First Response Restoration

First Response Restoration Services

First Response Restoration Reviews

robert evens

5 ★★★★★

I want to thank john, his entire crew and Barbara they were a joy to work with,professional and kind. They even helped straighten the insurance people out. The house looks just as good as it did from day one. You need work done they are the route to go. Johns crew is proof...quality is worth the price any day. Thanks again all of you...excellent work.

Brad Fittro

5 ★★★★★

I cannot express how grateful I am for the work that was done due to a recent issue at my home. The staff was awesome and the attention to detail was top-notch. They prepared my home and cleaned up after they were done and took excellent care of my contents. I cannot thank the entire staff enough! My house looks awesome and I am very pleased! Thank you again!!

Johnny B

5 ★★★★★

Great work on our home after a car plowed into our house/bedroom. Very responsive, professional and easy tobwork work. We above and beyond to make our home better than ever. Highly recommended!

Brianna Robinett

5 ★★★★★

They work quick. Very NICE people. Excellent customer service. They treat you like a person and don’t make you feel embarrassed about a bad situation. If I have any other issues, they’ll be the first company to call. If you need anything cleaned under your crawl space, they’re the company I’d 10/10 recommend to call every.single.time.

Jerry Starks

5 ★★★★★

If you live in the surrounding area of this company I would highly recommend calling them over serv-pro. We called them first and they barely lifted a finger and wouldn’t do so until I insurance money was in hand. Representative Chris Jones helped us out. Went over all the options to effectively manage the damage in the most cost efficient way. His team did an amazing job on water removal and disinfecting the basement space and eliminating all the odor that comes with sitting stagnant rain water.

Kimberly Vickers

5 ★★★★★

I am extremely pleased with First Response! The communication, the response time, the service and professionalism of the team that came out to take care of my flooded basement, not once but twice in 3 weeks, is highly commendable. Christopher was very sympathetic to my situation and knew just what to do. Ashton, Don and Lucas worked above and beyond to get the floors cleaned up and the carpet removed! This is a company that is truly there to help you when you need it!! I would highly recommend them and I wouldn’t hesitate to call them again if needed.

Trei Thomas

5 ★★★★★

I contacted First Response after I had some significant water damage due to a faulty water valve. The team at First Response went to work immediately assessing the damage and did an excellent job with navigating the almost relentless hoops my home insurance created to ensure my home was properly restored. Once on site the repair crew did an excellent job. The team provided me with a detailed action plan and ensured I was comfortable everything prior to starting. The team was clean, efficient, and courteous. Once the job was completed they offered to come back out to fix any issues I may have notice afterwards. I highly recommend First Response.

Bob Akers

5 ★★★★★

Great to work with, very accessible. Wanted to make sure I was happy with everything. Handled my residential shingle roof replacement, gutter and fascia replacement, window wrap and screen replacement too following hail damage. Thank you!

Rhonda Hickman

5 ★★★★★

I’ve used this company twice in a 9 month period. First for kitchen water damage, then more recently tornado damage on my roof ceiling in bathroom and privacy fence. They have been very professional both times I’ve used them and would recommend for anyone.

Rocky

5 ★★★★★

We experienced flood water damage from a recent intense rainfall, as did many in the northern part of our state. Getting immediate response for water restoration was almost impossible. Our Nationwide agent got us in touch with First Response Restoration, and they responded to our needs within 24 hours, even though they traveled 200 miles to the flood area. The damage was addressed and the restoration process started immediately, allowing us and neighbors to feel better about our homes, and getting back to relatively normal life. Communication was excellent. Updates were immediate. The management team, schedulers and service technicians were very professional and helpful. We would highly recommend First Response Restoration should the need arise in the future.

About First Response Restoration

First Response Restoration is a comprehensive fire damage restoration service located at 2354B Us-60, Culloden, WV 25510, operating from the Hurricane Auto Repair location. The company positions itself as a full-service contractor capable of handling both fire and water-related emergencies, offering a robust suite of services through its categories and amenities. As a Fire Damage Restoration Service, it provides immediate response to fire incidents and collaborates with clients to assess damage, plan repairs, and execute remediation with attention to safety and efficiency. The team emphasizes fire damage restoration as a core competency, including odor removal after fire, soot cleanup, and smoke damage cleanup, ensuring that residual odors and residues are addressed to restore comfort and livability. In addition, First Response Restoration delivers fire damage structural repairs to stabilize and rebuild compromised frameworks, along with storm damage restoration to address incidental risks that often accompany fire events.

The organization also functions as a Construction Company and Interior Construction Contractor, capable of managing complex rebuilds, interior remodeling and repairs, and whole home remodeling projects. This includes drywall repair and painting, ceiling and wall water damage repair, and interior remodeling that aligns with both functional and aesthetic goals. Through its Home Builder and Home reconstruction after damage services, the company helps clients plan and execute long-term restoration strategies, coordinating trades and ensuring craftsmanship that meets industry standards. Roof repair and replacement, window and door replacement, and general home damage repair are offered to restore the exterior envelope and overall property integrity. Interior services such as carpet drying and cleaning, as well as odor and soot cleanup, help restore interior environments after fire and water events.

The restoration portfolio extends to Water Damage Restoration Service offerings, including emergency water removal, water mitigation, water damage restoration, and flood cleanup for basements and other affected spaces. Fire and water damage rebuilds, along with insurance restoration repairs, illustrate the firm’s capacity to coordinate with insurance providers, document loss, and manage reconstruction from start to finish. Additional services include fire damage restoration planning, interior remodeling and repairs, and house remodel activities to return homes to their pre-loss condition or better. The team also addresses storm damage and storm restoration needs, ensuring rapid response and reconstruction following weather-related incidents. They emphasize customer-centric support with clear communication, providing action plans and progress updates to keep homeowners informed throughout the restoration journey.

Client testimonials in the surrounding area reflect high praise for responsiveness, professionalism, and compassionate service. The team is described as attentive, detail-oriented, and thorough in cleanup, contents protection, and overall project management. Homeowners highlight reliable coordination with insurance and a commitment to quality workmanship. The company’s approach mirrors its service offerings: a holistic, end-to-end restoration partner capable of handling everything from water extraction to full interior remodeling, roof and window projects, and comprehensive rebuilds, all while maintaining a focus on safety, efficiency, and customer satisfaction.