indicate a strong emphasis on communication, responsiveness, and quality workmanship. Clients describe fast mitigation, attentive project management, precise workmanship on flooring and finishes, and ongoing collaboration with project managers to keep caregivers informed. While feedback varies, the overarching theme highlights dedication to client satisfaction, meticulous attention to detail, and a commitment to restoring homes and businesses with care and professionalism. The team’s emphasis on being respectful, knowledgeable, and trustworthy aligns with the company’s mission to deliver reliable restoration and recovery services during challenging times. The combination of Fire Damage And Smoke Restoration, Water Extraction, and Mold-related services positions Kustom US Restoration as a go-to partner for comprehensive recovery efforts after fires, floods, or other damaging events. This integrated approach supports not only immediate damage control but also long-term resilience and rebuilding in the Pasco community.

Water Damage Restoration Service

Water Damage Restoration Service by Kustom US Restoration (formerly Zion Carpet and Restoration) in Pasco, WA. Fast, trusted water extraction, drying, mold remediation, and complete repairs to protect your home’s value and health.

Fire Damage Restoration Service

Fire Damage Restoration Service by Kustom US Restoration (formerly Zion Carpet and Restoration) in Pasco, WA. Expert fire cleanup, odor removal, soot remediation, and complete reconstruction to restore safety and comfort for homes and businesses.